Verified
Liza on the CHAT line I connected with twice for getting my program and scanner updated. Both visits she was very helpful. She accessed my computer remotely and was able to delete and install pro... See more
Company replied
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Verified
I was having trouble remembering how to do a specific report. I reached out on CHAT and Liza came on to help! After trying, unsuccessfully, to generate a duplicate report from last year, She finally a... See more
Company replied
Verified
I was given exactly the level of attention a customer should receive. I was contemplating converting back from NeatVault to Neat Year (after taking off a year from Neat web experience) and wasn't s... See more
Company replied
Verified
Liza C. Was wonderful. She worked perfectly helping an individual who’s technology skills are the best to say the least. If all the specialists are close to who she is. The service will definit... See more
Company replied
Company details
- Cloud Storage Service
- Accounting Software Company
- Business to Business Service
- Cloud Computing Service
- Software Company
- Tax Preparation
Written by the company
Neat is a comprehensive expense management and cloud storage solution designed to streamline financial processes for businesses and personal users! It offers a range of features including expense tracking, receipt scanning, invoicing, and accounting integration. Neat allows users to easily track their expenses by capturing receipts through various channels such as mobile apps, email, or by uploading scanned images. This eliminates the hassle of manual data entry and ensures accurate record-keeping. With Neat, users can organize and categorize their receipts digitally. This makes it easy to retrieve specific receipts when needed, saving time and reducing the risk of losing important documentation. By centralizing financial data within the Neat platform, users gain access to real-time insights into their finances. This helps them make informed decisions and identify areas for cost savings or revenue growth.
Contact info
1515 Market Street Suite 1200, 10102, Philadelphia, United States
- (866) 632-8732
- sales@neat.com
- neat.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
worst experience ever
worst experience ever. i bought their software, entered my data, and then they locked me out of my data for a ransom! stay away!!!!!!!!!!!!!
4/4/25 update: after contacting support as they requested...no response!!! stay away!!!!
March 19, 2025
Unprompted review
Reply from The Neat Company
Hello Robert,
We are sorry you are having trouble, but more information is needed. When you say you bought our software, we need more specifics. Did you purchase an old scanner with software from a 3rd party or online? Neat hasn't sold scanners with corresponding software since around 2017. We would love to get to the bottom of this for you as quickly as possible. Please copy this link and paste it in a browser to submit more details so we can contact you ASAP https://support.neat.com/customerservice/contact-support-team
4/4/2025 - Robert, we've been looking for new cases from you since Mar 21, 2025 when we first messaged you here, but have not found one. Please share the case number you were provided when you opened a case so we can locate your case and help you.
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How much does this company charge?
February 16, 2025
Unprompted review
Reply from The Neat Company
Hi Lin,
You can view our prices here: https://www.neat.com/pricing
You can also fill out this form so we can call or email you directly. See here: https://support.neat.com/customerservice/contact-support-team
Reasonable prices
Reasonable prices, decent service. No complaints here.
November 6, 2023
Unprompted review
Reply from The Neat Company
So glad you are enjoying the Neat solution!
Reply from The Neat Company
The Neat Company thanks you for leaving a 5-star review!
t interaction
t interaction. Staff was friendly without being fake. Made the process enjoyable.
December 7, 2023
Unprompted review
Reply from The Neat Company
Thanks so much for the 5-star review! We appreciate you choosing Neat!
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Verified
Lisa was absolutely great in…
Lisa was absolutely great in transferring my old files to the neat cloud and was very patient when I did not understand some items...Also I have listened to some zoom chats and are very helpful......I have actually used Neat for over 20years and am now transitioning to their new software.
February 2, 2024
Reply from The Neat Company
Thanks for leaving a 5-star review for Liza! Glad you had a smooth migration. We will continue adding new content to our webinars page and it can be found here: https://www.neat.com/webinars
Verified
Gabriel quickly and efficiently fixed…
Gabriel quickly and efficiently fixed my issue after determining that it was connected properly.
January 31, 2024
Reply from The Neat Company
So nice to hear Gabriel was quick and efficient in helping you with your Neat Scan Utility concerns. Thanks for choosing Neat!
