I ordered the white marble panels with all the trims etc, I phoned to check about fitting etc. as I would be doing it myself and they were very helpful. The delivery guy even brought them all into the... See more
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The Panel Company
Amen Corner College Rd, S60 1EY, Rotherham, United Kingdom
Replied to 88% of negative reviews
Typically replies within 48 hours
Great choice, samples sent promptly & then easy to order required items. Received email confirming delivery date & then a delivery window was supplied the day before along with a tracking link. Driver, Nick, arrived on time & was really helpful, friendly & pleasant. Not unwrapped yet but all items present & am very pleased with the whole experience. Excellent customer service & will buy from again

Reply from Panelcompany
This is my third experience with the Panel Company and I have been pleased with each them. I have refurbished a bathroom for my elderly father, made an en suite shower room for my niece using the wall panels and now I am using the mdf tongue and groove to renew a bathroom at my home. The products are great. The delivery driver rang me the night before to discuss the delivery time and he actually worked for the Panel Company which is a rare occurrence these days. He was polite and helpful as was the lady I spoke to on the telephone asking for advice. Overall it was a refreshing experience to deal directly with the company throughout the process and I would highly recommend them

Reply from Panelcompany
I bought wall panels from this company for my new bathroom. I would have bought all my panels here if they had white sparkly ones in stock the same thickness as the pale pink ones that I had set my heart on using. Any way the pink ones are lovely, bought the white ones elsewhere. Was only a little disappointed at the delay in delivery caused by them being ordered from a central factory then sent to a local office that was not that local then delivered to me. Took longer than the white ones I ordered from elsewhere that I actually ordered later. But they did arrive and when I needed more they did put the effort into getting them too me slightly faster.

Reply from Panelcompany
I have used Panelcompany around three times over the last couple years. Prices are competitive but unfortunately two of the orders have been delivered missing items. Customer service usually sorts it out but it’s really frustrating not to get it right first time. This time it has delayed the starting date waiting for missing items to be delivered.

Reply from Panelcompany
I ordered the white marble panels with all the trims etc, I phoned to check about fitting etc. as I would be doing it myself and they were very helpful. The delivery guy even brought them all into the house and expained a bit more about how to fit them. Very pleased with this company.

Reply from Panelcompany
I genuinely struggle to put into words what an unprofessional and unorganised company this is. Been let down many times by saying they would deliver, then the driver was sick but couldn’t be bothered to let us no and waiting for us to chase it up which has cost us money to having days off work and having our fitters wait at the address for multiple no shows. To then receiving three wrong orders. Unfortunately our fitters, (no fault of theirs) had already installed 7 panels so was too late when we realised our bathroom was not how it was designed. Originally ordered white marble, but white stone was put up (to anyone who does order this beware it’s cream not white) we decided it would cost so much money and time to have the bathroom taken apart and have white marble as we originally wanted so just went with white stone for convenience. (Pretty gutting to be honest)
the remaining panels that should have been delivered today have not arrived so I have yet again had to get intouch. No surprise they are not out for delivery today, and apparently will arrive tomorrow. I hold zero hope.
Working in a hospital makes it so difficult to have this many days off unpaid, and is unfair to my job in letting them down so last minute. Luckily they know I’d never be this unprofessional and have issues without cause.
I don’t often leave reviews but really do hope training in communication and honesty can be made compulsory.
Although the lads we have spoken with multiple times have been polite I can’t understand where the issue lies with such a terrible service.
Would unfortunately not recommend this company

Reply from Panelcompany
Placed order with a specified delivery date, money taken from account, now told no stock at London Branch. Now have to wait for the money to go back into my account that apparently takes up to 10 days although credited my account within a day. Total waste of time

Reply from Panelcompany
I ordered from the company and had a swift response from the company about my delivery. When the panels came there was an issue however it was customer error and not company error . Dee in Customer services was so helpful and arranged a return and provided me with all of the information required . I would recommend this company not only for their products but also the advice and guidance they provide via their customer service team .

Reply from Panelcompany
Very knowledgeable and friendly team. Glad we came.

Reply from Panelcompany
Lovely splashback panels at a good price. The staff were very helpfull in letting me know what was going on.
Unfortunately the delivery company damaged the panel, but there was no hesitation from the staff to get a replacement sent right away.
Its no good a company just being cheap, when they sort out problems without making it a chore for the customer thats a company worth using again and again.

Reply from Panelcompany
I had done various research online for some acoustic wall panels and come across The Panel Company.
I now there are some cheaper versions of panels on the internet, so wanted to buy from a company that sold other items, had an actual location and telephone number to call.
I ordered the items and came within the agreed timescales, I loved the items so much I decided I wanted more - alas they had sold out.
I reached out to Sarah who kept me in the loop the entire time on the progress of the next delivery and ordered the additional items today, they should arrive next week and I can then finish off my masterpiece.
The boards are solid, well made, I applied some masking tape when cutting these, so no real splintering, for what they cost and how they look - bargain!

Reply from Panelcompany
The customer service for this company is simply outstanding. Special thanks to Jo and the team.. It's so refreshing to get people on the end of the phone who do that little bit extra .... Awesome job .... recommend ... recommend ... recommend !!!

Reply from Panelcompany
Bought shower panels and have been really impressed by the service received, from the super fast delivery and lovely delivery drivers to the quality of the panels. Excellent service, would highly recommend.

Reply from Panelcompany
So easy to order and all the customer service ha been excellent.
They contacted regarding delvery slots and it has accurate tracking. They were also easy to contact as I had to return some things (my error, not theirs).
The communication was swift, they organised a suitable pick up time and the driver was so nice and kind (this goes for both drop off and pick up).

Reply from Panelcompany
Unfortunately it's a not very good review. Postage takes a long time up to 7 working days prices are normal so not justified about postage time.
Spoke to customer service they said they would call me back never did, very poor.
I never communicated via email I phoned , so you probably have me mixed up with another customer.
However the delivery chap was spot on very friendly and the product is very good quality, so really happy.
For that I have increased my rating.

Reply from Panelcompany
I was slightly sceptical due to the price point, ours were on sale at £39, but they were very good quality and look great.

Reply from Panelcompany
Ordered 5 slat panels which came quick. Product is excellent quality recommended

Reply from Panelcompany
Great product and price.
Easy to cut and install with simple guidance for us novice DIYers!!
A slight issue with a panel was resolved promptly and effectively by Millie.
Great customer support and service!!

Reply from Panelcompany
This is the 2nd time I have used this company for wall panels and they have been great every time.
I had a small issue with slight damage on a panel and they went out their way to rectify that as quickly as possible. Millie from the support team was a pleasure to deal with.
I would highly recommend

Reply from Panelcompany
Great experience. Ordered samples which arrived promptly, went on to order 1st Sept and this has been delivered today bang on schedule (8th) . Kept up to date the whole time with various stages and delivery window kept on target with pleasant delivery man who put in safe place. First class

Reply from Panelcompany
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