Lottoland Reviews 5,794

TrustScore 2 out of 5

2.2

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with various aspects of the company's services. People report issues with contacting customer support, citing unhelpful AI chatbots and a lack of human assistance. Consumers also mention problems related to payments, including deposits not being credited to their accounts and unauthorized transactions. Furthermore, reviewers express concerns about the refund process and the functionality of the website. People report delays in receiving their withdrawals, with some experiencing account closures without explanation. Consumers also report that the support email response times are slow and the phone number provided on the website is not working.

Based on these reviews

Rated 2 out of 5 stars

Absolutely disgraceful customer service the worst site by far for any customer service they pick and choose withdrawal time frame The support email is ridiculous days for a response the phone number... See more

Company replied

Rated 2 out of 5 stars

Not had but 1 feature from almost £200 played i understand that maybe bad luck however i made a deposit 26th and it’s still not credited to my account. The live chat is AI so no help at all and I’ve n... See more

Company replied

Rated 3 out of 5 stars

Like most sites, I had some decent wins to begin with around £600 back from £60. But again like most sites the wins are now few and far between, hardly hit “free games” on any slot game that I cho... See more

Company replied

Rated 1 out of 5 stars

Paid me £60 yesterday and then yesterday I won a total of 840 pound and now they are refusing to pay me what ive won out and refusing to give me a reason why and when I have spoke to the agent she cut... See more

Company replied

Rated 1 out of 5 stars

Been playing a while had no issues until today my first withdrawal i spoke with customer service via chat to be told my account is closed have to do KYK ?? As I have another account I dont !! What is... See more

Company replied

Rated 1 out of 5 stars

Wish there was negative star option. Had deposited and withdrew money with no problem until I had a 4700 win. Refused to let me withdraw but didn't put restriction on my my account while asking me for... See more

Company replied

Rated 1 out of 5 stars

Played £20 won some lost some then thought take £40 out went onto my account there to see what the hold up was only to notice my account is closed had no emails or anything of the sort explaining why... See more

Company replied

Rated 1 out of 5 stars

I played this app last 4yrs i am vip customer I think . Just asking lottoland is scam app if scam app pls return 50% amount ... Suddenly 'o reason my account is closed without reason after I send mor... See more

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Rated 1 out of 5 stars

Would be zero star if I could, deposited £20 through Apple Pay after signing up, was playing slots. Ended up withdrawing £40.20. Woke up the next day they had my account closed, live chatted them (cho... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking. I got so many bonuses on this site and never got out of the red. For instance I got 9 bonuses on big bass the golden lakes and didn’t win anything substantial, think the bigge... See more

Company replied

Rated 1 out of 5 stars

So I have just tried for the first time to withdraw my first winning bat from them only to find this morning they have closed my account! The amount is for £1750 and after reading the reviews on here... See more

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Rated 1 out of 5 stars

Worst customer support ever , joined and funded ..hours later closed my account without warning the message said my account as been closed and to check my email..so i did, no email for 2 days , emaile... See more

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Rated 1 out of 5 stars

These guys are scammers I won my bet around £300 to withdraw.. thought ok that’s fine.. asking for my documents I have emailed them multiple times of my required documents but for some reason they kee... See more

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Rated 1 out of 5 stars

Just deposited 20 pound for 300 free spins fair enough won 9.80 yet within those spins I did not get any scatters got over at least 10 twice yet couldn't get a third even had a double try 3x yet sti... See more

Company replied

Rated 1 out of 5 stars

Firstly they taken money from my bank which I didn’t deposit they apologised and acted quickly and offered compensation so I held off given a review. I carried on using this site and now found out the... See more

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Rated 1 out of 5 stars

I don't get my deposit amount since 59 days, and also multiple times.I gave all the payment proof and bank statement. But lottoland doesn't give my deposit amount.there is not a single response from l... See more

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Rated 1 out of 5 stars

There should be an option to rate as 0 stars because these clowns are the worst company I’ve ever dealt with I withdrew 3 payments of £20 within a few hours of each other, two days later 2 £20 payment... See more

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Rated 4 out of 5 stars

I've been stung in the past before my fake casinos (Pitbet.io for example, never EVER use them). I read the reviews after making a £20 deposit with Lottoland (never learn) and then I won £130 -... See more

Rated 1 out of 5 stars

Do not use this site especially for slots they are a complete scam it's all fixed if your lucky to get a bonus don't get excited you won't win much and it will always be after you've lost loads, you c... See more

Company replied

Rated 1 out of 5 stars

SCAM SCAMMERS SCAM!!! AVOID AT ALL COSTS. I HAVE PLACED OVER £120 IN BETS ON THE HORSEY FORTUNE LOADS AND LOADS OF DEAD SPINS AND NOT ONE BONUS ROUND ON £0.40 SPINS UPPED TO £0.80 A SPI... See more

