Absolutely disgraceful customer service the worst site by far for any customer service they pick and choose withdrawal time frame The support email is ridiculous days for a response the phone number... See more
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At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.
23 Ocean Village Promenade, Gibraltar, Gibraltar
Replied to 99% of negative reviews
Typically replies within 48 hours
Been using this site for a long time and never had any problems until I finally won a decent amount of£2600! They haven’t paid me my winnings, ignoring my emails, and also they have now closed my account without any explanation. I expect this money in my account ASAP they were quick enough to take my money. I’m going to report to the gambling commission. I don’t care that they closed my account, but I want my money.
Never gave my winnings just wasted my time, it's not very good.
Absolutely shocking customer service and extremely difficult to speak to an actual human.
Takes deposits very easily but when you actually win and try to withdraw money the company makes it very difficult to achieve this. Only contact is email and response is limited. Hopefully my funds will eventually arrive but will never use the site again.
What a shame from this site. i won £800 off 40p spin and that was spending £120 to get in the bonus. i have had some great wins compared to most sites but here is my issues. i have one game stuck frozen with a bonus ready inside to play and 4 small bonus withdrawals totalling just over £100 missing. contacted via emails with screen shots as they have no other form of contact. its been 7 days since first email and ive sent 3 total with no reply at all. if they resolve my issues then 5 star will be given as this site has been very good otherwise.
Update 17th oct finally been contacted back they claim payments were reversed but don’t know why but they require bank statements I can’t provide will see what happens next.
This site allows people on with gam stop restrictions takes all your money and no help do not use
I got my withdrawal in two days, after all reviews was so scary, but everytging is fine !
Paid in 100 pounds to place some bets after seeing their attractive welcome bonus. Wasn't able to place any bets for some unknown reason so I decided to withdraw my 100 pounds. Waited 14 hours and got 90?? pounds reimbursed . With no money left in my account and no betting history??? Deleted the app
Please stay away from this betting site. Other sites at least give you a chance to win some money before they eventually take your money 😁
😁.
I played Lottoland for the first time this weekend, I deposited £20 and ended up winning a total of £480, I received the first withdrawal of £30 within 6 hours, but have waited over 16 hours for the second withdrawal totalling 450, worrying, I thought I would check out the reviews, and saw a lot of 1 star ratings. with this in mind I contacted customer service via live chat and received a prompt response stating my money would be with me within 48 hours, ok..... 10 minutes later I receive notification from my bank it is there.. lovely. thankyou.
Don't know how this cheating website gets away with it,I'll even post what there reply will be .As this is a public domain account related query please contact customer service, which I have done and no reply
Wish I looked at the reviews. Never playing with this site again.
Wish there was negative star option. Had deposited and withdrew money with no problem until I had a 4700 win. Refused to let me withdraw but didn't put restriction on my my account while asking me for More varivifation. They let me keep playing while I was trying to withdraw. They should of put my account on hold the same way other casinos have. I've sent so many emails and gone through trust pilot. This was in 2023 and still hasn't been resolved. The time while I was waiting to be verified I was able to still deposit and was still sent emails and bounus'I've since blocked myself from gambling as I had a problem. Avoid at all cost
Reply from Lottoland
Paid me £60 yesterday and then yesterday I won a total of 840 pound and now they are refusing to pay me what ive won out and refusing to give me a reason why and when I have spoke to the agent she cut me off what was really rude. Will be taking this further if I am not paid what I am owed as they are quick enough to take your money but once its a big pay out they refuse. Awful awful awful.
Reply from Lottoland
Wish I had read the reviews looks like I'm not getting my money back.
Reply from Lottoland
Withdraws are a joke takes way too long all for £20 not exactly inviting for more deposits
Reply from Lottoland
There customer service is shocking takes nearly a day to reply to a email
Reply from Lottoland
Absolutely disgraceful customer service the worst site by far for any customer service they pick and choose withdrawal time frame
The support email is ridiculous days for a response the phone number provided on the website does not work very unhappy with the service great game choices
Reply from Lottoland
Been playing a while had no issues until today my first withdrawal i spoke with customer service via chat to be told my account is closed have to do KYK ?? As I have another account I dont !! What is that but I should still get my winnings if I sent my id...after reading reviews I have very little faith ..stay well clear they are very rude and unhelpful I will be reporting to gambling committee uk if this isn't sorted out
Reply from Lottoland
I have put in thousands over the past few years I won 2k and they wanted this and that done all they asked and they blocked self exclude my account from there behalf and now ignoring me all the time I've been a good customer I've had no problems up until now this is so unfair my solicitor said I'm entitled to take them for discrimination slander and compensation
Reply from Lottoland
Played £20 won some lost some then thought take £40 out went onto my account there to see what the hold up was only to notice my account is closed had no emails or anything of the sort explaining why this has happened. Not happy at all shambles if you ask me
Reply from Lottoland
deposit 2 seconds and withdrawal 5 business days are the most pathetic don't play withdrawals can take up to 10 days
Reply from Lottoland
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