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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality of the products, especially the panels, and consider the prices reasonable. Consumers highlight the excellent customer service, with staff members being helpful, knowledgeable, and friendly. People also value the company's responsiveness in resolving issues, such as damages or errors in orders, with replacements or refunds being handled promptly. The ordering process is generally considered easy, especially via the website. The delivery service receives mixed feedback, with some reviewers praising the fast and efficient delivery, helpful drivers, and good communication. However, others report issues with delivery times, missing items, or lack of communication. Despite these delivery concerns, the overall sentiment towards the company remains positive due to the quality of the products and the helpfulness of the staff.

Based on these reviews

Rated 4 out of 5 stars

I ordered the white marble panels with all the trims etc, I phoned to check about fitting etc. as I would be doing it myself and they were very helpful. The delivery guy even brought them all into the... See more

Company replied

Rated 4 out of 5 stars

Am happy with the panels I received from this company, achieving about a 20% saving when compared with major retailer( 2 letters of alphabet). However I was told a message would be sent the day... See more

Rated 4 out of 5 stars

Panels seem decent for the price. Were well packaged. Just make sure you ignore their false "time-limited" sales, as their sale countdown just resets each week and the prices don't change, so don't le... See more

Rated 5 out of 5 stars

Lovely splashback panels at a good price. The staff were very helpfull in letting me know what was going on. Unfortunately the delivery company damaged the panel, but there was no hesitation from... See more

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Rated 3 out of 5 stars

I have used Panelcompany around three times over the last couple years. Prices are competitive but unfortunately two of the orders have been delivered missing items. Customer service usually sorts it... See more

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Rated 5 out of 5 stars

I had done various research online for some acoustic wall panels and come across The Panel Company. I now there are some cheaper versions of panels on the internet, so wanted to buy from a co... See more

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Rated 5 out of 5 stars

So easy to order and all the customer service ha been excellent. They contacted regarding delvery slots and it has accurate tracking. They were also easy to contact as I had to return some things (... See more

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Rated 5 out of 5 stars

The customer service for this company is simply outstanding. Special thanks to Jo and the team.. It's so refreshing to get people on the end of the phone who do that little bit extra .... Awesome job... See more

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Rated 5 out of 5 stars

Great experience. Ordered samples which arrived promptly, went on to order 1st Sept and this has been delivered today bang on schedule (8th) . Kept up to date the whole time with various stages and de... See more

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Rated 3 out of 5 stars

Unfortunately it's a not very good review. Postage takes a long time up to 7 working days prices are normal so not justified about postage time. Spoke to customer service they said they wo... See more

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Rated 5 out of 5 stars

I ordered from the company and had a swift response from the company about my delivery. When the panels came there was an issue however it was customer error and not company error . Dee in Customer se... See more

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Rated 5 out of 5 stars

Went to the showroom firstly to check out the panels we wanted, went home got our firm measurements and ordered online. Delivered super quickly, one of the panels was slightly damaged and they sent... See more

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Rated 5 out of 5 stars
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Am an elderly person and a bit slow - whoever served me was very patient and helpful considering it is only a small order and I also need to return some items. Had missed out on discount which was... See more

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Rated 5 out of 5 stars

Found their communication to be spot on from initial order up until delivery. I wasn't in when delivered but I was able to leave a message with the courier to leave around the back. I think th... See more

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Rated 5 out of 5 stars

Great service, slight blip with a successfully delivered notification when they weren’t delivered so I called them and they couldn’t have been more helpful. Panels turned up 30 minutes later and the d... See more

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Rated 5 out of 5 stars

Great product and price. Easy to cut and install with simple guidance for us novice DIYers!! A slight issue with a panel was resolved promptly and effectively by Millie. Great customer suppor... See more

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Rated 5 out of 5 stars

Had a great experience with this company. All my orders were always delivered on time and handled professionally. On the one occasion where the panels were damaged, Millie took great care to find a p... See more

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Rated 5 out of 5 stars

Amazing company to deal with ! I Couldn't recommend them enough. Delivery was due to be delivered within delivery range but rang them to see if they may be able to help out in getting delivery soone... See more

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Rated 5 out of 5 stars

I am so pleased about the service received from the Panel Company. Everything was easy (apart from making up my mind), starting with the advice and assistance when ordering, always at the ready, pers... See more

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Rated 5 out of 5 stars

I ordered the panels to arrive at the start of the week and they needed to be fitted by the end of the week. I then got an email stating they wont be delivered due to stock until the following week. I... See more

