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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the user-friendly app, noting its ease of navigation and well-organized categories. Consumers are particularly pleased with the efficient ordering process and the option to select a preferred delivery date. The quality of packaging, often environmentally friendly, and the top-notch product quality are frequently mentioned as highlights. People are impressed with the prompt delivery service, often receiving their orders on time or even earlier than expected. The customer service is consistently praised for its helpfulness, politeness, and responsiveness, with many reviewers noting follow-up calls to ensure satisfaction. Customers value the wide selection of products, including unique items not easily found elsewhere, and appreciate the reasonable prices and available discounts.

Based on these reviews

Rated 4 out of 5 stars

Very friendly experience . Good response time to enquiries. Even when some items were missed , they were very apologetic. Only draw back was waiting time for the delivery . But it might be due to Ei... See more

Rated 4 out of 5 stars

The app is easy to navigate and the order process was straight forward. Items were high quality. Customer service was very helpful and responsive. 4 stars as the delivery was a few days late. I gue... See more

Rated 4 out of 5 stars

Customer service was great. I ordered kahk and biscuits before Eid. They arrived just before the start of Eid which was something very good.There were just some changes to my order which were not expl... See more

Rated 4 out of 5 stars
Verified

Everything inside the package was great. Excellent. Except the delivery. It wasn't as it should have been. They left the order on the street without ringing the house doorbell. I found the parcel by... See more

Rated 5 out of 5 stars

I had an order that contained biscuits and dessert. First the delivery was very fast and I was surprised how the package arrived everything is packaged perfectly. Iam very pleased with the experience... See more

Company replied

Rated 5 out of 5 stars

I placed an order before Eid, and it was delivered very quickly, just in time for Eid, it was wrapped extremely well, and the items inside were not broken or ruined, and taste great, I’ve ordered fro... See more

Rated 5 out of 5 stars

The best customer service experience you could have with delegation, dedication and determination to help and keep you always feels like you're a VIP customer. In addition, you will have a wide va... See more

Company replied

Rated 5 out of 5 stars

Ordered a 2Kg box and arrived in good shape. Customer service is very professional, I only had to reach out to them as my delivery got delivered 2 days later than expected. But I would say that's not... See more

Rated 5 out of 5 stars

Excellent customer service: I have made an order which was expected to be delivered in Eid however my order was lost by the delivering company. I got in touch with the owner and I had a quick response... See more

Rated 5 out of 5 stars
Verified

The meal was amazing, excellent package ,the desert s syrup was just perfect , I enjoyed it a lot , specially I haven’t had it for very long time defo I’ll order again and again many many thanks plea... See more

Rated 5 out of 5 stars
Verified

There was an offer, a code which I received by email for a discount. I composed the order. It was a shame many of the items I liked were out of stock but I guess they are popular items. Subsequentl... See more

Rated 5 out of 5 stars

Oasis Market is a fantastic place for anyone looking for authentic Egyptian products in the UK. From the moment you step inside, you’re greeted with a warm and welcoming atmosphere that instantly tr... See more

Rated 5 out of 5 stars
Verified

⭐⭐⭐⭐⭐ Highly Recommended! Oasis Market is an excellent choice for anyone looking for high-quality food products. Their customer service is outstanding—they are quick to respond whenever you call. M... See more

Rated 5 out of 5 stars

I made a big order for Ramadan shopping and it arrived at a reasonable time considering it's a very busy time of the year. Some items were not received due to low stock however a refund was issued imm... See more

Rated 5 out of 5 stars

Oasis is my go-to supplier for Egyptian food! They are incredibly helpful and polite, and their produce is excellent with a very wide range to choose from. They always follow up on deliveries, and my... See more

Rated 5 out of 5 stars

Very great service.. very polite customer service..my order was delivered missing 2 items ..but they send the full refund.. and were very polite and attentive.. recommended them to everyone looking fo... See more

Rated 5 out of 5 stars
Verified

Spoke on the phone to a man who was very helpful and patient. I found trying to navigate the website via Facebook was a bit difficult. The gentleman guided me throughout and I placed my order via PayP... See more

Rated 5 out of 5 stars
Verified

I am very pleased with the helpfulness of the staff as they went above and beyond to ensure customer satisfaction. Products ordered where delivered on time as it says on the tin

Rated 5 out of 5 stars

Extremely fast delivery. Ordered some biscuits for Eid and they arrived two days ahead of schedule in pristine condition. Very happy with the customer service too!

