Ordered mid afternoon, delivered mid-morning next day... can't do better than that! Polite and helpful service, though was told could lay up to 25mm Easiscreed Industrial at a time... data sheet says... See more
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Based on these reviews
The website was straight forward which made ordering simple. The goods were shipped and delivered quickly and within the timeframe given on the website, would definitely use again.
Company replied
Verified
I bought all the products I need to fix the floor in my brewery, products are really good quality and the sales team were very accommodating with the delivery. The only thing it was before purchasing... See more
Company replied
Verified
The Bondex product was good to use and seems to have done the job of repairing the faces of the steps but it will take a few winters to really tell. I was however annoyed that I was offered a 5% disco... See more
Amazing from start to finish. I initially phoned for advice regarding a concrete walkway as I had been given polycote’s contact details by a damp specialist, who advised their products are the best on... See more
Company replied
Have ordered two items from Polycote over the last few months. Firstly degreaser for our workshop floor, prior to painting. Given the condition of the floor it worked perfectly. It was recommended... See more
Company replied
Shropshire Grade 2* renovation. I can recommend Polycote; I have had a very good experience. I researched the Damp Proof Course 2 part concrete primer. I then phoned their technical sales. They were k... See more
Company replied
I had a new roof installed and the builder selected the wrong colour tiles. When I returned to the property I clearly wasn't happy. We contacted Polycote and spoke Vincenzo. He recommended a the Roof... See more
Company replied
Having had many trades men come in to repair industrial guttering leak. Each time the leak got worse. Polycote was recommended by another sealant supplier. Polycote recommend wetterflex. We have now... See more
Company replied
I used Polycote to epoxy some floors in a restaurant about 2 years ago and the results were great, although we had a few teething problems at first; the results were great and the Flortex Freeflow c... See more
Company replied
Polycote made the whole process run smoothly and efficiently from quote through to job completion. The workshop floor looks fantastic and the two guys who did the job were amazing and professional t... See more
Company replied
Verified
Easy to read magazine, updated regularly easy to order and staff more than happy to help nothing too much trouble, have purchased before and this is is 2nd time- just as easy so wasn’t a fluke! The pa... See more
Verified
Overpriced product, was specified to use, so had no choice. I asked if any discount was possible but no. Product opacity etc appears no difference to Johnstone's, armstead, Dulux etc available off the... See more
What a great service from polycote. Easy advice and guidance from their website enabling me to make the right choice to seal a flat roof on our nursery building. The product was easy to apply after m... See more
Company replied
Verified
I ordered a brochure from Polycote for floor paints and waterproofing products. Very swift delivery, helpful catalogue and a hidden gift of a small pack of sweets enclosed made me smile. Thank you.
Company replied
Delivery was quick , product was well packed Quick reply and amazing customer service checking up that I was happy with product would recommend them if u need floor paint or other types
Company replied
Verified
I applied the paint today, I will wait a few days for the paint to dry, then apply another coat. The coat looks very protective, damp areas which were to be protected are already looking dry.
Company replied
Verified
Packaging & Delivery was very good. However, the advisors/robot kept leaving their desks, so questions were not answered fully. It took them a long time to answer.
Company replied
I called polycote to discuss my requirements and spoke with Steve.. He was a huge help and proved to be very knowledgeable on Polycote products, he guided me to the right materials fo my job and save... See more
Company replied
Verified
Delivered promptly as usual. These products are really superb. Repairs done previously by traditional contractors last 3 months but with these products they are a permanent repair.
Verified
Forget the waterproofer - five stars for the Haribo Giant Strawberries alone!!! Good efficient service - very good communication (I had an e mail from the sales department to say they had done thei... See more
Company replied
Verified
I used the easi - screed standard product worked brilliantly. company website easy to use and the products (as I under ordered) were delivered promptly, efficiently and very well wrapped.
