Loose Grown Diamond Reviews 2,451

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's website for its user-friendly interface and comprehensive filtering options, which greatly simplify the diamond selection process. Consumers also appreciate the exceptional customer service, with representatives like Susan being frequently mentioned for their responsiveness, helpfulness, and willingness to go the extra mile to address customer needs, including accommodating specific shipping requests and resolving website issues promptly. People highlight the high quality and great value of the diamonds and custom-made rings, noting that the final products often exceed expectations. Reviewers are pleased with the clear and consistent communication throughout the entire process, from initial order to final delivery, with regular updates and CAD designs provided. The fast and reliable delivery service, often using FedEx, is also a recurring positive point, ensuring a smooth and timely arrival of their purchases.

Based on these reviews

Rated 5 out of 5 stars
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I ordered an engagement ring from LGD and just received it. It is amazing!! After comparing numerous sites for lab grown diamonds, I decided to go with LGD since their price was unbeatable and they ha... See more

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Rated 5 out of 5 stars

The ring is beautiful with IGI authentic certificate. Also earring is beautiful too. Each time notice to me step by step processing through email, so I know it takes little while. But I truly... See more

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Rated 5 out of 5 stars

While there was a couple hiccups withmy order, it was a complex one, and my customer support person, Susan, was amazing. She responded quickly to my questions and allowed me to review any changes bef... See more

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Rated 5 out of 5 stars

Very amazing experience . Thank you so much loose grown and Susan especially! always updated on the process , treated very warmly. This company deserves nothing but the best, i highly recommend . Than... See more

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Rated 3 out of 5 stars
Verified

My experience with LGD has been both good and bad. Customer support (Susan) has been a bright light in an otherwise frustrating experience. My order took 7 weeks and 3 days to be fulfilled. That... See more

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Rated 5 out of 5 stars
Verified

I highly suggest anyone looking for a high end diamond purchase to consider Loose Grown Diamond. I have been searching to upgrade my wedding ring since May. I have done so much to educate myself... See more

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Rated 5 out of 5 stars

Everything was better than expected—purchasing a diamond that’s worth thousands of dollars online. But, the team helped me out and even sent me a video of it after I asked. I would comfortably purchas... See more

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Rated 5 out of 5 stars

I purchased a 2ct princess cut diamond for my fiancé and I was very happy with the service and quality at loose grown diamond. They are a legit business that I would trust again with another order in... See more

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Rated 5 out of 5 stars

I did a custom order through their email process and it was very easy. They were quick to respond and keep me notified of each step. It took about less than a month for a custom order to arrive with i... See more

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Rated 5 out of 5 stars
Verified

The communication with Susan is exceptional. The size of the diamond ordered for a pendant was large and the original setting was not going to work. The team worked with another style to ensure it wou... See more

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Rated 5 out of 5 stars

I would go with Loose grown diamond 100x over again! We went with a 3.05 carat oval Loose Grown Diamond set in a custom two tone band, with yellow gold shank with platinum (silver) prongs. The diamon... See more

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Rated 5 out of 5 stars
Verified

I made a ring purchase and was able to tell I wasn’t happy with the diamond ( blue nuance), and sent the ring back the day after receiving it. I immediately selected another stone and they replaced i... See more

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Rated 4 out of 5 stars

Loose Grown Diamonds was incredibly helpful! They worked hard to source the perfect ring for my now-wife. While communication was occasionally a bit slow, the ring itself was absolutely stunning. The... See more

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Rated 5 out of 5 stars

My experience with Loose grown was fantastic. They emailed me updates throughout the whole process. Sent me a CAD to approve prior to creating and even accommodated a date I needed it by. Highly recom... See more

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Rated 5 out of 5 stars

Great customer service. Fantastic ring. They even helped with a resizing that I needed done when I found the size I asked for didn't fit my fiance's finger quite right.

