ProWare Kitchen Reviews 598

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and functionality of the products, particularly highlighting the excellent heat dispersion and ease of cleaning. Consumers appreciate the stylish design and solid construction of the cookware, noting its durability and long-lasting performance. People also report satisfaction with various products, including saucepans, roasting tins, and sauté pans, with many stating they would purchase again. The delivery service is frequently commended for its speed and efficiency, with consumers receiving timely updates and well-packaged items. Reviewers also appreciate the helpful and friendly customer service, noting prompt responses to inquiries and proactive solutions to any issues. Overall, individuals express confidence in the company's commitment to quality and customer satisfaction, making it a highly recommended choice for cookware needs.

Based on these reviews

Rated 5 out of 5 stars
Verified

These are beautiful pans of an excellent quality. Good, heavy, stainless steel with properly riveted handles and with the added plus of "helper" handles. They're designed specifically with induc... See more

Company replied

Rated 5 out of 5 stars

Extremely happy with my recent purchase of the stainless steel tri-ply set of 3 saucepans, chefs pan with lid, roasting pan and 28cm frying pan for our new induction hob. Not only does the set look gr... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought these pots for our daughter as recommended to her from our earlier purchase. Strong, easily cleaned and lids and handles are user friendly! What's not to like.🙂

Company replied

Rated 5 out of 5 stars

Bought the three ply stainless steel roasting tin, what a fantastic product. More than half the price of a well known french alternative - and easily as good. My roast potatoes have never been so g... See more

Company replied

Rated 4 out of 5 stars
Verified

This review is for the copper range that proware sell. The quality of the pans are extremely good & their price is good compared to other manufacturers who sell copper pans. However, I was disappoin... See more

Rated 4 out of 5 stars
Verified

I ordered three pans initially, loved everything about them, so ordered two more with a discount applicable to a second order. Well designed, sturdy & ergonomic. Rapid delivery in great packaging.... See more

Company replied

Rated 4 out of 5 stars
Verified

24" Chefs Pan - Always room for improvement - Great product, a bit pricy but will hopefully perform/last like other ProWare pans we have. How about a smaller - (20/21") version next?

Company replied

Rated 5 out of 5 stars

I visited the ProWare Kitchen stall at Burghley Horse Trials this year as i was interested in stainless steel pans to replace my non stick (eat less plastic and chemicals). After a chat with the frie... See more

Company replied

Rated 5 out of 5 stars
Verified

I was going to buy another companies Chefs pan but was given excellent advise by Proware, so decided to use them. Slightest niggle, probably not their fault but the pan arrived a day later than planne... See more

Company replied

Rated 5 out of 5 stars

All I can say is WOW!! Fantastic product, really substantial and well made pans. I appreciate the weight and the stability this brings when cooking. The heat distribution throughout the base... See more

Company replied

Rated 4 out of 5 stars
Verified

This was an addition to my Proware copper pan set which I have used endlessly over the last 11 years and the pans are still in excellent condition. Equally pleased with the non-stick pan which is als... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to order, arrived well packed within 3 days. I have used tri ply Pro Ware pans for many years with great success as they are well designed and give a very even cooking temperature.

Company replied

Rated 5 out of 5 stars

Decided to ditch my toxic, non-stick pans and after doing s lot of research I picked Proware - many people recommended the brand and they have a tri-ply collection. Bought a couple of tri-ply pans/fry... See more

Company replied

Rated 5 out of 5 stars
Verified

Full set of copper based pans purchased as a gift. Delivery received with in 3 days of order. I was delighted with the quality and the new owner loved them. Excellent service.

