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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's app and service, highlighting the positive interactions with the staff and the excellent customer service provided. Consumers found the application process straightforward and appreciated the clear communication and transparency throughout. People also appreciated the speed and efficiency of the service, with many reporting quick approval times and fast disbursement of funds. The team's helpfulness and professionalism were frequently mentioned, with reviewers noting the staff's friendly and respectful approach. However, opinions on payment terms appear to be mixed, with a lack of consensus among reviewers.

Based on these reviews

Rated 5 out of 5 stars

Very quick and easy to apply. Super efficient team and loan approved within a few hours. Would definitely recommend this company. So simple and made to feel comfortable.

Rated 5 out of 5 stars

It's my first time when I'm applied for a loan with MAL just I'm was surprised how quick them respond with my application. This team it's very helpful, a lot of professionalism them have, I'm get my m... See more

Rated 5 out of 5 stars

It was straight forward. Good customer service came across through the questions asked. Everything explained clearly. Seemed to be a friendly and helpful company.

Rated 5 out of 5 stars

They've made the process straightforward and easy to use. Nice and simple and everything was laid out upfront and literally took a few minutes from finding, to applying, to having it accepted. Can't... See more

Rated 5 out of 5 stars

Completing the application was easy, then I have a phone call with the member of the staff after alloing acces to my bank records.I'm sorry that I don't remember the name, but he was polite and he e... See more

Rated 5 out of 5 stars

Quick and easy. I have a bad credit score mainly because of new application but good credit history. Money transferred right away.

Rated 5 out of 5 stars

Mal loan was very competitive and it was straightforward for me to apply. The team were very helpful and linked in with me almost immediately. I needed the loan to fix my car which I need for work... See more

Rated 5 out of 5 stars

Great customer service, quick and easy responses from each member of the team! Couldn’t be more happier with my result has helped me so much! Just waiting on my payment to come through now!

Rated 5 out of 5 stars

Very approachable team, friendly and respectful. I was happy they offered me 9 months loan instead of 12 months loan like most of the other lenders offering. I definitely recommend as they get things... See more

Rated 5 out of 5 stars

When no other institution wanted to get me the help I needed, loans by Mal came through and it was as easy as can be. Got emails and text messages telling me exactly what was happening and the call ce... See more

Rated 5 out of 5 stars

I have tried to get a loan with a few different company who all rejected straight away. I found loan by Mel and filled out an application and haven’t looked back since they have been clear and transpa... See more

Rated 5 out of 5 stars

Definitely need more than 5 stars! This company are a pleasure to deal with. So professional and empathetic. I needed this loan for something extremely important and I tried them as a last resort as I... See more

Rated 4 out of 5 stars

Thank you to Robbie, Georgia, Rhys for your very caring and professional assistance while securing a personal loan. You were very understanding and the loan went through quickly once all info had... See more

Rated 5 out of 5 stars

Very happy with the service Money I borrowed has helped me in a big way has I have had some unexpected family problems losing my dad and a mother in law very quick to get in touch with me too

Rated 5 out of 5 stars

I was struggling to get credit due to a poor credit score, and Loans by Mal came to the rescue - it was an easy and painless process.

Rated 5 out of 5 stars

Really quick and easy to contact. Very good team with consistent communication, jade was great

Rated 5 out of 5 stars

Fast and friendly, easy to deal with no complicated questions Would highly recommended

Rated 5 out of 5 stars
Verified

This company has been excellent! Friendly,professional and approachable. I have called twice since I have had my loan and the reception has been a delight. You can tell they strive to deliver top n... See more

Rated 5 out of 5 stars

It was really straightforward to do online! And the friendly staff helped me go through it! very well even suggesting something that would work better! Which in this climate is good can't recommend en... See more

Rated 5 out of 5 stars

Great customer service and quick and easy response.just waiting on my payment if it’s go through and it’s really help 👍

Rated 5 out of 5 stars

Second time I have got a loan from Mal. I went back because the staff are helpful professional and very friendly. Would highly recommend this company

Rated 5 out of 5 stars

Very straightforward application process and Eva and staff could not have been more helpful, considerate and understanding. The telephone conversation was very clearly explained in a professional yet... See more

Rated 5 out of 5 stars

I am so glad and happy with your very professional and polite ,quickly and accurate my GOD,I have no word to explained simply excellent. Thank you

Rated 5 out of 5 stars

Great service from start to finish ,easy application ,had a quick phone call from one of there team ,who was very polite ,and loan was payed out fast ,would advise anyone to use this company well wort... See more

Rated 5 out of 5 stars

The team was very efficient from start to finish and the turnaround time to get approved was literally 1 day.

Rated 5 out of 5 stars

Applied last night spoke to a lady today and within a few hours money was in the bank. Quick and easy application process

Rated 5 out of 5 stars

Applied on line fast and easy took a lovely phone call from mal then just sat back and waited

Rated 5 out of 5 stars

I felt reassured by Mal UK application and personnel who spoke with me to ensure I was OK for repayment. I Recommend you give this company a try

Rated 5 out of 5 stars

Excellent company to deal with. Service quick and easy to use.loan paid straight away thank you

Rated 5 out of 5 stars

I'm happy with the service; everything went smoothly and without any problems. I recommend this company.

Rated 5 out of 5 stars

Straight forward easy process Nothing to hide No hassle Polite staff

Rated 5 out of 5 stars

The lady who I spoke to was amazing can’t remember her name tho. But she was very helpful

Rated 5 out of 5 stars

Seamless communication and efficient from start to finish. Great customer service and I highly recommend!!

Rated 5 out of 5 stars

I struggled some financial problems. When I applied for loan.they approved the same day and within 24 hours money transferred to my account .Really great service and appreciated

Rated 5 out of 5 stars

Applied for a loan was really easy to fill the online form in didn’t have to show any paperwork just my bank details only took couple hours and was paid into my bank account very happy and I’d highly... See more

Rated 5 out of 5 stars

Loans by Mal made the process very simple for me and was a quick and easy application, Thank you to Reece in particular dealing with the many phone calls and guiding me throughout the process

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Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Loan Agency
  4. Non-Bank Financial Service

About Loans by Mal UK

Written by the company

Fair and affordable unsecured loans


We offer affordable loans tailored to your monthly income, giving you a flexible way to borrow what you need without the hassle. You can choose repayment terms of 9, 12, or 24 months, with loan amounts ranging from £1,000 to £5,000, depending on what suits your circumstances.

Our process is simple and fast – using the latest technology, we provide instant online decisions in under five minutes, so you’re not left waiting. With transparency and speed at the heart of what we do, we strive to make borrowing straightforward and stress-free.

Once your loan is approved, you’ll be supported by our dedicated, UK-based Customer Care team. If you ever need assistance or face financial challenges, your personal account manager will be available by phone, SMS, or email – giving you the chance to speak with a real person every time. All applications are subject to status. Terms and conditions apply. APPLY NOW WHY OPEN BANKING? CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 35% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

the process was easy quick and simple I…

the process was easy quick and simple I received funds not even 2 hours after submitting my full application. I plan on clearing the loan in a month or two as I only needed it short term and with no overpayment fees MAL is perfect for anyone who needs credit quickly

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , quick and efficient just a few a questions and money was in my bank account in less than 2 hours

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick and easy to apply.

Very quick and easy to apply.
So happy with this Loans Mal uk.
The advisor Jade was very professional, polite, calm and taking time very carefully listening to me on all my replies.
I give Jade more than 5 stars if I could I will give 10.
👍

October 27, 2025
Unprompted review

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