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Rated 5 out of 5 stars
Verified

My wedding set turn out very beautiful, excellent customer service. Susan and Lauren are very responsive and very reassuring even though I had a lot of questions and made a few changes to my original... See more

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Rated 5 out of 5 stars
Verified

Had a great experience with LGD. Originally was holding back a little bit due me living in the EU and wasn't very excited about having to ship vs. finding something locally. However the team was v... See more

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Rated 5 out of 5 stars

Good communication, excellent product, great customer service. They price matched a diamond I found elsewhere, and made a custom ring inspired by a setting from another site. It was perfect! excellen... See more

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Rated 5 out of 5 stars
Verified

I was initially, a little skeptical of ordering from a loose stone supplier. I have since ordered two more stones from them given that it was so easy and the product was better than I expected. Commun... See more

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Rated 5 out of 5 stars
Verified

It was such an amazing experience—from choosing the perfect lab-grown diamond to selecting the ring itself. The entire process was simple, seamless, and enjoyable. I truly appreciated receiving consta... See more

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Rated 5 out of 5 stars

They have really great communication. They let me know where my rings were in even step of the process. I loved the email that included the CAD design of the rings - it really helped me visualize ever... See more

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Rated 3 out of 5 stars
Verified

every thing went well except the description on the commercial invoice for the goods very vauge just could of given the exact description of the product ie CVD lab diamond as a result it was h... See more

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Rated 5 out of 5 stars

I chose Loose Grown Diamond after comparing top companies recommended to me. This was an important decision for me since it was a replacement engagment ring for my wife that was stolen from our home... See more

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Rated 5 out of 5 stars

I bought wedding band and engagement ring with diamond from these guys. They had the best prices for what I wanted, great selection and they communicated with me every step of the way - from getting m... See more

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Rated 5 out of 5 stars
Verified

My experience was absolutely amazing from start to finish. Susan was very responsive and constantly keot me updated on the status of my ring considering I also had a very tight timeline.

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Rated 5 out of 5 stars
Verified

I had a fantastic experience from start to finish. They kept me informed with every step of the process. End result was a beautiful ring. I am so happy with this one of a kind engagement ring.

Company replied

Rated 5 out of 5 stars
Verified

Never seen faster shipping. I was blown away by the stunning quality of the stone the care put into the beautiful case, and the ease in communication and immediate response. Highly professional and I... See more

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Rated 5 out of 5 stars

I had an amazing experience with Loose Grown Diamonds. Communication was excellent throughout the process, and they let me customize my design at no extra cost. The ring turned out exactly as I imagin... See more

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Rated 5 out of 5 stars
Verified

I have purchased one loose stone and two custom made rings from Loose Grown Diamond. Each experience has been smooth and each piece is just what I was hoping for. The people are helpful and efficient,... See more

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Rated 5 out of 5 stars
Verified

I had some issues with the website and the support team fixed it. I also received great customer service while trying to choose my diamond and everything went great! It was my first time buying dia... See more

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Rated 5 out of 5 stars
Verified

Although I ran into some issues with the specific diamond I wanted LGD was able to assist me with alternatives that fit was I was looking for! Customer service was great and always responded - no matt... See more

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Rated 5 out of 5 stars

I was very very pleased with the ease of the loose grown website. They offer several filters for you to truly find the diamond for YOU. Customer service went far beyond my expectations. Origi... See more

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Rated 5 out of 5 stars

Loose Grown Diamonds was easy to work with to get exactly what I wanted. My ring is gorgeous. I've gotten so many compliments. Its a real eye catcher. They corresponded with me at each step of prod... See more

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Rated 5 out of 5 stars
Verified

The proposal went great. I appreciate the value and quality of the diamond. I got a lot of commendations for it when shopping around to get the diamond set into a full ring. But the ringing endorsemen... See more

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Rated 5 out of 5 stars
Verified

Great help from Susan. Great value for the diamond and the setting I chose.. turnaround time was cutting it close to when I left for my trip to Italy and Suzanne help navigate through this and make... See more

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Rated 5 out of 5 stars
Verified

I bought a gorgeous ring from loose diamond. Absolutely love it! I do recommend you get your finger sized from a jeweler before you submit the order of the size for your finger. They informed you... See more

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Rated 5 out of 5 stars

I thoroughly enjoyed my experience with LGD. Their responsive customer service kept me informed throughout the process of creating my custom jewelry piece. I appreciate that LGD allows me to design my... See more

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Rated 5 out of 5 stars

This has been my 3rd purchase with loose grown diamond 1. Loose Diamond selection was easy. I opted for pink diamond this time. 2. Select a design or make your own. After viewing the CAD of my d... See more

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Rated 5 out of 5 stars
Verified

2nd 5 carat round LG Diamond from them in the past month. Outstanding diamond, great price, and rapid delivery. 5 star plus.

