Victoria Clapham Junction

We ordered the wrong dishwasher but did not realise because it sat unpacked whilst we completed our kitchen. On Sunday 26th October we unpacked it with our installation plumber and realised our mistake.

We immediately took photos and emailed the service department. And then phoned on Monday 27th morning.

Step in the extraordinary Dale Fletcher. He asked several questions to clarify the situation, assessing the merit of our genuine mistake and agreed to exchange the machine for the one we thought we had bought.

Not only did he do that - he also worked hard to find a date to get the replacement to us fast as we had been w/o a DW for so long.

He offered generous & professional & efficient solutions to our mess-up. We could hardly believe our good fortune.

Dale was superb.

But we also think perhaps his response is the culture of the company? - that the ELekDirect/AO commitment to the customer is important to them?

You dont feel that often these days.

SO!

If you are planning to buy any white goods - buy them from ELEK DIRECT & AO - if you genuinely mess up you'll be looked after by someone who cares.

Delroy was simply brilliant. Did all the lovely things with good mannners, lovely grounded strong energy. Attentive to me explaining my problem with unreliability etc. he did not just solve the obvious problem but he backtracked up the line to ensure all the signals were strong into the house. Left no stone unturned. I was full of confidence
After he left that my broadband would be effective and efficient.

Moving House
We needed to register ourselves at our new address which had an existing OVO account.

Sharon took us through the registering process which is tedious for both parties. There are some complicated issues but she minimised them as much as she could. Leaving an overall satisfactory feeling once the job was done,

OVO clearly have protocols that must be complied with which can be difficult to navigate.

Sharon did this very professionally avoiding tension - so easy in these situations

My disaster of losing my handbag with everything including the car keys was pretty devastating. I had NO IDEA that within six hours of the disaster I would have new keys to my car from this wonderful company.

AND - so affordable - and so reasonable - and so very very pleasant.

My first telephone contact was with someone intelligent, thoughtful, practical, professional & sympathetic. AND he was a problem solver.

Then the engineer arrived with his 'office & factory' in a pretty impressive van.

Half an hour later p job done - two new keys - and at a surprising affordable cost.

Bravo Car Key Solutions

Amazingly wonderful Sunburst White Mother Of Pearl Earrings Emerald Green Gold.

You never really know what to expect when you order things on line BUT these did not disappoint. I have started digging out old outfits & semi-precious bead necklaces to wear with these earrings.

I dont really wear dangly swinging earrings - unless of very formal occasions but I will wear these.

They are stunning.

and I will be back to latelita for more ....

Yet another excellent session with Dr Hannah Adams - solving little problems as well as the more challenging ones.

She & her Dental Nurse have a lovely relationship which is soothing for the person in the chair. She has a such a lovely manner.

The SUPER ELIXIR is an essential part of my Morning Ritual. After rising with lemon & green tea I have my Supergreens Elixir on an empty stomach so that the nutrients get into my system quickly. And begin working their magic as I go about my day....

I feel a little unprepared for the day without it!

I have LOVED making both the Super Elixir and the Evening Elixir part of my Daily Rituals - not quite in a sacred place - but up there somewhere. I started last October in my quest to recover energy & general balanced health after major spinal surgery in 2024.

They have both made material differences in my well-being since I started. And I have just started with the Collagen Elixir although it is too soon to think about that......

I recommend that anyone who listens to their bodies - and who is still searching for something that makes a difference - to try the Super Greens in any of its flavours - and give it a go.

The same H&V engineer comes every year and I like him, trust him and have great confidence in his abilities & professionalism,

I was an early customer of BOXT when it set up and have enjoyed how they manage things.

Lovely product - love the quality as much as the styling & designs. Comes in v nice packaging. Sometimes these 'too good to be true' offers turn out to be disappointing when you get them home.

Not halara - I have bought six pairs altogether and will vet more.

My Summer trouser wardrobe in black & white & Blue

Great phone support yesterday from Rachel who sorted out one error & smoothed over some grey areas.

This morning's delivery could not have been smoother or better.

Sy & Onasis ticked every box for Professionalism, Efficiency, Experience & Knowledge, lovely open characters, mindful, thoughtful interaction with me to make sure I was confident, happy etc.

I am thrilled. The 1.8 metre larder fridge was a like for like replacement for one bought 25 + years ago. Many improvements in cubic volume since then, energy efficiency, mangement etc. Its perfect. I love it.

I recently specified the very same Hotpoint large fridge for a kitchen I designed & specified in North Norfolk. Other brands were available with a £1,000 - £1,500 price tag and no materially superior specification.

I know this product is sound because of how long the first one lasted.

Don hesiate! In two hours I can turn it one. Until then I shall read the new manual and register it for my 10 year warranties...

Victoria of Clapham Junction.

This rug lived up to everything I expected and was led to believe by the website. It is a wonderful concept and it is executed so well.

