myGemma Reviews 2,943

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service. Consumers appreciate the reasonable prices and the high quality of the products offered. Many reviewers highlight the excellent customer service, noting the helpfulness and professionalism of the staff. People who sold luxury items through this company were very satisfied with the smooth and professional process, as well as the prompt communication and immediate payment. Buyers are also happy, mentioning accurate descriptions, authentic items, and the option to try before buying. The payment methods are ambiguous, with a low consensus among reviewers.

Based on these reviews

Rated 5 out of 5 stars
Verified

I appreciate that I can purchase an item with confidence- trusting that it is authentic. I love my Tiffany ring! Being able to try it on virtually along with the try before you buy option helped me kn... See more

Rated 5 out of 5 stars
Verified

Such a great experience using myGemma. I found exactly what I was looking for. It came packaged perfectly and polished like new. I also loved the certified original card confirming it was a real Tiffa... See more

Rated 5 out of 5 stars
Verified

Very accurate description and authentic item! Bought my mom a Van Cleef necklace. I have many items from VCA so I can tell when something is authentic or not. Thank you MyGemma team!

Rated 5 out of 5 stars
Verified

I am longtime customer of MyGemma and have only had positive experiences! Emre is always the one to help me with my sales. I get paid in lightning speed and he is very easy and professional to work... See more

Rated 4 out of 5 stars
Verified

The bag is wonderful and my favorite for fall and winter. The shipping took a little longer than anticipated. But overall very easy and efficient. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Customer service was phenomenal. Quick to reply, professional and made the process so easy. Only complaint would be I wish I got more for my bag but you all were the highest bid I received from a few... See more

Rated 5 out of 5 stars
Verified

Excellent experience with MyGemma! The process was straightforward, fast and I received payment exactly 8 days from the day I shipped my items to them. Fair prices on my Chanel items as well. Thank yo... See more

Company replied

Rated 5 out of 5 stars

All I can say is that I received the absolute BEST customer service from Mark! This company is wonderful, and their communication is like none other!!! Everything was explained to me in detail, and... See more

Rated 5 out of 5 stars
Verified

MyGemma is fantastic! They ship orders incredibly quickly, and if there’s ever an issue with an item, their customer service team handles it promptly and professionally. Jenny is my go-to person, and... See more

Rated 5 out of 5 stars

They were prompt with response times. They were upfront about pricing for my Speedy 35. They were respectful and knowledgeable. I was given clear instructions about the process and kept informed along... See more

Rated 5 out of 5 stars
Verified

They were prompt with response times. They were upfront about pricing for my Speedy 35. They were respectful and knowledgeable. I was given clear instructions about the process and kept informed along... See more

Rated 5 out of 5 stars

Unfortunately my dog had unforeseen vet bills and I had to part with one my Chanel bags. I started my inquiry on a weekend and got a response that Monday. Shipping was the only thing that took time bu... See more

Rated 3 out of 5 stars
Verified

Says the condition is excellent—no noticeable wear—but upon inspection, the malachite stone (green) is faded/scratched, that made it look darker, matte texture, instead of polished/shiny. Some scrat... See more

Company replied

Rated 5 out of 5 stars
Verified

Have been doing business with Mark at myGemma for many years. Process to sell works perfectly every time. Never had a problem. Appreciate how easy and professional myGemma is to work with.

Rated 5 out of 5 stars
Verified

Customer service was exceptional! Emre was outstanding to work with. Whole process from initial quote to payout was painless and quick. Will definitely only deal with MyGemma going forward!!!

