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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the efficiency and convenience of the service, particularly the prompt response times and the ability to access doctors quickly. Many reviewers value the thoroughness and helpfulness of the doctors, who are often described as caring and understanding. Consumers also highlight the politeness and professionalism of the staff, from receptionists to doctors. People find the service especially useful when their regular GP is unavailable or when they are too unwell to visit a clinic. The ease of obtaining prescriptions and medical certificates is also a frequently mentioned benefit. While opinions on the booking process are mixed, the positive aspects of the service, staff, and response time generally outweigh any concerns.

Based on these reviews

Rated 4 out of 5 stars

The fact that you can talk to a doctor sameday is a great thing as many local doctors are booked out days ahead. The not so great thing is I booked 2 appointments for 2 different days and went to can... See more

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Rated 4 out of 5 stars

Such a helpful service. Me and my fiance primarily use this service for getting medical certificates for work which is so convenient compared to having to go to the doctors. My fiances also used i... See more

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Rated 4 out of 5 stars

Very helpful and quick to understand the need the appointment. They were running a little behind by almost 20mins but also same at every GP but great to get it and then be able to go into town tomor... See more

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Rated 4 out of 5 stars

I got a good service from start to finish. I spoke to the doctor. He understood exactly what was wrong with me and prescribed antibiotic as I know I wouldn’t have been able to get in to see my regular... See more

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Rated 5 out of 5 stars

Very friendly and efficient service. I was able to access Telehealth in a timely manner which is what you need when you're not feeling great. In fact I was advised that it could be earlier than origin... See more

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Rated 5 out of 5 stars

Amazing! We love using PrimeMedic for our appts. The Dr's and staff provide such a great service and care to their patients and take the time to understand your needs. I find I'd rather use PrimeMe... See more

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Rated 5 out of 5 stars

Today my daughter spoke to a caring and understanding doctor. The Doctor helped my daughter as she challenges with speaking to people. My daughter listened to the words of advice. My daughter... See more

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Rated 5 out of 5 stars

Great customer service and attitude, very knowledgeable and willing to help, very good people first (1st) that’s what makes them very good at what they do, great team members and need to be acknowled... See more

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Rated 5 out of 5 stars

Unable to get into a Dr on a long weekend, I contacted Prime Medic for a Telehealth consult. The Dr called back promptly & I received an E-script & medical certificate straight away. Very happy with t... See more

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Rated 5 out of 5 stars

The forms were confusing to get an appointment and I had a bit of trouble getting the right one - had to start again a few times. What I wanted and my medical condition was not even listed. 2/10 But w... See more

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Rated 5 out of 5 stars

Yee ha bulk billed dr what a blessing Easy number to remember 13cure short wait 2 mins max not long though once answered provided Medicare details and other personal information. Told how long DR w... See more

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Rated 5 out of 5 stars

Its nice ti have an outside hours professional GP available especially when you need them most. My online GP was supportive, caring and understanding of my needs.

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Rated 5 out of 5 stars

TELEHEALTH APPOINTMENTS AT PRIME MEDIC Prime Medic is a God send. The staff from the receptionists to the GPs really do care and they go the extra mile to do so. I have been dealing with Pri... See more

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Rated 5 out of 5 stars

I have been using PRIME MEDIC. For some time now... The respond promptly .... it's so much better than having to go & sit in a surgery waiting to be seen...especially when your not feeling the bes... See more

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Rated 5 out of 5 stars

I can’t speak highly enough of the Doctors from Prime Medic. They have easily become our families number one go to for all our consults, prescriptions and medical needs. We’ve found each doctor more t... See more

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Rated 5 out of 5 stars

Very polite staff answering call. Able to address my enquiry. The Doctor calling me back in a short time and was the same Dr I'd had some weeks previously. Same experience, he asked questions, not... See more

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Rated 5 out of 5 stars

I felt at ease using the service for my ongoing cold and flu. I felt heard and could confidently communicate my issue. Fast and efficient service and could be done before work rather than taking time... See more

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Rated 5 out of 5 stars

The Doctor is quick and efficient. He listens to you as we know our own body best then paints a picture of your medical condition. It is a great service especially when you have surgery approaching an... See more

