O2 Online 

One of the worst and cheating company and I have been 3 years contact and finally I left. Most likely scamming and avoiding the customer rights. My suggestion not taking contact with O2.

Absolutely disgusting bulling behaviour from agent called Leandra
Twice now and rude ,ignorant and unhelpful of the highest order ..
Entitled and not fit for purpose employee

We walked over the o2 on Saturday which was a great and enjoyable experience and with our guide Joe who was very reassuring and a pleasure to have as a guide. He kept us well informed of what we need to no which really helped us with the walk would really recommend it such a good time had.

The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.
My husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a £200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again.

ZERO POINT ABSOLUTELY APPALLING RUBBISH CUSTOMER SERVICE DUE TO TAKE LEGAL ACTION FOR OVER CHARGING!!! 😡 every year on the anniversary of national uk budget they say they’ll increase by RPI of around 3.75% according to the customer advisor who by the way hasn’t got a clue, but i tried to make her understand that when the original agreed amount of £21.99pm in January 2023 and when they pushed it up to £25.80pm a increase of £3.81 it’s not 3.75% it’s more over 15% as i explained (actually 17.3%) i tried to explain to the customer advisor but she failed to comprehend thus after 20mins of deliberating with her she decided to transfer me to the so called billing team - after a further few minutes on hold i wasn’t transferred to the billing team but apparently the call was dropped i presume it was terminated lol. In April 2024 they had the further or dastardly to increase to a further £29.34pm, which is a further increase of £3.54pm a increase of 14% - i also have contracts with talkmobile they agreed at £10pm at start of their contract and guess what at the end of the two years it remained at £10pm throughout the entire contract. same with ID mobile. I SAY PLEASE PEOPLE DO NOT CONDONE TO THIS GREEDY COMPANIES LIKE O2 AND APPLE WE NEED TO BOYCOTT THEM AND WITTLE THEM TO SMALLER EXECUTIVE BONUSES. PIXEL 8a can easily be bought for £15pm with 100gb data. Even with RPI increases it should only be £23.67pm at the end of 2 years. They basically CHEATED ME OUT OF £110. I WILL BE NEVERTHELESS BE TAKING LEGAL ACTION ITS MORE ABOUT THE PRINCIPALS RATHER THAN THE MONEY!!!!

The worst customer service I have ever experienced. The new iphone 15 sold me has never worked since receiving it in July. Replaced by O2 and it still doesn’t work. Nor does the eSIM. My Complains have not been responded to. Over 15 e-mails and not one curtesy message to say we’re dealing with your complaint. To date I still can’t use my phone!!!!

Terrible gaslighting customer service team.

Closed my account 1st june. Received an email a month later stating i was due a refund of £32.

Then i received a bill for £3. It said this was to cover from july to 3rd august. I disputed this but was ignored.

Sent then 4x complaint emails which were ignored.
Then i received another bill from 3rd aug to 3rd sep for £3.
I broke down and called them. First agent queried when my acc was closed and stated its due to me not paying off the full device plan. I hung up, called again and spoke to someone else who confirmed the account is closed but their system incorrectly triggered a bill.
He assured me that its now been removed and balance is now zero.
He was unable to confirm this in writing.

Following everytime ive contacted o2, something happens that completely contradicts what theyve previously advised. Ive therefore sent an email demanding confirmation that the situation is now resolved.

Not going to hold my breath. Avoid this company entirely.

Dealing with their customer service team is like dealing with the Temu version of the Riddler, with a sprinkle of extra gaslighting thrown in. I cannot emphasise how mindblowingly stupid they are. When raising complaints or any issues at all, be expected to play detective, spoonfeed and do all the leg work, because they will not keep accurate notes, youll get a different tale each time and generay loose the will to live.

