Lebo's Reviews 2,826

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service, noting that orders often arrive faster than expected. Consumers appreciate the easy and straightforward online ordering process, as well as clear communication and updates regarding their purchases. People are also pleased with the prices and the wide selection of high-quality products available, including shoes, boots, and apparel. Many reviewers specifically highlight the excellent customer service, mentioning friendly, knowledgeable, and helpful staff who go the extra mile to assist with returns, exchanges, and finding the right products.

Based on these reviews

Rated 5 out of 5 stars
Verified

We ordered boots for my daughter’s queens contest and they didn’t arrive when expected, called and Lebo’s looked into it right away and even called me and gave an update! The boots finally arrived and... See more

Company replied

Rated 5 out of 5 stars
Verified

They were friendly and knowledgeable regarding their inventory. Quick to ship! My Panhandle dress sold out everywhere else, almost immediately. However the Lebo’s in Charlotte happened to have it in s... See more

Company replied

Rated 5 out of 5 stars
Verified

Looked all over the internet for this pair of boots - they were sold out in black EVERYwhere, and the brown ones shops still had were ridiculously priced, WAY above what Lebo was offering... so I got... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered Cuadra Men's boots for my boyfriend and unfortunately I had to return the boots several times before we we found the size that fit. Cuadra's website stated that the boot was cut large but on... See more

Company replied

Rated 4 out of 5 stars
Verified

The pricing was great, plus they allowed a generous coupon code, and they shipped rather quickly. I was disappointed to see they arrived in a busted box that had been taped back together and they ha... See more

Company replied

Rated 5 out of 5 stars
Verified

Lebo’s is a great online seller. They have a wide selection to choose from. I was in search for a specific Birkenstock shoe that my wife wanted(x-mas gift) Lebo’s had the specific color and size i... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased a riding helmet for my first time rider via online pick up. I ordered the incorrect size as I truly wasn't sure which size I needed. The gentleman that helped me went above and beyond and... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my second purchase from Lebos. My first was for a solid turquoise color Panhandle shirt, which I think is a beautiful shirt. This time, I bought 2 Wrangler geometric print shirts in a sort... See more

Company replied

Rated 5 out of 5 stars
Verified

My husband absolutely loves his new vests, and they look fabulous. Both vests are so very beautifully made and look wonderful on him. Your company made his Christmas very memorable. Thank you again... See more

Company replied

Rated 5 out of 5 stars
Verified

Your company was the only one that offered Hoka slip resistant shoes, ordered for my daughters in food industry. Very comfortable shoes. perfect fit. The order was shipped immediately and arrived in m... See more

Company replied

Rated 5 out of 5 stars
Verified

The website provided clear and correct information. The purchase process was simple and start-forward. The boots were shipped and arrived a day sooner than scheduled. The boots were returned, due t... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been buying my husbands shirts from your store for many years. Because of his bad shoulder I purchased snap shirts. The store has the BEST quality fabric and snaps. Thank you so much :-)... See more

Company replied

Rated 5 out of 5 stars
Verified

ordered (kinda last minute) shoes for my partner, about a week before christmas. had to get it shipped to texas where i live, & it made perfect timing on christmas eve. shipping was quick and painless... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic price and extremely quick shipping and delivery. Ordered the Birkenstock Kyoto on Monday and they were delivered by noon that Thursday. The Birkenstock Kyoto sandals are extremely comfortabl... See more

Company replied

Rated 5 out of 5 stars
Verified

I had been searching locally for the brown Lone Peak 9s in a size 14 to no avail, finally found them on the internet at Lebo’s. Ordered them immediately, got an ETA for a week out, was surprised whe... See more

Company replied

Rated 5 out of 5 stars
Verified

Lebo's has the right Hoka style and size that I needed for Mother's Day, compared to numerous online retail outlet, with fast delivery as well. Having Zip payment option is the icing on the cake. I hi... See more

Company replied

Rated 5 out of 5 stars
Verified

I found a specific pair of casual boots that I loved but could not find them on line in my size anywhere! Even directly from the brand’s website. I looked in all my usual places but no luck. My last e... See more

Company replied

Rated 5 out of 5 stars
Verified

Navigating the web site and ordering was very user friendly. The products (two pairs of shoes) were shipped quickly and notification of delivery was provided. Both pairs fit well and appear to be well... See more

