Prezzee US Reviews 4,411

After two weeks of calling and emailing. Jeff has been the only agent to directly assist and dominate. His patience and understanding was very much needed. He got this issue resolved in no time. I app... See more

I had a great experience today getting help from Marco he was very knowledgeable and helped me step by step getting back into my account dew to my phone number changing. He has great customer service... See more

My experience with getting my Ruth Chris gift card cancelled and my money refunded was as perfect as anyone could imagine. I’m so thankful to the team who handled my case. They contacted all parties w... See more

Ma Cojo made my experience which was quite puzzling for me easier than I believe anyone could have. She was very patient, knew exactly what she was talking about and kind. I am an older worker and... See more

Ruth has been amazing in helping me with an issue I had with printing out gift cards wuith the associated QR codes needed! She was a rock-star in her fast responses to my many emails. Huge shout out... See more

I couldn’t access my account due to my phone number being outdated. My only downfall is that when I’m in the chat it disappears before I can finish stating my issue. It happened on my phone(iOS), so I... See more

Sandra was so helpful to me and was very patient with me (I’m not tech savvy) she held on the phone to make sure everything went through and was correct. I appreciate that my call was answered right a... See more

The website is great. I was having MFA issues and received prompt and professional help from agent named Marrian. I would like to also state that agent Thoncy was unprofessional and a bad representati... See more

Ruth was a true gem! She provided top notch customer service. I didn’t expect her to follow through with updates, I’m so used to customer service not being so present in situations like these but Ruth... See more

Maria did an excellent job helping resolve my issue. She went above and beyond and was quick to problem solve. She was extremely patient and kind. The best customer service I’ve received in a very lon... See more

I wasnt sure what to expect. But my experience turned out to be way more easy and just hands down one of the most pleasant customer service experiences I've had in a long time! Thank you so much Asmaa... See more

Tony Moheb Anwar was the only representative that stopped and took the time to really assist me with my issue. He did not leave me. He stayed on the phone with me as I called the other company. So to... See more

It was one of the simplest interactions I’ve had via chat with an agent. Anthony was fantastic and track everything down nearly instantly solving my problem regarding an email issue. I received gift c... See more

I was thisclose to giving up on Prezee just to update my cell number and access my gift card. After wasted time with a different unkind agent, I was finally transferred to a competent and friendly ag... See more

Youssef is a gem, he was helpful and very skilled at handling this difficult customer, as well as going above and beyond to fix a problem instead of passing it along to some one else. He has restored... See more

My representative was super helpful!!! She walked me through setting up my gift card only to realize I was using the wrong gift card number, which gave us both a good laugh. Problem resolved and gift... See more

I called them and it took less than a minute for someone to respond. The person who helped, mohannad, was extremely nice and was quick to help me with my problem. 5 Stars and i’d recommend to anyone w... See more

Thoncy was a life saver ! I had an issue getting an order and he was able to straighten everything out. Wonderful active listening and very patient. His customer service restored my faith in Prezee

I had to contact the Prezzee customer support team about an issue that I had, which I was completely at fault over.. and the person I spoke with was able to get my situation resolved almost instantane... See more

I received awesome customer Service from Rhaven R. Today. I’m really grateful that I received service with Patience and a mindset with confidence in the ability to assist me. I now have access to my g... See more

Sandra was absolutely amazing in helping me fix my problem. Thank you sm for being nice and understanding while I had a lot of confusion.

Tony Moheb was wonderful! I have tried for days to get problem fixed. It took him no time at all! Very kind caring person! Wish all your employees could be as kind and knowledgeable!!

Wait time was a little long was one hour but the representative that helped me was extremely professional nice fast and sufficient. Thank you for helping me and being polite and kind. It makes me feel... See more

Ruth was very helpful in figuring out how to switch my gift certificate to a different vendor. I was able to do that under her direction in a few short minutes and was very grateful not to have lost t... See more

Arsenio was so patient with me. I was having trouble with receiving my code due to the fact I have a boost mobile phone number which is crazy in me, but Arsenio made things happen. We were able to get... See more

The team at Prezzee were kind and helpful trying to help with my fraud claim. Because the ecard was already used there was nothing they could do on their end. I appreciated their effort and understan... See more

Thank you Andrew for going above and beyond to help me update my account. I really appreciate how polite and patient you were while helping me.

Tony was patient and guided me through and fixed the problem unlike afterpay employee after 45 minutes on the phone. Thank you Tony..

I'm so very thankfull that the customer care helped my daughter get the code to use her gift card. She was very friendly, professional, and patient.

I was so frustrated trying to retrieve my Gift Card from my email and I called Prezze and Jessica help me out. So thankful 🙏🏽 for her Excellent Service .

Sandra R was very helpful and patient with me and guided me and sent a link to my email setting up my gift card. Still learning how to use the new technology in this world and it is very helpful when... See more

Other Agents left when I was waiting many days for help and tries to get my gift card which wasn’t sent. However Agent Anthony has helped me and I would give him a 10000000/5 star review if I could.

The rep Youseff was extremely helpful and helped me figure out my situation and satisfied me with prompt results. Thank you so much. Excellent customer service great rep

My entire experience with Prezzee US has been excellent. I was able to store my gift card. Check the balance on my gift card and use my gift card to make purchases. Thank you Prezzee US for your excel... See more

Very fast resolution to re emailing my gift card to correct email. The customer service was very polite and he was very patient when trying to verify email was resent Mohammed was the workers name.... See more

Manar Khaled, l appreciate your patience and assistance. I was able to utilize my gift card. Thank You

Marco helped me 2 days ago, but He looks like he was in a rush...maybe because it was a little bit before 8:00 pm but even doug...he just could say "sorry but right now I don't see the answer but if y... See more

I called because my Publix GC was no working, when the rep got on the phone he heard my frustration and apologized for the inconvenience. He explained in detailed the issue and gave me a helpful resol... See more

Rose was so helpful, been chatting with other agents last night but they were no help, I figured to try one last time maybe someone can help me finally access my account (it wont let me receive SMS co... See more

I had problems with my gift card being sent correctly...I spoke to Tony and he was the best..walked me through step by step..setting up an account resending the card a couple of times until it came th... See more

Mary El Sherif was the person I spoke to and she was very knowledgeable and got to the problem and fixed it immediately. She was extremely nice and helpful

Manar was the best!! She had patients, very kind and very helpful!! I could not of got into my account without her help!! Truly amazing person and a very big help!!

My problem was solved 123 no hick ups Iwe wasn’t on the phone long she had patience and respect with me

Absolutely grateful for Jin! I was stressing out about not being able to open a gift card I had purchased and they got it squared away for me. Very polite and helpful! Thank you!

Marco help out alot , was going through a situation all day and he calmly work with the problem and solved it

Jessie was absolutely amazing. Quick and efficient service, i have no notes.

It was really nice that he or she help me with my problem thank you so much u were a lifesaver

Excellent Service to clear on all the questions that I have

Vidal helped me with my issue and he was very helpful. Thank you Vidal

He took care of my issue with clear understanding.