Please if anyone is struggling with o2 please keep all contact via email for evidence, then contact the ombudsman. I already took o2 to them in january for another screw up on their part. Ombudsman sided with me (remarkably not hard to highlight how bad o2's communication was) got compensation. Generally it was nice to breifly feel like i was speaking to an adult with common sense, so yeah...go ombudsman if o2 dont fix your issue after 8 weeks

I’m placed a cancellation with 02 and gave them 28days notice

28 days later they have told me there is no cancellation registered and I will have to re instate my cancellation

This means I will end up paying them 2 months money instead of 1

All I can say very poor customer services
I will definitely avoid for future business

I had a contract with Virginia 4. 10 years not a ounce of a problem.
I got a new phone and contract with o2
I was told my contract would be £45 56 a month every time I call o2 and they say they will look in 2 it
Last month they wanted £,69
Now this month they want £59
76
If u don't want 2 be ripped.of stay well away
😡😡😡😡😡

O2 must easily be one of the companies with the worst customer support in the world. A basic request to install eSIM on the Apple Watch,...hours spent on the phone with no resolution. Oddly there was no problem, the customer service had no clue what options was in their app and how to install the app. Months of issue and being charged for no service (watch SIM). Ofcom is a joke too as they allow companies like O2 to trade.

2024 - Saturday 10th Aug phone stolen, Sunday 11th Aug bought new phone. Monday 12th August ordered a new SIM card by telephoning from work 0800 977 7337. Sunday 18th Aug called again, they said it was delivered but would order a new one. Ask if they got a signature as I work with only 4 people. They said they don't do that as use Royal Mail! Still waiting!

Avoid like the plague .was a customer for 20 years plus with virgin . . Keep trying to lock you in contract and then keep changing tariffs . Tell lies also . A rip off company .A useless customer service from abroad I’m off to EE and a uk customer service.
Good riddens 02 never use this company again . Had their chance

What a joke of a company went into the worthing shop not one person in there asked for some help about a bill they said you have to book in and there's a 45 minute wait are you joking not one person in there complete crap company and a complete con!!!

Did the 02 Switch up from home around 3 months ago. They made a mistak and said I had sent them a different phone. Advised a few months ago they had made a mistake and my bill would be credited. Been constantly fobbed off and told my bill would be credited but nothing has happened and I keep being charged for two device plans. Shocking service.

O2 are a total joke ! Cancelled my account with last year and was up to date with my balance and owed nothing! Found out that they have put a default on my credit score that’s brought my score right down, knowing full well I owe nothing ! Trying to complain is a nightmare ! As usual just another big business who don’t give a #### about customers !

I have been a customer approximate over 9 years and I have never been disgusted with the team in the 02 advisors in Derby intu. Centre I paid all my bill update . Once I upgraded they switched my iPhone off when all mr bills had been cleared .. you should has seen the advisors face when I l paid all my bills full of jealousy .. he would go into my account and add an extra bill to my account .. even the manager tried to get extra money for my account Harrasing me he wanted my bank details to take money out of my account with out my consent ..
There nothing wrong with the iPhone it’s just the white people being racist as I am a respect table British Sikh.. and have showed me disrespect.. I never been disgusted .. with the advisors forwarding complaint to the finance ombudsman.. have caused unacceptable advisor they harassed me ..

One start as nothing lower,
Sign up a simple only contract two years ago, start price £12, over the two years charge up to £16, then over £20
What inflation rate O2 use!
Cancled direct debit, but I still ot charge from my bank, I have to delete from my side!
Change the number to pay as you go as I want keep the number, took another hour on phone, with long long waiting on service, finally got help, the staff on phone was not friendly and even don't have a greeting to say goodbye after service!
Avoiding O2, over charge, poor net
work, not professional

spoken to customer service to buy a sim card contract, she said the contract is £9 monthly and after I received emails from O2 to charge £12, I couldn't believe what people employein, even when I spoke to customer service today to make a complaint, they closed me down.

Initially was sat here trying to think of a word that best describes 02 and horrific is the only word that suits.
Joined this company in 2012. Never really had any major problems with them until this year.
I contacted them regarding my bill ( pretty much doubling). I was eventually ( after many attempts) put through to a manager who said that he would look into this for me and promised to get back within 48 hours. He didn’t get back.
I then emailed into their complaints department. Waited over 2 weeks. Heard nothing back.
Was told they would cut off my phone if I didn’t pay my bill.
I rang them and said that no one had contacted me from either departments and not to just cut off my phone as I have a severely disabled child living with me who is in constant need of medical attention.
The very next day they cut off the use of my sim. Only found this out when trying to call for a doctor that morning.
02 you need shutting down. I literally am counting down the months until my contract ends.
Shame on you for your disgusting service.