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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the jewelry, describing the pieces as elegant, comfortable, and beautifully crafted. Consumers also appreciate the lovely gift presentation and secure packaging. The fast delivery service is another highlight, with some reviewers noting surprisingly quick shipping times to international destinations. People consistently mention the exceptional customer service, describing the staff as friendly, helpful, and quick to respond. Reviewers feel valued and appreciate the personalized attention they receive. The designs, especially those inspired by nature, are also a favorite among consumers. While opinions on specific orders vary, the overall sentiment towards the company's service remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

I purchased a gift for my partner but choose the wrong type. I requested an exchange and they made the process very straightforward and within days of returning they replaced with the type my partner... See more

Rated 5 out of 5 stars
Verified

I ordered the Angel Wing Necklace in Yellow gold. I love it ! It looks very expensive on and I wore it constantly on a recent holiday. Lovely packaging and quick delivery. Thank you

Rated 5 out of 5 stars
Verified

Amazingly wonderful Sunburst White Mother Of Pearl Earrings Emerald Green Gold. You never really know what to expect when you order things on line BUT these did not disappoint. I have start... See more

Company replied

Rated 5 out of 5 stars

Stunning superb quality tennis bracelet! So sparkly !! Absolutely beautiful and with an evening gown would look like real diamonds as the stones are not too big and flashy. The stones are the size you... See more

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Rated 4 out of 5 stars

Just got my parcel - 2 pair of earrings and a necklace. The stud earrings are absolutely stunning and look reliable. The bigger earrings are lack of the locker on them - it's just constant feeling t... See more

Company replied

Rated 4 out of 5 stars
Verified

Going to give these as a gift to my boyfriend’s mom! I love them, but need to go for smaller ornamentation myself

Rated 5 out of 5 stars
Verified

I’ve purchased from Latelita before and I find their products really great. I bought a green earring and was worried that it would appear dull in comparison to the photo against the ear but it definit... See more

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Rated 5 out of 5 stars

Buying earrings for my daughter’s wedding day I plunged for the Blue Pansy earrings. When they I arrived I immediately regretted not going for this Pink version. I emailed Latelita (husband and wife t... See more

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Rated 5 out of 5 stars

I have ordered from Latelita a few times now. The website is easy to navigate and ordering is simple. There is a wide range of jewellery on offer making choosing a bit tricky!! Each time I have ordere... See more

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Rated 5 out of 5 stars
Verified

Always satisfied with Latelita, excellent products, good prices and most of all their customer service is second to none.. Personnel are so helpful, kind, polite, warm, listen to your queries and the... See more

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Rated 5 out of 5 stars

Absolutely in love with this jewelry brand! So I wanted to express my appreciation: every new collection has really stunning pieces and the quality is amazing. I travel a lot (different climates, t... See more

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Rated 5 out of 5 stars

I've absolutely fallen in love with Latelita – a true gem among independent jewellery brands. Their pieces strike the perfect balance between elegance and everyday wearability. Whether I'm dressin... See more

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Rated 5 out of 5 stars

I have a large collection of jewellery from Latelita and I absolutely love every piece. The quality is consistently excellent, the designs are beautiful, and everything feels like great value for mone... See more

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Rated 5 out of 5 stars

I have been searching for the perfect statement earring to wear to a formal Spring wedding. The Feathered Leaf Statement Drop Earrings are stunning and very well-made. I live in a coastal town in th... See more

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Rated 4 out of 5 stars
Verified

The excellent customer service and beauty of the items purchased bring me bck to this shop. Both the pearl, poppy chocker and the lapis lazuli necklaces are stunning, enhancing anything they are wor... See more

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Rated 5 out of 5 stars
Verified

I own many pairs of Latelita earrings and I simply adore them. Wonderful quality and beautiful styles, with great customer service. The floral & pearl designs in the jewel tones are my favourites. I... See more

Company replied

Rated 5 out of 5 stars

Orderd to Saudi Arabia arrived within three days only the Quality and the Packaging are perfect I want to thank the support team, especially Jenny for the quick response by the way, my order was... See more

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Rated 5 out of 5 stars

I bought a necklace for my niece's birthday on Latelita website, and everything went perfectly well ! Aside from a large choice, the quality of the necklace is very high, the packaging perfect for a... See more

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Rated 5 out of 5 stars

Company is great had lots of different bits of jewellery from them Very disappointed this time necklace and bracelet amethyst is so tiny nothing like picture

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Rated 5 out of 5 stars
Verified

I accidentally clicked twice on the travel protection when completing my order. I e-mailed them and they responded quickly and removed the second charge. The earrings came quickly and were packaged... See more

Company replied

Rated 5 out of 5 stars

I rarely leave reviews but I am so pleased with my purchase that I wanted to leave positive feedback. I purchased a pair of earrings as a gift. The delivery was very prompt and the earrings are very... See more

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Rated 5 out of 5 stars
Verified

Collecting the serpentine range..amazing quality,eye-catching desighn,the necklaces are exceptional, latest is the multistrand black onyx,I bought x2 and made a multistrand layered look EVERYONE has a... See more