Company replied

Rated 5 out of 5 stars
Invited

The Spirit of Christmas Fair at Olympia was where I saw the pan, I was looking for, was for sale. Excellent idea of the staff to get it delivered for me, in a few days time, as it was too heavy for m... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered 6 piece saucepan set for my daughter for a Christmas gift for her new kitchen, as I have copper bottom pans which I’ve had for 20 years. These are amazing and quality is second to none. I did... See more

Company replied

Rated 5 out of 5 stars
Verified

First time shopping with Proware - called customer service with a query prior to ordering, call was answered promptly by a friendly operator who dealt with the issue immediately. This made a really ni... See more

Company replied

Rated 5 out of 5 stars
Verified

Pots arrived very quickly and well packaged. They are exactly as described and appear to be of high quality. Only time will tell but I have similar copper based pots which I got as a wedding present... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought two great pans, wasn’t happy with the size of one (my fault for getting the points of measurement wrong) and ProWare were quick to respond to my query and replacing with a different pan. Would... See more

Company replied

Rated 5 out of 5 stars
Verified

Loving my new saucepans - they heat up fast and clean perfectly. They arrived promptly and well packaged - I highly recommend as these are definitely the best saucepans I’ve owned

Company replied

Rated 5 out of 5 stars

I bought the roasting pan mainly because of good reviews and the company being Sheffield based. I was subsequently disappointed to find it was made in China - not mentioned on Amazon. The company,... See more

Company replied

Rated 5 out of 5 stars
Invited

This cookware is great. Efficient delivery service and it cleans well by soaking instead of scrubbing ! the lid from the frying pan fits the chefs pan which is useful.

Company replied

Rated 5 out of 5 stars
Verified

Very helpful on the phone. Pans arrived in a lovely box. Fast delivery. Very good quality 3 ply Stainless pans. Did upgrade to non stick on the frying pan though. I would recommend this company. If I... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. They refunded the delivery charges without my requesting it (because Amazon messed up my order), and even sent a complimentary jute bag with the order. Would definitely order... See more

Company replied

Rated 5 out of 5 stars
Verified

Had an issue with a purchase . Prompt clear helpful communication that resolved problem . Very impressed . Products very good.

Company replied

Rated 5 out of 5 stars
Verified

JUST RECIEVED MY SAUTE PAN ,LOOKS GREAT AND REALLY SOLID. WHAT MORE CAN YOU SAY EXCELLENT SERVICE AND AN EXCELLENT PRODUCT.

Company replied

Rated 5 out of 5 stars
Invited

Quality product sold by informed,enthusiastic people. Items bought as gifts,but will probably purchase same for myself!

Company replied

Rated 5 out of 5 stars
Verified

The Saucepans arrived very quickly but they are a present but do look very well constructed and of a good quality, well packed and very happy with purchase

Company replied

Rated 5 out of 5 stars
Verified

Ease of use of website, sufficient information and images to enable me to make an informed choice. The delivery was timely, an efficient service with updated information from purchase to delivery. All... See more

Company replied

Rated 5 out of 5 stars
Verified

Quality products at a good price that handle well and are enjoyable to cook. The products are enhanced by great service. A company that’s a pleasure to deal with. Would take a lot for me to go elsewh... See more

Company replied

Rated 5 out of 5 stars
Verified

quick answers on the chat, fast delivery, high quality cookware for a low price with good info on products

Company replied

Rated 5 out of 5 stars
Verified

The two frying pans purchased are excellent quality, substantial without being heavy, clean easily as per the instructions with soap and water, and most importantly cook evenly .

Company replied

Rated 5 out of 5 stars
Verified

Quality products from this company Steamer well made, and as stated fits all my copper pans from the same company. Goods received very very quickly, well packed. Thank you

Company replied

Rated 5 out of 5 stars
Verified

Great pans. We've had the 3 pan set for more than 3 years and they have been fantastic, using them on an induction hob. They look great and stack well. They were so good we've just bought a second set... See more

Company replied

Rated 5 out of 5 stars
Verified

I emailed the company regarding delivery (Parcelforce issue) and they even phoned Parcelforce to sort it out for me, for which I was very grateful.

Company replied

Rated 5 out of 5 stars
Verified

Fast response to my enquiry Helpful staff service Successful result which fixed my problem

Company replied

Rated 5 out of 5 stars
Verified

Very speedy delivery of order. I purchased a set of induction pans, they are of a very good quality and from the first few uses are very easy to keep clean. Time will tell.

Company replied

Rated 5 out of 5 stars
Verified

Top class cookware, always great service, fast, reliable delivery , what's not to love, thank you.

