Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the good prices, product quality and the easy-to-navigate website. Many consumers are pleased with the speed of delivery, often receiving their orders within a few days. The variety of products is also a plus for people, who find what they need on the website. Overall, the ordering process is considered simple and efficient, with consumers being kept informed about their order status. However, some reviewers report ambiguous experiences regarding delivery service and order processing. Some people mention slow delivery times, with orders taking longer than expected to arrive. A few consumers have also expressed concerns about communication, noting a lack of updates on their order status. Finally, a minority of reviewers report issues with the alignment of phone covers and discrepancies in product quality compared to expectations.

Based on these reviews

Rated 3 out of 5 stars

The only problem I had was that when I ordered there was no communication until I received the product. The product was exactly what I wanted but ye need to let us know what’s happening with our orde... See more

Company replied

Rated 3 out of 5 stars

Really long transit time from DE to IE, especially considering what I was charged for postage..

Rated 4 out of 5 stars

Phone case arrived fast and in perfect condition although the screen protector was fairly scratched up

Rated 4 out of 5 stars

The chat support was good , didn’t take too long to dispatch & arrived within delivery window.

Rated 5 out of 5 stars

Phone cover and usb adaptor Both working perfectly Cover looks great and easy to use - zip works better than I expected - fasteners close themselves Would buy it here again Delivery overnight -... See more

Rated 2 out of 5 stars

I chose this site not because it was the cheapest but because it had an Irish .ie domain. Promised delivery between 3 and 5 working days and it didn’t arrive. I emailed again and was told sorry but... See more

Rated 5 out of 5 stars

Products were great value. I couldn't get the replacement part direct from the manufacturer, but MyTrendyPhone had a compatible part for a fraction of the cost. Delighted!

Rated 5 out of 5 stars

High end phone for a competitve price. Very fast delivery. Hassle free transaction.

Rated 5 out of 5 stars

Item as advertised, price more than competitive and postage reasonable. Arrived exactly when stated. All in all, I would order from this company again. Thank you

Rated 2 out of 5 stars

3 weeks delivery time. would be quicker to get that delivered from China and cheaper especially it’s exactly the same stuff you can get on temu or aliexpress.

Rated 5 out of 5 stars

There was plenty of choice on the website and the prices were reasonable. The ordering process was simple and the goods I ordered arrived in good time , well packaged and the quality of the item was f... See more

Rated 5 out of 5 stars

My experience are very good fast delivery even it looks like it comes from Germany I got my smart watch today I hope she is good

Rated 5 out of 5 stars

Phone case was exactly as described on the website. It arrived well packaged and undamaged. Delivery was very fast and I received it within a couple of days.

Rated 5 out of 5 stars

Had exactly the product I wanted. Dispatched quickly, well packaged, delivered next working day. Perfect!

Rated 5 out of 5 stars

Great selection of products and ease of purchase. Goods delivered promptly.

Rated 5 out of 5 stars

Got my phone cover in 5days, very happy with quality of cover Easy to navigate site, very good selection and price was great! Will use them again.

Rated 2 out of 5 stars

Do NOT at all like this phone cover. I didn’t realise it’s suede type and not leather or leatherette. Haven’t been using it 24 hours yet and there are marks on it already. Will not buy from trendy aga... See more

Rated 5 out of 5 stars

I got a good product - this product was very difficult to find elsewhere - and for a great price. Also the delivery was prompt and hassle free.

Rated 2 out of 5 stars

The covers aren't properly aligned for the camera lenses on the back of the phone the holes too small or misaligned

Rated 5 out of 5 stars

Good communications, item exactly as advertised and both item cost and postage were more than reasonable. Thank you

Rated 5 out of 5 stars

Ordered two days before Christmas and received shipment before Christmas. Impressive! And the item I ordered was perfect.

Rated 5 out of 5 stars

I order the phone cover via their website. It arrived quickly , and it is of good quality. I am delighted with my purchase.

Rated 5 out of 5 stars

Product is very easy to use and delivered within the normal delivery time.

Rated 5 out of 5 stars

Great customer service excellent phone fast delivery impressed from start to finish would definitely purchase again

Rated 5 out of 5 stars

Excellent product reasonably priced and packaged very well. Super fast delivery, brilliant customer service, highly recommended ❤️

Rated 5 out of 5 stars

Dealt with these guys few times. Always a great product and a great turn around

Rated 5 out of 5 stars

Fast efficient delivery and the article was exactly as expected and requested

Rated 5 out of 5 stars

I bought a new phone and needed a phone cover to protect it. After a disappointing outcome from my phone supplier, I found the perfect cover on MyTrendyPhone!!!!! Prices are good, delivery was excelle... See more

Rated 2 out of 5 stars

Buyer beware if ordering from the Irish site. All shipping and customer service is done through Denmark and both were sub par in my experience. I ordered a Caseology Parallax phone case, a brand and... See more

Company replied

We perform checks on reviews


3.5

Average

TrustScore 3.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 1 week


Advertisement
Advertisement
Rated 1 out of 5 stars

Well mytrendyphone.ie gives impression…

Well mytrendyphone.ie gives impression it's in Ireland,but,it appears to be in Germany,and, I have not received my item yet.