Rated 5 out of 5 stars

My go to supplier for Egyptian food. They are so helpful and polite. Their produce is excellent and they have a very wide range. They always follow up on deliveries. Brilliant customer service.

Rated 4 out of 5 stars

I had ordered twice from them, first time it was delivered on time and with everything was in good condition. The second time it was missing one of the items and they had refunded me , they had also c... See more

Rated 5 out of 5 stars

Ordered from this shop tea, which i cannot find anywhere else, the delivery was super quick, next day we already had our tea. Very kind and polite service , couldn't praise more. The choice of stock i... See more

Rated 5 out of 5 stars

This is the second time I order from Oasis market - their customer service is great. I had to contact them because the delivery company delivered the product on the very next day although I ordered to... See more

Rated 5 out of 5 stars

Really easy to purchase, delivered on time. Followed up with a call as well to check. I will be using again for sure.

Company replied

Rated 5 out of 5 stars

Excellent service, fast delivery even before the assigned date! They phone to make sure that order has been delivered and you are satisfied. I can really ask for more! HIGHLY RECOMMENDED

Rated 5 out of 5 stars

Oasis 1- professional packaging. 2- on time delivery 3- Outstanding after sale customer service 4- Product delivered as described on the website 5- Swift response for any issue I would like to t... See more

Rated 5 out of 5 stars

I have ordered from Oasis Market for the first time and it was good experience. Everything was delivered in a great condition apart from one item I wasn’t satisfied about and it was easy to contact th... See more

Rated 5 out of 5 stars

I made a last minute Kahk (eid cookies) and Egyptian cheese. Didn’t think they would have any left as I ordered so late but I received them and they were fresh and amazing. Thank you so much for such... See more

Rated 5 out of 5 stars

I made an order before Eid and received it 3 days before the delivery date and was wrapped very well showcasing the good care. Even there was a missing item, I messaged them and they replied promptly... See more

Rated 5 out of 5 stars

Hi we used oasis market for the first time and to say the truth they are very professional and our order was even delivered a day earlier with DHL excellent service and very good customer support. Ve... See more

Rated 5 out of 5 stars

I ordered a Turkish coffee burner at a very reasonable price compared to other places. It arrived within just two days, and the customer service team were very friendly.

Rated 5 out of 5 stars

I am very happy with the Oasis service. First, the order arrived four days ahead of schedule. The order was well packaged, and I was notified within a few hours of its arrival, so I will continue to... See more

Rated 5 out of 5 stars

This is not my first experience. I would like to thank you very much for the quality of the products, the sophistication in dealing, the great respect for the customer and providing all his requiremen... See more

Rated 5 out of 5 stars

I have ordered Eid cookies before the Eid by two days and they changed the delivery date for me to receive them before Eid , amazing service and helpful people and the order was delivered in very good... See more

Rated 5 out of 5 stars

I would like to thank Oasis team as they sent my Eid Kahk earlier than expected via DHL to have enough time to celebrate Eid with delicious treats. Good prices and good packaging. Definitely recommend... See more

Rated 5 out of 5 stars

I ordered before Eid and got my order fast, customer service helpful when I asked about products or anything else and reply straight . thanks for Oasis Market 😄

Rated 5 out of 5 stars

I placed an order via Oasis Market application. and they followed up with me until it was delivered. They were very cooperative, and the packaging was good. Considering the Eid rush, some items were... See more

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Company details

  1. Grocery Delivery Service
  2. Grocery Store
  3. Meal Delivery
  4. Supermarket

Written by the company

The UK’s Premier Online Source for Authentic Middle Eastern Groceries. Oasis Market has become one of the largest online retailers of Halal, quality Mediterranean and Middle Eastern food and drink products in the UK. Our mission is to provide a happy and secure place for our customers from all over the UK to shop and experience our culture. We do our absolute best to offer the lowest prices as a token of our appreciation for each and every one of our customers.