Company replied

Rated 5 out of 5 stars

I bought half a dozen pans 5 years ago now and they are excellent quality and good as new still. Really worth the investment.

Company replied

Rated 5 out of 5 stars
Verified

Lovely sauté pan. Fantastic quality. It was an efficient service. I would use them again.

Company replied

Rated 5 out of 5 stars
Verified

Very prompt delivery and well packaged on arrival very happy with product too .

Company replied

Rated 5 out of 5 stars
Verified

The quality of the pan purchased previously was such that i ordered another

Company replied

Rated 5 out of 5 stars
Verified

The item arrived promptly and I was informed of the date and time. … It is a present so I can’t comment on quality

Company replied

Rated 5 out of 5 stars
Verified

Needed the pan the next day. Spoke to the chap and he said he would take it the post office on his way home as I'd missed that days pick up. Great service. Many thanks

Company replied

Rated 5 out of 5 stars
Verified

I had previously purchased the copper based sauté pan from Proware, and being thoroughly satisfied with my online buying experience l knew Proware could be relied on to deliver a top quality service a... See more

Rated 5 out of 5 stars
Verified

Beautiful pan heats up so quickly its a pleasure to use every time. Delivery was amazingly quick, came in time for the birthday on Tuesday even when ordered late Saturday night! I only need half an ex... See more

Rated 5 out of 5 stars
Verified

After reading the description and the testimonials I purchased the copper bottomed sauté pan. I was very much looking forward to using the pan l can say that not only does it look stylish, as well as... See more

Rated 5 out of 5 stars
Verified

I would definitely recommend Pro-Ware From the initial contact and purchase You will be updated throughout and the courier goes above and beyond to ensure your purchase is delivered and received.

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Company details

  1. Kitchen Supply Store

Information provided by various external sources

We are a family owned and run business with years of experience in the kitchenware industry. The ProWare ranges are carefully designed and engineered in Sheffield to the highest standards. We pride ourselves on producing beautiful and professional quality cookware that will last a lifetime.


Contact info

4.9

Excellent

TrustScore 5 out of 5

598 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Triple ply frying pan

We bought the Triple ply frying pan as we switched to an induction hob and needed to replace our existing pans. Delivery was really prompt. The frying pan is fantastic quality, heats up quickly and evenly and provides a great sear on steaks and seafood. We've followed the ProWare instructions and nothing has stuck yet. We've now ordered even more pans from ProWare and waiting for them to arrive.

October 17, 2025
Rated 4 out of 5 stars
Verified

Excellent quality & very impressive, but...

This review is for the copper range that proware sell. The quality of the pans are extremely good & their price is good compared to other manufacturers who sell copper pans. However, I was disappointed how they designed the handles, as they are flat & a bit hard edged. It's only really noticeable when washing them up, as they're heavier filled with water & when rotated back & forth while cleaning. I actually found its easier to hold the pan at the base of the handle/rim. I also wonder about their instructions to not heat the pans empty, which I just ignored when heating oil proir to adding food. They also mention not to use a stainless scourer for cleaning. I haven't needed to yet, but I used to with my old stainless pans & they were fine. The copper coating is stunning. I love how they tarnish with age. I would give five stars if their handles had more girth for a more comfortable grip. Other details like delivery & packaging is first class too.

October 10, 2025
Rated 5 out of 5 stars
Verified

Birthday pots!

Bought these pots for our daughter as recommended to her from our earlier purchase. Strong, easily cleaned and lids and handles are user friendly! What's not to like.🙂

September 4, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us and for leaving a review. It is much appreciated from a small family business. We're so pleased you are happy with the cookware and hope your daughter loves cooking with them too!
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

The two frying pans purchased are…

The two frying pans purchased are excellent quality, substantial without being heavy, clean easily as per the instructions with soap and water, and most importantly cook evenly .

September 2, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us. We're so glad you are happy with your order and that you have found them easy to clean.
Many thanks,
ProWare

Rated 5 out of 5 stars

All I can say is WOW!

All I can say is WOW!!