Had exactly what I required and delivered in a timely fashion, well packaged and protected. Couldn’t ask for more.. recommended
Company replied
Hi i have just used Polycote for the first time. What a spot on product excellent. Easy step by step instructions came with the order. The products from filler to paint are great. Working time and cov... See more
Company replied
Verified
I look at the booklet and read about the bond cement I needed for my back garden. I clicked on line placed my order without and problems.paid and it was delivered in 2 days. Excellent service no hassl... See more
Company replied
Verified
had to ask to be able to pay before the items could be sent 5 out of ten panels damaged on edges and incorrect data sheet supplied with order
Company replied
Verified
Only part of the order arrived in very damaged packaging. I had to ring several times to try to resolve this. No one got back in contact with me, just the remainder of the order turned up 2 days later... See more
Company replied
Verified
I have used many types of flooring over the years.But this was my first project with Epoxy resin. Admittedly I did do a lot of shopping around locally and on the internet. Thankfully I came across... See more
Company replied
I love their products - Aquatex is my absolute favourite, it's freed us from some very damp situations! Great company to deal with
Verified
A COMPANY THAT WANTS THE BUSINESS PROMT ORDERING AND DELIVERY DONT GO PAST THIS BUSINESS - 1ST CLASS OUTFIT
Company replied
Recently purchased some Easipatch to repair some damaged concrete. It has done an excellent job and very easy to lay.
Company replied
was very fast dispatch even with the courrier messing the order up they where fast to correct it and dispatch the missing item the next day
Company replied
Verified
Pleased with the product which we have used before. My main gripe is that when I came to make a payment online the website suggested that there would be a surcharge if used a credit card for the tra... See more
Company replied
Verified
Very easy to use website. Products that were ordered were delivered very quickly and products are as described. Will definitely order from Polycote again
Verified
Seamless ordering . Confirmation , invoice and goods all came as promised and quickly Great Products very good
Company replied
Bought it to use on a sandstone wall. We are very pleased with the coverage and the ease of using. Fab firm to deal with, excellent service.
Company replied
Great customer service & delivered promptly. Great product which was easy to use with useful instructions
Company replied
Verified
Good prompt service and supply, could do with knowledge of courier being used so as to track delivery though
Verified
Ordered easipatch at dinner time, delivered the next day, cannot fault that sort of service.
Company replied
Verified
5 stars Really helpful company , Product chosen brilliant only wish I'd been told how quickly the product cured! But Very happy with the service
Verified
The Polycote arrived fine; good product though it felt expensive. (I guess epoxy coatings are not cheap!)
Invited
Polycote provides products that have worked for me in the job I carry out. Pricing is a bit high but I suppose that if the product does the job then it is money well spent.
Company replied
Verified
Product arrived next day. Excellent service. Only thing I'd say is the mid grey colour is more of a light grey, but apart from that, happy with product.
Placed order with polycote yesterday afternoon after speaking to very helpful and knowledgeable staff, received order this morning before 10 am. Wonderful service, pleasure to do business with. High... See more
Company replied
Verified
Excellent service via the Polycote website. Ordered one day, delivered the next. Brilliant
Verified
All good. Excellent product - came as stated, no hassle. Will definitely deal with them again.
Company replied
We have used Polycote several times to purchase paints/primer for our workshop floor. Products have always been of excellent quality and deliveries always on time. Sales team are always helpful with... See more
Company replied
Always Great and Fast Service, All products we have bought over the years from patch kits to floor paints internally and Externally have proved excellent, long lasting products. Very impressed with th... See more
Company replied
Company details
Written by the company
Polycote UK LLP was established in 1991 from the belief that quality maintenance products and services should be available to all at competitive prices. Our extensive industry experience has lead to the development of a range of technically advanced products to meet our ideal of “Maintenance Made Easy”. Our commitment to, and achievement of this principle has built Polycote into a financially stable, profitable, growing company that is the choice for thousands of individuals and companies. We supply an entire range of specialist building maintenance products, many of which are totally unique. Our practical knowledge of the building maintenance market has enabled us to engineer a range of products designed to make maintenance easier for you. Polycote UK LLP is a dedicated, active and supportive company that raises the bar in resin flooring installation. We have multiple approved installation teams that cover the whole of the United Kingdom for almost every type of installation. With full technical back-up on all products, you can rest assured that we will do everything we can before, during and after your installation to ensure everything runs smoothly, with as little downtime and aggravation as possible, and in the most competitive way.