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Rated 5 out of 5 stars

I have been procuring the services of Prime medic since June 2025.With my hectic schedule of long work hours and school,I have no available time to visit a gp physically.I appreciate that I can just l... See more

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Rated 5 out of 5 stars

Excellent Service as always- Booked my appointment in allocated time slot - quick and easy , Doctor even made a follow up to ensure my e script was received. Thank you Peter hood prime medic team

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Rated 5 out of 5 stars

I had concerns of my daughter having a UTI, after doing an at home test and it coming back positive the doctor I spoke to was very understanding and straight onto it. Sent a script to my phone for my... See more

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Rated 5 out of 5 stars

Trying to see a doctor locally is proving difficult and who wants to go out when you’re sick! The booking process is easy, the Dr calls at your chosen time- thank you for making life easier when you... See more

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Rated 5 out of 5 stars

I received a call almost immediately after signing up, so availability of Dr’s I don’t think is an issue. The Dr listened to me & was happy to recommend a treatment for me. They promptly sen... See more

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Rated 5 out of 5 stars

Easy. My medical centre was booked out. My daughter needed a medical certificate for two days as she was coughing all day at school and needed to be home resting for next two days to avoid others gett... See more

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Rated 5 out of 5 stars

So easy to sign up via the App and had an appointment straight away. Doctor was fantastic and my script arrived to my mobile shortly after. Will continue to use the service and recommend to others

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Rated 3 out of 5 stars

I was considering booking a consultation with these guys and started adding my personal details (name, phone number etc). I stopped once I realised the medication I would be requesting requi... See more

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Rated 5 out of 5 stars

Perfect solution to find a doctor on a Sunday evening. The consultation booking was quick and the appointment was on time . Got the prescription, certificate and medication from the pharmacy all with... See more

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Rated 5 out of 5 stars

Prime medic service is very efficient, staff is attending and understanding your needs. Always offer best appointment times and bulk bill doctors service. Very happy to use online service of Prime me... See more

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Rated 5 out of 5 stars

I've used this service twice now and the service has been great and efficient. Communication from the office and GP is prompt and both GPs I've dealt with have been very helpful. Would use this servi... See more

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Rated 3 out of 5 stars

I appreciated how fast Prime Medic responded after I made my initial booking request — the callback was almost immediate, which was great. However, I was quite disappointed with the overall exper... See more

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Rated 5 out of 5 stars

Great service friendly doctor very professional easy to use app once again very happy i chose these guys.

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Rated 5 out of 5 stars

It is a great help when GP clinics are closed on Sundays. Prompt phone instructions from doctors and medications script helped my son. Thanks so much. Would recommend to everyone!

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Rated 5 out of 5 stars

Convenient to have a doctor who is available to do teleconference, able to provide medical certificate and eScript. Much appreciate to have a medical officer able to assist me and my family at the mom... See more

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Rated 4 out of 5 stars

We were very impressed with the prompt reply to our enquiry and the help given. An X-ray referral was sent immediately and was followed up in a timely manner. Thankyou so much

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Rated 5 out of 5 stars

efficiency , they call straight away and assist with your health concern and gave me. Certificate for work

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Rated 5 out of 5 stars

Was very helpful to be able to see a doctor at home just the wait time was a bit long and I was trying to stay awake while I waited but everything else was amazing I received the help I needed

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Rated 5 out of 5 stars

This team of people are exceptional. I had a Dr appointment within 15 minutes of registering. The doctor waa amazing and very thorough. Would not hesitate to use again!

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Rated 5 out of 5 stars

This is a great service for when you need medication but are too sick to get to a surgery. The Dr's are nice. They'll email you a certificate or script where needed.

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Rated 5 out of 5 stars

The service is amazing, from the call being answered with little to no wait time, very polite,courteous staff and doctors on call very professional including with regards to call back times. I high... See more

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Rated 5 out of 5 stars

This is the best service. It takes so much pressure off the health care system. The drs are fast and efficient. When you’re not feeling your best and you can’t get into your local gp for days and it’s... See more

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Rated 5 out of 5 stars

I highly recommend Prime Vedic. We needed a quick Telehealth on Sunday afternoon and it happened quickly and seamlessly. The service was friendly and efficient. Thank you

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Rated 5 out of 5 stars

I only just found this company. I don't like apps and computers, but the phone staff are excellent, and the DR I received on my first telehealth was fantastic and very smart. Thankyou so much

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Rated 5 out of 5 stars

Help from the doctors online is straightforward and extremely quick. I like that I don’t have to go anywhere and wait, I can stay home.