The fact that it can be machine washed is life changing from the whole house keeping perspective. I have was he other 'light' rugs in the past and broken washing machines! Expensive.

I will be build a collection as time goes by and my other rugs perish....

The order was placed in conjunction with an offer that made the products just over £70.00. When the order was acknowledged it showed at over £184.00 so I tried immediately to cancel it.

Too late said the Agent. The the Royal Mail said they would deliver on a date when I was out all day. SO! I changed it to two days later. BUT they delivered on the original day when no-one was in - to a busy central London street - outside the front door. No surprises it wasn't there when I got back.

The real problem starts when I am trying to give Perricone the information so that they can resolve the issue with the Royal Mail. I uploaded everything on their website on their forms with as much evidence as I had - but FIVE times they made excuses that I had submitted the wrong thing.

I am not that stupid. Not Five times stupid.

are they trying it on? Will I get my £184 back?

Who knows? but pay attention when ordering from these people on their website. You dont get these problems with QVC

The People From Boxt are real professionals - not just BOTS going through the motions.

I chose them for my boiler 4 years ago because they talked common sense about Boliers. And they’ve been looking after it ever since.

They were so much better than anyone else at the time that many of those other companies have had to raise their game and copy Boxt!!!

I can see how they are copying Boxt’s service ethics!

Good for Boxt!

Nice delivery chap as usual. Lovely outlook - very cheery.

I love ZIPCAR.

For lots of reason which I will list but my overwhelming passion for the company is after a costly & disastrous experience with Getaround. I wrote a review at the time about Getaround titled 'CAVEAT EMPTOR'. You will be able to find it. Be very careful.

1.ZIPCAR operates with an app which unlocks the car for you. And signs you off at the end.
2. BUT there is also a brilliant website which is superb for seeing what cars are available nearby when you are booking. Nice website - good to navigate and use.

3. My usual ZIPCAR is a 5 minute walk away, it is a really nice VW Golf. It sounds silly but I feel it is 'mine'. It recognises my Phone & connects me immediately. I feel so comfortable using it which I do for long distance travel about once a month.

4. You dont have to use your own money for Fuel - it is calculated after your've completed your journey

5. for London based people Congestion Charge is included. How cool is that.

6. You can buy very reasonable annual insurance which means you pay nothing if there is an incident

7. BEST OF ALL - there is ALWAYS someone at the other end of the phone if you are concerned about something or something looks tricky.

8. the ZIPCAR staff are superb: professional; great people skills; problem solvers; great general advice to help you decide on a path forward. Every conversation for me has left me with a feel-good factor.

9. No-one is trying to fleece you and steal your money.

I heartily recommend this company. My car had to go when ULEZ came in. I dont regret this for a second.

VARH

Naked Wines suits me exponentially. As a single person of a certain age with too much to do all the time this system works brilliantly. Naked Wines takes all the heavy lifting out of making sure I have really nice wine in my wine rack for when people come. The monthly fee one pays also means that you have money 'money in the bank' when you need to lay out for an occasion.

I chose to work with BOXT about three years back when I was buying a new boiler - it was a no-brainer to buy from them after discussing my needs with their technical/sales office. The chap in the office, a Mr Ed Hartley, just talked sound knowledgeable common sense. And instilled confidence. He wasn't trying to flog me any old thing I could afford like British Gas was doing. He was talking boilers and people.

I haven't looked back. I have just had my third service from them - my confidence in them remains 10 out of 10. And I know met boiler is being well looked after.

CAVEAT EMPTOR - BUYER BEWARE

Think very carefully before you hire a car through GETAROUND. You can ZIP around London with a more ethical company paying less and offered more value added service.

After you have booked something you cannot change it. The price only goes up. It cannot go down even if you change requirements that should reduce the fee.

They will find a reason to strip money out of your deposit. You cannot speak to anyone. They will not reply to your emails. They impose unilateral judgements & price penalties with no evidence.

Greedy car owners will try to suck more cash out of you on the flimsiest of reasons.

GETAROUND will support them.

Finally I phoned the LLP Registered Company address to make a complaint. After that I finally received an email reply. A second phone call ten days later triggered some of my money back.

It took me the best part of ten weeks to get £200 refunded. And a lot of hard work.

Hire a car from anyone but not GETAROUND.

I am now signed up with a proper company. ZIPPING around London in the same model of car for less money. Fully insured. Congestion charge included. With a call-centre, people to talk to and systems in place to protect you from apparent extortion.

People like me who need a car service have far better options than this horrible company.

VARH of Clapham Junction

My wonderful earrings arrived earlier than the suggested date which was great as they were for a v swish wedding. And most importantly they did not disappoint! they looked like they did on the model in the promotion shots.

I had mail-ordered two other items which must be returned - they were smaller than the promotional info & pics suggested. They will go back.

But not my Wolf & Badger red beaded earrings which are a joy.