Demi Harrington

United Kingdom

Reviews

Review of Panelcompany


Rated 1 out of 5 stars

I genuinely struggle to put into words…

I genuinely struggle to put into words what an unprofessional and unorganised company this is. Been let down many times by saying they would deliver, then the driver was sick but couldn’t be bothered to let us no and waiting for us to chase it up which has cost us money to having days off work and having our fitters wait at the address for multiple no shows. To then receiving three wrong orders. Unfortunately our fitters, (no fault of theirs) had already installed 7 panels so was too late when we realised our bathroom was not how it was designed. Originally ordered white marble, but white stone was put up (to anyone who does order this beware it’s cream not white) we decided it would cost so much money and time to have the bathroom taken apart and have white marble as we originally wanted so just went with white stone for convenience. (Pretty gutting to be honest)
the remaining panels that should have been delivered today have not arrived so I have yet again had to get intouch. No surprise they are not out for delivery today, and apparently will arrive tomorrow. I hold zero hope.
Working in a hospital makes it so difficult to have this many days off unpaid, and is unfair to my job in letting them down so last minute. Luckily they know I’d never be this unprofessional and have issues without cause.
I don’t often leave reviews but really do hope training in communication and honesty can be made compulsory.
Although the lads we have spoken with multiple times have been polite I can’t understand where the issue lies with such a terrible service.
Would unfortunately not recommend this company

October 13, 2025
Unprompted review

Reply from Panelcompany

Good morning Demi,

We sincerely apologise for the inconvenience caused by the delayed delivery and for the incorrect panels you received. This isn’t the level of service we strive to provide, and we’re truly sorry we did not meet the experience you deserved.

We fully recognise that your customer service experience fell short on this occasion, and we’ve tried to contact you directly to discuss this further.

If you could kindly reach out to us at your earliest convenience via lewis.barker@panelcompany.co.uk, we would greatly appreciate the opportunity to offer our full support.

Kind regards,
Ecommerce Manager