Pearlfeet Reviews 1,088

Shoes are not true to size. Return policy is a joke. Company is deceitful.

Hopeless
Hopeless
Hopkess

My husband really wants his new shoes. He loves his old pair and wants to replace them with a new pair. I wish he could have his wish fulfilled but the reviews I’ve read here are very discouraging and are uncomfortably similar to the experiences I’ve had so far. PayPal used my account to pay Pearlgo Technology Co., Limited on June 10th, 2020, for the shoes I ordered and never received. After waiting until July, I contacted them both by email and by Facebook messenger and was told that the shoes were out of stock and that we could receive a refund. I was encouraged to wait a few weeks and sure enough, before I could ask for the refund, I was told that my order had shipped. It didn’t arrive until August 24. The shoes were the right size but the wrong style. I have since been given the same runaround as I’ve read in many of the other reviews here - including the insulting “20% future discount if I will keep the incorrect order”. I want a total refund. I have contacted PayPal. I will probably have to escalate my claim soon but first I am cooperating by contacting the Pearlfeet company using Paypal’s form. I will let you know what happens. I don’t understand why PayPal doesn’t stop dealing with Pearlfeet after so many people have been hurt by them. I plan to pursue this.

This company does not honor it's own return policies. The shoes I ordered took over two months to arrive, are too small for my feet as manufactured for my size, and are not of good quality. I would NEVER do business with them again, and I strongly advise against ordering anything from this company.

Ordered a pair of $36 shoes on 27th May 2020, eventually got delivery after 64 days on 30th July 2020. Product is cheap canvas on a molded rubber sole. It was at least two sizes smaller than I needed but that is because I ordered a size US 13 which the Chinese seem to think is a UK size 10. Communication with this company is virtually impossible, they will keep sending despatch notices with a tracking number but the tracking number leads no where. AVOID AT ALL COSTS.

A triumph of hope over experience.
My trainers arrived. What's a three month wait between friends?! Looked good. Comfy. Right size. But...
One of the laces frayed. OK no big deal but...a decent lace is not rocket science to source.
Then. Replacing the lace I noticed one of lace hooks was missing. Just a couple of holes where it was fixed. Shoddy.
What next? I'm trembling in anticipation.
What if I order another pair (only joking). What would be first? New trainers arrive / current pair disintegrates? My money is on the falling apart scenario.
This is not a problem. I'll go out and buy another pair, reputable make. What I should have done in the first place.
PS if you want your footwear by Christmas. Too late.

I have had a terrible customer service experience with pearlfeet. I ordered 2 pair of shoes: one man's boot and one women's sandals in late June. It is now late August and so far I have received the man's boot but not the sandals. Instead I was sent a clown size red shoes that I did not order. I have requested almost daily since late July that the correct sandals be sent or my credit card refunded. Pearlfeet has done neither!!!! They want "proof of evidence" that I received the wrong shoes, which I sent a picture of the clown shoes, and now say I received my shoes because the 2 packages were delivered by the post office, but refuse to admit/understand that one package was not ordered!!! DO NOT ORDER FROM PEARLFEET! It is a scam!!!

Don't ever order from these fucs
Your lucky if you ever get your order and when you do there shoes or boots a crap
They can't even get the size right i wish I would have read the reviews before I ordered
Also stay away from Noracora clothing

Don't do business with these folks. What is buried in the fine print, with a link that usually doesn't work, is that if the shoe doesn't fit (their sizing can be off by quite a bit), or you want an exchange, or you just don't like the product, YOU HAVE TO RETURN THE SHOES TO CHINA AT YOUR OWN EXPENSE. The shipping will cost more than some of their shoes. They have no U.S. return address, and they will not provide a postage-paid return label. So good luck. This company is just not prepared to do business in the U.S.

