Renee Wade

Hi Renee‍,

Thanks for your positive feedback on Prezzee! We're glad you had a great experience.

Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.

We truly appreciate your support.

Hi Renee,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

We are sorry to hear about your recent claim experience.

SquareTrade's protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist you during their warranty period. SquareTrade will refer consumers to the manufacturer while this period is still active.

If the manufacturer of your device is unable or unwilling to assist or is unreachable, we ask the consumer to inform us so that we may take over coverage if the circumstance allows.

We understand you have been dealing with your item's issue for longer than you would have preferred. To make sure we improve your experience and get you an appropriate resolution to your claim, we have contacted you directly.

We look forward to assisting you with this matter.

Thank you,
TG