My Nokia xr20 is a year old and the GPS doesn't work. It has been sent back to nokia twice for repair, and came back faulty both times. I'm now trying to send it back for a third time to get fix... See more
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Bought Nokia 5310 music express 2020/UK. Build quality is very good. Quite user friendly operation. In the main works well. There are 2 imperfections. On music app/MP3 player the music express phon... See more
The worst experience ever customer service don't exist! Avoid buying from Nokia website you will regret! All contact numbers online fake! Person on life chats total joke, Still waiting for the... See more
Really bad customer service. What's the point in having a 2 year warranty if the phone a 7.1 developes a fault within 8 months. Charging port wouldn't allow phone to charge anymore so took it back to... See more
Nokla 👎👎👎
There are no such thing as Nokia…
There are no such thing as Nokia Customer Support. They unable to do two simplest Customer Support things: cancel order, and create return for an order. How do I return the phone if Customer Support unable to do it??
nokia
I ordered a nokia 800 tough from HMD on the 18/06/21 it arrived on the 21/06/21 .The phone would restart just when it felt like it and died on the 28/06/21 unable to turn it on .I sent it back on the 29/06/21 with there courier to hungary 1400 miles from essex i told them i want a refund which they agreed to on the 2/07/21. 26 email later i still waiting. There cutomer care team are shocking sorry for you disappointment and inconvenience and you must be patient thats all i get. I think HMD global hide behind the good name of nokia .
I simply wished to buy a replacement screen…
I simply wished to buy a replacement screen for my brand new X20 purchased directly from Nokia site. However after 3 weeks and endless mails with Nokia "support" their systems are still not working and IT IS NOT POSSIBLE TO ORDER REPS OR SPAREPARTS FOR THE NOKIA X20 "TOP PHONE". I now have to trash a 3000 DKK phone and buy a new one - and after 20 years with Nokia phones it will for sure NOT be a Nokia..
Dreadful experience with these…
Dreadful experience with these charlatans. I ordered a mobile from them with next day delivery, unfortunately the courier lost the package but the assistance from Nokia (HMD) has been woeful. All I get is promises to respond but no actual response and each time I contact them I am told to "be patient" which just causes more irritation. I've now written cancelling my order which I'm entitled to do as the delivery is well overdue and their response"it will be delivered, just be patient". I've given up waiting for a response and have commenced action to retrieve my payment.
GBP14781.
Returned phone; £299 not refunded.
On 24/03/21 I returned an entirely unused Nokia 8.3 5G (because it was really heavy!) via Collect Plus. I still have not received a refund over 7 weeks later. The live chat told me I had to wait until it turned up in their warehouse, despite fact that CollectPlus tracking showed the package had arrived with Skynet. The second time I contacted them they referred the matter to Nokia Mobile Care who emailed they would contact me when there was an update. Still waiting.
Withholding refund and poor customer service
I purchased a Nokia 8.5 5G and had to return it due to poor battery performance. I returned the phone with earbuds that I received in a package deal. Nokia then told me I did not return the earbuds and deducted over £60 from my refund.
I disputed this in Feb 2021 and in May 2021 I am still waiting for them to ‘investigate.’ Customer service have told me I have to wait, despite contacting them several times over the past three months. I have asked to speak to a manager and this has been declined. I stated that I would like to make an official complaint and was also told they cannot facilitate this!
I have now had to use an external complaint system to try and resolve this issue.
I have tried to contact customer services again and they still tell me they are unable to update me but my case is still being investigated.
I also have evidence of my return receipt and have saved a conversation had with a member of staff saying I am unable to speak to a manager or start a complaint. The staff member also said I did not register the earbuds return despite my return receipt specifically stating the return!
I have given Nokia plentiful time to resolve this issue and said that I would be forced to write a negative review and seek external support and unfortunately I am now in such a situation.
Very frustrating!
My earphone jack broke off in my new…
My earphone jack broke off in my new Nokia phone. I contacted customer care, they responded promptly without no hassle my phone was collected and returned within a week. I have bought Nokia phones for over 30 years and always rated the experience all my phone's have given me over the years, but I've never had to deal with customer care, yet again I wasn't let down. They made a stressful time bearable. Thank you.
Poor customer service - be very careful when ordering direct because you can't return a defective item after 30 days.
Don't make the mistake of buying a phone directly from Nokia - you only have 30 days to return it if it is defective before you are locked into their "return for repair" process and find yourself with no phone! Generally advisable to buy from Amazon instead who will give you a no-quibble return on anything which doesn't work. Unfortunately I was suckered in by the offer of free accessories.