Verified
The telephone assistance/training was…
The telephone assistance/training was great! Stephen? was very helpful and patient. I am not computer savy so he walked me through the new software and scanner perfectly!
January 30, 2024
Reply from The Neat Company
Thanks so much for writing a 5-star review for Steven! Glad we could get you scanning and filing your items away in no time!
Verified
Good support knowledge
January 29, 2024
Reply from The Neat Company
Hi! Thanks for the 5-star review! Happy to see we were able to help you get your scanner connected and get you started with Neat!
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Verified
Steven, a Great Instructor
Steven quickly noticed that I was struggling, and he suggested that he have access to my computer to help navigate in the program. He was most helpful by understanding my visual approach to learning. He mentored me by accessing my computer to make it so easy to follow him as he gave me a wonderful tour of the program. Great work, Steven! A pleasure to work with you!
January 24, 2024
Reply from The Neat Company
Thank you for the 5-star review for Steven!
Sounds like you had a great interaction during the remote session. Thanks for choosing Neat!
Verified
Thank you for saving my 2023 receipts
January 24, 2024
Reply from The Neat Company
We appreciate the 5-star review! Your receipts are safe with Neat!
Verified
Helpful online assistance!
Liza was helpful and made sure she understood my question correctly before answering. Then she confirmed that I understood the answer and had my problem completely resolved before we shut the chat down.
January 17, 2024
Reply from The Neat Company
Thanks for leaving such a great review for Liza! We appreciate you having been a Neat customer since 2014!
Verified
Liza was great.
January 15, 2024
Reply from The Neat Company
The Neat Company thanks you for leaving a 5-star review for Liza! Looks like she was able to get your items processed quickly once she was aware of the situation.
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Verified
Liza on the CHAT line I connected with is excellent and knowledgeable on NEAT software.
Liza on the CHAT line I connected with twice for getting my program and scanner updated. Both visits she was very helpful. She accessed my computer remotely and was able to delete and install programs needed.
I have been a NEAT user since 2008 and started with the hand held scanner prior getting DESK TOP scanner.
I do several expense reports and invoicing a year in my accounting/event services businesses. Average scanning 25-50 receipts per report.
So glad my issue was resolved quickly and minimum down time.
Thank you Liza!
January 12, 2024
Reply from The Neat Company
The Neat Company thanks you for leaving a 5-star review! We appreciate you being a Neat customer since 2008. So glad to know that Liza provided the help you needed!
Verified
Assistance with Neat/Raven interface
Liz was very knowledgeable in the Neat application and very pleasant to interact with during the call. I was very pleased with her assistance.
Brian Currie
January 10, 2024
Reply from The Neat Company
The Neat Company thanks you for leaving a 5-star review for Liza! We appreciate you being a Neat customer since 2016!
Verified
Effective Help for Generating My Report
The technical aid was helpful and understanding, offering suggestions on how to efficiently perform my task for which I was seeking assistance.
January 5, 2024
Reply from The Neat Company
The Neat Company thanks you for leaving a 5-star review! Great to know you were able to generate the reports you needed.
Verified
Liza 00517454
December 28, 2023
Reply from The Neat Company
Thanks for leaving a review for Liza! We appreciate you being a Neat customer!
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Verified
Great customer service
December 27, 2023
Reply from The Neat Company
Thanks for leaving a 5-star review for Dolly! Looks like she was able to solve your scanner issue. We appreciate you being a long-time Neat customer!
Verified
Liza dedicated worker.
Liza has worked tirelessly to mitigate files from my old NEAT into the CLOUD. Was always there to help when I needed her. Taught me how to move files from my computer into the cloud. Very satisfied with her for everything she did for me.
December 27, 2023
Reply from The Neat Company
The Neat Company thanks you for leaving a 5-star review! We are pleased to hear that you had a great experience with Liza! Thanks for choosing Neat!
Verified
Great Customer Service!
Liza C. was extremely helpful, knowledgeable, and professional with her assistance. Very amicable,
December 26, 2023
Reply from The Neat Company
Thank you for leaving a 5-star review for Liza!
So glad she was able to address your concerns.
Thank you for choosing Neat!
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