ProperKey Reviews 40

Estate agents like Properkey epitomise why estate agents around the globe have an awful reputation. This review is based on facts and facts only. For your own safety, and to avoid big financial losses like I incurred - stick with the well-known high street brands. My dealings with Properkey, over the course of 3-months and trying to purchase 136A Heath Road became a living nightmare. I was forced to pull out of the process because of their complete and utter ignorance, shocking customer service, lack of respect, false promises and inability to provide updates, I would literally be ghosted by them for weeks. I am still baffled why I was treated like this by them and think that maybe the value of the purchase didn’t provide them with enough commission for it to be worth their time and effort. I would send up to 8 messages at times and not get a single response. I would also attempt calling all Properkey offices over several weeks to not get a single answer too. A very very very strange setup to say the least and I have all the screenshots to prove it. Estate Agents should not be able to get away with behavior like this and I strongly advise all buyers and sellers to avoid these guys like the plague.

After having an offer accepted by the seller, Properkey said they would only stop advertising the property if I could prove I’d paid for my search fees. I did this, and would go on to pay thousands more in legal fees to push the purchase through. However, months later when we should have been exchanging, they could still not get legal signatures from freeholders (despite telling me over the phone he would get this). On the rare occasions when I would get a false update, this was always over a call - to ensure there was no paper trail on his fake promises to hold him accountable. My partner and I almost became homeless as we lost our rental home after being told by them that we’d exchange soon after my mortgage offer. After over 3-months from having an offer accepted, having a mortgage offer and completing all my searches, we were forced to withdraw to avoid living on the streets. I have never worked with such an untrustworthy person and company in my entire life.

To make matters worse and to prove Properkey’s shady and unethical ways of working, I also noticed on Trust Pilot that their employee had left a fake review, giving a glowing review of Properkey despite him working for the company and being the person that did my viewing on 136A Heath Road. I have screen shots of this review.

To everyone that reads this review, please avoid avoid avoid.

As a local landlord I was very impressed how ProperKey got me the maximum rental income for my property. £££’s more than the local agent who I felt just wanted to advertise at a lower price so they can rent my property quicker. Which has bugged me for years!
The ProperKey team are truthful and they didn’t false promise me anything. The fees for landlords are very competitive. After several conversations, I came to understand they are landlords in the area themselves so they treat there clients how they want to be treated. Very professional. Work out of hours and on Sunday’s if they have to, to carry out viewings. They have there own maintenance team to prepare/manage your property for a new tenancy. Would forever recommend them!

Really great service to help me find my new home. Super friendly staff. Highly recommended.

This is a fine example of what an estate agency should be. They have great service and were very diligent. They not only found me tenants but waited out until the best tenant. Would reccomend again and again

Once again this company has come up trumps a new property fully rented without any issues and no hassle.
Wouldn’t hesitate to recommend. A

We just moved in to our new home, the process was faultless and straight forward,
They have taken care of everything and couldn’t have been more helpful and professional.
Highly recommended

What a excellent experience from start to finish. A real professional service and they did all the chasing and follow up calls.

After a bad experience with a big chain it’s so nice to support a local business.

Thank you.

Thank you ProperKey for helping me find my dream home! The service was fantastic and they were there every step of the way.

I bought a property recently for me and my family through properkey. They made the process easy and smooth from start to finish. Always polite and hardworking. Ibrahim was particularly impressive in handling all aspects of the sale.

ProperKey were extremelly efficient and reliable in finding me a tenant for my property. They sourced a professional tenant and achieved the top-end of the rent bracket, all within a few weeks from first marketing. The staff were very helpful and offered their expert opinion when needed. I was extremelly pleased with the service I received and will be using ProperKey for my other properties.

Very thorough & Professional.

The service that I was provided from Properkey was of a very high standard , throughout my entire sale process I felt like I had a helping hand along the way. I would definitely recommend Properkey to my friends and family and most definitely will be using there services in the future

Extremely impressed with ProperKey! Outstanding service and they over delivered on everything.

Really happy with the level of service. They sold my house within a week of me instructing them! Thank you ProperKey

As a busy landlord, I don’t normally bother with filling in reviews, but will make an exception this one time to say that Alex and Tariq impressed me greatly with their attention to detail and the simple fact they answered the phone and my questions without exception and in my best interest.

The team at Properkey went out of their way to help us. We have used several other agents in the past for various things from letting, sales and management but we believe these guys are far better than the rest with their personal professional service.
Highly recommended them!

Excellent service received by proper key. Everything was done on time and efficiently. Look forward to using them again.
Thank you!

The team at ProperKey are very helpful and experts at doing their job. I trust them to get the job done with their flawless record and excellent customer service.

Sold my house in a block viewing! Great team! Very friendly, polite and informative!