Contact info
Centre Point, Wolseley Road, Woburn Road Industrial Estate Kempston, MK42 7EF, Bedford, United Kingdom
- 0800 9800852
- uksales@polycote.com
- polycote.com
4.2
Great
236 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Great company with some excellent products
Cut a very long story short, I had an extension done with a flat roof way way back at the beginning of the year. Then we had named storms come through and I ended up with water marks in the new extension. Builders & roofers both came out and did fixes but by the 5th named storm and persistent water ingress, I decided to go over the coping stones myself as this is where the problem was.
I contacted polycote and every single person I dealt with was fantastic - I was all set to buy the most expensive, high grade roofing paint but they told me the actual product which would be best for my job (which was cheaper also) and got it all sent straight out to me with clear instructions etc.
this was January! I had other house finishing off jobs to do and have only recently gotten round to doing the coping stones in the last week (October!)
I got the products on just before the weather turned, they are very thick in viscosity and as I applied it I was confident that wind driven rain water wouldn’t be getting past the paint!
I pretty much just slapped it on as I needed functionality over form at this point but once the walls are painted white, the black polycoate’d coping stones will look really nice in contrast. They look great from the ground level, only when im up close in the roof, I can see small areas where the reinforcing fibres have clumped from the roller in places. Roller was faster but brush was smoother finish.
I’ve got a few other jobs still to do but I’d definitely use polycote products again for these other jobs.
Very happy with the paint and finally have peace of mind that no driving rain water will penetrate.
5 star company & people.
October 18, 2025
Unprompted review
Reply from Polycote
Hey Bazz, thank you so much for your wonderful review. We're so glad we were able to offer you fantastic support and that our product recommendations were exactly what you needed.
We'll certainly pass on your review to the rest of the team - we really appreciate this detailed feedback. Please don't hesitate to give us a call if you need more advice on any future projects.
Warm regards,
The Polycote Team
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Amazing from start to finish
Amazing from start to finish. I initially phoned for advice regarding a concrete walkway as I had been given polycote’s contact details by a damp specialist, who advised their products are the best on the market. From my initial contact, Polycote were so helpful, knowledgeable and responsive. Polycote even arranged for the works do be carried out by one of their approved contractors which was so helpful and meant I didn’t have do this myself and was safe in the knowledge the contractors would be of a high standard. Nothing was too much trouble, even rearranging the installation date and short notice. Emails are responded to immediately, information is explained really well in a way that the every day person can understand and the approved contractors arranged by Polycote were also fantastic. I can’t praise them enough. Nothing was too much trouble.
May 7, 2025
Unprompted review
Reply from Polycote
Hello Rebecca,
Thank you so much for your incredible review — we’re absolutely delighted to hear about your experience!
It’s fantastic to know that from your first phone call right through to the completed installation, you felt supported, informed, and confident in the process. We take a lot of pride in not only the quality of our products, but also the service and advice we offer — so it means a great deal to hear that this came through so clearly.
We’ll be sure to pass on your kind words to our team and the approved contractor involved. We're so pleased we could help take the pressure off and ensure everything ran smoothly — even with a last-minute date change!
Thanks again for your recommendation. If you ever need anything in the future, you know where we are.
Warm regards,
The Polycote Team
Third review
Product now discolored , washing off in patch’s.Some areas good. Bird droppings washing of easily but generally poor visually
Product has deteriorated in appearance to patchy off white and grey, completely gone in some areas.Have previously contacted polycote with pictures ( now worse) and asked how I remove it.Nil response other than sales e mails for other products.
April 30, 2025
Unprompted review
Reply from Polycote
Thank you for your feedback. We're sorry to hear you're not satisfied with the product's performance. We’ve checked our records and can't find any recent direct communication from you regarding this issue. We're keen to help, so please do get back in touch with our technical team so we can assess your specific situation properly.