September 19, 2025
Unprompted review
Mytrendyphone logo

Reply from Mytrendyphone

Dear Nial,

We are deeply sorry that you have not yet received your order. We fully understand the inconvenience this delay has caused you and we extend our most sincere apologies.

Our customer service team will contact you shortly to provide an appropriate solution for your case. Our priority is to ensure that you receive your order as quickly as possible.

We thank you for your patience and understanding and remain at your complete disposal for any further needs or clarifications.

Kind regards,

Rated 1 out of 5 stars

You deliver is pathetic

You deliver is pathetic, still haven't got the package. What's new. Stay away from this so called company.

September 2, 2025
Unprompted review
Mytrendyphone logo

Reply from Mytrendyphone

Hello,
Thank you for taking the time to share your feedback with us.

We sincerely apologize for the delay with your delivery. We understand how important it is for you to receive your order on time, and we are truly sorry for the inconvenience this has caused.

Our team will contact you shortly with additional information regarding your shipment. As a token of our apology, we will also issue a full refund for the shipping costs.

Thank you very much for your patience and understanding.

Kind regards,
MyTrendyPhone

Advertisement
Rated 1 out of 5 stars

I have not received the item.

I have not received the item.

August 11, 2025
Unprompted review
Mytrendyphone logo

Reply from Mytrendyphone

Dear John Noone,

Thank you for taking the time to share your feedback with us.

We are truly sorry for the inconvenience you have experienced and sincerely apologize for the delay in the delivery of your order.

Please be assured that we are addressing this matter with the utmost attention and have already initiated an investigation with the postal service. If you do not receive any updates by August 18, we kindly request that you contact us again so we may assist you further.

As a gesture of our apology for the inconvenience and prolonged waiting time, we will be refunding your shipping costs.

We once again extend our sincere apologies and appreciate your patience and understanding.

Kind regards,
MyTrendyPhone

Advertisement
Rated 1 out of 5 stars

I have not received my purchase and it…

I have not received my purchase and it has been a week

July 21, 2025
Unprompted review
Mytrendyphone logo

Reply from Mytrendyphone

Hello,
Thank you for your message.

We sincerely apologize for the inconvenience and any frustration this situation may have caused. Please rest assured that we take your concern seriously and are doing our best to resolve the issue as quickly as possible.

One of our team members will be contacting you via email shortly with a proposed solution. We truly appreciate your patience and understanding in the meantime.

If you have any further questions or additional information to share, please don’t hesitate to let us know.

Kind regards

Advertisement
Rated 5 out of 5 stars

Products were great value

Products were great value. I couldn't get the replacement part direct from the manufacturer, but MyTrendyPhone had a compatible part for a fraction of the cost. Delighted!

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a cover for my new phone & the…

Bought a cover for my new phone & the cover is too small for it. Waste of money and time.

June 6, 2025
Unprompted review
Mytrendyphone logo

Reply from Mytrendyphone

Hello,

We sincerely apologize for any inconvenience caused by a delivery delay.

In order to investigate the matter as quickly as possible and determine the whereabouts of your package and the reason for the delay, we kindly ask you to provide us with your order number.

As soon as we receive this information, we will immediately initiate an investigation with the responsible shipping provider to verify the current status of your shipment.

Thank you for your understanding and patience.
We are always happy to assist you.

Rated 2 out of 5 stars

Buyer beware if ordering from the Irish site

Buyer beware if ordering from the Irish site. All shipping and customer service is done through Denmark and both were sub par in my experience. I ordered a Caseology Parallax phone case, a brand and line I have used for years and love. As the company were bought by Spigel I had to order on My TrendyPhone.ie. The cost was higher than previous ones bought on Amazon. The website said 2-3 working days, it took more than 14 working days. I had to contact customer service who told me it was coming from Denmark so the 2-3 days clearly stated on the .ie website were not applicable. I also had to wait a day to get a response. The case finally arrived and it was not the same quality. It was not good at all, it was much slimmer than previous ones and the edges which had always been smooth were so sharp it was uncomfortable to use. Back I went onto the website to do a return. Filled out all the return information (which also asks for your bank details FYI to return cost of shipping it says) and no matter how many times I tried it would not work. I had to try contact through the chat, then contact through the customer service. Again waiting nearly two days this time for a response. I was sent a RMA to attach to the envelope, this was not in English. It also said freepost. Went to post office and it was not freepost. At this stage due to the ongoing problems with this site, the post was sent registered because I just did not trust them. I sent a message last week to enquire about my refund because I can see the phone case was received. They are now claiming that I cannot get a refund because it did not arrive within 14days. If you are on their website and check returns from the basket page it will tell you that you have 30 days to make a claim. I really thought this would be a simple purchase due to the fact I am familiar with the product and have loved it for years without any problems. I would not recommend this site.
Update: Refund was finally given

June 16, 2025
Unprompted review
Mytrendyphone logo

Reply from Mytrendyphone

Hello,

We sincerely apologize for the inconvenience you have experienced. We truly understand how frustrating this situation must be for you.

In order to investigate the matter further and find the quickest possible solution, we kindly ask you to provide us with more details—especially your order number. This will help us look into the issue thoroughly and assist you more efficiently.

As soon as we receive the requested information, we will do our best to resolve the situation as quickly as possible.

Thank you for your patience and understanding.
We remain at your disposal for any further assistance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look