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Rated 5 out of 5 stars

The panel company produce beautiful products excellent quality and reasonably priced. We ordered bathroom panelling lovely product.They have a great after sales service too. One of our panels had a sl... See more

Rated 5 out of 5 stars

Ordered the slatted wall panels online, easy to do. Requested a certain delivery slot due to being away, panels delivered on time. Good packaging, no damage and looked awesome, even better when on the... See more

Company replied

Rated 5 out of 5 stars

After searching far and wide for acoustic wall panels we decided on The Panel Company as they were far cheaper than anywhere else and with decent reviews. I've been so impressed with both the quality... See more

Rated 5 out of 5 stars

Easy to order on the website simply enough for me and I am terrible at stuff like that. Put my first order in it came within days the delivery driver was lovely I told him I'd ordered more panels,... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Ordered shower panels and spc flooring. Quick delivery. Well packaged. Great, helpful, friendly staff. Nothing was too much trouble. Would definitely use aga... See more

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Rated 5 out of 5 stars

What good prompt service by the Huddersfield office, an excellent firm to do business with. A company is only as good as its staff and your customer service has been first rate. By the way our project... See more

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Rated 5 out of 5 stars

Millie at the Rotherham store was very helpful, polite and knowledgeable. She made a very good impression. The slatted panels appeared to be good value and we placed an order. Let’s hope they conti... See more

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Rated 5 out of 5 stars

Rang up to place my order on Monday 14th December, mid afternoon. Spoke to a guy called Johnny Plows who was very helpful and answered all the stupid questions i asked. He talked me through my order... See more

Rated 5 out of 5 stars

Ordered my panels, the cheapest I could find. Easy to order kept up to date regarding delivery, received a text the day before given Me a time slot. To my surprise and delight, 35 mins early the van... See more

Rated 5 out of 5 stars

This is the 2nd time I have used this company for wall panels and they have been great every time. I had a small issue with slight damage on a panel and they went out their way to rectify that as... See more

Company replied

Rated 5 out of 5 stars

Really easy company to deal with. I ordered two lots of panelling for two bedrooms. Ordering was super easy! I realised I’d ordered the wrong colour the following morning, I called the following morni... See more

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Rated 5 out of 5 stars

I had been dealing with a national company to supply materials needed to complete the bathrooms of a new build. After being messed around for ages, fobbed of with the worst customer service. I p... See more

Rated 5 out of 5 stars

I ordered acoustic panels and received excellent service. The staff were knowledgeable and friendly and helped me to choose what I needed for a great price. The delivery service was efficient and the... See more

Company replied

Rated 5 out of 5 stars

Bought shower panels and have been really impressed by the service received, from the super fast delivery and lovely delivery drivers to the quality of the panels. Excellent service, would highly reco... See more

Company replied

Rated 5 out of 5 stars

A sincere thank you to Jonny at Huddersfield branch. Panels have arrived today and they are stunning. I couldn't wait for the samples as my shower had fallen apart so needed everything quickly. Jonny... See more

Rated 5 out of 5 stars

I ordered the ash wide slat panels for my bedroom and they are absolutely beautiful. The website is great and easy to use and delivery was quick. The company are very easy to deal with- the customer... See more

Company replied

Rated 5 out of 5 stars

From start to finish they have been amazing I messed up at the start putting the wrong address down , phoned up and they sorted it within 2 mins delivered on time . I will definitely be using again th... See more

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Rated 5 out of 5 stars

5* product, 5* service: Cannot recommend Johnny highly enough. Had a last minute order before Christmas and I can’t believe that I managed to get them next day. I had spoken to a few other comp... See more

Rated 5 out of 5 stars

Amazing service. Let down by another company, found these and being dispatched same day for a small fee which is still cheaper than the other company. Can't thank you enough. would highly recommend, p... See more

Rated 5 out of 5 stars

Hunted high and low for good quality panels that could be delivered quickly as was let down by another company. They got my order to me in 2 days for a reasonable price for doing this. Great service... See more

Rated 5 out of 5 stars

Excellent Service Once ordered my parts arrived promptly. Upon opening the package to use we discovered that some parts were damaged. Called up and "Super" Jonny couldn't be more helpful. The... See more

Rated 5 out of 5 stars

The quality of the shower walls are excellent and good colours. The difference between a average company and an excellent one is how they handle mistakes. If humans are involved there will be... Fac... See more

Rated 5 out of 5 stars

Fast delivery, very well priced, When I had a problem with a panel that had a slight bit of damage, after a brief phone call, I had a replacement of the same batch number ready to be shipped next da... See more

Rated 5 out of 5 stars

Excellent knowledge of products and fitting before job, then arrived on time. Quality boards easy to fit with the guidance of the staff. Couldn't be happier 👍.