All of our coatings are subject to varying levels of wear and tear depending on the environment and usage, so performance can differ. If it looks like a different product may be more suitable for your needs, our technical experts can advise you on the best solution moving forward.
Please email us at uksales@polycote.com or call 01234 846400 —we’d really like the opportunity to put this right.
Kind regards,
The Polycote Team
Shocking Quality
They sent a rep around to inspect the site and recommended a product. Whilst I was initially pleased with the service, the product they installed was sub standard and started cracking. I reasonably asked someone to inspect and make good. They asked for a sample which I agreed to send them. The General Manager, named Clayton, then asked whether it would help me. I said no given I was not familiar with their products to which he rudely said he would not help and see me in Court. Never in my life have I experienced anything like it. It cost circa £8,000 for faulty flooring. Yes I will be taking the matter to Court
April 6, 2025
Unprompted review
Reply from Polycote
We’re genuinely sorry to see your original 5-star review revised, especially after the positive feedback you initially shared about our team and the service you received.
That said, we feel it’s important to provide some clarity around the situation. Following Polycote’s initial site visit, it appears a new sub-base was installed — one we were not given the opportunity to inspect. When our approved installer arrived on site, he raised serious concerns about the condition of this new substrate and advised that it needed to be re-laid before any coating work could go ahead.
This advice was communicated directly to your team on site. Despite the concerns raised, you instructed us to proceed. Our installer, uneasy about the likely outcome, followed up by email to document his advice and requested written confirmation from you to continue. You responded with:
“We have not had any issues with it to date and are even surprised it needed screeding again, so do not foresee any problems. Please therefore proceed.”
The issues you’re now experiencing are unfortunately consistent with the risks that were outlined at the time. As the decision was made to continue against clear professional advice, we can only offer a remedial solution at additional cost.
We're sorry to hear your comments and would like to clarify that at no point have we stated or intended to take legal action against you. We value open and respectful communication with all our customers and are always happy to resolve concerns directly and constructively.
Kind regards,
The Polycote Team
Verified
Ordered online
Ordered online, and it arrived shortly after. Not used it yet, but expect it to be the same as the last paint we ordered
March 14, 2025
Reply from Polycote
Thank you for your 5-star review! We're glad to hear your order arrived quickly. If you need any assistance when you come to use the paint, feel free to reach out. We appreciate your continued support!
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Terrible company steer well clear the…
Terrible company steer well clear the products i purchased failed i received my money back after i was told it was my fault still seeking compensation for my losses owner not interested
March 19, 2025
Unprompted review
Reply from Polycote
Thank you for your review. We’re sorry to hear about your experience and understand your frustration. While we do our best to resolve any issues with our products, our policy does not extend to cover consequential losses. However, we have issued a full refund for both your orders to address the issues you have experienced.
Verified
Fantastic service …
Fantastic service was keep informed throughout the process from order to delivery
February 24, 2025
Reply from Polycote
Thank you for your 5-star review! We're delighted to hear you had a fantastic experience and felt well-informed throughout the process. We appreciate your support and look forward to helping you again in the future! 😊
Verified
really didnt work at all
this product just came straight back up, we tried it twice, both times it happened. very expensive bad experience sadly
February 24, 2025
Reply from Polycote
Thank you for your feedback. We’re sorry to hear that you had a disappointing experience with the product.
We noticed your review but hadn’t received any contact from you by phone or email before this. Our team of experts is always happy to help, especially if something doesn’t go as expected. After contacting and speaking with you, we understand the product was applied during winter, and as stated in the instructions, it needs temperatures above 5°C to cure properly. Preparation is also key to achieving the best results.
We offered to review the product to identify any issues, but as it has been disposed of, we’re unable to analyse it fully. This product has been successfully used for over 35 years without problems, and we take pride in supporting our customers through the process—when given the chance.
We’re genuinely sorry for your experience, as this could have been avoided, and we would have been happy to assist at the time. If you need any further advice, please don’t hesitate to reach out.