Bought a new 8.3 5G model which became defective about 3 weeks after purchase - complete battery discharge whilst phone in pocket, battery running down overnight, apps disappearing, etc. Initial troubleshooting did not work and I am now 32 days after receiving the phone.
Contacted Nokia Support who whilst initially helpful will not budge on their extremely stingy 30 day "remorse period", so I have to return the phone and wait potentially weeks for them to decide whether or not I can get a refund or be forced to settle for a phone I don't trust to provide even basic functionality like an alarm clock in the morning!
I just want to buy another phone so I am in the process of opening a Section 75 claim with my credit card company.
Happy customer of a feature phone!
This is a review of the ordering process on the official Nokia phone store, and the functionality and features of the phone I ordered.
OS - Operating System
I wanted to start using my massive smartphone full of distractions as a tablet (infrequently) at home and otherwise carry a fairly basic phone around with me, so I bought one of Nokia's feature phones. I bought it on a weekday evening (after 6pm) and received a dispatch email the next day. The day after that the phone arrived, so they did deliver on the next-day delivery statement. As soon as I bought the phone I used the 'support' feature on the website to ask if my phone was actually in stock and what courier would be used. The courier question was glazed over a bit before I actually got an answer.
The phone itself was boxed nicely and in full working order. I really like it. It has an alphanumeric keypad which I am used to using from the early 00s! I needed a phone that had the ability to text, call, set calendar reminders and had GPS for navigating myself around town centres on foot. Whatsapp was a preference but not a deal breaker. The phone I got (2720) runs on KaiOS and isn't basic but also isn't a smartphone. It's ideal. It has the ability to text and call (you'd hope so) and it has a 'lite' version of Maps. It is not suitable as a satnav substitute because you put your addresses in and need to select 'next direction' to move to the next instruction. With this in mind I think it's suitable for use by a passenger when using it for driving directions. It is ok for navigating yourself through a city centre on foot. Otherwise I use an actual satnav when driving or research directions and print them. I also have a map in the car. Whatsapp on this phone does not have the ability to make calls or video call (yet?) It can send and receive photos and video (there might be a size limit on video but I am not certain, please look into this). From what I can gather these reduced features of Whatsapp on this phone are not well advertised at the moment and disappoint a lot of people.
The phone comes with a couple of bloatware apps that cannot be uninstalled; such as random games. These are not too intrusive and can be moved to the bottom of the menu. It does support Facebook and Twitter but I do not use them. The browser is very useful for searching quick facts - like phone numbers or which films a celebrity is in if you simply need to know the information there and then. The small screen and alphanumeric keypad make it quite difficult to use the browser for distractedly surfing the web for ages when you could be looking at the (hopefully) lovely environment around you. 2MP camera installed and has an email app. Predictive text is mildly annoying in the sense that a capital 'i' is not automatically presented. You have to come out of predictive text to capitalise your i. Typing is slightly slower with these phones which Iike because I'm less likely to race through a message without really thinking about the content or my tone.
Make sure you have the most recent updates to ensure your phone works properly (this goes for most tech).
I see a lot of people buying these to use in addition to their smartphones... :/ or buying them expecting them to be a retro-style version of a smartphone - they're quite disappointed and review them accordingly.
Appreciate these sorts of phones for what they are - a bit more than basic connectivity with amazing battery life (mine lasts around three days with a bit of Whatsapp use and a few phone calls).
In addition to this, my husband bought another type of Nokia feature phone and had issues installing Whatsapp so I used the support feature on the website and they were very helpful.
Worst ever customer service
Their phone repair service is just not welling to help whatever
App store is very primitive
App store is very primitive, if you're looking to have modern useful apps not sponsored by Microsoft, youd be better off with a graphing calculator....
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY, I bought a phone from them 3.5 weeks ago and it still hasn't arrived. They refuse to refund me as the phone is out to be delivered - even though I wrote to cancel the order three times because of non delivery - and to get my money back I know have to wait for delivery (no accurate timeframe for this) then refuse the phone, then wait for their couriers to return it and then 5-15 days for them to process it. Daylight robbery. Emails to them ignored, information lost. Tellingly there is NO way of contacting complaints department and NO phone numbers. i have asked for them on online chat but requests are ignored.
