Angie King

I ordered a jewel shaggy rug in deep red. Your advisement pictures are completely different from what was sent.
Absolutely nothing like it.
No customer number to call as your number is currently not working.
Just felt like a poor service from start to finish which isn’t what I expected from such a well respected company.

Initially was sat here trying to think of a word that best describes 02 and horrific is the only word that suits.
Joined this company in 2012. Never really had any major problems with them until this year.
I contacted them regarding my bill ( pretty much doubling). I was eventually ( after many attempts) put through to a manager who said that he would look into this for me and promised to get back within 48 hours. He didn’t get back.
I then emailed into their complaints department. Waited over 2 weeks. Heard nothing back.
Was told they would cut off my phone if I didn’t pay my bill.
I rang them and said that no one had contacted me from either departments and not to just cut off my phone as I have a severely disabled child living with me who is in constant need of medical attention.
The very next day they cut off the use of my sim. Only found this out when trying to call for a doctor that morning.
02 you need shutting down. I literally am counting down the months until my contract ends.
Shame on you for your disgusting service.

I spoke to a gentleman called Micheal today who explained everything informatively well and went above and beyond to help me understand about how credit score checking works.
Thankyou Micheal for all your help.

Really good. Delivered next day. Great product.