Justhaat.com Reviews 519

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent service. Ordered basmati and was despatched next day and received the following day. 10 kg bag well packed in nice cardboard box. Strongly recommended and will order again.

Company replied

Rated 5 out of 5 stars

I have ordered a few times from this company and highly recommend them everything is packed carefully in bubble wrap, l always order alphonso mangoes and they arrive in perfect condition, delivery is... See more

Company replied

Rated 5 out of 5 stars

Recently ordered my very first order from Justhaat.com and have to say that they exceeded my expectation. Very nice, protective packaging. I ordered sauces and not one drop leak or anything. All other... See more

Company replied

Rated 4 out of 5 stars

My recent experience with Just haat was fabulous. I had placed my order on Thursday and the delivery was at my door step by Saturday morning. They were very clear about the unavailable product and had... See more

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Company details

  1. Supermarket

Written by the company

Just Haat Online Indian grocery store. Just Haat is a trusted name as an Asian grocery store in the UK. We deliver the best quality grocery products in just one tap. Just Haat is a low-price online supermarket grocery store with over thousands of products and hundreds of brands in our ever-growing catalog like grocery, vegetables, Ready Meal, Health & Beauty and many more get them delivered to your doorstep. Free delivery for orders over £50*. Get £5 off for your first order.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

519 reviews

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Rated 5 out of 5 stars

Prompt delivery, great communication and well packed.

Excellent service. Ordered basmati and was despatched next day and received the following day. 10 kg bag well packed in nice cardboard box. Strongly recommended and will order again.

December 17, 2024
Unprompted review
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Reply from Justhaat.com

Dear Customer,
Thanks for your positive review.
We are very pleased placing your order was easy and it arrived promptly. We hope you enjoy your purchase. We are here to help you with anything you might need in the future.
Kindest regards,
The Justhaat.com Team

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Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. I ordered a range of snacks that proved to be fresh and delicious. Will be back soon!

November 17, 2024
Unprompted review
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Reply from Justhaat.com

Dear David Livingstone,
Thank you for your kind feedback. We are happy that you are so pleased with your product and that it met your requirements perfectly. We look forward to your next visit.
With kind regards,
The Justhaat.com Team

Rated 5 out of 5 stars

Fast service

Fast service and advice when needed. Quite happy with goods (Indian ready meals), packing and delivery.
Would readily recommend Justhaat to other customers.

October 8, 2024
Unprompted review
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Reply from Justhaat.com

Dear Shaun Ferguson,
Thank you for your kind feedback.

We are happy that you are so pleased with your product and that it met your requirements perfectly.

We look forward to your next visit.
With kind regards,
The Justhaat.com Team

Rated 5 out of 5 stars

Very Good service

order arrived in time and have a secured packing

October 3, 2024
Unprompted review
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Reply from Justhaat.com

Hi Krishna Singhal,
Thank you very much for your review.

Our aim is to offer quality products and speedy delivery, so it is a pleasure to know we met your expectations.
We are here for you when you need us next.

Kind regards,
The Justhaat.com Team

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Rated 2 out of 5 stars

The product range is diminishing

The product range is diminishing with every order and the stock control systems are inaccurate. This order has meant I was contacted twice with items unavailable, once ahead of shipment and then once again after to say items were unavailable. Not as good as it used to be.

June 27, 2024
Unprompted review
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Rated 4 out of 5 stars

Amazing Store with quick delivery service

My recent experience with Just haat was fabulous. I had placed my order on Thursday and the delivery was at my door step by Saturday morning. They were very clear about the unavailable product and had done an immediate refund into my basket. The way they packed the products were very secure and safe. The quality of the products are also good standard. I will highly recommend the service to all my friends and families.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Help keep our small businesses alive

Amazing selection of foods and nothing is to much trouble for the lovely customer service people and my delivery is delivered fast and efficient 😊 this is my 5th order and the little Diwali incense gift was beautiful and very thoughtful 😊😊

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Price good.
Rapid receipt of goods
Well packed
Next day delivery

January 23, 2024
Unprompted review
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Reply from Justhaat.com

Hi Sandra Hasan,
Thank you very much for your review.

