Kayak Reviews 758

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars
Verified

I found that searching for flight was not very flexible in relation to the time I expected to be away.. Maybe 10,15,20...days..it all depended on cost... But I couldn't see how to input this flexibili... See more

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Rated 1 out of 5 stars

'Kayak, opodo, edream. Que des sites bidons qui arnaquent impunément le consommateur. Mais que fait la repression des fraudes ??

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Company details

  1. Hotel

Written by the company

Actuellement, KAYAK ne répond pas aux commentaires postés sur cette page. Si vous avez besoin d'aide, si vous avez des doutes ou si vous souhaitez partager une expérience que vous avez eue, veuillez nous contacter à l'adresse www.KAYAK.fr/support. Nous avons une équipe dédiée prête à vous répondre et à vous aider. Merci ! Chez KAYAK, notre mission est d'aider les gens à découvrir le monde en créant leurs outils de voyage préférés. Pour chaque requête, KAYAK recherche sur d'autres sites les informations dont les voyageurs ont besoin pour trouver les bons vols, hôtels, voitures de location et packages de vacances.


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1.3

Bad

TrustScore 1.5 out of 5

758 reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 3 out of 5 stars
Verified

There was no option to convert from…

There was no option to convert from French to English. Had there been, I would have completed my transaction. Consequently, I had to visit a travel agent to make my reservations.

June 1, 2019
Unprompted review
Rated 1 out of 5 stars
Verified

I found that searching for flight was…Difficult and pricing confusing..

I found that searching for flight was not very flexible in relation to the time I expected to be away.. Maybe 10,15,20...days..it all depended on cost... But I couldn't see how to input this flexibility.. Maybe it's just I didn't know how to use. Compared with Skyscanner I found Kayak system complicated. Sorry!

March 4, 2019
Unprompted review
Kayak logo

Reply from Kayak

Hi David,

Thanks for leaving us a review and for using KAYAK.

If you have any questions regarding the usage of our filters and our features, please feel free to reach out to us directly at:

https://www.KAYAK.fr/support

Our support team are always glad to help!

Best,

Tristan
The KAYAK team

Rated 5 out of 5 stars
Verified

Good and reasonably comprehensive…

A good and reasonably comprehensive search site. Relatively fast and easy to use, allows searching up to +/- 3 days which is very helpful and a good range of tools for filtering the search results.

March 3, 2019
Unprompted review
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Rated 5 out of 5 stars
Verified

I liked the easy to use interface, clear information ... leading to best prices !

I liked the easy to use interface, clear matrix of prices against departure/return dates, clear indication of airline in the list of options (already ordered).

I like the ease of setting up alerts.

I like that the URL clearly represents the search, and so can be bookmarked, even modified directly

... oh and it provided me the best prices I've found yet !!

February 3, 2019
Unprompted review
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Rated 2 out of 5 stars
Verified

I made a mistake by revising my trave…

I made a mistake by revising my trave destinations, i quickly called LASMINUTES imforming them about my mistakes and asking if they could be of help on rectifying the errors, he said yes but called back few minutes later to inform me that i need to pay extra 700€ before is can be revised. I refused to pay the 1100£ (pounces) he proposed, but i told him to canceal the reservation, so that i can start all-over, when i asked how much that will cost me, first he said 0€, but he later called me back to say it will cost me 30€, i said no problem, only for me to receive an emaill saying that they will repay me back 539€!; while i initially paid 604€. So it means he told me 30€ but he eventually withheld 63€ from my money, without properly informing me during our severals phone conversation.

October 13, 2018
Unprompted review
Kayak logo

Reply from Kayak

Hello Nelly,

Thank you for leaving us a review.

A quick reminder, KAYAK lets you easily compare hundreds of travel sites at once. Once you find the booking option you like, KAYAK gives you choices for where to book. You can book with an airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers.

We are sad to hear about your bad experience with lastminute.com, one of the providers participating in our results.

Please share more detail with our support team at www.KAYAK.com/support and we'll look into your report further.

Best,

William
The KAYAK team

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