Rachel Bates

United Kingdom

Reviews

Review of OutDazl

Review of Clear Business


Rated 5 out of 5 stars

Excellent Customer Service on the What’s App System

David was excellent and really helped solve my problem. He was polite, knowledgeable and efficient and he followed up on everything as promised. He’s been amazing!
We did it all through the App chat. It’s definitely the most effective way for of communication with this company and I would highly recommended using it. Until I used the app service I couldn’t get hold of anyone or get any help. Thank you so much David for all your help x

May 5, 2025
Unprompted review

Reply from Clear Business

Hi Rachel,

We're happy to hear that David was able to effectively resolve your issue.

We appreciate your feedback regarding our WhatsApp platform and its effectiveness. We're glad you found it to be a helpful communication tool and thank you for sharing your positive experience!

Chloe
Digital Team

Review of Cettire


Rated 5 out of 5 stars

The service is always very professional…

The service is always very professional & efficient. I Would buy from Cettire over & over.
I found them by accident in 2024 when searching for a Gucci dress I wanted to buy and I was able to get it from them.
And I have since purchased various other items from them.

January 10, 2025

Review of Latelita


Rated 5 out of 5 stars

Excellent Service

I own many pairs of Latelita earrings and I simply adore them. Wonderful quality and beautiful styles, with great customer service. The floral & pearl designs in the jewel tones are my favourites. I love a glamorous statement earring!
The pin on the back of one of my favourite pairs broke and Latelita charged me a small fee to repair it for me. In the end it was too difficult so they replaced the earrings for me with a new pair. I was delighted with the service and correspondence received. Thank you so much Latelita love Rachel xxx 😘

November 15, 2024

Reply from Latelita

Thank you so much, Rachel, for your glowing review! We’re absolutely delighted to hear how much you adore your Latelita earrings and that our designs bring you joy—especially the floral and pearl statement pieces! It’s wonderful to know they add that glamorous touch you love.

We’re so glad we could help with your favorite pair and that the replacement left you happy. Your kind words about our service and correspondence mean the world to us. Thank you for being such a valued part of the Latelita family.

Kind Regards

Harriett
Latelita Customer Care

Review of Wolf & Badger

Review of mytheresa.com


Rated 5 out of 5 stars

Five Star Business

Super product selection, excellent service and always on time. Thank you MyTheresa, keep up the good work xx
As an observation, I would love to see a customer points or rewards system for loyal customers Xx

October 2, 2024

Review of Next

Review of Pacifica


Rated 5 out of 5 stars

Excellent Engineer

Stef was professional, friendly and polite. A very nice young chap.
He was a knowledgable engineer and fixed my tumble dryer without making any mess and and respected his surroundings. 5 out of 5 Stef 👍

January 29, 2024
Unprompted review

Reply from Pacifica

Thank you for your 5* Reply,

We really appreciate you taking time to provide positive feedback about our service

We hope you have a great day

Review of MATCHES


Rated 5 out of 5 stars

Matches is my favourite on-line…

Matches is my favourite on-line destination for beautiful clothing and accessories. I love their edit of brands and they are always my go-to site. I do shop with other on-line retailers (and sometimes shop directly with brands if Matches don’t have a particular dress I’m after for example) but I prefer to shop with Matches if I can get what I need from them.
Their swift delivery, customer service, beautiful packaging and products offering is second to none and I would always give them 5 stars for every aspect of their business.
I use them also for gifting to others often as I can rely on the products, packaging & service.
I also love the loyalty and rewards programme which they have always offered to their customers. The likes of Net-A-Porter and other stores I purchase from have not long had such a system in place and it’s not as good as Matches.
Matches you are the greatest!
Keep it up!
Love RB xx

January 17, 2024

Review of Latelita


Rated 5 out of 5 stars

Jewellery is always beautiful and of…

Jewellery is always beautiful and of the highest quality. I have several pairs of Latelita earrings and have purchased many items as gifts.
Delivery is swift.
Packaging and presentation beautiful.
I would highly recommend this brand and their gorgeous products.

November 13, 2023

Reply from Latelita

Hello Rachel,
Thank you so much for providing us with such a wonderful review! I'm very pleased to hear that your experience with our Petal Cascading Flower Earrings and Jasmine Flower Triple Drop Earrings has been so delightful.

It was great having you as one of our valued customers and we hope to have the opportunity of treating you again soon!

Kind Regards

Harri
Latelita Customer Care

Review of DUSK.com


Rated 5 out of 5 stars

Super quality products and speedy…

Super quality products and speedy delivery would order from this company again and would highly recommend

November 13, 2023

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Review of Beauty Pie


Rated 5 out of 5 stars

I am mega impressed with Beauty Pie!

I am mega impressed with Beauty Pie!

I was recently introduced to the brand and website by my sister who had been gifted some beauty pie products by a good friend.

I have purchased several make up, beauty and hair products and I am totally thrilled with my purchases.

The quality of the products is wonderful and the price points are fantastic.

I have always been a die hard Dior, Chanel & Charlotte Tilbury make up & cosmetics fan and I have changed at least 80% of my go to products for Beauty Pie. That’s how good they are.

The website is easy to use and the products arrive swiftly and beautifully packaged.

I am a convert! Keep it up Beauty Pie

Love you, RB xx

September 18, 2023

Review of mytheresa.com


Rated 5 out of 5 stars

Excellent Service and Products

Excellent service, super on-line curation to choose from, speedy delivery, always packaged beautifully (something I really appreciate) and loved my purchase. Keep it up MyTheresa! Love Rachel xx

September 6, 2023
Unprompted review

Review of Latelita


Rated 5 out of 5 stars

Beautiful Jewellery

Beautiful Jewellery, lovely packaging & great service.

May 8, 2023

Reply from Latelita

Thank you so much for taking the time to review Latelita Jewellery, Rachel! We are thrilled to hear that you love our products and appreciate your sweet words about our packaging and customer service. Here at Latelita Jewellery, we strive to always deliver a delightful experience and it is great to know that we have succeeded in doing this for you! We hope you enjoy your pieces for years to come and look forward to having you as a customer in the future.

Kind Regards

Harri
Latelita Customer Care

Review of DPD UK

Review of Hobbycraft

Review of Well Pharmacy

Review of Bakker.com


Rated 5 out of 5 stars

excellent service & beautiful quality…

excellent service & beautiful quality plants and flowers. I'll be back for more Bakker.com! thank you RB x

August 27, 2020
Unprompted review

Reply from Bakker.com

Dear Rachel
Thank you for your nice and positive review.
We are glad to count you amongst our happy customers and look forward to your next order!
Enjoy your beautiful and healthy plants.
Have a nice day,
Anna from Bakker.com

Review of British Corner Shop


Rated 5 out of 5 stars

A brilliant find

A brilliant find for some of my household supplies. Very efficient even during lockdown and was packaged very well and securely with lovely branded tissue paper inside and a hand written note. Very impressed, will certainly use again. Thank you x

May 25, 2020
Unprompted review

Review of Vetsend