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Ordered goods 29 Nov 23 - still not received anything despite numerous attempts to contact with no reply
Company replied
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We often buy from Party Pocket. They have a lovely range of stress / fidget toys at great prices. Our parcels always arrive before the expected delivery date and is always well packaged, often recyc... See more
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I've brought a lot of sensory toys from multiple sites over the years and party pocket is by far the best value for money! I ordered 25 items and all arrived exactly as expected, packaged well, and... See more
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Verified
Easy to order, kindly reminded me when they thought I had forgotten to collect my parcel. The business isn’t too big & this is a really good point for customers. Postage & packaging isn’t too expen... See more
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Company details
Written by the company
We are a retail toy and party accessories supplier based in the UK and have over 10 year’s experience working within this industry. We have a wide range of pocket money toys, fancy dress costumes and party accessories for both boys and girls, from pirates and astronauts to princesses and cowgirls.
Contact info
Unit 4B, Birch Mill Business Centre, Heywood Old Road, OL10 2QQ, Heywood, United Kingdom
- 0161 823 0451
- info@partypocket.co.uk
- partypocket.co.uk
4.4
Excellent
257 reviews
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Verified
Ordered goods 29 Nov 23
Ordered goods 29 Nov 23 - still not received anything despite numerous attempts to contact with no reply
November 29, 2023
Reply from Party Pocket
I am so sorry that you have not received your order. It was sent out shortly after you ordered it. Please get in touch with us so that we can rectify this.
Many thanks
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Verified
Item not received—bad service!!
Ordered a pen on 17th Oct 2023. It was only dispatched on 01 February 2024, and still I have not received my order.
February 1, 2024
Reply from Party Pocket
Hi, we were closed from the 15th October and had a clear notice on the website due to warehouse relocation. Tried to email the customer several times regarding the order but since we didnt receive a reply just refunded him. Thanks
Verified
Verified
I ordered all the colour hair sprays…
I ordered all the colour hair sprays including 12 black colour and I have not received any black colour instead of black I received grey ones. Very unprofessional
July 25, 2023
Reply from Party Pocket
We deeply regret the confusion surrounding your recent order of hair sprays. Your feedback is invaluable, and we appreciate the opportunity to address this matter in greater detail.
Upon reviewing your order, we understand that you did indeed include a request for 12 grey hairsprays along with various other colors. However, we acknowledge that the focus was on receiving the 12 black hairsprays, which unfortunately were not included as you expected.
We apologize for any inconvenience this may have caused. It's our commitment to ensure that our customers' orders are fulfilled accurately and promptly. We're glad we had the chance to speak with you over the phone and extend our offer for a refund for the incorrect items. Our customer satisfaction is our priority, and we hope that this resolution helps to alleviate some of the disappointment you experienced.
We also want to assure you that we take your feedback seriously and will be implementing additional measures to enhance our order processing accuracy and communication. We value your business and hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your understanding.
Verified
Highly recommend
Highly recommend. I bought a few goodies for my sons party bags and everything arrived well packaged. I also found party pocket to have the best prices when I was browsing the internet.
June 26, 2023
Reply from Party Pocket
Thank you so much for your five-star review of Party Pocket. We are so glad that your experience was positive and that you found the best prices while shopping online. We strive to provide a convenient shopping experience and top quality products, and we are so happy that it all worked out for you. We look forward to being your go-to for party supplies in the future! Thank you for choosing us!
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Great little gifts for a bran tub at…
Great little gifts for a bran tub at fete when I was standing on a charity stall.
June 28, 2023
Reply from Party Pocket
Thank you so much for your kind review! We are passionate about providing fun, affordable products that everyone loves. Thank you for your support and we look forward to keep creating more great products for you.
Amazing. Definitely use again
Amazing! Such a good idea ordering just the amount of items you need. I was doing party bags for a small birthday party of 4 boys and 1 girl and loved could get the girl bits just for her. Quick delivery. All came perfect exactly what I ordered.
I was hesitant at first incase a dodgy site but I am so pleased I ordered and have recommended to mum friends of mine.
July 6, 2023
Unprompted review
Reply from Party Pocket
Thank you so much for the amazing review! We are so pleased to hear that you loved the convenience of being able to customize the party bags for each individual gender. We are also glad to hear that you ultimately put your trust in us and were pleased with the quick delivery. We are honored to hear you have recommended us to your friends. Enjoy the party and have a wonderful day!
Verified
Great company.even rang to double check…
Great company.even rang to double check I wanted yellow fidget toys thanks again
June 25, 2023
Reply from Party Pocket
Thank you so much for the kind words! We always strive to go the extra mile in providing the best possible customer service, so it's great to hear that we went above and beyond to make sure we got it right. We appreciate your review and are glad you enjoyed our yellow fidget toys!