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Rated 5 out of 5 stars
Verified

I was updated during the entire process. There was one hiccup where the video sent to me was for a different ring. I let Susan know and within 24 hrs I had the correct video.

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Rated 5 out of 5 stars

The ring came out perfect! The customer service is knowledgeable and helpful. Also they respond quick to any questions or concerns you have.

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Rated 5 out of 5 stars
Verified

had a wonderful experience purchasing my engagement ring with Loose Grown Diamond. From the beginning, the team was very supportive and always quick to respond to my questions. They provided detai... See more

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Rated 5 out of 5 stars
Verified

I had a good experience overall. Your communication was great and the ordering process was easy. I was satisfied with the replacement stone and shipping time. Thank you!

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Rated 5 out of 5 stars
Verified

Amazing quality so impressed. Customer Service is great !!!stone is absolutely beautiful. I will definitely be ordering more from this company

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Rated 5 out of 5 stars

The craftsman work got me amazed. The kind of work that I received was terrific for how much I paid for. My fiancé is also obsessed with the ring!

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Rated 5 out of 5 stars

I am really happy I chose LooseGrownDiamonds, they have the most beautiful diamonds at unbeatable prices.

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Rated 5 out of 5 stars

Thank you for checking up LooseGrownDiamond. It's been a Wonderful Experience ! I have studied this purchase for many months, and I knew what I wanted in this Diamond. I received my diamond in jus... See more

Company replied

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Company details

  1. #2 of 29 best companies in Jewellery Manufacturer
  2. #2 of 10 best companies in Diamond Dealer
  3. #2 of 39 best companies in Jewelry Designer
  4. #1 of 6 best companies in Jewelry Engraver
  5. #2 of 128 best companies in Jewelry Store
  6. #2 of 3 best companies in Wholesale Jeweler

Written by the company

Beautiful, Mining free. Direct to you. No middlemen. Explore engagement rings, wedding bands, certified lab-grown diamonds, melee diamonds, and fine diamond jewelry at Loose Grown Diamond. Discover exceptional quality, an extensive selection, and unbeatable prices.

Should You Really Find Your Diamond at the Best Price at Loose Grown Diamond?

Price Match Promise and 100% Money-Back Guarantee

If you don’t receive exactly what you ordered, we’ll refund your money. We provide 7-day returns with no shipping fees, no restocking fees, and no hassle even with custom orders.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

This has been a delightful experience

This has been a delightful experience! The delivery was quick et the diamond stunning. I will be getting several more diamonds from them. Would recommend to anyone looking for quality and good service.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great company, process and earrings!

We’re totally happy with the process and product. The process is super transparent with updates at every step of the way. We love the CAD designs and granular updates. The products are great too. This was our third order with you guys, and my wife will order another pair of earrings soon! Rest assured we wouldn’t be repeat customers if we weren’t happy with every step of the process.

October 15, 2025
Rated 4 out of 5 stars

Trustworthy

Originally we had some hiccups along the line (there were some issues with shipment out of New York and then I received the wrong diamond due to a mixup). As a first time customer (and a first time buyer of a loose stone online), this was incredibly stressful. Luckily Michael picked up my case, stayed in touch with me via WhatsApp after an initial phone call, and within no time he turned everything around. I got to choose a new diamond with a nice discount to make up for the troubles, and he personally stayed on top of my re-order to ensure it arrived properly this time. He also ensured any refunds were issued in a timely manner. Thank you Michael for your great customer care!

So even if things go wrong initially, don't be afraid, it will come right in the end and they are trustworthy with regards to refunds. I would order again!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great experience from beginning to end

Great experience from beginning to end. Good customer service, and smooth transaction. Questions were answered in a friendly efficient manner, and my exchange was done quickly without incident. Beautiful product. Highly recommend.

