PDSA Pet Insurance Reviews 1,634

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and efficient processes, particularly when it comes to payments and claims. People highlight the ease of navigating the website and the clarity of the policy documents. Consumers also value the competitive pricing and the knowledge that a portion of their premiums contributes to supporting PDSA's charitable work. Many reviewers were pleasantly surprised by how quickly their claims were processed and paid, often directly to their bank accounts. The simple online claim process is frequently mentioned as a significant advantage, especially during stressful times when focusing on their pet's health. The compassionate and professional service provided by the UK-based call center is also highly valued by consumers.

Based on these reviews

Rated 5 out of 5 stars
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Payment was received quickly without any delays, after the vets had been contacted to confirm details of visit and procedure. There was actually a small delay but only due to vet not having correct in... See more

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Rated 5 out of 5 stars
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After my previous insurer increased my pet insurance by 50% over 3 years without a claim I chose to switch. I was so pleased to see PDSA did insurance. The insurance cost was really competitive but I... See more

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Rated 5 out of 5 stars
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I was pleasantly surprised to find that the PDSA were offering pet insurance. Although not the cheapest I thought their cover generous with attractive terms. Also having huge respect for the PDSA, re... See more

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Rated 5 out of 5 stars
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As always with a new insurance company it's worrying as to whether a claim will be paid With PDSA everything went very smoothly, they contacted my vet and the claim was paid within a very reasonable... See more

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Rated 5 out of 5 stars
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The PDSA webite makes taking out pet insurance a very straightforward operation. I am happy to take oute insurance with the PDSA as I do not think any claums are pending with my corgi and I know th... See more

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Rated 5 out of 5 stars
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Speed of payment! I cannot fault PDSA on their service. From filling in my super easy claim form online to receiving my payment was the quickest I've ever experienced in all my years of having dogs.

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Rated 5 out of 5 stars

The process for claiming for my dogs recent illness was very straightforward and easy to do online. Something you need when your focus is on getting your pet well, not worrying about paperwork. The cl... See more

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Rated 5 out of 5 stars

Fantastic company. The call centre is first class. Always responsive and thankfully based in the UK, so there’s no issue with call quality or language barriers. The call handlers are compassionate an... See more

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Rated 3 out of 5 stars
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I chose this insurance as it had good cover and meant I was donating to the charity BUT I didn’t realise I had to put in a special code to get the hoodie bag (again another reason I chose this compa... See more

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Rated 5 out of 5 stars

I cannot praise PDSA pet insurance enough. Having been through anguish at my baby having to have an operation and realising exactly how expensive that actually was, to be very quickly put at ease as a... See more

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Rated 5 out of 5 stars

I never needed to use my pet insurance for over a year, then my dog got a bacteria infection from neutering. The neutering and the aftercare at the vet was terrible. I had to take him to emergency ove... See more

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Rated 5 out of 5 stars
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My pet dog became very ill, so immediately made a claim through PDSA. Within 4 days of treatment PDSA agreed to pay the claim and paid the Vet in full. The whole process was quick, no arguement from P... See more

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Rated 4 out of 5 stars
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easy to understand the different levels of cover available, great to know each policy supports PDSA work in the community as well as caring for our own pet. The only downside is the 14 days wait for i... See more

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Rated 5 out of 5 stars
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The whole process was quick and easy ,made possible by clear concise questions. The level of cover is as good as you'll find any where else and your helping to keep the PDSA running by contributing... See more

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Rated 5 out of 5 stars
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Found PDSA Insurance via a comparison site and it had good reviews. It gave a fair quote for the cover I needed for my new puppy. Monthly payment option without charge. All my insurance documents we... See more

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Rated 5 out of 5 stars

Our Dog Ollie was very poorly and all I had to do was put in a claim on our insurance and PDSA done everything for us with paying our vet bills without any hassle at all. Highly recommend PDSA Pet Ins... See more

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Rated 5 out of 5 stars
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Good clear website with a choice of cover levels. Not the cheapest but not the most expensive. Always good to consider a reasonable level of cover since vet bills can mount up. Also good to know that... See more

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Rated 5 out of 5 stars

Loved how easy the forms were to fill out and everything I needed to know was very clear and easy to understand and I’m over the moon now knowing my pet is covered for life at affordable monthly payme... See more

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Rated 5 out of 5 stars

Our Airdale unfortunately broke a bone this week in his leg. The cost of one days treatment was the whole of my premium for the year and I thought there would be lots of forms and questions to be answ... See more

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Rated 5 out of 5 stars

Had to make a recent claim for my dog and thought it would be a complicated process. I filled in the claim form online and was surprised how quickly the claim was accepted and was refunded the money I... See more

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Rated 5 out of 5 stars
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My first claim with PDSA Pet Insurance was an excellent experience. I was honestly surprised how quickly the money was paid directly to my card — much faster than I expected. This was my very first... See more

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Rated 5 out of 5 stars
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Cannot thank these guys enough for all of there hard work and dedication for what they do at the pdsa 👏

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Rated 5 out of 5 stars
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PDSA amazing pet insurance at a good affordable price, love what they do to help take care of all sorts of animals, keep up the good work people your fantastic.

