National Scrap Car Reviews 694

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its ease and efficiency. Consumers appreciate the straightforward process, from obtaining a valuation to the prompt collection of their vehicles. People also value the clear communication and constant updates provided throughout the entire transaction. The positive sentiment extends to various aspects of the company's operations, including payments, pricing, and user experience. Reviewers consistently describe the staff as polite, friendly, and professional, further enhancing the overall satisfaction. The combination of fair pricing, efficient service, and helpful staff contributes to a seamless and positive experience for those looking to scrap their cars.

Based on these reviews

Rated 5 out of 5 stars
Verified

Hi did mess them around for about 2 weeks while i was looking into my options with the car but when i rang them to pick the car up it was all sorted with in 48 hours and the money in the bank well imp... See more

Company replied

Rated 5 out of 5 stars
Verified

Stress free, everything was smooth from making the arrangements o the car being picked up and staff were really friendly and made everything easy.

Company replied

Rated 5 out of 5 stars

Customer service was fantastic and all queries were easily answered. The process to get my car picked up was also very simple.

Company replied

Rated 5 out of 5 stars

No problem whatever with your phone operators. Very communicative and kept me informed all through the process, I would like to highlight Adrian as the guy who dealt with my particular case. Thank... See more

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Rated 5 out of 5 stars

It was a straightforward and prompt service from the moment I keyed in my registration number to receiving the call from National Scrap Car to receiving guidance on the process, an offer for my car, w... See more

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Rated 5 out of 5 stars

I phoned National Scrap Car and got an immediate response. They set the ball rolling and really helped me with the painful and stressful time of having to get rid of my MX 5. Thank you so much for... See more

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Rated 5 out of 5 stars

Everything ran smoothly from making an inquiry to the car being towed away. The guy who collected it kept us informed regarding his arrival time. Although we're disappointed at the amount we got fo... See more

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Rated 5 out of 5 stars
Verified

Fast response to request. Clear & helpful telephone call the all communication via email & text. Great service.

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Rated 5 out of 5 stars
Verified

Having had the disappointment of finding out my car repair was going to be too expensive to warrant the repair, the scrapping of it was really easy. They liaised with the garage and I got my money pro... See more

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Rated 3 out of 5 stars
Verified

Offered a price online with reg and questions answered, on the phone said they couldn’t honour that and it would be lower, then tried to reduce the price even further once they collected the car. Need... See more

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Rated 5 out of 5 stars

Staff very friendly very helpful and explained everything very prompt with collection of vehicle kept updated on time money paid in to bank would recommend them

Company replied

Rated 5 out of 5 stars
Verified

They were efficient at the handover. Relevent Questions asked. They inspected the vehicle. Loaded on to the pick up truck. No fuss no bother. All went well. A sad day for me made easier. Thankyou.

Company replied

Rated 5 out of 5 stars
Verified

I was contacted almost as soon as I had completed the form to have my vehicle valued. After we spoke , I was given a final valuation and a breakdown of what forms to have ready and how to book tra... See more

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Rated 5 out of 5 stars
Verified

Very polite young man arranged by phone for the car to be collected. Fair price quoted for car beyond economic repair. Price later increased to a reasonable extent. Very pleasant representative, Craig... See more

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Rated 5 out of 5 stars

The person I spoke to on the phone was very nice, friendly, polite & helpful, which I appreciate very much. They were very informative & made me aware of everything I needed to know regarding what wou... See more

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Rated 5 out of 5 stars
Verified

This was such an easy transaction for me . I was advised by a garage that I should search the internet for a disposal company when my car failed to pass its MOT! I picked up on National scrap a car c... See more

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Rated 5 out of 5 stars

pleasant and reliable company was very easy to use and navigate for a collection of my vehicle. straight forward to hassle and very quick turnaround with updates each step. highly recommend

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Rated 4 out of 5 stars
Verified

Very quick turnover of collection of car making payment. I read a lot of reviews about not getting the payment quoted after car had been collected. This meant I rang and spoke to the guys in the offic... See more

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Rated 5 out of 5 stars
Verified

On my way to the garage for a VW Passat cc Service and MOT my clutch started to falter. The car was 15 years old and the cost of repair was not viable. I contacted BMS Salvage who gave me a fair price... See more

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Rated 5 out of 5 stars
Verified

National scrap car in conjunction with Copart are excellent. From the first initial contact and quote, to the collection of the vehicle, everything went smoothly. The phone number of National Scrap ca... See more

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Rated 5 out of 5 stars

Very simple to organise. Price offered for my car was double what the local garage offered to scrap it. Payment very prompt. Wouldn’t hesitate to recommend.