Our aim is to offer quality products and speedy delivery, so it is a pleasure to know we met your expectations.

We are here for you when you need us next.
Kind regards,

The Justhaat.com Team

Rated 4 out of 5 stars

General assessment

The delivery is quick, they are responsive on chats either.

I gave for because every single time something is missing from the shop, product amount is not being updated!

Besides there are products that do not have the button at all even though they are signaled as in store.

Looking forward to see improvements.

January 13, 2024
Unprompted review
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Reply from Justhaat.com

Hi Zita Zambo,
Thanks for your positive feedback.

We are thrilled that you loved your experience; we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

We look forward to seeing you again in the future.
All the best,

The Justhaat.com Team

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Rated 1 out of 5 stars

Absolutely shocking sent me wring…

Absolutely shocking sent me wring orders also sent me 3 and charged me for 4 and customer service never picks up phone call

December 21, 2023
Unprompted review
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Reply from Justhaat.com

Hi Manish,
Thank you for taking the time to provide us with your feedback.

Please contact us on info@justhaat.com so that we may assist you.

We look forward to hearing from you.
Best wishes for 2024,

The Justhaat.com Team

Rated 5 out of 5 stars

Access denied

Everything fine till today - excellent service, but cannot access the site at all on desktop or laptop - can't even email them!

November 4, 2023
Unprompted review
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Reply from Justhaat.com

Hi Albert,
If you’ve tried visiting our online store in the last few of hours, we regret to know that we’re currently dealing with an unexpected outage.

Our technical experts have worked hard to fix the issue and get the website live at the now. The issue has been resolved now. Kindly accept our sincere apologies for the inconvenience caused to you and don’t hesitate to reach out if you have any additional questions.

Let us know if you have any query or concerns on info@justhaat.com.

Sincerely,
Justhaat.com

Rated 4 out of 5 stars

Great customer service

Great customer service; just wish their products were NOT getting more westernised!

September 28, 2023
Unprompted review
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Reply from Justhaat.com

Dear Ann Johnson,

We are delighted to hear that you are having an awesome experience with our customer support service. Keeping our customers happy has always been our top goal.

We look forward to seeing you again in the future.
All the best,

The Justhaat.com Team

Rated 5 out of 5 stars

I use Justhaat every year for Rakhi…

I've use Justhaat every year for Rakhi and love their products and service. Especially helpful when I live in the States and use Paypal to to make the purchase for the UK delivery. Very happy customer as always.. thanks guys!!

Aneka

August 30, 2023
Unprompted review
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Reply from Justhaat.com

Dear Aneka,
Thank you for your kind feedback.

We are happy that you are so pleased with your product and that it met your requirements perfectly.

We look forward to your next visit.
With kind regards,

The Justhaat.com Team

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Rated 5 out of 5 stars

Excellent Experience

Everything arrived in immaculate condition. Well done, thank you and keep it up!

August 22, 2023
Unprompted review
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Reply from Justhaat.com

Dear Zarine Bedford,
It is such a pleasure to receive such a positive review!

We are glad you found our team supportive during your experience and are delighted the product arrived quickly.

Thank you again for your feedback and we look forward to your next visit.
Best regards,

The Justhaat.com Team

Rated 5 out of 5 stars

As a long term customer

As a long term customer, I have found that Justhaat are totally trustworthy in respect of product quality and service. Just to add get an account as the rewards points add up as every little helps.

July 26, 2023
Unprompted review
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Reply from Justhaat.com

Dear Clancy,
Thank you for your kind feedback.

We are happy to hear that you are so pleased with your experience and that it met your requirements perfectly.

We look forward to your next visit.
With kind regards,

The Justhaat.com Team

Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer, this is truly the best Indian grocery shop online in the UK. They always have a good selection of items and I will be ordering from them a lot more in the future!

July 13, 2023
Unprompted review
Justhaat.com logo

Reply from Justhaat.com

Hi Karan,
Thanks for your positive feedback.

We are thrilled that you loved your experience; we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

We look forward to seeing you again in the future.
All the best,

The Justhaat.com Team

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