Garbage.
Sent the wrong shoes, offered a 30.00 usd refund and a 25% coupon on the next order.
They DID NOT follow through.
Tried to dispute it with papal, and they wanted the shoes sent back at the cost.....wait for it.....30.00 USD.
Shipping back to China would have cost that.
No guarantees they would honor the return as they didn't honor the last offer.
The other shoes in the order slip to the side. They look pretty and the material is good, but the way they attached the soles is not centered so it kills your feet in three hours.
Never again, you scamming junk dealers.
Pay pal gets poor marks for supporting this "Not worth the bother" return policy.
This is why Amazon kills you on the daily, Paypal.

shoes way too small. they refuse to accept return. took 2 months to get the shoes and now they wont take them back. definitely a SCAM. DO NOT ORDER FROM THEM.

This is a scam, I ordered 2 pair of shoes but never received anything (it’s been over 4 month). They take advantage of COVID to pretend there are delays but I tracked the package with the info they gave me and couldn’t find anything. The tracking number was showing that the USPS was supposed to deliver the package, but after checking with them (phone and in person), they told me the package doesn’t exist, they never were delivered anything...
I emailed them several times but I receive automatic BS answer (they propose a discount to make up for the delay, but it’s an automatic answer so you never get the discount and they never give you an update).
don’t buy from them, it is definitely a scam.

Since they masquerade as a US or UK company, you're unaware they're in China until it's too late. Ordered shoes & they sent me a confirmation, along with a picture of the shoes I ordered. When they finally came, they were nothing like the shoes I ordered - and navy blue instead of gray. I sent them an email with a picture of the wrong shoes - they said they were very sorry and offered me a 20% discount on my next order! AS IF I would ever order again from them! Lesson learned - I'm usually more careful.

I placed an order back in June and never got the items delivered, at this point the company don’t even bother on replying to my e-mails. As far as my experience is concerned Pearlfeet is a scam. I’m giving you the warning I wish I had, if you place an order with them you’re not going to get what you ordered or get a refund.

This is a Chinese company and a scam. Please do not waste your money or your credit card company's time. All reviews other than a zero star are scams from this company!

Do not order from this company. They do not ship as promised, do not reply to emails, tracking is impossible, will not reply to request to cancel order prior to shipment, and after all that the product is garbage. Shoes feel like thin cardboard and are very poor quality. Request to return did not provide address, said to return to where they were shipped from and pay for the shipping to China. Disputed with Citi Credit. They temporarily credited my account but ultimately backed the "Pearlfeet" company. All a real scam. Stay away!

disgusting!!!
ordered 4 items on may 29 2020.
as of aug.19 received only 2 and both are wrong color, size and style.
do bot buy from this fraud website.
Tigran

Absolutely the WORST! Shoes were way off in size and they never responded to requests for an exchange. Then I just requested a refund and finally PayPal got them to respond. They want me to return the shoes to an address in CHINA which will probably be more than the original cost.

The pictures of the shoes I ordered look really nice. I ordered $85 worth of shoes (two pair). Took couple of months (!) to arrive, since that is how long it takes from CHINA by BOAT! None of this is clear from the website. Very deceiving company. When the shoes finally appeared on my doorstep, the are extremely cheap quality. The plastic tie straps came off as soon as I touched it.
I have contacted Pearlfeet for refund via their service email address. Since that is how you are supposed to get a discount. Then, they will give you the address. I have sent three separate emails and they DO respond...but have yet to give me the address. They keep stringing me along, probably hoping I give up. They did say that the return address is in China and probably be very expensive to return.
Companies like this should be outlawed. What a joke. Bunch of scam artists.
As some one mentioned in another review....good product to donate to Goodwill.

Don't buy from this company unless you are willing to wait at least 6 weeks to receive your product. The shoes I bought did not fit and had a ridiculous fake fur lining that make the shoes unwearable. Tried to return, but was told I had to pay shipping TO CHINA! The cost of shipping would be more than the price of the shoes, and no refund until the shoes are received in China. Web page summary of policies is very misleading. I will never buy a product from this company again.