Cowboy service, truly terrible. AVOID AVOID
I've known more efficient "one man bands"
I wish I read these comments before placing an order. I've always thought of NOKIA as a brand you can trust. Don't trust a word that is published on their website. I've never come across a worse company than these to deal with. As with other customers the phone never arrived on time and was showing as being processed. I need a phone so tried to cancel. They claim you have one hour in which to cancel. I pointed that under Consumer Regulations I have 28 days in which to cancel. They don't respond to any points you raise. I'm now billing them for each e-mail I respond to. Today there's a knock on the door, coincidentally I'm expecting a new works mobile so took the package off the courier. Unfortunately it was the Nokia when I opened the package. It was despatched yesterday. 3 hours later I received an email to let me know it was on its way! I immediately emailed them to let them know it wasn't on it way and remind them I'd cancelled the order a week earlier. I get another response to tell it me it had been "escalated to their department" and would get back to me shortly. Thing is I know they don't get back to you full stop. I've contacted my bank to try and get this resolved who I must say are as much use as a chocolate fire guard. MY ADVICE IS AVOID AT ALL COSTS. I've even tried emailing their CEO who doesn't respond either.
Nokia 3.4 utter garbage camera doesn't work
Do not buy the nokia 3.4 mobile, its utter garbage the camera doesn't work and keeps crashing there is no fix for this phone.
Nokia put up a pathetic fix that you need to reset the phone after doing this it still doesn't work beware.
I have 2 from tesco mobile on contract bought as Christmas presents tesco mobile are refusing to cancel the contract foc.
I'm taking legal action against tesco mobile as the phones are not fit for purpose
Do not buy..
Customer service ?
Is not a customer service departament it's a joke.
WORST COSTUMER SERVICE EVER
WORST COSTUMER SERVICE EVER!
I would strongly advice you stay away from this company! Worst ever costumer service ever. My phone took ages to arrive even though they promised delivery in 24h took 7days to arrive. Costumer service is a joke unprofessional and terribly unkind. Advertisements are fake.
DO NOT BUY FROM NOKIA. THEY ARE FRAUDS!
Is it possible to give less than 1 star? Because Nokia deserves that.
I loved Nokia. But after last 1 week, I want to file a lawsuit for mental harassment against them. I bought a brand new Nokia 5.4 on Christmas eve as my current (Chi***e make) phone crashed after nearly 2 and half years. I decided to go back to Nokia because, I am a fan boy for Nokia. I realised ordering a phone for next day delivery on Christmas eve was probably not a wise decision. No wise men to guide me here. But after Christmas I reached out on the Nokia Mobile Care chat to ask about my order status which was stuck at Processing. I was told it's the weekend and courier don't accept pick up on the weekend. Ok. Then came bank holiday Monday, still not working. Ok, acceptable. But, Tuesday 29th December was a working day and yet, my order status was stuck at processing. and today, 30th December it is still stuck at processing. The Nokia Mobile care is giving me vague, generic, deflecting answers like it will be delivered tomorrow. and when I ask for a date of delivery, they can't put a date on it. It has been 'escalated' to the 'concerning department' but I am yet to see my phone. Also, you can't cancel an order one hour after you have ordered it. Not even customer support team can do it. The standard response to cancellation request is, reject the delivery and we will initiate a refund process. So, Right now I am stuck with no phone, no way to cancel it, no sight of delivery, and no proper response except vague answers. Oh, and you cant even modify the order to a different model, even though it hasn't even left the processing unit. I wonder if they at least received the phone from the factory. I am on the verge of lodging a complaint against them for mental harassment and fraud.
Do Not buy from Nokia website. and from the looks of it, do not but Nokia phones itself. Its not the same company we grew up on.
Possible the worst customer service in…
Possible the worst customer service in the 21st century
There are no phone numbers
Every email takes a minimum of a week to respond back with occasional holding emails sent in the interim.
Sad because I loved my Nokia phones but clearly their day has come and gone
I contacted customer to return a phone the Nokia 2720 because although it is advertised that What’s App is included it’s a watered down version and you cannot makes calls from a Nokia using What’s App - it’s almost against advertising or trading standards rules.
i.e if you purchased an oven? You would expect it to behave like other ovens but a Nokia oven is one that does not get hot enough to cook - it just gets warm only and you won’t know that feature default until you plug it in and turn the oven on !
But the issue is - you then cannot return a Nokia product because there is no return address and no return envelop but a string of emails from so called customer care talking about everything except accepting responsibility giving you a return address or refunding your money back !!
Great customer support
The USB port on my Nokia stopped working. Nokia fixed it for me out of warranty as a good will gesture. Fantastic customer service, very happy it got sorted and I can continue using my Nokia. 😄
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