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Rated 5 out of 5 stars

This is a great service. So convenient and doctors very helpful. Wouldn’t go anywhere else

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Rated 5 out of 5 stars

Very quick and simple. I got a consultation over the phone and a script in less than an hour. Competitive fees too. Totally recommend.

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Rated 5 out of 5 stars

Quick and easy, appointments are available for everyday. Drs are professional and listen to the issues carefully.

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Rated 5 out of 5 stars

Haven't had a problem, we stay in alice springs nt, it is impossible getting an appointment to see the Dr, could wait 2 weeks if we are lucky, Primemedic are convenient and a blessing,just tell them y... See more

Company replied

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Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

☆HIGHLY RECOMMEND☆

I HIGHLY RECOMMEND.
THE DOCTOR WAS VERY PROFESSIONAL AND
CARING. I WAS ASSESED AND PRESCRIBED WITHIN 20 MINUTES OF MAKING THE BOOKING. A HASLE FREE, AND EASY PROCESS. THE DOCTOR CALLED ME BACK, TO MAKE SURE ID RECIEVED THE CORRECT SCRIPT, AND CHECK UP ON HOW I WAS DOING. A GREAT SERVICE. FASTER THAN GOING TO A DOCTOR AND WAITING. THANK YOU VERY MUCH DOCTOR. I REALLY APPRECIATE YOUR HELP.

October 25, 2025
Unprompted review
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Rated 5 out of 5 stars

From the beginning until the end my…

From the beginning until the end my experience was excellent. The staff were efficient and then the doctor rang and emailed me a referral. The receipt of the email was checked and after I had the Xray, I was rang and asked when and where I had had it done. Brilliant service.

October 24, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

Warning of SCAMMER....Extremely Disappointing Service and Untrustworthy Practices – Beware of Prime Medic Australia

Prime Medic Australia is a complete scam. I’ve asked multiple times for proper invoices with provider details, item numbers, and a breakdown of services, but they continue to refuse. Instead, I only get basic payment receipts that are completely useless for insurance claims and my records.

On top of that, every time I’ve contacted them, they tell me “this is not claimable”. Who the hell are they to tell me that? Are they Bupa representatives? They have no right to make that call. I have not claimed anything with them ever.

And don’t get me started on their customer service. I’ve chatted with their agents who use Australian women names, but when they need to ring me while I am in the chat, an Indian accent dude picks up, claiming to be the same chat person. This is fraudulent, deceptive, and a clear indication of scam-like behavior.

This has happened not once, not twice, but at least five times. I’m done letting this slide. I’m filing complaints with Consumer Affairs Victoria, ACCC, and AHPRA, and I demand that Prime Medic is held accountable for their illegal practices.

I’ve tried to resolve this several times, and I’m no longer tolerating being misled. Avoid Prime Medic at all costs — they’re nothing but scammers.

October 24, 2025
Unprompted review
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Reply from Prime Medic

We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take all feedback and complaints seriously and would like the opportunity to investigate this matter further and resolve it for you as quickly as possible. Could you please contact us directly at admin@primemedic.com.au with your full name, appointment details, and any relevant correspondence? Our team will review your case as a priority and ensure that your concerns regarding invoices and service communication are properly addressed. We value all our patients and are committed to providing transparent and professional care.

Rated 5 out of 5 stars

Dr & assistant delivered knowledge, respect, professionalism, caring

The forms were confusing to get an appointment and I had a bit of trouble getting the right one - had to start again a few times. What I wanted and my medical condition was not even listed. 2/10 But within 15 minutes, the doctor’s receptionist contacted me for key info, saving time for me & doctor, lowering my anxiety about talking to the doctor with his manner plus I knew help was imminent - it was clear that he was actually the receptionist of the doctor I was going to be talking to not just some general receptionist from the company. He was wonderful. He asked what he needed to with a professional manner that was nonetheless kind and sympathetic. He made genuine connection without crossing the line into familiar or intrusive. No stigma or discrimination. 10/10 The doctor similarly was respectful, knowledgeable, professional, used time well and was very clear. He was a little gruff at first, and may have been slightly out of his comfort zone but he recovered well and I felt really good about the call afterwards. I got the feeling that he was a top-notch doctor not someone who couldn’t get a job somewhere else. The high performance of the 2 humans I spoke to made the service feel 1st class. 9/10 I was really surprised to see the follow-up texts and even though I knew it was AI drive, I still appreciated it. I liked how it asked if I was well rather than feeling too much like a sales pitch to keep me as a customer - is it a pretty good balance between my interests and your interests. 7/10