Company replied

Rated 5 out of 5 stars

Never before have I had an experience with a company who have gone the extra mile. The service was first class and the sample arrived very quick for me to make my decision. Well done to all involved.... See more

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Rated 5 out of 5 stars

Easy ordering process, very helpful with queries and respond very quickly. The delivery driver was lovely, cheerful and super helpful, helped me get them where I needed them.

Company replied

Rated 3 out of 5 stars

ordered on monday, 5 days later i haven’t heard anything… i have emailed, no reply. happy to wait for delivery but to have heard nothing is worrying

Company replied

Rated 5 out of 5 stars

I was slightly sceptical due to the price point, ours were on sale at £39, but they were very good quality and look great.

Company replied

Rated 3 out of 5 stars

The panels are good and delivery was very quick. Only comments are I ordered 5 panels and they come in packs of 2, therefore one was not packed and had a chunk of damage on one end which i managed t... See more

Company replied

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Company details

  1. Bathroom Supply Store

Written by the company

The Panel Company


Contact info

4.1

Great

TrustScore 4 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Excellent service

Great choice, samples sent promptly & then easy to order required items. Received email confirming delivery date & then a delivery window was supplied the day before along with a tracking link. Driver, Nick, arrived on time & was really helpful, friendly & pleasant. Not unwrapped yet but all items present & am very pleased with the whole experience. Excellent customer service & will buy from again

October 23, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi,

Thank you for taking the time to review your experience! We appreciate the product feedback and kind words about our customer service.

We're thrilled to hear that you would choose to order from us again in the future.

Kind regards,
The Panel Company

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Rated 5 out of 5 stars

HIGHLY RECOMMENDED

This is my third experience with the Panel Company and I have been pleased with each them. I have refurbished a bathroom for my elderly father, made an en suite shower room for my niece using the wall panels and now I am using the mdf tongue and groove to renew a bathroom at my home. The products are great. The delivery driver rang me the night before to discuss the delivery time and he actually worked for the Panel Company which is a rare occurrence these days. He was polite and helpful as was the lady I spoke to on the telephone asking for advice. Overall it was a refreshing experience to deal directly with the company throughout the process and I would highly recommend them

September 23, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi Susan,

Thank you for taking the time to share your experience ordering from us. We sincerely appreciate your kind words about our products and delivery service, and we’re delighted that you would recommend us to others!

Kind regards,
The Panel Company

Rated 4 out of 5 stars

I bought wall panels from this company…

I bought wall panels from this company for my new bathroom. I would have bought all my panels here if they had white sparkly ones in stock the same thickness as the pale pink ones that I had set my heart on using. Any way the pink ones are lovely, bought the white ones elsewhere. Was only a little disappointed at the delay in delivery caused by them being ordered from a central factory then sent to a local office that was not that local then delivered to me. Took longer than the white ones I ordered from elsewhere that I actually ordered later. But they did arrive and when I needed more they did put the effort into getting them too me slightly faster.

September 1, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi Karen,

Thank you for taking the time to share your experience. We sincerely apologise that your order was delayed due to a stock transfer and for any inconvenience caused.

We’re very pleased to hear that you’re happy with your pink panels, and we truly appreciate your patience and understanding as we worked to fulfil your order as promptly as possible.

Kind regards,
The Panel Company

Rated 3 out of 5 stars

I have used Panelcompany around three…

I have used Panelcompany around three times over the last couple years. Prices are competitive but unfortunately two of the orders have been delivered missing items. Customer service usually sorts it out but it’s really frustrating not to get it right first time. This time it has delayed the starting date waiting for missing items to be delivered.

October 16, 2025
Unprompted review
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Reply from Panelcompany

Hi Steve,

We sincerely apologise that items have been missing from your order on more than one occasion and completely understand your frustration.

We're sorry that our mistake has delayed your project, and we will ensure that your experience is communicated to the relevant branch. We are always looking to improve our service and ensure customers receive the best possible experience.

Kind regards,
The Panel Company

Rated 4 out of 5 stars

White marble panels

I ordered the white marble panels with all the trims etc, I phoned to check about fitting etc. as I would be doing it myself and they were very helpful. The delivery guy even brought them all into the house and expained a bit more about how to fit them. Very pleased with this company.