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Rated 3 out of 5 stars
Verified

The original date was cancelled due to Breakdown NRL original lorry! Stopped me doing things all day The next day /early morning collected by very efficiently He would have got five stars.

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Rated 5 out of 5 stars

A smooth and easy experience from start to finish. Excellent customer service with constant updates. On the day was called by the driver and given a time of arrival. Was helpful, polite and friendly... See more

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Rated 5 out of 5 stars
Verified

Scrapped my car and National scrap cars made it so easy I went on a site they contacted me made me an offer which I was happy with. They sent somebody to collect the vehicle and next day the payment w... See more

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Rated 4 out of 5 stars
Verified

The guy on the phone was very pleasant and took you through the processes. Organising pick up was quick and ran like clockwork even though delayed a day due to sickness of the driver. The company u... See more

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Rated 4 out of 5 stars
Verified

Was a bit apprehensive but was very straight forward. 4 star just because instructions didn’t exactly follow actual in that the person actually collecting the car didn’t sign the VC5. It didn’t make a... See more

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Rated 5 out of 5 stars

So quick and efficient with very clear communication! spoke with Niall on Monday car was picked up by Wed and money in bank same day. Amazing service could not recommend more

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Rated 5 out of 5 stars

It was so easy to scrap my car this way - I found National Scrap Car via a search engine as I had a troublesome car that had become a money pit with no end in sight. The process of getting a valuat... See more

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Rated 5 out of 5 stars
Verified

The company did an excellent job, keeping me updated at all stages Very pleased. The car was collected on time and the driver was extremely helpful ( roof bars needed removing and I could not ha... See more

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Rated 5 out of 5 stars
Verified

Having been let down by another company when trying to have my vehicle recovered for salvage or repair. National Scrap Car came to the rescue and sorted the problem out very quickly. Thanks very much... See more

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Rated 5 out of 5 stars
Verified

This company not only got the best scrap value for my car but also identified salvage company's who were interested and this got me much more than just scrap value.

Company replied

Rated 5 out of 5 stars
Verified

I was completely in a panic about what to do about having to scrap my car. It’s come at a difficult time in my life as my husband passed away recently. I was treated so kindly and patiently. I can’t... See more

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Rated 4 out of 5 stars
Verified

Good customer service over the phone knowledgeable. Arranged pick up a vehicle and was picked up on the day stated and on time didn’t need to be there no hassle or straightforward.

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Rated 5 out of 5 stars

Straightforward and pleasant experience. Best price found quickly and all details confirmed before agreeing to sell. Would recommend.

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Rated 5 out of 5 stars
Verified

I found it easy to communicate with the company concerned . The reply was quick , explained what to do sending me info on what to do next . Conclusion job satisfaction.

Company replied

Rated 5 out of 5 stars

From the start to payment at the end, simple, polite,pick up on time,very helpful and professional driver. All in all a very good experience. I would highly recommend BMS. And Carport. Thank you Stan... See more

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Rated 5 out of 5 stars

it all worked. Nice lad collecting on his 1st day. Ex Army so we had a chat. Someone might do something with the car but it's beyond me and it's a fair sum for an unknown quantity. paid immediately. T... See more

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Rated 5 out of 5 stars
Verified

Have no problem with company Very helpful and Curtis came on time Driver was very helpful and cared about my car he was taking away Would recommend company to other people.

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Rated 5 out of 5 stars
Verified

very good experience fair price for car all done on time picked up very good would recommend 10 out of 10

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Rated 5 out of 5 stars

Friendly and efficient staff… no hassle and easy process.. would definitely use again and recommend to others.. 5 star… thanks :)

Company replied

Rated 4 out of 5 stars
Verified

Got me a good price, and paid very promptly. There was a bit of confusion over the pick-up, but with relatively little effort on my part they sorted it.

