KS International Reviews 1,301

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and knowledge of the staff, particularly over the phone. Consumers appreciate the ease of ordering through the website, the speed of delivery, and the excellent communication throughout the process. People also mention the competitive prices and the high quality of the products. Consumers report that orders are delivered on time and well-packaged. Reviewers value the company's ability to quickly resolve any issues, such as incorrect parts or delivery hiccups. Customers are confident in recommending the company to others, citing their positive experiences with various products and services over the years.

Based on these reviews

Rated 5 out of 5 stars

Order a few times now and been nothing but reliable. Would highly recommend . Last thing I ordered was Friday morning and delivered sunday

Rated 5 out of 5 stars

SUPERB SERVICE!!!!! Recently bought 2 wind mirrors, well priced, shipped immediately and received in 1 day instead of the expected 3! Service is always great with KS International, I use them seve... See more

Rated 5 out of 5 stars

First time using KS International 10/10 yes 10 out of 10 for KS International! The web site is very easy to use & identify the correct part, the price point was excellent against other supplie... See more

Rated 5 out of 5 stars

I've used KS-International for over 10 years for suspension, breaking, filters, wheel bearings etc. and have always had a good response. Even if I've had a failed part they have responded professiona... See more

Rated 3 out of 5 stars

On 13th August, I ordered a small item for delivery to Carriacou (Part of Grenada in the West Indies). Usually major couriers take about 1 week from UK. I write this on 26th September, I have still... See more

Rated 5 out of 5 stars

Ordered a engine sump for a Toyota Hilux . Unfortunately i ordered the wrong one but i phoned then on a Friday afternoon they identified the correct one and i received it on the following Monday . G... See more

Rated 5 out of 5 stars

Thank you so much for expediting a very late placed order, enabling the part to arrive next day and keeping our vehicle rebuild on track. A true example of long forgotten customer service that went ab... See more

Rated 5 out of 5 stars

Ordered left and right hand bumper supports. Only one was in stock but KS agreed to hold the order until both were available. Received the two items about a week later with tracking available from th... See more

Rated 5 out of 5 stars

Rang up to ask what part I needed was given part number ordered online parcel arrived when it was supposed to will use again and recommend to others no faults at all

Rated 5 out of 5 stars

I ordered some parts for my 4x4 from KS International, and I am very pleased with the whole process. Their website is very easy to use, and ordering items is very straightforward. Once ordered, I rec... See more

Rated 3 out of 5 stars

They’re great but they don’t update stock availability in a live way so you end up chasing items that they don’t have. Postage also needs to be specific to size and weight of goods bought rather than... See more

Rated 5 out of 5 stars

COULD NOT FIND MY VEHICLE ON THELOCK UP SO I RANG K S INTERNATIONAL AND THE GENTLEMAN ON THE PHON WAS VERY HELPFUL VERIFIED THE PART I ORDERED IT IT ARRIVED THE FOLLOWING DAY 10 OUT OF 10

Rated 3 out of 5 stars

The choice of DHL as your "Delivery Partner" is a mistake. They have been failing to deliver the items I ordered from you for a week to no avail. They have lied in their messages to me stating that th... See more

Rated 5 out of 5 stars

Second time of using KSI and once again do they give fantastic service. Items delivered on time as per the communication . Excellent service with top quality products, will be using again in the New... See more

Rated 5 out of 5 stars

This is the third time that I have purchased items from KS International. On every occasion the quality, price and level of service has been very good. I would certainly recommend them for anyone wi... See more

Rated 5 out of 5 stars

Amazing customer service always polite but quick and efficient. Helped us on short notice emergency parts more than once. Very well priced also.

Rated 5 out of 5 stars

Great service and prices my third delivery from you to the canary islands the latest being a bulky cylinder head and all without a hitch. i hope i dont need your services again soon, but if i do ,you... See more

Rated 5 out of 5 stars

Outstanding customer service and updated very well .pleasure to purchase from and will buy in confidence with this company .Top class well done all .Best regards Simon.

Rated 5 out of 5 stars

Superb. Arrived in under 24 hours. I will need to order quite a lot more as I renovate my Isuzu NQR mini artic tractor unit. Wont be going anywhere else for parts.

Rated 5 out of 5 stars

Rang up querying which ABS ring was right and spoke to a very helpful man who told me which one I should get. I asked if I could return if wrong and he said I could but that it was 100% the right one.... See more

Rated 5 out of 5 stars

Genuinely the best parts available for 4x4s. Japanese parts. All packaged incredibly. A very easy company to deal with, delivery to southern Ireland within 4 days. Brilliant company.

Rated 5 out of 5 stars

Brilliant, great service, used them many times from full suspension kits down to gaskets. Next day delivery is even better. 👍👍👍👍.

Rated 5 out of 5 stars

KS supplied exactly the correct part number we required at a very good price. Delivery arrived promptly and well packaged. Would definitely use KS again.

Rated 5 out of 5 stars

Great prices easy ordering and arrived quick everything you expect but don’t very often get. Getting next order ready. Highly recommend them.

