My friend and attended Mac at St Pancras and had a consultation with Kevin. I have never worn make up before and Kevin was very accommodating. He invested a lot of time explaining what products would... See more
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AMI from Morleys Brixton Mac counter is a sweetheart!!! Very friendly & knowledgeable about Mac products and her craft. Ended up spending more on extra products as she spent time to explain & show me... See more
MAC discontinue so many great products and colours it’s so disappointing. The recent relaunch of Studio Fix Powder Plus is the final straw for me. 20 plus years I have been using this product and they... See more
Disgusted MAC have discontinued the OG BLUE undertoned CREME CUP and have the audacity to steal the name shade and use it for a nude vile shade. We loved it as the blue undertone made our teeth look... See more
A lot of products out of stock
A lot of products out of stock, it's frustrating. But always nice to visit the website to get great make up inspiration.
May 17, 2017
Unprompted review
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At MAC Cosmetics, next day delivery does not mean next day delivery.
As a going-away present, I ordered £100 worth of cosmetics from MAC one Tuesday. The urgency was, my friend was leaving on Thursday and I needed the goods by Wednesday. I paid the £6.50 charge for next day delivery.
There was no communication from customer service the following day. Nothing to notify or inform me that my goods would not arrive on Wednesday. It took a call from me at 2pm on Wednesday to find out that my goods were at the warehouse and had not yet been dispatched.
The customer service representative told me the very best she could do was refund me the cost of the next day delivery, and I should wait for the package to arrive under normal delivery times. It took a 25-minute phone call for a full refund to finally be authorized.
It was clear, there was going to be no going-away present for my friend. Completely let down, disappointed, and frustrated with MAC Cosmetics not being able to staff their warehouse well enough to make sure orders go out on time.
I'm glad Amazon don't have this problem!
December 7, 2016
Unprompted review
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