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Rated 5 out of 5 stars
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This was the cheapest insurance I could find for my kittens 1 male 1 female hopefully i won't have to use them too often.

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Rated 5 out of 5 stars
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I was with another company and my premiums were increasing year by year. In fact I was considering not having insurance for my fur baby. But then I came across PDSA and they offered me a policy I coul... See more

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Rated 5 out of 5 stars

I find the process for claiming for my dogs lifetime illness very easy to do online essential when your focus is on an ill pet well, It removes the worry about paperwork. The claim was settled profes... See more

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Rated 5 out of 5 stars

The company were very clear in communications and paid out promptly when my cat needed treatment. They were excellent.

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Rated 5 out of 5 stars
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This company stood out from the rest offered more for our pets vets fees giving peace of mind and they also give to my favourite charity through easy funding

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Rated 5 out of 5 stars

This was my first claim with PDSA Pet Insurance, an excellent service all round. I was honestly surprised how quickly the money was paid directly to my bank— much faster than I expected. This was my... See more

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Rated 5 out of 5 stars
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It was extremely easy to submit a claim. All I had to provide in addition to the pet’s name was the veterinary practice’s details. The claim was access paid within a few working days.

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Rated 5 out of 5 stars

I’ve been using, or should I say paying PDSA for approximately 2 years, it’s not the first pet insurance company I’ve used but it is the simplest and most honest. Other insurers (I wont name) want pag... See more

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Rated 5 out of 5 stars

Just changed my pet insurance and have got it at a fantastic price. My previous company had significantly increased my premiums but i am getting the same cover for a lot less.

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Rated 5 out of 5 stars
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it was easy to set up and better value same cover but it costs much less" I hope they are up to the job if I need help , fingers crossed I don't

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Rated 5 out of 5 stars
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Very easy, not high prices, Also forgot the best thing. Our money going to charity to help others pets in trouble is well. Just think it about.

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Rated 5 out of 5 stars
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I submitted my claim on Monday 15th, late afternoon, for a lump removal performed on Friday 12 september and received an email on Wednesday afternoon informing me the claim was accepted and payment wo... See more

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Rated 5 out of 5 stars

I chose this company as it looked good value for my pet insurance. I recently made a claim and it was really easy. Claim paid in full with no problems. Definitely recommend PDSA.

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Rated 5 out of 5 stars
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PDSA provide good insurance cover for significantly less than other insurers I have been with.

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Rated 5 out of 5 stars
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Very happy with the service and price of the insurance happy I got my dog insurance now incase

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Rated 5 out of 5 stars
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PDSA have been excellent, far easier to deal with then pet plan who I’ve used for 45 years, but I’m glad I swapped.

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Rated 5 out of 5 stars
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Claim paid within a day of submitting it, absolutely no issues. So glad my pets are insured with PDSA.

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Rated 5 out of 5 stars
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Easy to start a pdsa policy for our new pet, all correspondence and policy documents sent by email, and easy to download.

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Rated 5 out of 5 stars

Have been with pdsa pet insurance for a couple of years and only just recently needed them to help with vet bills. Quick payout and very simple and easy to make a claim.

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Rated 5 out of 5 stars
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I am very pleased with PDSA pet insurance. They have paid my claims efficiently and quickly andcI have had no problems.

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Rated 5 out of 5 stars
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Highly recommend, Grate service From them and very quick in sorting my insurance out for the vets, cant falt it, excellent

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Rated 5 out of 5 stars
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Looked at lots of pet insurances + PDSA had policy looked very good at a competitive price. Decided to go with PDSA

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Rated 5 out of 5 stars
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Well choose the company which helps and cares for all different types of animals, for my pet insurance.

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Rated 5 out of 5 stars
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Just easy to do when your not computer literate

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Rated 5 out of 5 stars
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The application was so easy, and the price is very competitive.

