Sam Cockayne

United Kingdom

Reviews

Feb 17, 2025

Like their name - Rapid Response

Like their name - it was a rapid response. I was faced with no boiler on the Tuesday and by Friday morning I had an engineer in my home. Andy spoke with me on the Tuesday to understand what my current boiler and what my requirements were for a new boiler.
The engineer, arrived on time and by lunchtime my home was warming up nicely. Everywhere was left clean and tidy, and I was left with a heating system that is efficient. Sensible advice and a good price too. Thank you

February 7, 2025

Unprompted review

Reply from Rapid Response Heating

Feb 17, 2025

Your feedback is truly valuable and appreciated. It's wonderful to hear about your positive experience, and your support means a lot to us. Your kind words inspire us to keep delivering excellent service. Thank you for recognising our efforts; it motivates us to maintain our commitment to excellence.

Review of Appliances Direct

Dec 1, 2023

Paid for installation

Paid for installation, however this was not possible. It seems that the drivers do the installation and beyond a simple plug in they cannot do anything else. Therefore I now have a dishwasher that I cannot use, and will now need to pay a plumber to install, and there is no opportunity to get a refund! Drivers were pleasant enough.

December 1, 2023

Reply from Appliances Direct

Dec 5, 2023

Dear Sam Cockayne,

We sincerely apologize for the inconvenience you've faced regarding the installation of your dishwasher. It's disheartening to learn that the installation service you paid for wasn't possible and that it has resulted in additional costs for you.

We appreciate your understanding and acknowledgment of the drivers' efforts. However, we understand the frustration in not being able to use your dishwasher as intended.

To address this matter, I have refunded your installation service charge. Please allow 3-5 working days for it to clear on your original payment method.

Your satisfaction is important to us, and we apologize for any inconvenience caused. If there's anything else you would like us to address or if you have further details to share, please feel free to reach out.

Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.

Best regards,

Ivy

Review of kitandkaboodal.com

Nov 15, 2021