Company replied

Rated 5 out of 5 stars
Verified

Buying Boots at Lebo's was a very easy process. I actually thought bout returning them and reached out the thier customer service and she was so pleasant and easy going. Returning them would not hav... See more

Company replied

Rated 3 out of 5 stars
Verified

The item was perfect and the shopping experience was great as well...reason why I am giving three strars is because I had free shipping with my purchase, but I decided to pay additional $30 for expedi... See more

Company replied

Rated 5 out of 5 stars
Verified

Lebos out-delivered Zappos 10-fold! I called Zappos and ordered a special pair of shoes for my niece for Christmas and was told they were in stock and would be delivered well before Christmas. My car... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service! I ordered a pair of shoes that ran small and the staff was wonderful in helping me return and exchange for a larger size without having to pay additional shipping fees. Will definatly... See more

Company replied

Rated 5 out of 5 stars

Ordered from their website. Great selection of quality merchandise. Great prices. Easy buying process. Shipped quickly and received fast! A ‘thank you’ email after I placed the order, and a... See more

Company replied

Rated 5 out of 5 stars
Verified

I was so happy that Lebo’s had these heart Bloch Warm Up Booties. I received them just in time for my daughter’s Nutcracker performance. My daughter was able to keep her ballet flats covered while s... See more

Company replied

Rated 3 out of 5 stars
Verified

Service was not especially fast. When the shoes arrived, one had clearly been unpacked and possibly tried on -- the plastic bag was missing, as was the shaped cardboard insert in the shoe itself.

Company replied

Rated 5 out of 5 stars
Verified

I couldn’t find the on cloud hiking boots anywhere in Florida so I went online and began to see where I could find them. I came across Lebo’s thankfully! They shipped fast and the shoes were in perfec... See more

Company replied

Rated 5 out of 5 stars
Verified

The customer service was excellent. Not only did I get an email notification that my package was ready for pickup, I also received a phone call letting me know as well. That small thing meant alot.

Company replied

Rated 5 out of 5 stars
Verified

I had looked literally all over the country for a specific pair of jeans for my granddaughter for Christmas. They made ordering easy and I received my package in time for Christmas. After Christmas... See more

Company replied

Rated 5 out of 5 stars
Verified

My daughter wanted a pair of Kimes Olivia jeans for Christmas. After ordering from another store and finding that they were too big, I returned them but they didn't have the smaller size in stock. I... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with Lebos started off somewhat badly with my new shoes being scratched whe I opened the box. Melissa in customer was great in helping me return them and shipping a new pair.

Company replied

Rated 5 out of 5 stars

got a pair of shoes from Lebo's They arrived on time, well packed and just as described. the shoes were very comfortable, good in quality and the purchase was worth it overall shopping experience... See more

Rated 3 out of 5 stars
Verified

The order was filled quickly which was much appreciated however at pickup the customer service was slightly awkward and uncomfortable. I assumed that the Christmas rush made the workers tired but I... See more

Company replied

Rated 3 out of 5 stars

Lebo's offers a decent variety of shoes at fair prices. The layout is okay, but it can be a bit cluttered. Customer service is friendly, though not always super helpful. Overall, a solid choice if you... See more

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Company details

  1. #4 of 70 best companies in Shoe Store
  2. #1 of 5 best companies in Boot Store
  3. #2 of 17 best companies in Hat Shop
  4. #4 of 73 best companies in Men's Clothing Store
  5. #4 of 129 best companies in Women's Clothing Store
  6. #2 of 9 best companies in Work Clothes Store

Information provided by various external sources

Since 1923, Lebo's has been known for carrying hard-to-find sizes and an extensive selection of comfort brand shoes, sandals, boots, western wear, cowboy boots, equestrian gear, work wear, apparel and dancewear for men, women and children. At our 8 Lebo's stores in North Carolina and South Carolina, we provide a unique, full-service experience for selecting and purchasing only the best brands of fashionable, comfort footwear for the whole family. In fact, we only carry brands that are truly good for your feet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars

Lebo,s is a"Great shoe store

Lebo,s is a"Great shoe store! 👠 Excellent selection of stylish and comfortable shoes. Friendly staff, helpful service, and reasonable prices. I've found my go-to spot for kicks! 👞 4.5/5 stars"

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

got a pair of shoes from Lebo's

got a pair of shoes from Lebo's
They arrived on time, well packed and just as described.
the shoes were very comfortable, good in quality and the purchase was worth it
overall shopping experience was smooth and hassle free

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Quality products

Fast smooth shipping. Quality products

December 19, 2024
Lebo's logo

Reply from Lebo's

Thank you Kristy for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery! Perfect product!