Company replied

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Company details

  1. Pet Insurance Company
  2. Charity

Written by the company

Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

PDSA professionally dealt with my…

PDSA professionally dealt with my claim, process was nice and smooth with no fuss, they dealt direct with the vets and all sorted within 10 days, from initiating my claim on line to receiving payment in my bank. Great service without any fuss, perfect. I would definitely recommend PDSA for pet insurance.

January 11, 2025
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you Sam for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Rated 5 out of 5 stars
Invited

Claim dealt with speedily

Claim dealt with speedily. Very grateful when worried about pet and very kind of vets to deal with claim on my behalf with you.

March 26, 2025
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Reply from PDSA Pet Insurance

Thank you Audrey for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Rated 5 out of 5 stars
Invited

Easy to arrange on line very…

Easy to arrange on line very competitive prices

October 5, 2025
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon David, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars
Invited

Their web site is Simple and easy to…

Their web site is Simple and easy to use. The choice of policies is straight forward and everything is explained plus it has one to fit every budget. Highly Recommended.

September 27, 2025
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Reply from PDSA Pet Insurance

Good Afternoon Mrs Jones, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars
Invited

I was very pleased with the PDSA pet…

I was very pleased with the PDSA pet insurance it was easy online to set up very informative and response was immediate. I have received all the documentation and everything seems in order. I also like the fact that by taking this insurance out it will help with treatment for other animals.Hopefully I will not need to claim so I cannot comment but so far so good.

September 30, 2025
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Reply from PDSA Pet Insurance

Good Morning Mrs Glenda, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

Amazed... all within a week...

I have never had to claim on my insurance before but I cant believe how straight forwars it was. I was notified immediately when my vets out in the claim, I then received regular updates and received my claim back all within a week. I am ao happy at how thorough and quick they were. I received an itemised email showing what my dog needed done too. Im very happy I chose PDSA and will continue to do so.

October 10, 2025
Unprompted review
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Reply from PDSA Pet Insurance

Thank you Kimberley for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Rated 5 out of 5 stars
Invited

Good service

They have responded promptly whenever I have contacted them. My claim was settled quickly because they communicated directly with my vet.

October 28, 2024
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Reply from PDSA Pet Insurance

Thank you Judith for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Rated 5 out of 5 stars
Invited

Fab and easy

Easy to apply no problems at al great

October 6, 2025
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Reply from PDSA Pet Insurance

Good Morning, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars
Invited

The price was on par with other…

The price was on par with other policies and we chose this company because it is a highly recognisable brand which the vets are aware of.

October 5, 2025
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Linda, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

Very efficient claims process

I have had to make two claims for my cat this year, both a few £hundred, and both were settled really quickly and easily. In both cases, I also phoned the PDSA Vet helpline beforehand, and they recommended visiting the vet.

September 30, 2025
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you Dave for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Rated 5 out of 5 stars
Invited

Petplqn is the best I've found for my…

Petplqn is the best I've found for my European doberman as big mack has a decendant testicle so pet plan is opted to help him and his legiament issue as doberman are prone to heat desire and detached muscles so my boy is well covered and I'm appreciated

October 4, 2025
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Reply from PDSA Pet Insurance

Good Morning Mrs Gainey, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

Helpful and friendly

Quick, helpful, good value.
We have a Frenchie who has had numerous niggly health issues. Each claim has been processed swiftly with minimal fuss.
Highly recommended

October 11, 2025
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you Wendy for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Rated 5 out of 5 stars
Invited

Not the rip-off that other insurers are.

PDSA provide good insurance cover for significantly less than other insurers I have been with.

September 9, 2025
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning James, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

Easy to follow instructions and…

Easy to follow instructions and explanations.

October 10, 2025
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Marie, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars
Invited

Pleased with the speedy and efficient service.

Payment was received quickly without any delays, after the vets had been contacted to confirm details of visit and procedure. There was actually a small delay but only due to vet not having correct information. However, the PDSA kindly informed me of the possible holdup. Very pleased with the speedy and efficient service.

June 29, 2025
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you Viki for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Rated 5 out of 5 stars
Invited

Nothing to complain

Very easy, not high prices, Also forgot the best thing. Our money going to charity to help others pets in trouble is well. Just think it about.

September 19, 2025
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon Ihor, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars
Invited

The application was so easy

The application was so easy, and the price is very competitive.

October 1, 2025
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Mr Brown, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars
Invited

Just easy to do when your not computer…

Just easy to do when your not computer literate

September 27, 2025
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Lisa, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.

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