September 29, 2025
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Reply from Loose Grown Diamond

Hey Laura,

Thank you so much for sharing your wonderful experience! We’re delighted to hear that everything went smoothly from start to finish and that our team was able to assist you promptly and professionally.

It’s great to know you’re happy with your exchange process and love the final product. Your recommendation truly means a lot to us!

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

The ring I received was beautiful and…

The ring I received was beautiful and at a very good price. Communication with them was excellent. They updated me every step of the way of putting the ring together

October 13, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey Christopher,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved your ring and found it to be a great value. It’s also great to know that our team kept you well-informed throughout the process - we always strive to provide clear and timely communication every step of the way.

We truly appreciate your trust in us and are so happy that you had a positive experience.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

Quality was beautiful

Quality was beautiful. And customer service was speedy and helpful

October 13, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey AJ,

Thank you so much for your kind words! We’re delighted to hear that you loved the quality of your piece and that our customer service team was able to assist you quickly and efficiently.

Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars
Verified

Fast service and great quality diamond

Fast service and great quality diamond. My jeweler complimented on what a great job I did picking it out!

October 12, 2025
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Reply from Loose Grown Diamond

Hey Kirstin,

Thank you for your wonderful feedback! We’re so glad to hear that you were pleased with the fast service and the quality of your diamond. It’s always extra special when even your jeweler is impressed with your choice!

We truly appreciate your trust in us and are delighted that you had such a positive experience.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

First Timer Here!

I really liked the craftsmanship of the diamond ring I bought. Not only that but the process was not done alone. I got updates about the gem and if it was available and I had a lot of help through the whole process. Good experience with them.

September 30, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey Philip,

Thank you so much for sharing your experience and trusting us with your very first purchase! We’re delighted to hear that you loved the craftsmanship of your diamond ring and that our team kept you informed throughout the process.

It’s wonderful to know that your first experience with us was smooth and enjoyable. We truly appreciate your trust and kind words.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

Custom wedding band

Very easy to work with sent a picture of the wedding band I was looking for they made a custom band to go with my engagement ring fits perfect and it exceeded my expectations and completes my ring. I also got my engagement ring from them

October 8, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey Dawnee,

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that your custom wedding band turned out exactly as you envisioned and even exceeded your expectations. It’s always special for us to create a piece that perfectly complements your engagement ring.

We truly appreciate your continued trust in us for both your engagement ring and wedding band. Wishing you all the best as you celebrate this beautiful chapter!

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars
Verified

Incredible experience from customer…

Incredible experience from customer service to delivery. This guys did amazing. I was super stressed and they had an update for me almost everyday, and even went out of there way to send me the videos I desired!

October 12, 2025
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Reply from Loose Grown Diamond

Hey Kobe,

Thank you so much for your kind words! We’re delighted to hear that you had such an incredible experience from start to finish. Our team always strives to provide clear communication and personalized updates, so we’re glad that it helped ease the stress and make the process enjoyable.

It was truly our pleasure to assist you and ensure you received exactly what you were hoping for.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

Awesome Stones!!

I love my new Stone. I liked not having to go through a middle man to purchase the Stone I wanted. The price was fair and affordable. I had the Stone mounted by my own Jeweler and his comment was....WOW....GORGEOUS STONE! The clarity of this stone is outstanding! I get so many compliments on my new ring. Shipping was exceptional! I got my Stone in one week! That really made my day. This Company is Top Quality. Service is excellent!
This Stone shines brightly even when the Sun doesn't! I highly recommend this Company. I will definitely purchase from them again.

October 6, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey Doris,

Thank you so much for your wonderful review! We’re thrilled to hear how much you love your new stone and that the entire experience from pricing to delivery exceeded your expectations. It’s fantastic to know your jeweler was equally impressed and that the brilliance and clarity stood out.

Your kind words and recommendation mean so much to our team. We’re honored to have earned your trust and look forward to serving you again in the future.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars
Verified

I was so stunned how beautiful the…



I was so stunned how beautiful the craftsmanship of the ring was. It was not the first time I order and always satisfied. Thank you.

