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MedicAnimal.fr Reviews 49,559

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TrustScore 4.5 out of 5

4.6

Pet Store
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Rated 5 out of 5 stars

Excellent product that I use on the advice of my veterinarian with the 3 cats I had. I've been using this product for over 20 years now. An annual consultation with my veterinarian for annual vaccines... See more

Rated 4 out of 5 stars

Great products at good prices and fast delivery, but please please take more care how you pack the items for delivery. My last order was for a 12kg bag of dog kibble and 12 tins of dog food. It was pu... See more

Rated 5 out of 5 stars
Verified

This saves me money and allows me to not have to get in dribs and drabs from the shops. The product selection is good and having it on a regular order means that I never run out. I have been using the... See more

Rated 5 out of 5 stars
Verified

The product was well explained and presented. The communication during delivery was excellent and the product looks and smells great. The biggest plus is that my 12 year old dog who had gone off h... See more

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Company details

  1. Pet Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50K reviews

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How this company uses Trustpilot
Rated 2 out of 5 stars

Delivery took too long

I ordered on 6th June (French website) and got the delivery on 25th!! My cat needs special food and I needed to order at zooplus days later and their delivery came within 3 days!

June 26, 2019
Unprompted review
MedicAnimal.fr logo

Reply from MedicAnimal.fr

Hi Alice,

Thanks for your message. We are sorry to hear that. Could you please email us at contact@medicanimal.com with your order number? Then, we can have a look to your order and see what's happened.

Many thanks,

Customer services team

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Rated 3 out of 5 stars

Sincere effort to respond to my expectations after a problem arose.

19 mars 2019
Simple: Ordered 2 bags of cat food...both listed as 'Disponible' on the website. No news for 5 days so I called SAV only to find out that one of the items is 'en de retour en stock' for the end of this coming week. I would have been waiting for 10 days or more with no update if I hadn't called the SAV.

That same item is still listed as 'Disponible' at the website !
Why such misleading information on the website ?

Why do you take payment prior to fulfilling and/or shipping an order ?

Cat's going to lose weight. I will have to go out and buy replacement food because of total mismanagement of my order.

Even though they are at fault the did not even propose to send half my order immediately and the rest when it is back in stock. This lack of a simple gesture indicates they do not value my fidelity.

02 avril 2019
UPDATE
The SAV contacted me the same day I posted my review and proposed to send out the bag available immediately and refund the other bag as at that point they no longer had a known availability date. Given the sincere attempt to satisfy my requirements I have updated my rating from two to three stars and changed the title.

March 19, 2019
Unprompted review
MedicAnimal.fr logo

Reply from MedicAnimal.fr

Bonjour,

Nous sommes sincèrement désolés d'apprendre que votre expérience Medicanimal n'est pas été celle espérée.

Veuillez croire que nous mettons tout en œuvre afin d'améliorer la qualité de notre service.

Nous restons à votre disposition, n'hésitez pas à nous écrire à contact@medicanimal.com muni de votre numéro de commande et nous vous répondrons vous un délais de 24 heures.

Toute l'équipe Medicanimal vous remercie, sachez que nous prenons à cœur vos remarques.

Cordialement,

Service Clientèle France

Rated 2 out of 5 stars
Verified

Just OK

Delivery time abysmal,my dog does not like the dry food,but the price of the teeth wipes is awesome!

February 27, 2019
Unprompted review
MedicAnimal.fr logo

Reply from MedicAnimal.fr

Hello,

We are sorry to hear that. Please accept our sincere apologies for the delay.

Do not hesitate to contact us with your order number at contact@medicanimal.com

Best Regards,

French Customer Service

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