Company replied

Rated 1 out of 5 stars

0 STARS ABSOLUTE SCAMMERS OWE ME £800 AND AFTER 2 MONTHS ASKED FOR BANK STATEMENT TO PAY AND NOW WONT PAY ME SAYING I BREACHED TERMS AND CONDITIONS FALSE INFORMATION!!! WILL NOT REPLY WILL NOT EMAIL B... See more

Company replied

Rated 1 out of 5 stars

Avoid, avoid, avoid. Signed up for the welcome bonus. Accidentally forgot to tick it on my first bet so deposited again. £40 in total, got my bonus and won my money back. Nothing ventured, nothing... See more

Company replied

Rated 1 out of 5 stars

Withdraws are a joke takes way too long all for £20 not exactly inviting for more deposits

Company replied

Rated 1 out of 5 stars

I joined th site putting in all my details and placed 2 bets on the Irish lottery. The application took my money and confirmed my bet. I have gone back to check my numbers and my email address is r... See more

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Rated 1 out of 5 stars

I remember I deposited 10 and won 30 I tried to withdraw they started asking for all sorts of private information I told them to keep it and closed my account straight away! They rob you then pu... See more

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Rated 1 out of 5 stars

I deposited £15 early hours this morning and ended up winning and withdrawing £3921. Few hours later my account has been closed with no email to justify why it has been closed. DO NOT TRUST THIS SIT... See more

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Rated 1 out of 5 stars

I would have given - stars if they existed I have been a costumer for over a year. When I won a small 50 euros price, I did not withdraw it, so that all of a sudden Lottoland wiped out all my ba... See more

Company replied

Rated 1 out of 5 stars

Unknown transactions This morning they made transactions on my behalf for £62! I had to close my account and even after doing that I had declined transactions made on my behalf once again!! I try... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking site. Made a withdrawal in June for £20.04 never received it, got another one pending now for £100.24 and doubt I will get that as it’s been 3 days now. Sent an email in and get to... See more

Company replied

Rated 1 out of 5 stars

If I could give 0 stars I would, no customer service live chat doesn’t work never any agents available. Phone lines closed. Quick enough to take your deposits no questions asked but if you decide to w... See more

Company replied

Rated 1 out of 5 stars

Concerns. I haven't had issues with lotto land previously however. My deposit limit is 20 pound a day to which I have put 20 in. Then for some strange reasons a random 50 has be... See more

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Rated 1 out of 5 stars

Poor customer service. No direct contact number. Theft. Deposited money then won a bet and withdrew it. Or so I thought. Didn’t show up on my lottoland account but was on my bank account. They owe... See more

Company replied

Rated 1 out of 5 stars

Nearly 24 hours and no withdrawal making me think it ain’t coming like the rest of the reviews what’s going on Lottoland why you taking so long?????

Company replied

Rated 1 out of 5 stars

Worse site i have ever played for looping. Plus it is a mickey mouse set up. No deposit option when in a game, so have to start again every time. Will not open into full screen on laptop. Pay out o... See more

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Rated 1 out of 5 stars

deposit 2 seconds and withdrawal 5 business days are the most pathetic don't play withdrawals can take up to 10 days

Company replied

Rated 1 out of 5 stars

Bet settled 5 hours ago still not paid out!! Still owed money from an underpaid bet 2 days ago as well! Emailed no answer, live chat non existent, fraudsters!

Company replied

Rated 1 out of 5 stars

This site is a joke! For around the last year every Friday I've played the free draw game and the free wheel game. Apparently the results are random. Literally only ever lands on 20% off!! It's rigged... See more

Company replied

Rated 1 out of 5 stars

Initially bad review lost 500, then they noticed my review I was bombarded with safer gamling message every 3 seconds covering my whole slot while doing so ans after that I magically w... See more

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Rated 1 out of 5 stars

There customer service is shocking takes nearly a day to reply to a email

Company replied

Rated 1 out of 5 stars

Wish they was a minus star rating, won £125, cashed out, still waiting 4 weeks later, after multiple emails with the correct information that they had asked for still no further forward, no contact n... See more

Company replied

Rated 1 out of 5 stars

I have put in thousands over the past few years I won 2k and they wanted this and that done all they asked and they blocked self exclude my account from there behalf and now ignoring me all the time I... See more

Company replied

We perform checks on reviews


Company details

  1. Lottery Vendor
  2. Online Casino or Bookmaker

Information provided by various external sources

At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.


Contact info

2.2

Poor

TrustScore 2 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Been using this site for a long time…

Been using this site for a long time and never had any problems until I finally won a decent amount of£2600! They haven’t paid me my winnings, ignoring my emails, and also they have now closed my account without any explanation. I expect this money in my account ASAP they were quick enough to take my money. I’m going to report to the gambling commission. I don’t care that they closed my account, but I want my money.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID! AVOID! DO NOT Deposit!!!!