Company replied

Rated 5 out of 5 stars

My husband ordered me a pair of Santa Maria Large Cross Earrings which arrived yesterday. Beautifully packaged and carefully posted. He said it was a wonderful website full of such beautiful jewelle... See more

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Rated 5 out of 5 stars
Verified

I was looking for a specific piece of jewelry and found it at Latelita. Ordering was easy, shipping cost to Canada was more than reasonable, and I received my order in just 3 days. Unbelievable! The... See more

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Rated 5 out of 5 stars
Verified

My necklace is so beautiful, got so many compliments. Had some problem with delivery but it was UPS who made the mistake and Latelita did everything to help out so everything went smooth in the end... See more

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Rated 5 out of 5 stars

From the moment i purchased my beautiful ring, i was kept up to date what was happening right till i received my parcel this morning.I couldn't believe this fancy box in another box with my ring in it... See more

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Rated 5 out of 5 stars

Any issues are always handled very speedily and to the complete satisfaction of the customer. I have been a customer for many years. The products are not only exotic but perfectly crafted.

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Rated 5 out of 5 stars

It was a great experience. I loved their products and I wore the necklace et the bracelet as a bride. Great quality. When I had to refund some articles, the customer service was very kind a... See more

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Rated 5 out of 5 stars

Latelita is my go-to jewellery for any special occasion! Great customer service when I had problems with delivery to a tricky location. Swiftly solved and by a very efficient team! Thanks Latelita... See more

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Rated 5 out of 5 stars

I needed to return a ring and exchange but accidentally bought a second one! Lesley and Stephen in the customer care team have both been so responsive and helpful in sorting out cancelling the acciden... See more

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Rated 5 out of 5 stars

Love love love this company. All my pieces so far are elegant and understated. I can wear them anytime with anything ...but I can't wait for the next big 'do' so I can buy one of their statement piece... See more

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Rated 5 out of 5 stars
Verified

Great quality, amazing jewellery, very elegant and comfortable to wear. Excellent customer service. Very pleased with my purchase. Five stars, I'll buy again. Thank you so much

Company replied

Rated 5 out of 5 stars

From Joe Uesugi Latelita is a great company to do business with. Everyone in Customer Service team is quick and helpful. Above all, Alpay is an awesome and reliable business owner to talk to.

Company replied

Rated 5 out of 5 stars
Verified

Great service beautiful product and lovely gift presentation and communication from order to delivery. I bought a broach for my mum for her birthdayafter all her jewellery was stollen whilst she was... See more

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Rated 5 out of 5 stars

Placed my order mid-day on Friday which arrived mid-day the next day. A beautiful Spencer necklace presented in an equally beautiful jewellery box. Thank you Steve

Company replied

Rated 5 out of 5 stars
Verified

Beautifully crafted pieces, adding a high level finish to an oullfit. An excellent customer service. What more could I ask for?? Excellent value, and all from a family business.

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Rated 4 out of 5 stars

Unfortunately items ordered took longer than advised eg almost 4 weeks probably due to Xmas rush. However communications from Latelita staff were good and items arrived intact. Excellent qualit... See more

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Rated 4 out of 5 stars
Verified

I ordered the pendant as a gift and it was a winner! A very lovely piece of art. Delicate and high quality necklace with thoughtful packaging. My only gripe is that the pendant is attached to the nec... See more

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Rated 3 out of 5 stars

Very pretty and well made earrings but I feel that they are expensive for simulated stones. Next time I might purchase something it would have been part of a sale promo.

Company replied

Rated 5 out of 5 stars

Great customer service. I had to return my item as it wasn't suitable. I was refunded within a week . I would recommend Latelita.

Rated 5 out of 5 stars

Im so pleased with the quality of both pieces ordered, they came beautifully presented too and delivery was speedy.

Company replied

Rated 5 out of 5 stars

I had a fantastic experience shopping with Latelita. Their customer service was outstanding – super fast to respond and incredibly helpful throughout the purchasing process. It really made me feel... See more

Company replied

Rated 5 out of 5 stars

Gorgeous jewellery, very high quality. Lovely packaging and prompt delivery. Will definitely buy again.

Rated 5 out of 5 stars
Verified

Perfect for what I need them for !! They look just like Pasquale Bruni earrings that retail for $12,000

Rated 5 out of 5 stars

Great customer service, great communication, and a great piece of jewelery. Shipping was super fast and convenient too. Thanks team!

Rated 5 out of 5 stars

Fantastic email thanking me for making the purchase almost as soon as I had paid for the ear-rings, which is a lovely gesture. They arrived very promptly in fantastic packaging and with a Thank You ca... See more

Rated 5 out of 5 stars

I received your order and I just want to tell you this : I have a very dear and meaningful memory of pomegranates, I used to collect and share some with my mom before she passed away and since then... See more

Company replied

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Company details

  1. Jewelry Designer
  2. Costume Jewelry Shop

About Latelita

Written by the company

SHOP NOW CONTACT US


Welcome to our profile page


Latelita is a British designed, atelier jewellery brand.

Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.

Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.

Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.

Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.

Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.

Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.

We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.

Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.  

 


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Straightforward gift exchange. 1st class service

I purchased a gift for my partner but choose the wrong type. I requested an exchange and they made the process very straightforward and within days of returning they replaced with the type my partner wanted. 1st class customer service that many other organisations should be envious of. Will definitely use this company again. Thank you Paul

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Angel Wing Necklace

I ordered the Angel Wing Necklace in Yellow gold.
I love it !
It looks very expensive on and I wore it constantly on a recent holiday.
Lovely packaging and quick delivery.
Thank you

September 11, 2025
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Rated 5 out of 5 stars

Gorgeous jewellery

Gorgeous jewellery, very high quality. Lovely packaging and prompt delivery. Will definitely buy again.

September 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Im so pleased with the quality of both…

Im so pleased with the quality of both pieces ordered, they came beautifully presented too and delivery was speedy.

August 23, 2025
Unprompted review
Latelita logo

Reply from Latelita

Hi Lisa,

Thank you so much for your lovely review. We’re delighted you’re pleased with the quality of your jewellery, and it’s wonderful to hear you loved the packaging and speedy delivery too.

Kind regards,
Stephen
Latelita Customer Care

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Rated 4 out of 5 stars

Nice Jewlery for the price

Just got my parcel - 2 pair of earrings and a necklace.
The stud earrings are absolutely stunning and look reliable. The bigger earrings are lack of the locker on them - it's just constant feeling that you may lose them, though they're pretty.
The necklace stone is soooo small, I expected them to match the earrings, but they are tiny, that's why it's 4 stars.

August 18, 2025
Unprompted review
Latelita logo

Reply from Latelita

Dear Valeriia

Thank you so much for your feedback and for sharing your thoughts on your new jewellery. We’re thrilled to hear you love the stud earrings and found them reliable and stunning.

We’re sorry to hear that the larger earrings and necklace didn’t quite meet your expectations. Your comments about the earring fastenings and necklace size are really valuable, and we’ll certainly pass this along to our design team.

We truly appreciate you taking the time to leave a review and hope your pieces bring you lots of joy when worn.

Kind regards,
Stephen
Latelita Customer Care

Rated 2 out of 5 stars

Looks beautiful but super tiny

Looks beautiful but super tiny

August 16, 2025
Unprompted review
Latelita logo

Reply from Latelita

Dear Kamala,

Thank you for your feedback. We’re so glad you love the look of your jewellery, though we’re sorry the size wasn’t quite what you expected.

Kind regards,
Stephen
Latelita Customer Care

Rated 5 out of 5 stars

First time buyer

Excellent quality great customer service information sent from purchase to delivery beautiful presentation total satisfaction. Will recommend to all my family and friends

August 13, 2025
Unprompted review
Latelita logo

Reply from Latelita

Dear Dean,

Thank you so much for your wonderful feedback. We’re delighted to hear you’re happy with the quality, service, and presentation. Your recommendation means a lot to us!

Kind regards,
Stephen
Latelita Customer Care

Rated 5 out of 5 stars

Company is great had lots of different…

Company is great had lots of different bits of jewellery from them
Very disappointed this time necklace and bracelet amethyst is so tiny nothing like picture

August 13, 2025
Unprompted review
Latelita logo

Reply from Latelita

Dear Gaynor,

Thank you for being such a loyal customer and for sharing your feedback. We’re truly sorry to hear the amethyst necklace and bracelet felt smaller than expected and not as pictured. We do try to provide as much product information and photography as possible to help customers make their choice, but we’ll review this again to see where we can improve.

Kind regards,
Stephen
Latelita Customer Care

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Rated 5 out of 5 stars

Stunning earrings

The earrings is absolutely stunning.

August 12, 2025
Unprompted review
Latelita logo

Reply from Latelita

Dear Customer,

Thank you for your lovely feedback! We’re so pleased to hear you find the earrings absolutely stunning – we hope you enjoy wearing them.

Kind regards,
Stephen
Latelita Customer Care

Rated 5 out of 5 stars

Always satisfied...

Any issues are always handled very speedily and to the complete satisfaction of the customer. I have been a customer for many years. The products are not only exotic but perfectly crafted.

August 6, 2025
Unprompted review
Latelita logo

Reply from Latelita

Dear Customer

Thank you so much for your kind words and for being such a loyal customer over the years. We’re delighted to know you value both our service and our craftsmanship – it truly means a lot to us.

Kind regards,
Stephen
Latelita Customer Care

Rated 5 out of 5 stars
Verified

Really beautiful earrings

Really beautiful earrings. Highly recommend they were simply stunning.

July 11, 2025
Latelita logo

Reply from Latelita

Dear Claire,

Thank you for your lovely review. We’re so pleased to hear you found the earrings beautiful and stunning – your recommendation means the world to us.

Kind regards,
Stephen
Latelita Customer Care

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