Verified
Good product and quick delivery.
June 11, 2023
Reply from Party Pocket
Thank you for your kind words! We are so glad to hear that you had a great experience with us. We strive to provide excellent service and quality products at competitive prices. We appreciate your feedback and look forward to serving you again soon.
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Verified
Nice party bags fillers and reasonable…
Nice party bags fillers and reasonable prices, good choices, fast shipping, nicely packed toys, very good and respectful customers service! Highly recommended!
May 21, 2023
Reply from Party Pocket
Thank you so much for your kind words! We are so glad to hear that you had a great experience with us. We strive to provide the best customer service and quality products, and it's wonderful to hear that we have achieved that. We appreciate your recommendation and look forward to serving you again soon!
Verified
fabulous customer service
I enjoy ordering from Party Pocket for my grandchildren. The costs of items are always great especially at the present time when we all need to save money. Deliveries are always fast .
When my order came I contacted Party Pocket and the help I was given was exceptional , whereby they ensured i had my missing items of party bags in time for my granddaughters birthday party. i will not hesitate to continue ordering from Party Pocket and highly recommend them to my friends. many thanks
May 15, 2023
Reply from Party Pocket
Thank you so much for your kind words! We are so glad to hear that you had a great experience with us and that your grandchildren enjoyed their party bags. We strive to provide the best customer service and we are so glad that we could help you out with your order. We appreciate your recommendation and look forward to serving you again soon!
Verified
Reply from Party Pocket
Thank you so much for your 5-star review! We are so glad to hear that you were pleased with the quality and prices of our products. We strive to provide the best quality and prices for our customers, so we are thrilled that you found them to be great for your school fair. Thank you for your support!
Verified
Fast delivery
Fast delivery, good prices, perfect little party bag fillers. Will continue to use for future parties.
May 9, 2023
Reply from Party Pocket
We are so glad to hear that you were pleased with the fast delivery, good prices, and perfect little party bag fillers. We strive to provide the best service and products to our customers and we are glad that you will continue to use us for future parties. Thank you for your support!
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Verified
Reply from Party Pocket
Thank you so much for your kind words! We are so pleased to hear that you have had a great experience shopping with us. We strive to provide the best prices and reliable products, so we are glad that we could meet your expectations. Thank you for your continued support!
Update on Not received purchased item
UPDATE:
26/05/2023 I am late to reply back but essentially Chava tried to resolve my issues. There were some supply problems and a mix up with the item. I received a full refund and a discount voucher for my next purchase. Thank you for your excellent customer service.
05/05/2023 Well I called because I was sent the wrong item in my order. Told to email this to them. Did this and a week later, still no reply or resolution so I'm without the item I paid for!
May 5, 2023
Unprompted review
Reply from Party Pocket
We apologize for the inconvenience and understand your frustration. We'd like to help resolve this issue and need some more information to do so. Could you please provide us with your order number so we can look into this further? Our phone number is 0161 823 0451 or you can send us an email to info@partypocket.co.uk. Thank you for your understanding.
Verified
Great service
April 18, 2023
Reply from Party Pocket
Thank you for the five star review! We strive to provide excellent service and are thrilled to hear that you had a great experience. We look forward to seeing you again soon!
Verified
Reply from Party Pocket
Thank you so much for your 5-star review! We are so glad that you had a great experience with us and that your order arrived on time. We strive to provide the best value, choice, and service to all of our customers, and we are delighted that we could meet your expectations. Thank you for your support! Best Wishes Party Pocket
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Verified
Reply from Party Pocket
Thank you so much for your kind words! We strive to provide quality products at great prices and we're glad to hear that we've achieved that for you. We appreciate your business and hope to serve you again soon! Best Wishes Party Pocket
Verified
Above and beyond good customer service
I called up partypocket to see if i could get a specific product rather than be sent an assortment, and when i was told i could and to order online with a note, i proceeded to make the order. I was very pleasantly surprised when i got home that day to find my product had arrived! Many thanks to the worker who made the effort to deliver personally as they made their way home from the partypocket shop. Many thanks again.
March 20, 2023
Reply from Party Pocket
Thank you so much for taking the time to leave us a 5-star review! We are so glad to hear that you had a great experience ordering from us and that you were pleased with the product you received. We appreciate your kind words and are so pleased that our staff went the extra mile to make sure you were taken care of. We truly appreciate your loyalty and look forward to serving you again soon! Best Wishes Party Pocket
Verified
Helpful customer service
March 7, 2023
Reply from Party Pocket
Thank you for your feedback! We are glad to hear that our customer service was helpful. We strive to provide the best service possible and are always looking for ways to improve. Thank you for taking the time to leave us a review.
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