NE

Nelly

France

Reviews

Review of Greenweez.com

Review of Kayak


Rated 2 out of 5 stars

I made a mistake by revising my trave…

I made a mistake by revising my trave destinations, i quickly called LASMINUTES imforming them about my mistakes and asking if they could be of help on rectifying the errors, he said yes but called back few minutes later to inform me that i need to pay extra 700€ before is can be revised. I refused to pay the 1100£ (pounces) he proposed, but i told him to canceal the reservation, so that i can start all-over, when i asked how much that will cost me, first he said 0€, but he later called me back to say it will cost me 30€, i said no problem, only for me to receive an emaill saying that they will repay me back 539€!; while i initially paid 604€. So it means he told me 30€ but he eventually withheld 63€ from my money, without properly informing me during our severals phone conversation.

October 13, 2018
Unprompted review

Reply from Kayak

Hello Nelly,

Thank you for leaving us a review.

A quick reminder, KAYAK lets you easily compare hundreds of travel sites at once. Once you find the booking option you like, KAYAK gives you choices for where to book. You can book with an airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers.

We are sad to hear about your bad experience with lastminute.com, one of the providers participating in our results.

Please share more detail with our support team at www.KAYAK.com/support and we'll look into your report further.

Best,

William
The KAYAK team