Menulog Reviews 2,638

Well from someone thats had alot of trouble not getting there food… an have called the restaurant an been told its been given to the driver n not getting it. N very annoyed bout it All the driver... See more

Deliveries always ending up in my garage despite constant requests. Food left and no notie given, food ends up cold. One time a neighbourhood cat got hold of my order and tore it up. The drivers an... See more

Mcdonalds dalby states 20 minutes wait time when ordering- snd always takes over zn hour. Which is disgusting in such a small region

Everything is fine with Menulog, it would be good to have more food outlets to buy from in this area, As relying on one is not always suitable & can get quite boring.McDonalds is the food provider tha... See more

I paid over $75 for three pizzas from a local restaurant. 1 hour and 55 minutes later, the order arrived. No apology from Menu Log or the delivery driver. The pizzas were cold and inedible. On contact... See more

I have not seen a delivery service that blatantly ignores service quality. My order never got delivered after nearly 2 hours of waiting. Multiple phone calls to the restaurant which confirmed that a... See more

Singed up to be a courier and done what was needed purchase a thermal bag never arrived but pair for. This has been no human response I’ve sent multiple emails and now trying to get my money back fr... See more

Non delivery - placed an order for a cheesecake shop delivery, app had prepopulated the delivery address as the pick up address, so I put in the delivery notes what the delivery address was, spoke to... See more

Food took forever to arrive, then it was delivered to the wrong address. After chasing the driver down, I was able to finally receive two cold soups. Nevertheless, menulog decided there's was nothing... See more

I am in the UK and I am getting CONSTANT emails off Menulog for someone who has signed up with my email address. I cannot contact Menulog or attempt to log in myself as when I do try, it’s revertin... See more

Because I left a negative review about a restaurant I was denied a refund even though the food was below standard Double standards

Cold food, no refund, poor customer service Really disappointed. My order arrived cold and clearly had been sitting out for ages before I got it. I contacted support straight away and explained... See more

The most important part of delivery is to make sure it is to the correct address. All drivers should knock on the door. Some merely drop off at the door without knocking. I have had orders not arrive... See more

On two occasions it took over an hour for my order to be delivered. Both locations were less than 10 mins away from me and had a premium delivery fee. First time I complained as food was co... See more

I getting sick about you guys lying we getting or orders up to 1 hour late and the last driver told me the problem. And your people lying to me that the driver is at the restaurant and waiting to pick... See more

I was told that something was out of stock and asked if I’d like something else. I told him what I wanted but he didn’t get it for me. Then I did the exact same order through uber delivery and the out... See more

Placed an order, order was confirmed. Time of delivery was an hour away from the time of order placed. Waited patiently just to open the app and see that the wait time has extended for another hour. A... See more

I have asked - and notice that this was noted, printed and attached to the outside of my order - as I cannot walk for the delivery person to call me with the code and I will give access to the lift an... See more

Did not deliver L went to restaurant to pick my self and you still charged me delivery no my protestations. Never using again as this is not the first time it has happened. After many chats with your... See more

I would never use Menulog on the Gold Coast again. Had to cancel 3 orders as no deliverers were found. The disappointing thing was not being kept informed. Tracking said “nearly there” when nothing wa... See more

False info on order status Difficult to cancel online: No option . Never going to get the order & I'm hungry & angry! Drivers not assigned by ML to pickup False claims of delivery time Store c... See more

PEOPLE, SUBMIT COMPLAINTS TO CONSUMER AFFAIRS! Order Not delivered. Customer Service rejected the complaint without delay and without common sense. I then went to the food outlet myself an hour... See more

If I could give zero stars I would. Received my order and seals appeared to have been tampered with and an item was missing. I do not trust these foreign delivery drivers. Contacted Menulog to report... See more

The other night I ordered dinner through Menulog, the driver appeared somewhat disoriented he called me twice in an attempt to locate the location but it turned out to be a bit of a mess. The food ar... See more

