Nerdused Reviews 1,309

I had major issues with the activation of office. Firstly Justin then Michael spent nearly 10 hours on the chat experience. I think we were both somewhat baffled but these guys did never give up and i... See more

My windows key stopped working suddenly. Customer service was very friendly and fast at responding. Jay sent me a brand new windows key after verifying everything. Top notch customer service. Highly r... See more

I'm not a novice but had trouble installing Office Standard 2024. Jay was super helpful and patient. I needed to uninstall an incorrect Pro version and reinstall Standard. His detailed directions... See more

My experience with nerdused.com was very positive. I had question regarding when the license keys for an order I placed would be delivered. Within 2 minutes of posting my query in the chat window, I g... See more

Thanks For Sticking With Me. Had an issue with my mother's laptop. Asked a question this morning and needed to use her computer to complete the install. Only she was 50 miles from my location. I... See more

Cheapest prices I could find online, delivery was very fast. I had issue activating my code but Jay and the nerd used team helped resolve it within minutes. Very happy with the service provided, would... See more

Well, ms office kept popping activate message. As I was just putting code bought during purchase it was not activating. So I chatted with Mr Jay and was guided with stepwise process which sorted out t... See more

Jay gave me a new license key after getting a product activation notice from Microsoft Office after 30 days. I think I might have installed the instance incorrectly the first time since there's a... See more

Nerdused has been fast to respond to issues. I wish there were easier interfaces with product companies. Jay was helpful and courteous today even though the product ended up not working. He gave me a... See more

After a small problem with my activation code 'Microsoft didn't recognise the code' , I contacted Nerdused customer help where I spoke to Michael who spoke me through the setting up and activation p... See more

I had gotten a lifetime license for 5 installations of Windows 365 Pro Plus, but hadn't used it. Now, I have to switch computers, and the codes didn't work. Jay, the helpful chat assistant, kindly pro... See more

Second days working on my MS Office installation for Mac and now everything is perfect. Michael after make a review of my case quickly identifies the problem...and in just few minutes problem solved... See more

Nerdused was great with pricing and delivering the Office software I was looking for. Jay, from Support was very good at following up and working through the activation process. Would buy again from... See more

Very professional and reliable. Serious team. I had an issue registering my old account, and they helped me via chat in a very professional and attentive manner. We tried a few different things, and t... See more

great aftersales support when i had difficulties with installing the software. useful hints, responding within a very short time, friendly and patient with me - great job, Michael and Jay!

I sent an email with my issue that the Microsoft package I purchased had stopped working, giving details of the issue. Within 10 minutes Jay emailed me back with a new product key and very clear instr... See more

Jay provided immediate help which solved my problem. I wish all tech support people could be as responsive and helpful as Nerdused. Thanks for your great support! -k-

To be honest I had reservations about the product, but as it wasn't much I went ahead with it. The Download link was provided, The Serial key was sent by email I had difficulties in trying to re... See more

I forgot my login details for the Office365 package I purchased a while back and I reached out for support. Jay was very helpful and professional with the support. Although he couldn’t reset the passw... See more

Customer service is EXCELLENT. I highly recommend NerdUsed for MS products. They are A REAL MS RETAILER. I did my research and the products I purchased would have cost me so much more than what I paid... See more

It's their availability and friendly style that is what I like most: it makes you feeling as if you are seeking help from one of your old nerd schoolmates... Jay solved my problem even though it was... See more

Very low price for Office 2024 Professional Plus 3 user. Quick delivery by email. I have used the support 4 times and I get a virtually instant response. I really recommend this company.

Jay answered my request for assistance quickly and sent me the appropriate links to make it work.

Jay was very patient and understanding of my situation and assisted me in obtaining and using my product correctly. Super easy process.

Quick easy process. Had a little issue in the beginning with my activation key, but was quickly resolved by Jay. Great customer service!

Got what I ordered for within 30 minutes because of some shortage of the package I ordered for , but the support team was so helpful, I got the package within few minutes after reaching out to the su... See more

I'm trying really hard to trust, since this has been going on since April 2025 work still no code. This is also the case for my McAfee i ordered.. I gave your 5 stars now please send me my codes. Th... See more

Grear deal on software and super support. I forgot I had changed my password and they helped me retrieve it. So impressed.

Purchased W11 Pro Key but did not receive key initially (yes checked spam/junk folder). Waited a day and initiated chat with Jay who within minutes responded back. Looked into the issue and sent my... See more

I had trouble with activation of the product initially. Thanks to Jay, who gave me clear instructions, I was able to activate the product, Microsoft Office 2021. I also appreciate the quick responses... See more

Had a bit of an issue with getting the program to accept the activation key i was sent so acked for help via the online chat - a human no less ! was swiftly sorted by Jay - probably due to my pc sk... See more

Was having trouble using my microsoft office license. Justine was very patient and walked me through the steps to get me back up and running. I have several invoices due later today and she really sav... See more

The process went great. Had a little problem on installation, but Jay helped me through chat and everything's up and running great.

Customer service chat was wonderful and responsive when my product did not activiate as expected following the installation guide. Jay was very patient and thorough in walking me thru the steps, look... See more

I had a little issue with my MS office activation and reached out by email to Nerdused on a Sunday morning. Jay responded right away and provided the necessary information I needed to resolve my iss... See more

I was having difficulty activating my microsoft 365 products on my new macbook. Jay responded quickly with steps on how to get this fixed even on a Sunday when I didn't expect a fast response.

Great pricing for the MS Office. Bought a multi license, however we replaced three of our PCS and we could no longer use the activation keys. Justine from Customer Service was right on the ball and... See more

Michael san supported me to resolve the issue of installing MS Project with very kind and quick advice. It helped very much to perform rather urgent tasks relevant with that tool. Thank you very muc... See more

Had an issue with a product and was helped very quickly to resolve at 2am in the morning by Michael A+

Jay, was very helpful and knowledgeable in solving the activation problem. It required lots of patience on his part since this was uncharted territory for me, and it involved many steps and lots of m... See more

When I first purchase MS project there were issues with getting it loaded and required removing MS Office. The Nerdused folks gave me deal on a new version and office and their chat helped me get thr... See more

A young man called Jay who went above and beyond for a vulnerable customer but got let down by Microsoft processes right at the end. His company is very lucky to have him as an employee. John Clark... See more