Great product and service again
Really happy with the service received, really helpful, product was also great thanks again
February 22, 2025
Unprompted review
Reply from Polycote
Thanks so much for your kind words! We're delighted to hear you were happy with our service and product. If you ever need anything else, we’re always here to help. Looking forward to assisting you again in the future!
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Polycote arent being helpful.
Polycote arent being helpful.. product has literally washed off, scratches easy, is different colours, isn't oil resistant we have stains from one oil change that was cleaned up immediately and its on a new base, properly dried out with their primer done by a very experienced contractor. The heating was on for a week at huge cost to ensure the temperatures were correct. The coating quite simply has failed.. it isnt hard or tough at all. One run of the trolley jack on the surface and it’s scratched to bits. Its actually worse than cheap floor paint! They are politely running us in circles and not dealing with the issue refusing to give anything other than the run around, avoid at all costs their product simply isn't right. They even said wash it with vinegar its salts from water dripping from the roof.. salts in water don't make the product not oil resistant, water soluble, patchy milky and two totally different colours even though allegedly the same batch. Very very dissapointed and if its not dealt with when I return from annual leave i am taking them to small claims court and putting everything on the internet with photo and video. Its just not fair for over a grands worth of failed paint and a ton of labour and other costs. I would not recommend their product to anybody as it is not as it should be all last three reviews are 1 star, wake up polycote it’s not us it’s your product that’s failing terribly…
February 23, 2025
Unprompted review
Reply from Polycote
Dear Andy,
Thank you for taking the time to share your feedback. We truly appreciate your review and are genuinely sorry that we couldn’t reach a resolution that met your expectations. Your satisfaction is very important to us, and we always strive to provide the best possible service and support.
Throughout the project, we have been in regular communication and understand that the issue you’re experiencing is due to atmospheric factors. The product you purchased was from the same batch, ensuring consistency in colour and formulation. The milky patches you’ve described are most commonly caused by calcium or salt deposits, which can naturally occur under certain environmental conditions. Fortunately, these can usually be resolved with a simple cleaning solution of water and vinegar, which helps to restore the clarity of the surface. This doesn’t always work depending on how bad the patches are but more often than not, it will work. While our product is highly durable and designed to withstand heavy foot traffic, like any surface treatment, it will naturally be subject to wear and tear over time. Proper maintenance can help prolong its lifespan and maintain its appearance. We would be more than happy to discuss options and provide guidance on the best way forward. Your satisfaction remains our priority, and we appreciate the opportunity to assist you further.
Thank you again for your feedback, and we hope to have the chance to support you in the future.
I would never go near Polycoat again
I would never go near Polycoat again, there sales team and service are just not up to scratch.
Spent thousands on numerous new floors, within 10 days all the floors had discoloured, faded, and blotted in random places and our store was not even open yet, the floors had not even been walked on.
Their response was the water in their mix was either too hard, or too soft. Awful service. Stay well clear and don't listen to all there lies. Find another flooring specialist that know what they're doing. Also, there customer service department are rude.
Darren
April 20, 2024
Unprompted review
Reply from Polycote
Dear Darren,
We’re sorry to hear you weren’t happy with your experience. When you placed your order, we did recommend a different product that would have been better suited to your needs, but we understand cost was a factor in your decision.
The discoloration issue you experienced is something that can occasionally happen due to environmental factors like water composition, but we appreciate that this wasn’t the outcome you were expecting. Since the installation, we did try reaching out to discuss a resolution, but unfortunately, we weren’t able to connect. We’re still happy to talk if you’d like—our goal is always to find a way forward. We also regret if our customer service didn’t meet your expectations—good service is important to us, and we’ll take your feedback on board.
If you’d like to discuss this further, feel free to get in touch.
Keep clear of Polycote
Unfortunately I am extremely disappointed about Polycote products and their sales service.
As a very experienced builder I felt that the products from Polycote looked good and I recommended their products and services which have turned out to be not fit for purpose and the customer service to deal with faults is non-existent. The Polycote recommended contractor was used to do a complete job incase of any issues. There are issues which Polycote and contractor are ignoring. No-one is taking any ownership or responsibility for the issues that have occurred for the customer. Shame on you Polycote. I will never recommend you ever again.