Delivery driver delivered my food 20 minutes after it said on app that food had been delivered. Which was an hour after it was meant to be delivered. I had been trying to contact support that whole t... See more

I paid for $68 meal from schnitz and it never arrived and I contacted a team member online via app and he disregarded me and didn't offer a refund. I basically got scammed. Do not order anything on me... See more

Set up an account for work colleagues to have lunch on the 28th June. Orders $143 worth of fishnchips that were never delivered to our premises which is a dealership. Submitted a claim for refund as... See more

You send an email for assistance and their reply has nothing to do with your enquiry. There responses are generic and they do not reply to your question. Customer Service at its worst. Very unhelpful... See more

I scheduled my order four hours in advance, expecting it to arrive on time — but it was delivered half an hour late. What’s the point of offering a scheduling option if it’s not going to be followed?... See more

After waiting for the food to leave the restaurant it was marked as delivered almost straight away. Went straight to the app to get support. Answered the bots questions. After over an hour final... See more

Menulog are a scam, they’re frauds. My little brother orders food around 11:00pm got a notification that his food was delivered at 11:32pm but there’s was no food anywhere on the porch of our house. H... See more

there have been anumber of times when I have not received my order - the site says is has been delivered but it has not. When I have tried to manipulate your complaint sitye I get thr run around. I... See more

Absolutely pathetic as a company and a service. This opinion is not based on a single experience. Once you've hit 'confirm' on your order, what happens to the food you've ordered is now a gamble. It... See more

Ordered for 12.30pm. Told it would arrive 1.15pm. No show and then it suddenly updated to 2.50pm. Phoned restaurant who had no knowledge of order. Cancelled order with menulog. Group of very hungry fa... See more

Three hours and still no food. Have tried contacting Menulog through the chat and it's bloody useless. The app has said "nearly there" for more than 2 hours and hasn't changed in that whole time. It's... See more

Tried twice in one night to order food. Both times the order didn't arrive. Menulog didn't care and after 3 hours we basically had to order pizza hut. 300 dollars later and Menulog still doesn't gi... See more

ordered a MUSHROOM and pea curry from an Indian restaurant only to receive a dish of curry peas, not a single mushroom. asked for a refund and was told that it can't be processed because "restaurants... See more

I placed an order at 11.46 am today, it's now 2.32 pm and I still haven't received my food. I rang the restaurant at 12.20 pm and they advised the order had been sitting ready for pick up for at l... See more

Waited 2 hours for our order. After contacting menulog they said they had no drivers. We then cancelled our order to be told a refund takes 24 hours. Only too eager to take our money be very reluct... See more

Mostly great experiences. Help section could more responsive for some cases where you need to speak to someone

Terrible service. Had 3 different deliveries not show up and marked as delivered, (cameras at the front shows they never showed up) and even more deliveries incorrect or given someone else’s order all... See more

i dont like hungry jacks cost 100 but if i go shop its 50, every hj sucks, server cold, i gota take a long trip to get a plkace that makes it hot mcdonalds is ok

Continual bad delivery service. Often long and late delivery, regularly damaged/spilled/missing food or wrong order. Terrible customer service and limited or no refunds for missing items!

will not refund your order even if it doesn't arrive.

Rip offs. Don't deliver and take your money

**Update** Received refund, only after lodging a complaint via the Office of Fair Trading. Unbelievable. Paid over $75 for a Menulog order that never showed up. No knock, no food, no conta... See more

Used to be a good platform, now they just don’t care. Sooo many issues in the last 12 months. Final straw was a 3 hour wait for barely warm food. When contacted they told me it arrived within the d... See more

Don't help their customers, they help there stores more and the customer is suffering, I ordered at 8:36 pm and I didn't get my pizza 🍕 mind you 5 minutes to drive here until 10.30pm nah I could have... See more

THIEVES!!! Ordered 2 dishes for $54 from a popular Asian chain store. Food never arrived but was collected from the store as we rang them to see what was going on. The food I'm assuming became the... See more