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Rated 4 out of 5 stars
Verified

Had difficulty getting the right collection vehicle, after that all went smoothly . well done.

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Rated 5 out of 5 stars
Verified

Excellent speedy service driver very pleasant along with staff I dealt with on the phone really helpful fast payment highly recommended

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Rated 5 out of 5 stars
Verified

All sorted out quickly, car picked up when they said and money transferred quickly 👍

Company replied

Rated 5 out of 5 stars
Verified

Everything went exactly as it was intended. The rep was most polite and helpful all through the process

Company replied

Rated 4 out of 5 stars
Verified

You were very efficient but delayed pick up by a day from what you said Originally

Company replied

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Company details

  1. Price Comparison Site
  2. Auto Wrecker
  3. Car Repair and Maintenance
  4. Salvage Yard
  5. Towing Service

About National Scrap Car

Written by the company

The UK’s premier marketplace for scrap and repairable vehicles. Top, guaranteed prices, experienced buyers across the UK with free collection.

Our team are always happy to help, whether you are looking to scrap a vehicle or have a query please get in touch:

Contact Hours
Monday – Friday: 8am – 8pm
Saturday: 8am – 5pm
Sunday: 9am – 5pm

Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Super efficient

Useful information on the website. Phone call took 2 minutes to get a quote. Linked me with salvage firm who responded immediately . Whole process done within a couple of hours. I got a reasonable price - quote was honoured- and the money was in my account within 24 hours. Highly recommend.

October 16, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Process worked.

Process sorted out quickly, with no waiting for payment.

Although too many emails, and collection company would not confirm at collection time.

October 10, 2025
Rated 5 out of 5 stars
Verified

Professional operation

Very professional service from the start to the finish of the process.

October 3, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Frank! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

Excellent company

National Scrap Car helped me get a decent price and speedy service when my car finally gave up the ghost. They were knowledgeable and extremely helpful, which made getting rid of my old car a piece of cake

October 2, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Sandra! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

Was really helpful and professional …

Was really helpful and were very good at our needs. They explained everything kept to the correct times and the driver was really helpful to

October 8, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Carol! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars

Very professional and straight forward process

Very professional. I received a quote for my car immediately after I entered the details. The process was straight forward and everything was clearly explained. The pick-up went smoothly and I received payment the same day.

October 13, 2025
Unprompted review
National Scrap Car logo

Reply from National Scrap Car

Hi Angela! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

Bye bye to my Trooper

Easy to get my family car sold and collected. You are kept up to date all the way and as painful as it was seeing my car of 10 years going the experience with this company made it a little easier.csn thoroughly recommend.

October 3, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Mark! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

It all went well.

October 2, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi David! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars

Customer service was fantastic and all…

Customer service was fantastic and all queries were easily answered. The process to get my car picked up was also very simple.

October 9, 2025
Unprompted review
National Scrap Car logo

Reply from National Scrap Car

Hi Lewis! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

Engine problems

Hi did mess them around for about 2 weeks while i was looking into my options with the car but when i rang them to pick the car up it was all sorted with in 48 hours and the money in the bank well impressed with the service

October 1, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Richard! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

All sorted out quickly

All sorted out quickly, car picked up when they said and money transferred quickly 👍

September 24, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Craig! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

Great service

Fast response to request. Clear & helpful telephone call the all communication via email & text. Great service.

September 23, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Charlotte! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

Stress free

Stress free, everything was smooth from making the arrangements o the car being picked up and staff were really friendly and made everything easy.

September 29, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Steven! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 4 out of 5 stars

Engine seized away from home.

Took all the hassle out off getting prices and removing my car

October 6, 2025
Unprompted review
National Scrap Car logo

Reply from National Scrap Car

Hello! Your feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars
Verified

Quick and easy 👍

September 26, 2025
National Scrap Car logo

Reply from National Scrap Car

Hi Willie! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

Rated 5 out of 5 stars

Excellent service

Excellent service and very friendly

October 1, 2025
Unprompted review
National Scrap Car logo

Reply from National Scrap Car

Hi John! Your 5-star feedback is really appreciated. Best wishes from the whole National Scrap Car team!

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