Rated 5 out of 5 stars

Extremely helpful over the phone, gave me the part numbers I needed, and helped me navigate through the website. Parts arrived first thing Monday morning, well packaged. The prices where very good.�... See more

Rated 5 out of 5 stars

Fast service. Contacted me before sending to double check that the part I was ordering would work with the engine type I had. Had the part the next day even though it was ordered over a bank holiday... See more

Rated 5 out of 5 stars

Ordered on their website in the morning and delivered by DHL within 24 hrs. So you can’t get much better than that. Would highly recommend.

Rated 5 out of 5 stars

Easy to order through the website, arrived on time and packaged very well. Will be using again in the future for my 80 series land crusier and will be recommending to others

Rated 3 out of 5 stars

I was charged a higher price than i seen on the website for a DPF sensor. spoke with someone on phone and although the same part and part number they have 2 part numbers & 2 prices depending on the ve... See more

Rated 5 out of 5 stars

Good price good quality first class service quick delivery can’t fault this company shall use this company again

Rated 5 out of 5 stars

Saved me more than once when Isuzu told me item not in stock, usually cheaper too. Fast delivery. Good experiences.

Rated 5 out of 5 stars

Very helpful staff on the phone- placed the order on internet and then phoned to ask when it may appear ? Total surprise to be told should be with you in the morning - and it was !!! What more cou... See more

Rated 5 out of 5 stars

Gave me all the relevant part numbers.. good value.. had a small hiccup with delivery ( not down to KS ) they sorted it out straight away. Will definitely use again.

Rated 5 out of 5 stars

Perfect company to do business with. Right product, decent price and fast efficient service. Very helpful and keen to ensure a good customer experience.

Rated 5 out of 5 stars

My 2nd order now from KS International; I am pleased to record my order (a heavy exhaust pipe) arrived very promptly and in perfect condition. Thank you KS International.

Rated 5 out of 5 stars

Great customer experience, items shipped right away and got delivered in 2 days. Quality and I would highly recommend to anyone!

Rated 5 out of 5 stars

Great Customer service, Good price. Despite the courier damaging the item , KS International sent out a replacement item without any hassle, Brilliant company

Rated 5 out of 5 stars

I ordered the parts on Monday and they were delivered the following day. That's better than Isuzu could offer me. THANK YOU

Rated 3 out of 5 stars
Verified

phoned first to check if the springs came with bushes and was told yes so didn't order NO the new springs didn't, and for all the cost of them would have ordered them as well. husband fuming putting n... See more

Rated 3 out of 5 stars
Verified

Had problems with delivery , courier turning up without notification , then having to take items away again , next day I was given a delivery window of between 1.30pm to 2.30pm ,, I went home at 12.30... See more

Rated 3 out of 5 stars
Verified

Some of the parts I recieved wernt the brand I purchased. No call to ask if ok to change to a lower quality & cheaper brand. Only when I contacted them I was told the brand I wanted was out of stock o... See more

Rated 3 out of 5 stars
Verified

the parts were great exactly what I needed and are now on the car. The review is only three stars because I paid postage on both parts and they came in the same very small box. If I had ordered just... See more

Company replied

Rated 5 out of 5 stars

Have to say ordered back springs for my l200, fitted nicely no problems whatsoever,have to say read the reviews just cannot understand people, if you order the right part can't see what the problem i... See more

We perform checks on reviews


Company details

  1. Vehicles & Transportation

Information provided by various external sources

We have been trading for over 2 decades and have built up our product range to over 30,000 sku’s. We have two warehouse’s based in the heart of London and truly believe our knowledgeable & friendly staff will be able to assist in all your queries. All the parts shown on our website are ready for delivery to either a UK home or business address in 1-2 days. Certain areas in Scotland & offshore Islands may have a little longer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Top Class!

Used this company a few times and will continue to use it. Has all my parts such a selection of quality parts that are hard to find. Excellent service, fastest delivery and good packaging also. Happy customer!

October 23, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

SUPERB SERVICE!!!!!

SUPERB SERVICE!!!!!

Recently bought 2 wind mirrors, well priced, shipped immediately and received in 1 day instead of the expected 3!
Service is always great with KS International, I use them several times a year!

October 14, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Made a mistake when placing an order

Made a mistake when placing an order, rang K&S to rectify the problem,but the guys telephone manner was appalling, very abrupt and couldn't wait to get me off the phone.that said the problem was quickly resolved by a text message, hence the two stars

September 29, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

Item not received, Refunded including shipping

On 13th August, I ordered a small item for delivery to Carriacou (Part of Grenada in the West Indies). Usually major couriers take about 1 week from UK.
I write this on 26th September, I have still not received the item, and despite several requests, I have not received a refund.
In mid October, I did receive a full refund.
I believe that KSI acted correctly but were badly let down by the shipping company that they used. (UPS)

August 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Service

Great Customer service, Good price.
Despite the courier damaging the item , KS International sent out a replacement item without any hassle, Brilliant company

September 12, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look