Lisa D

I placed an order at 11.46 am today, it's now 2.32 pm and I still haven't received my food. I rang the restaurant at 12.20 pm and they advised the order had been sitting ready for pick up for at least 20 minutes. I then decided to place an order for pick up directly with the restaurant and when my husband picked it up at 1.00 pm, our Menulog order was still sitting there waiting for collection. I tried to cancel the order on Menulog and was unable to do so. None of the instructions on how to cancel the order or contact Menulog work.

WHAT A TERRIBLE COMPANY.

Great variety of calendars and quick shipping.

Still waiting, it's been 2 months. First shipped from the USA and arrived in Australia, country of delivery, but I never received it. I contacted the seller and was provided with a new tracking number - shipped from China. I thought this was an American company! After this item being in transit for 14 days, I contacted the seller again through PayPal and was provided with a 3rd tracking number. I've escalated this issue with PayPal as I don't believe this company is legitimate.

Helpful customer service prior to purchase. The email with the link to the software download was received minutes after submitting the order. The instructions provided to download the software were easy to follow.

Easy ordering and speedy delivery. We needed to order a couple of pool parkas for our grandkids for Easter presents. I was a bit concerned about how long standard delivery would take to arrive so I took the option of paying a measly $10 for express post delivery to ensure we received our order before Easter. Ordered on Sunday and received on Tuesday - very impressive.

We ordered the pool parkas for our grandkids as we use them when we go swimming and they are a great product.

Comfortable, lightweight, easy to wash and quick drying. Will be great when travelling, so I ordered some more.

We placed an order which was shipped promptly, but never arrived at our post office box address. After lengthy investigations, including emails, visiting a post office that had received the parcel incorrectly and obtaining a copy of the shipping manifest and tracking details we discovered that the shipping address on the parcel was incorrect. We checked our order confirmation and the correct postal address was provided. Over several emails we tried to explain that the issue was at Step One's end and not our or Australia Post's errors. However, responses from Step One were unsatisfactory and didn't resolve the issue. The parcel has since been returned by Australia Post to Step One as it was undeliverable. We would have expected contact from Step One asking us why the parcel might have been returned to them.

We twice requested a phone call to discuss and try to resolve the issue but they advised don't have phone support yet. Isn't anyone capable of picking up a phone and making a call!

As they wouldn't make a call we requested a refund which that have provided. We also advised them that we would not be supporting their organisation now or in the future.

Quick delivery. Very cute, funky sandals. Good fit. Love'em.

It was easy to find the item I was looking for. The checkout process was easy and I can use PayPay. I love free delivery!

Prompt Delivery
I placed my order at lunchtime and the hamper was delivered by 9.30 am the next morning. Talk about speedy service. This certainly wasn't expected during these COVID restricting times. The recipient was very happy with their present.