Aw

Hi there,

I hope you are well.

I am sorry to hear that you are unhappy with the outcome of your games.

We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.

You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.

Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.

Kind regards
Tia
Customer Reviews Team

Hello. We appreciate you taking the time to share your experience. We're sorry to hear you feel this way regarding your recent spending and winnings. We value your feedback and will use it to improve our services.

Please be advised that all of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Every 3 months, the leading independent and internationally approved testing agency eCOGRA conduct an audit of all bets placed on our RNG games to determine the Return To Player % (RTP).

Hello,

Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Chris- Lottoland Representative

Hello,

Thank you for your feedback.

I am sorry you feel that you have not had the results you hoped for in our Game section.

Please note that all our Games are supplied to us by reputable providers and that we do not have the tools to control the outcome of any Game session.

All Scratchcards and Games are fully tested and certified by an Accredited Games Testing company. The Testing companies we use are audited and approved by the UK Gambling Commission.

Liam- Lottoland Representative

Hi Aw

We know a losing session can be frustrating. Unfortunately, all outcomes are randomly generated and any wins you may receive are based entirely on luck. Chances of winning are not impacted by the amount of spins or money deposited.

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. If you still need assistance, please feel free to reach out to us.

We regret that your experience with the penalty shootout feature was not satisfactory. We appreciate your feedback and will consider it as we work to improve our services.

We appreciate you sharing your thoughts about the free spins. We regret that the change and your experience have not been positive. We'll consider your feedback.

Hey there,

Thank you for taking the time to share your experience with the bills. It’s not the experience we wish to create for any of our customers.

You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: https://www.vodafone.co.uk/paymcd.

Alternately you can contact our Social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.

Thanks,
Vodafone Social Media Team

We appreciate you sharing your experience. We're sorry you feel the gameplay was unfair. We'll look into the matter to ensure a fair gaming environment for everyone.

Hello, we appreciate you sharing your experience. We're sorry to hear that the bonus rounds and potential winnings didn't meet your expectations. We do value your feedback and strive to improve our services.

Hi,

We're disappointed that we didn't live up to your standards. We're always looking for ways to improve, and we'll take your feedback to heart.

Thank you,
The Team at QuinnBet

Hi Aw,

Thank you for your review. We understand your frustration when gameplay doesn’t go the way you hoped — it can feel discouraging, especially over longer sessions.

To reassure you, all games at O’Reels Casino are supplied by licensed providers and run on independently certified Random Number Generators (RNGs). This means every spin is completely random and fair, with outcomes that cannot be influenced or altered by us. While scatters and bonus rounds can be exciting features, their appearance is determined entirely by chance, and wins are never guaranteed.

As we can’t verify individual accounts here on Trustpilot, we’d encourage you to reach out to our customer support team directly if you’d like us to review your gameplay or deposits in more detail.

O’Reels Casino is fully licensed and regulated by the UK Gambling Commission, and we are committed to offering a fair and responsible gaming environment for all players.

Best regards,
O’Reels Casino Team