Fantastic product, really substantial and well made pans. I appreciate the weight and the stability this brings when cooking. The heat distribution throughout the base is infinitely better than anything I have owned before, making cooking much more efficient and predictable.

Delivery was really quick with the pans very well protected. Nothing was ever going to get damaged in transit with the attention to detail on the wrapping/boxing.

The company was really supportive in answering my questions which makes me confident of a positive experience should i need their support in the future

Really great product, service and experience

August 22, 2025
Unprompted review
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us and for leaving a review. It is much appreciated from a small family business. We're so pleased you are happy with the cookware and the service you received. We hope you enjoying cooking with them.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

Full set of copper based pans purchased…

Full set of copper based pans purchased as a gift. Delivery received with in 3 days of order. I was delighted with the quality and the new owner loved them. Excellent service.

July 26, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us Roisin, we're so pleased that your gift was well received.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

Good service

Had an issue with a purchase . Prompt clear helpful communication that resolved problem . Very impressed . Products very good.

July 25, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you Melanie, we're glad the team were able to help with your issue. We hope you keep on enjoying your cookware.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

Quality products at a good price

Quality products at a good price that handle well and are enjoyable to cook. The products are enhanced by great service. A company that’s a pleasure to deal with. Would take a lot for me to go elsewhere.

June 25, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you James, we're so pleased you are enjoying using your cookware. It means a lot to us as a small business that you are happy with the quality of our products and the service you received from the team.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

These are beautiful pans

These are beautiful pans of an excellent quality. Good, heavy, stainless steel with properly riveted handles and with the added plus of "helper" handles.

They're designed specifically with induction hobs in mind, so although it breaks my heart to part with my trusted copper set, this is exactly what we need.

I'm very happy with our purchase.

July 15, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us Caroline. We really hope you enjoy using your new stainless steel tri-ply cookware and your new induction hob also.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

Bought this for my son who was about to…

Bought this for my son who was about to steal mine!

July 8, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us again Anne. We hope your son enjoys his new pan and any pan thefts were averted.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

Replacement saucepan lid

Fast response to my enquiry
Helpful staff service
Successful result which fixed my problem

June 18, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thanks Don, we're so glad the team were able to help with your enquiry.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

EXCELLENT SERVICE AND EXCELLENT PRODUCT

JUST RECIEVED MY SAUTE PAN ,LOOKS GREAT AND REALLY SOLID. WHAT MORE CAN YOU SAY EXCELLENT SERVICE AND AN EXCELLENT PRODUCT.

July 2, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us. We hope you enjoy using your new sauté pan, it is one of our most used pans as it is so versatile.
Many thanks,
ProWare

Rated 4 out of 5 stars
Verified

Highest quality copper pans around

This was an addition to my Proware copper pan set which I have used endlessly over the last 11 years and the pans are still in excellent condition.
Equally pleased with the non-stick pan which is also of the highest quality.

May 31, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us again Sarah. We're really pleased you were able to add to your set and that you're happy with the quality you have received. We hope you continue to enjoy using them.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, quick delivery and quality product

June 18, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us. We're really pleased you were happy with the service you received.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

Excellent product advice

I was going to buy another companies Chefs pan but was given excellent advise by Proware, so decided to use them. Slightest niggle, probably not their fault but the pan arrived a day later than planned.

April 28, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us Ainsley, we're really glad the team were able to give you some advice regarding the cookware. We apologise for the slight delay with the delivery, it looks like Parcel Force thought there was a delivery address discrepancy but glad it was all received ok. We hope you enjoy your new Chef's Pan.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

quick answers on the chat

quick answers on the chat, fast delivery, high quality cookware for a low price with good info on products

April 28, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us Sisir, we're really glad the team were able to help you with your enquiries and that you are happy with your order.
Many thanks,
ProWare

Rated 5 out of 5 stars
Verified

Quality products from this company

Quality products from this company
Steamer well made, and as stated fits all my copper pans from the same company.
Goods received very very quickly, well packed.
Thank you

April 27, 2025
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us again Erica. The steamer is great for fitting on the three sizes of saucepans, we're so pleased you're happy with it.
Many thanks,
ProWare

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