October 12, 2025
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Reply from Loose Grown Diamond

Hey Rosalia,

Thank you so much for your wonderful feedback and for being a returning customer! We’re delighted to hear that you were amazed by the craftsmanship of your ring and that we continue to meet your expectations. Your continued trust truly means a lot to us.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars
Verified

High Quality product and effecient customer engagement

At first, I had some doubts about placing an order even though I noticed they offered a layaway option.
I went ahead and placed the order, selecting one diamond, but it later became unavailable. The team quickly helped me choose another stone that was actually better than my original choice higher in quality and even larger.

I also went to pick up the item myself everything was secure, and I received it without any issues.
I want to sincerely thank Susan, Emma, and Alex, and all the staff who assisted me throughout the payment and delivery process.

I can be quite demanding when dealing with chat systems, but they were always available, even by email.
If I could give six stars, I’d give ten! ⭐
I will definitely buy from you again in the near future.

Thank you!

October 11, 2025
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Reply from Loose Grown Diamond

Hey Ben,

Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you had such a positive experience from start to finish. It’s great to know that our team, Susan, Emma, and Alex, was able to assist you promptly and help you find an even better diamond than your original choice.

We truly appreciate your trust, patience, and kind words about our customer support. Knowing that you felt confident and well taken care of means so much to us.

We look forward to serving you again in the near future!

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

While there was a couple hiccups withmy…

While there was a couple hiccups withmy order, it was a complex one, and my customer support person, Susan, was amazing. She responded quickly to my questions and allowed me to review any changes before shipping. I am super happy with the diamonds I recieved.

October 8, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey Matthew,

Thank you so much for sharing your experience. We truly appreciate your understanding and patience throughout the process. Your order involved a complex design, and we’re glad to hear that Susan was able to support you every step of the way and keep you informed during the crafting process.

We’re thrilled that you’re happy with your diamonds and the final result — your satisfaction means the world to us.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars
Redirected

Engagement ring

I ordered an engagement ring from LGD and just received it. It is amazing!! After comparing numerous sites for lab grown diamonds, I decided to go with LGD since their price was unbeatable and they had a large selection of diamonds. The whole process from ordering to receiving my ring took exactly a month, and the support team kept updating me the status. Don't waste your time searching elsewhere! I would definitely recommend LGD!

October 7, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey Lauren,

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the perfect engagement ring and that our pricing, selection, and support met your expectations. It means a lot that you chose Loose Grown Diamond after comparing so many options. Wishing you all the best on this exciting new chapter!

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

Valuable

The ring is beautiful with IGI authentic certificate. Also earring is beautiful too.

Each time notice to me step by step processing through email, so I know it takes little while. But I truly trust and believe while processing at Loose Grown Diamond.
I don’t mind how long it takes.
I mind quality of merchandise.
Great Company!

October 6, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey there,

Thank you so much for your thoughtful words! We’re delighted to know that you’re happy with your beautiful ring and earrings, and that our step-by-step updates helped you feel confident throughout the process. Your trust and patience mean the world to us - we truly value your appreciation for quality.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

Great customer service

Great customer service. Fantastic ring. They even helped with a resizing that I needed done when I found the size I asked for didn't fit my fiance's finger quite right.

October 9, 2025
Unprompted review
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Reply from Loose Grown Diamond

Hey Ty,

Thank you so much for your kind feedback! We’re so glad to hear that you love the ring and that our team was able to assist with the resizing. It’s wonderful to know everything worked out perfectly for your fiancée. We truly appreciate your trust in us!

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

Rated 5 out of 5 stars

Thank You so much Susan your Service is…

Thank You so much Susan your Service is top notch Superb service.

October 2, 2025
Unprompted review
Loose Grown Diamond logo

Reply from Loose Grown Diamond

Hey Dale,

Thank you so much for your wonderful words! We’re thrilled to hear that Susan provided top-notch service and made your experience a great one. Your appreciation means a lot to our team.

Thank you for choosing Loose Grown Diamond.

Warm regards,
Karen

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