October 18, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your detailed feedback. We’re sorry the forms were confusing and appreciate your patience. We’re thrilled that both our receptionist and doctor made you feel respected, supported, and confident in your care. It’s great to hear the follow-up messages were helpful too. We’ll use your feedback to keep improving the process.

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Rated 5 out of 5 stars

Very friendly and efficient service

Very friendly and efficient service. I was able to access Telehealth in a timely manner which is what you need when you're not feeling great. In fact I was advised that it could be earlier than originally booked if I was available. So the communication was brilliant.

October 17, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Easy to use

Easy to use. Quick turn around. Extremely professional.

October 15, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Amazing Service and So Convenient

Amazing! We love using PrimeMedic for our appts. The Dr's and staff provide such a great service and care to their patients and take the time to understand your needs. I find I'd rather use PrimeMedic than attending my local GP. The service is fabulous, Thank you!

October 14, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Online GPs are available...

Its nice ti have an outside hours professional GP available especially when you need them most. My online GP was supportive, caring and understanding of my needs.

October 11, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Today my daughter spoke to a caring and…

Today my daughter spoke to a caring and understanding doctor. The Doctor helped my daughter as she challenges with speaking to people. My daughter listened to the words of advice. My daughter and myself have never been given these words of wisdom and medical advice .
The doctor understood how my daughter’s diagnosis restricts her ability to understand direct words .
The Doctor gave my daughter strategies to help with new medication and struggles with eating food.
My apologies as I can’t remember the doctor’s name . Hopefully this message will put a name to the Chat
Thank-you for helping my daughter with obtaining a script and strategies to improve her health and wellbeing.

On other comment I had issues with login and the company was so helpful and supportive
Thank you
Change comes from people that care and this company does that

October 11, 2025
Unprompted review
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Reply from Prime Medic

Thank you so much for your kind words. It's wonderful that the doctor’s advice and care made a meaningful difference. We’ll do our best to pass on your thanks to the doctor. Also, we're happy to hear our support team could assist you with the login issue. Your feedback means a lot to us!

Rated 5 out of 5 stars

This is a great service

This is a great service. So convenient and doctors very helpful. Wouldn’t go anywhere else

October 9, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Haven't had a problem

Haven't had a problem, we stay in alice springs nt, it is impossible getting an appointment to see the Dr, could wait 2 weeks if we are lucky, Primemedic are convenient and a blessing,just tell them your symptoms, answer a few questions and done, your escript and medical cert is sent within minutes.

October 8, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

efficiency

efficiency , they call straight away and assist with your health concern and gave me. Certificate for work

October 8, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very friendly

Very friendly. Helpful and supportive

October 3, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I have been using PRIME MEDIC...

I have been using PRIME MEDIC. For some time now...
The respond promptly .... it's so much better than having to go & sit in a surgery waiting to be seen...especially when your not feeling the best and probably catch something from other people there..
I am very grateful that I can stay home when I'm not feeling well and still able to talk to a Dr & still get a script, knowing that, IF the Dr feels I should be SEEN BY A DR , I shall be given the best advice to do this... PRIME MEDIC is a blessing & im grateful for this service... Thank you.........Mrs Diane Smith

October 6, 2025
Unprompted review
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Reply from Prime Medic

Thank you so much for your kind review!

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Rated 5 out of 5 stars

Great service

Unable to get into a Dr on a long weekend, I contacted Prime Medic for a Telehealth consult. The Dr called back promptly & I received an E-script & medical certificate straight away. Very happy with the service, thank you

October 5, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Quick and easy

Quick and easy, appointments are available for everyday. Drs are professional and listen to the issues carefully.

October 4, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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