Refund not matching what I paid
I paid in full for a two week car hire in Madeira. Several hours later they came back to say the car hire company did not have a car for the times we booked. 1. Why process our payment if there was no car available? 2. My refund ended up being +-£20 less than what I paid. 3. Not very easy to find the page where you can submit a ticket and no phone number to phone either. Not impressed.
Reply from CarJet.com
Hello,
Please, note that we are a price comparison website and, therefore, we do not have the vehicles.
For this reason, we always need to confirm with our suppliers the availability of the vehicles.
Then, even if the majority of the times the booking requests are confirmed, some cars cannot be confirmed. When this happens, we automatically inform our customer and request a refund.
Also, remember that you can choose whether you would like to see the offers in EUR or GBP so that you can avoid conversion fees from your bank entity.
Kind regards
Andreea