The product I bought arrived damaged
The product I bought arrived damaged. The company refused to accept a return without my paying for return shipping. A scam, overseas company.
April 15, 2025
Unprompted review
Reply from POOTOO
We're very sorry to hear about your experience. We understand how disappointing it is to receive a damaged item.
Our customer service team has already issued a 50% partial refund as a gesture of goodwill, considering the circumstances. While our return policy requires customers to cover return shipping in some cases, we always strive to find a fair solution.
If there's anything else we can do to assist you further, please don't hesitate to reach out. We truly value your feedback and appreciate your understanding.