January 24, 2025
Lebo's logo

Reply from Lebo's

Thank you Jennifer Abbott for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 5 out of 5 stars
Verified

Great customer service

Great product. Super fast shipping. Unfortunately it didn't fit. The return process was easy and my payment was quickly refunded.

January 22, 2025
Lebo's logo

Reply from Lebo's

Thank you mwe for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

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Rated 5 out of 5 stars
Verified

THANK YOU

EVERYTHING WAS PERFECT.

January 23, 2025
Lebo's logo

Reply from Lebo's

Thank you Michelle for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 1 out of 5 stars
Redirected

The chain on the truckers wallet should…

The chain on the truckers wallet should be on the right side of wallet instead of left side,I have been buying trucker wallets for 25 years and never seen the chain on the left side&f Western Mens Wallet Leather Trucker Key Chain
BETTER LOOK AGAIN😊
I received this as a gift from my daughter who has a different email

Excellent
4.8 out of 5
M&f Western Mens Wallet Leather Trucker Key Chain Black 06022

February 11, 2025
Unprompted review
Lebo's logo

Reply from Lebo's

Thank you Flatbed jimmy for the Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us! I did check and do not see an order from you so I just wanted to make sure you have the right company as we don't sell trucker wallets.

Rated 5 out of 5 stars

Lebo’s for the win.

Ordered from their website.
Great selection of quality merchandise.
Great prices. Easy buying process.
Shipped quickly and received fast!
A ‘thank you’ email after I placed the order, and a ‘thank you’ note in the box when I received my order. Wow.
I couldn’t be happier with my buying experience from Lebo’s.

February 1, 2025
Unprompted review
Lebo's logo

Reply from Lebo's

Thank you RDH Idaho for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 5 out of 5 stars
Verified

Received the purchase quickly

Received the purchase quickly

January 22, 2025
Lebo's logo

Reply from Lebo's

Thank you Melanie Loyd for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

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Rated 5 out of 5 stars
Verified

Good customer service

Good customer service

January 21, 2025
Lebo's logo

Reply from Lebo's

Thank you Dorothy Kiehne for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 3 out of 5 stars
Verified

paid extra for expedited shipping which was not expedited

The item was perfect and the shopping experience was great as well...reason why I am giving three strars is because I had free shipping with my purchase, but I decided to pay additional $30 for expedited shipping to make sure I got the item on time for what they were purchased for, making sure I had mple time to get them...they said it had shipped immediately but instead these were stalled for 4 days waiting to be picked up. I would've sticked with the free shipping option if the outcome would've been the same. Now I am $30 more than what I needed to pay for these and still they never made on time for my trip, so now I have these brand new great winter boots sitting in a box.

January 9, 2025
Lebo's logo

Reply from Lebo's

Thank you Ivette for the Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us! We are sorry to hear about the time it took and if you can reach out to us at customerservice@lebos.com we can speak to you more about the issue you had.

Rated 5 out of 5 stars
Verified

great selection

great selection. Unique.

January 24, 2025
Lebo's logo

Reply from Lebo's

Thank you YY for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 5 out of 5 stars
Verified

Great Bogg cosmetic bag

Great Bogg cosmetic bag, and it was just what I'd been looking for to match my Bogg bag. Customer service answered my question right away, and the price was very good!

January 15, 2025
Lebo's logo

Reply from Lebo's

Thank you Anne Suarez for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

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Rated 5 out of 5 stars
Verified

Lebo's was great

Lebo's was great, price was better then most. They shipped fast and item was as described. No issues with Lebo's at all.

January 16, 2025
Lebo's logo

Reply from Lebo's

Thank you Robert for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 1 out of 5 stars
Verified

Left the sensor on my toddlers boots

Left the sensor on my toddlers boots

January 16, 2025
Lebo's logo

Reply from Lebo's

Thank you Ursula Martinez for the Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us! I'm so sorry that the security sensor was left on your boots. If you can reach out to us at customerservice@lebos.com we would like to assist you in correcting this matter for you.

Rated 5 out of 5 stars
Verified

Thanks

Thanks, great,!

January 13, 2025
Lebo's logo

Reply from Lebo's

Thank you Joy R for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

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