Absolutely shocking customer service and extremely difficult to speak to an actual human.
Takes deposits very easily but when you actually win and try to withdraw money the company makes it very difficult to achieve this. Only contact is email and response is limited. Hopefully my funds will eventually arrive but will never use the site again.

October 13, 2025
Unprompted review
Rated 3 out of 5 stars

What a shame from this site

What a shame from this site. i won £800 off 40p spin and that was spending £120 to get in the bonus. i have had some great wins compared to most sites but here is my issues. i have one game stuck frozen with a bonus ready inside to play and 4 small bonus withdrawals totalling just over £100 missing. contacted via emails with screen shots as they have no other form of contact. its been 7 days since first email and ive sent 3 total with no reply at all. if they resolve my issues then 5 star will be given as this site has been very good otherwise.

Update 17th oct finally been contacted back they claim payments were reversed but don’t know why but they require bank statements I can’t provide will see what happens next.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Welcome bonus ????

Paid in 100 pounds to place some bets after seeing their attractive welcome bonus. Wasn't able to place any bets for some unknown reason so I decided to withdraw my 100 pounds. Waited 14 hours and got 90?? pounds reimbursed . With no money left in my account and no betting history??? Deleted the app
Please stay away from this betting site. Other sites at least give you a chance to win some money before they eventually take your money 😁
😁.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

I played Lottoland for the first time…

I played Lottoland for the first time this weekend, I deposited £20 and ended up winning a total of £480, I received the first withdrawal of £30 within 6 hours, but have waited over 16 hours for the second withdrawal totalling 450, worrying, I thought I would check out the reviews, and saw a lot of 1 star ratings. with this in mind I contacted customer service via live chat and received a prompt response stating my money would be with me within 48 hours, ok..... 10 minutes later I receive notification from my bank it is there.. lovely. thankyou.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Don't know how this cheating website…

Don't know how this cheating website gets away with it,I'll even post what there reply will be .As this is a public domain account related query please contact customer service, which I have done and no reply

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Wish there was negative star option

Wish there was negative star option. Had deposited and withdrew money with no problem until I had a 4700 win. Refused to let me withdraw but didn't put restriction on my my account while asking me for More varivifation. They let me keep playing while I was trying to withdraw. They should of put my account on hold the same way other casinos have. I've sent so many emails and gone through trust pilot. This was in 2023 and still hasn't been resolved. The time while I was waiting to be verified I was able to still deposit and was still sent emails and bounus'I've since blocked myself from gambling as I had a problem. Avoid at all cost

October 15, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hello,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 1 out of 5 stars

Paid me £60 yesterday and then…

Paid me £60 yesterday and then yesterday I won a total of 840 pound and now they are refusing to pay me what ive won out and refusing to give me a reason why and when I have spoke to the agent she cut me off what was really rude. Will be taking this further if I am not paid what I am owed as they are quick enough to take your money but once its a big pay out they refuse. Awful awful awful.

October 10, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello Lee,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 1 out of 5 stars

Don't pay you you winnings

Wish I had read the reviews looks like I'm not getting my money back.

September 29, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello Kenneth,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 1 out of 5 stars

Withdraws are a joke takes way too long…

Withdraws are a joke takes way too long all for £20 not exactly inviting for more deposits

October 9, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello Milton,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 1 out of 5 stars

There customer service is shocking…

There customer service is shocking takes nearly a day to reply to a email

October 7, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello Jordan,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 2 out of 5 stars

Absolutely disgraceful customer service…

Absolutely disgraceful customer service the worst site by far for any customer service they pick and choose withdrawal time frame
The support email is ridiculous days for a response the phone number provided on the website does not work very unhappy with the service great game choices

October 4, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello Emma,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 1 out of 5 stars

Worst customer service ever

Been playing a while had no issues until today my first withdrawal i spoke with customer service via chat to be told my account is closed have to do KYK ?? As I have another account I dont !! What is that but I should still get my winnings if I sent my id...after reading reviews I have very little faith ..stay well clear they are very rude and unhelpful I will be reporting to gambling committee uk if this isn't sorted out

October 7, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 1 out of 5 stars

I have put in thousands over the past…

I have put in thousands over the past few years I won 2k and they wanted this and that done all they asked and they blocked self exclude my account from there behalf and now ignoring me all the time I've been a good customer I've had no problems up until now this is so unfair my solicitor said I'm entitled to take them for discrimination slander and compensation

October 7, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello Aideen,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 1 out of 5 stars

Played £20 won some lost some then…

Played £20 won some lost some then thought take £40 out went onto my account there to see what the hold up was only to notice my account is closed had no emails or anything of the sort explaining why this has happened. Not happy at all shambles if you ask me

October 7, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello Michelle,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Rated 1 out of 5 stars

deposit 2 seconds and withdrawal 5…

deposit 2 seconds and withdrawal 5 business days are the most pathetic don't play withdrawals can take up to 10 days

October 5, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

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