December 14, 2024
Unprompted review
Panelcompany logo

Reply from Panelcompany

Good morning,

We appreciate the kind words about our customer service! Thank you for taking the time to share your experience ordering from us.

Kind regards,
The Panel Company

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Rated 1 out of 5 stars

I genuinely struggle to put into words…

I genuinely struggle to put into words what an unprofessional and unorganised company this is. Been let down many times by saying they would deliver, then the driver was sick but couldn’t be bothered to let us no and waiting for us to chase it up which has cost us money to having days off work and having our fitters wait at the address for multiple no shows. To then receiving three wrong orders. Unfortunately our fitters, (no fault of theirs) had already installed 7 panels so was too late when we realised our bathroom was not how it was designed. Originally ordered white marble, but white stone was put up (to anyone who does order this beware it’s cream not white) we decided it would cost so much money and time to have the bathroom taken apart and have white marble as we originally wanted so just went with white stone for convenience. (Pretty gutting to be honest)
the remaining panels that should have been delivered today have not arrived so I have yet again had to get intouch. No surprise they are not out for delivery today, and apparently will arrive tomorrow. I hold zero hope.
Working in a hospital makes it so difficult to have this many days off unpaid, and is unfair to my job in letting them down so last minute. Luckily they know I’d never be this unprofessional and have issues without cause.
I don’t often leave reviews but really do hope training in communication and honesty can be made compulsory.
Although the lads we have spoken with multiple times have been polite I can’t understand where the issue lies with such a terrible service.
Would unfortunately not recommend this company

October 13, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Good morning Demi,

We sincerely apologise for the inconvenience caused by the delayed delivery and for the incorrect panels you received. This isn’t the level of service we strive to provide, and we’re truly sorry we did not meet the experience you deserved.

We fully recognise that your customer service experience fell short on this occasion, and we’ve tried to contact you directly to discuss this further.

If you could kindly reach out to us at your earliest convenience via lewis.barker@panelcompany.co.uk, we would greatly appreciate the opportunity to offer our full support.

Kind regards,
Ecommerce Manager

Rated 1 out of 5 stars

Placed order with a specified delivery…

Placed order with a specified delivery date, money taken from account, now told no stock at London Branch. Now have to wait for the money to go back into my account that apparently takes up to 10 days although credited my account within a day. Total waste of time

October 8, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Good morning,

We sincerely apologise for the inconvenience caused and completely understand your frustration. While your order was successfully placed, the item was unfortunately unavailable at our London branch at the time. In such cases, we arrange a stock transfer from another location, which can delay the delivery timeframe.

While refunds are often processed quickly, they can take up to 10 working days depending on your payment provider. We understand how frustrating this is, especially as you were informed of the stock levels after payment had already been taken.

If there's anything further we can do to assist, please don't hesitate to get in touch.

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Outstanding Customer service

I ordered from the company and had a swift response from the company about my delivery. When the panels came there was an issue however it was customer error and not company error . Dee in Customer services was so helpful and arranged a return and provided me with all of the information required . I would recommend this company not only for their products but also the advice and guidance they provide via their customer service team .

October 6, 2025
Unprompted review
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Reply from Panelcompany

Hi Chellie,

Thank you for the kind words about our customer service team! We appreciate the feedback.

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Very knowledgeable and friendly team

Very knowledgeable and friendly team. Glad we came.

October 4, 2025
Unprompted review
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Reply from Panelcompany

Hi Mr Price,

Thank you for the 5 star review! We appreciate the kind words about our customer service.

Kind regards,
The Panel Company

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Rated 5 out of 5 stars

Lovely splashback panels at a good…

Lovely splashback panels at a good price. The staff were very helpfull in letting me know what was going on.
Unfortunately the delivery company damaged the panel, but there was no hesitation from the staff to get a replacement sent right away.
Its no good a company just being cheap, when they sort out problems without making it a chore for the customer thats a company worth using again and again.

October 1, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi,

Thank you for the kind words about our products and customer service! We appreciate the kind words and your patience while we sent a replacement to you.

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Great Product, even better Customer Service

I had done various research online for some acoustic wall panels and come across The Panel Company.

I now there are some cheaper versions of panels on the internet, so wanted to buy from a company that sold other items, had an actual location and telephone number to call.

I ordered the items and came within the agreed timescales, I loved the items so much I decided I wanted more - alas they had sold out.