February 8, 2025
Unprompted review
Reply from Polycote
Hi Kevin,
Thank you for your feedback. We truly appreciate recommendations and always strive to provide the best possible service.
We have already worked directly with Jerry regarding his driveway, addressing his concerns and doing our best to assist him. While we’re sorry to hear he remains unhappy, we have made every effort to resolve the matter fairly.
If you’d like to discuss this further, please feel free to reach out to us directly—we’re always happy to help.
Best regards,
Polycote UK
2nd review as you denied any knowledge…
2nd review as you denied any knowledge of my frist review. 2 years ago Polycote and there contractors coated my drive worse mistake I ever made as we are left with what only can be described as a mess Polycote blaming there contractors and the contractors blaming the Polycote product. (Emails to prove) After 2 year's of trying to get some help and support I have been told they are not prepared to help. The customer service received from Clayton Britchford sales manager has been absolutely disgraceful never once has he had the decency to discuss this matter over the phone. Take my advice stay away from this company quick to take your money then not interested. Mr Counsell. With reference to your reply yes you did second coat my drive but only because the first coat lifted as did the second coat and as for a refund you offered £211 a total insult when the total cost was nearly £3000 pounds and it's going to cost me £1000 to have your product removed by shotblasting so no you have not forfilled my expectations total joke.
February 8, 2025
Unprompted review
Reply from Polycote
Hello Jerry,
Thank you for your review. We re-coated your driveway free of charge and offered a partial refund as a goodwill gesture. We're sorry this didn’t meet your expectations, but we believe we've done all we can to resolve your concerns.
Best regards,
Polycote UK
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Verified
Reply from Polycote
Thank you for your 5-star review! We're glad you're happy with the product and our speedy delivery. If you ever need anything else, we’re here to help!
Recommended
Had exactly what I required and delivered in a timely fashion, well packaged and protected. Couldn’t ask for more.. recommended
January 15, 2025
Unprompted review
Reply from Polycote
Thank you so much for your fantastic review! We're thrilled to hear that we had exactly what you needed and that your order arrived quickly and well-packaged. Your recommendation means the world to us, and we’re always here to help with your future needs. 😊
Verified
Reply from Polycote
Hi Michael,
Thank you so much for your fantastic feedback! We're thrilled to hear that you found our service easy, delivery quick, and products to your satisfaction. It's wonderful to know you're very happy! 😊
We look forward to serving you again in the future. If you need anything, don't hesitate to reach out.
Kind regards
The Polycote Team
Would definitely use again
The website was straight forward which made ordering simple. The goods were shipped and delivered quickly and within the timeframe given on the website, would definitely use again.
January 8, 2025
Unprompted review
Reply from Polycote
Thank you for your kind words and for sharing your experience! We're thrilled to hear that you found our website easy to use and that your order was delivered on time. Your satisfaction is our priority, and we’re excited to serve you again in the future. If there’s anything we can improve to make your experience even better, please don’t hesitate to let us know!
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We have used Polycote several times to…
We have used Polycote several times to purchase paints/primer for our workshop floor. Products have always been of excellent quality and deliveries always on time. Sales team are always helpful with product questions/enquiries. Highly recommended
January 8, 2025
Unprompted review
Reply from Polycote
Thank you for your fantastic review! We're thrilled to hear that you've had such positive experiences with our products and service. Ensuring high-quality products, timely deliveries, and expert support are top priorities for us, so it’s wonderful to know we’ve met your expectations. Your recommendation means the world to us, and we look forward to assisting you again in the future!
Very good service …9/1/25
Very good service and product thank you me
January 9, 2025
Unprompted review
Reply from Polycote
Thank you for your kind words! We're thrilled to hear you're happy with our service and product. Your feedback means a lot to us, and we look forward to serving you again in the future!
Verified
Great service and really good product
December 23, 2024
Reply from Polycote
Thank you for your kind words! We're delighted to hear you were happy with our service and products. If you ever need any assistance or advice, we’re always here to help. Looking forward to supporting you with future projects!
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