Rated 5 out of 5 stars
Verified

My first time buying my Gemma & I’m very glad I purchased my first luxury bag from them. Shipping was fast and the bag exceeded the expectations in terms of the condition. I’ll be returning for more

Rated 5 out of 5 stars
Verified

MyGemma has been great to buy and sell luxury items with. I recently purchased a Tiffany piece that came in quickly and was absolutely beautiful! I have sold several luxury goods with them and Emre... See more

Rated 5 out of 5 stars

I am very happy I found myGemma. I've sold a few luxury items to them and couldn't be more pleased. I have always received fast responses, and immediate payment. Emre Kocahasan is my point of contact... See more

Rated 5 out of 5 stars

I sold LV travel bag and had a smooth transition from quote to wire. My experience was absolutely amazing and great.! I highly recommend selling with myGemma, Mark helped me through out the selling pr... See more

Rated 5 out of 5 stars
Verified

The purchasing experience with Gemma was stellar. I will definitely refer friends to your site. My initial purchase was returned because I bought a Louis Vuitton bag that was larger than anticipated.... See more

Rated 5 out of 5 stars
Verified

As a first time customer, I was very impressed with myGemma. From the quote through payment, everything went smoothly and as expected. I received my payment quickly. I would definitely use myGemma ag... See more

Rated 5 out of 5 stars
Verified

Absolutely the best. The entire selling process went smoothly and professionally. The communication went great and the transaction flawless. Instructions were very clear and easy to understand. Ha... See more

Rated 5 out of 5 stars
Verified

I am so happy with my purchase! I had been doing a lot of research and finally found this now discontinued LV bag and they gave a great price and described it perfectly. I had no doubt it was authent... See more

Rated 5 out of 5 stars
Verified

Description matched the bag. Bag was in VERY GOOD condition. Fast shipping/delivery, well packaged. A slight odd odor, but dissipated quickly. VERY satisfied and will shop with MyGemma again. And, goo... See more

Rated 5 out of 5 stars
Verified

Incredible experience, fast shipping and they quickly helped me resolve an issue shortly after I had placed my order. 10/10 customer service! Thanks for helping me obtain a long-time wishlist piece!

Rated 5 out of 5 stars

WOW! I had the best experience ever with a company who buys and sells high end items. Mark Salinaro is an absolutely amazing asset to this company! I wanted a VCA necklace and I wanted to trade in a... See more

Rated 4 out of 5 stars
Verified

Love everything about this ... For jewelry purchase price over 2000 I would expect better quality jewelry box ... What company provided a little flimsy ... Except that everything is terrific... Good p... See more

Rated 5 out of 5 stars

When attempting to sell High End Handbags I was nervous. I researched many sites and read reviews, a lot of reviews. Some scary reviews. However this was my first experience and I have to say it was s... See more

Rated 5 out of 5 stars

This was such a smooth transaction, never had any problems it was just all so easy. Would definitely recommend and work with again.

Rated 5 out of 5 stars
Verified

I loved that I could trial a bag before buying. The process was so easy and the bag arrived in excellent condition as described. Definitely recommend and will be a return customer!

Rated 5 out of 5 stars
Verified

I sold my LV bag and got a reasonable offer. The process is very fast. Highly recommended.

Rated 5 out of 5 stars
Verified

Exceptional service from beginning to end! Mark and his team work fast and payout was immediately sent after assessment. Highly recommend MyGemma for easy and fast buyout offers.

Rated 5 out of 5 stars
Verified

Very easy process to sell. Prompt payment. Very professional. Would use them again to buy or sell!

Rated 5 out of 5 stars
Verified

This was in Wonderful condition. Thank you. The shipping was kinda slow.

Rated 5 out of 5 stars
Verified

Customer service was excellent and fast communication. I was skeptical about selling online in general, and was pleasantly surprised with the clarity of the process and ease of transaction.

Rated 5 out of 5 stars
Verified

Mark S. Worked with me on quotes and shipping. He made it very easy to sell my LV products on MyGemma.