I reached out to Sarah who kept me in the loop the entire time on the progress of the next delivery and ordered the additional items today, they should arrive next week and I can then finish off my masterpiece.

The boards are solid, well made, I applied some masking tape when cutting these, so no real splintering, for what they cost and how they look - bargain!

October 3, 2025
Unprompted review
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Reply from Panelcompany

Hi Paul and Emily,

Thank you for taking the time to share your experience! We appreciate the kind words about our panels and are thrilled to hear that the customer service you received made a lasting impression.

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Jo was awesome .... recommend ... recommend ... recommend !!!

The customer service for this company is simply outstanding. Special thanks to Jo and the team.. It's so refreshing to get people on the end of the phone who do that little bit extra .... Awesome job .... recommend ... recommend ... recommend !!!

October 2, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi Steve,

Thank you for the 5 star review! We're grateful for the kind words about our customer service.

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Very impressed by The Panel Company

Bought shower panels and have been really impressed by the service received, from the super fast delivery and lovely delivery drivers to the quality of the panels. Excellent service, would highly recommend.

September 15, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi,

Thank you for taking the time to review your experience. We appreciate the kind words about our customer service and panels!

Kind regards,
The Panel Company

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Rated 5 out of 5 stars

Excellent customer service and quality

So easy to order and all the customer service ha been excellent.
They contacted regarding delvery slots and it has accurate tracking. They were also easy to contact as I had to return some things (my error, not theirs).
The communication was swift, they organised a suitable pick up time and the driver was so nice and kind (this goes for both drop off and pick up).

September 23, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi Marian,

Thank you for taking the time to review your experience! We appreciate the kind words about our customer service.

Kind regards,
The Panel Company

Rated 3 out of 5 stars

Product review

Unfortunately it's a not very good review. Postage takes a long time up to 7 working days prices are normal so not justified about postage time.

Spoke to customer service they said they would call me back never did, very poor.

I never communicated via email I phoned , so you probably have me mixed up with another customer.

However the delivery chap was spot on very friendly and the product is very good quality, so really happy.

For that I have increased my rating.

September 24, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi Jason,

We apologise that we were unable to offer an earlier delivery date for your order and that you did not receive a phone call.

We understand that you have since spoken to our team via email who have explained, while we couldn’t accommodate the specific date requested, your order has been placed on standby in case a sooner delivery slot becomes available.

Our delivery service can take up to 7 days because we use our own fleet of vans rather than third-party couriers. This helps us ensure a reliable and consistent delivery experience, though it does mean routes are scheduled in advance.

If there's anything else we can assist you with in the meantime, please feel free to contact us directly at info@panelcompany.co.uk
.

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Great value for money acoustic panels.

I was slightly sceptical due to the price point, ours were on sale at £39, but they were very good quality and look great.

September 18, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi Mark,

Thank you for the 5 star review! We appreciate the feedback on our panels and are thrilled that you're happy with them!

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Order 5 slat panels which came quick

Ordered 5 slat panels which came quick. Product is excellent quality recommended

September 12, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi Dan,

Thank you for the 5 star review! We're grateful for the kind words about our panels and service.

Kind regards,
The Panel Company

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Rated 5 out of 5 stars

Great product and price

Great product and price.
Easy to cut and install with simple guidance for us novice DIYers!!

A slight issue with a panel was resolved promptly and effectively by Millie.

Great customer support and service!!

September 12, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi,

Thank you for taking the time to review your experience! We appreciate the kind words about our customer service and are thrilled that our tutorials helped you install your panels!

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Quality Products. Great service. Fantastic support.

This is the 2nd time I have used this company for wall panels and they have been great every time.

I had a small issue with slight damage on a panel and they went out their way to rectify that as quickly as possible. Millie from the support team was a pleasure to deal with.

I would highly recommend

September 9, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi,

Thank you for taking the time to share your experience. We appreciate the kind words about our panels and customer service!

Kind regards,
The Panel Company

Rated 5 out of 5 stars

Great experience

Great experience. Ordered samples which arrived promptly, went on to order 1st Sept and this has been delivered today bang on schedule (8th) . Kept up to date the whole time with various stages and delivery window kept on target with pleasant delivery man who put in safe place. First class

September 8, 2025
Unprompted review
Panelcompany logo

Reply from Panelcompany

Hi,

Thank you for taking the time to share your experience. We appreciate the kind words about our sample service and delivery.

Kind regards,
The Panel Company

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