Rated 5 out of 5 stars
Verified

The selling process was easy and upfront. I really appreciate that they sent a prepaid shipping label that included insurance so I was comfortable shipping my items to them with the understanding that... See more

Rated 5 out of 5 stars
Verified

I’m extremely pleased and impressed with my Gemma. Their service was super quick and efficient. Their sales associates were very courteous and pleasant. Also, they offered me a great price for the tr... See more

Rated 5 out of 5 stars

This was my first time parting with any of my luxury items, and the process with MyGemma was far smoother than I expected. After submitting photos of my pieces, I received a clear and fair quote... See more

Rated 5 out of 5 stars

Really happy with myGemma! The process was quick, secure, and the team was very professional

Rated 5 out of 5 stars

I’m extremely pleased and impressed with my Gemma. Their service was super quick and efficient. Their sales associates were very courteous and pleasant. Also, they offered me a great price for the tr... See more

Rated 4 out of 5 stars

I am obsessed with MyGemma! not only do they ship orders supper fast, but their customer service is outstanding. Shoutout to Jenny, who always goes above and beyond--she's the best.

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Company details

  1. #13 of 128 best companies in Jewelry Store
  2. #4 of 10 best companies in Diamond Dealer
  3. #2 of 24 best companies in Handbags Shop
  4. #3 of 70 best companies in Shoe Store
  5. #10 of 45 best companies in Watch Store

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, watches and handbags from your favorite brands: Rolex, Louis Vuitton, Tiffany, David Yurman, Gucci and much more.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned.

Expert Authentication: Our team of in-house experts authenticate each and every piece.

Affordable Luxury: Up to 80% off retail and affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard to find items.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts.

While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of jewelry and watch experts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

The service provided by Mark and his…

The service provided by Mark and his team was exceptional from beginning to end. They worked quickly, and the payout was sent immediately following the assessment. I highly recommend MyGemma for their easy, fast, and reliable buyout offers.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Pull the "trigger"

I had an amazing experience with MyGemma! I recently purchased a Christian Dior purse, and it arrived in pristine, like-new condition — exactly as described. The price was well below retail, and I love that the item came authenticated, so I can feel completely confident about my purchase. Shipping was fast, communication was great, and the overall experience was smooth and professional. I’ll definitely be shopping with MyGemma again!

October 1, 2025
Rated 5 out of 5 stars
Verified

Seamless buying experience

I appreciate that I can purchase an item with confidence- trusting that it is authentic. I love my Tiffany ring! Being able to try it on virtually along with the try before you buy option helped me know what to expect.

October 2, 2025
Rated 4 out of 5 stars
Verified

The bag is wonderful and my favorite…

The bag is wonderful and my favorite for fall and winter.
The shipping took a little longer than anticipated.
But overall very easy and efficient. Thank you!

September 23, 2025
myGemma logo

Reply from myGemma

Hi Ashley,

We're glad you are thrilled with your purchase!

We're sorry it took a little longer than hoped to receive. however, it wasn't available to ship until 9/22.

We'll try to get the next one to you faster!!!


myGemma

Rated 5 out of 5 stars

This was my first time parting with any…

This was my first time parting with any of my luxury items, and the process with MyGemma was far smoother than I expected. After submitting photos of my pieces, I received a clear and fair quote within 24 hours. Once I decided to move forward, I shipped the items and received a confirmation of receipt the very next day.

For context, I had requested quotes from a couple of other luxury resellers at the same time. MyGemma’s turnaround was faster, and their offers were as good or better than the others. The combination of speed and transparency made the decision easy. I never felt like I was guessing about the process or being pressured into consigning.

Communication was professional and prompt at every stage. I knew where things stood at all times, which made the experience stress-free. The entire process was simple, efficient, and exactly what I hoped for when parting with valuable items.

If you’re looking for a straightforward way to sell high-end pieces, MyGemma delivers: quick quotes, smooth processing, and reasonable offers. I wouldn’t hesitate to use them again.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Such a great experience using myGemma

Such a great experience using myGemma. I found exactly what I was looking for. It came packaged perfectly and polished like new. I also loved the certified original card confirming it was a real Tiffany & Co. item. Will definitely shop again.

September 18, 2025
Rated 5 out of 5 stars
Verified

Customer service was phenomenal

Customer service was phenomenal. Quick to reply, professional and made the process so easy. Only complaint would be I wish I got more for my bag but you all were the highest bid I received from a few places! Overall very happy with the experience

September 23, 2025

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