Contact info

4.2

Great

TrustScore 4 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Really easy to purchase

Really easy to purchase, delivered on time. Followed up with a call as well to check. I will be using again for sure.

October 3, 2025
Unprompted review
Oasis Market logo

Reply from Oasis Market

Thank you for your kind feedback, Dr. Gauher. We're delighted to see that Oasis Market is a part of your day.

Rated 5 out of 5 stars

Top seller

Very good products, excellent customer service and precise delivery. Highly recommended

September 22, 2025
Unprompted review
Oasis Market logo

Reply from Oasis Market

Thank you for your kind feedback, Tariq. We're happy to see that you're enjoying our items and service.

Rated 5 out of 5 stars

Perfect packaging and fast delivery

I had an order that contained biscuits and dessert. First the delivery was very fast and I was surprised how the package arrived everything is packaged perfectly. Iam very pleased with the experience and it will not be the last time. Highly recommended.

May 22, 2025
Unprompted review
Oasis Market logo

Reply from Oasis Market

Thank you for your kind feedback, and we're delighted to see that you're enjoying our service, Wala 🙏

Rated 5 out of 5 stars

The best customer service experience…

The best customer service experience you could have with delegation, dedication and determination to help and keep you always feels like you're a VIP customer.
In addition, you will have a wide variety of goods and materials that will bring you back all the memories and treat your cravings for any Egyption food.
Nevertheless, you will be treated with seasonal fruits like the famous Ewis mango, halfwit elmoled, Kahk elaid and the wide variety of butcher service.
Finally, thanks for the great goods and the perfect service, and this store is highly recommended.

September 10, 2025
Unprompted review
Oasis Market logo

Reply from Oasis Market

Thank you so much for your kind feedback, Wael. We are really glad that you liked our services and products, and we hope to exceed your expectations all the time.

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Rated 1 out of 5 stars
Verified

Terrible service. Don't use them

Terrible service. I ordered some goods. Nothing has arrived after about three weeks. There has been no response from them to my emails and calls. I have to wait 30 days before I can reclaim my payment from my credit card, but I will for sure reclaim when the 30 days has expired. They are a joke and I suggest you stay away.

July 8, 2025
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Rated 5 out of 5 stars
Verified

Excellent and I would recommend to Egyptian food lovers

There was an offer, a code which I received by email for a discount. I composed the order. It was a shame many of the items I liked were out of stock but I guess they are popular items.
Subsequently one of the items I ordered was out of stock which caused some delay. I was contacted by phone and that was explained to me and I did choose alternative items.
The order was delivered on time and inspecting my order it looked as I expected and I will certainly enjoy it.
I will use definitely buy from Oasis Market again in the future.

June 28, 2025
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Rated 1 out of 5 stars
Verified

Poor quality

I have bought Alabd kahk and biscuits and I am sorry to tell you that Al Abd Kahk is very poor quality, the texture, the taste and the price comparison to Alsaidy Kahk.
Alsaidy is much better quality.

May 31, 2025
Rated 1 out of 5 stars

If I could give zero start I would

If I could give zero start I would!
Ordered a week before Eid to be delivered on Eid…. Never arrived, even worse never been dispatched and after 4 days of trying to communicate with them, we have been told that it will be dispatched shortly and that half of the order is out of stock!
Absolutely shocking!!
Requested a refund and will dispute charge with the bank if we don’t get confirmation of say refund by end of the week!

June 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Professionlism

My order arrived very quickly and everything was securely packaged. Customer service was extremely helpful and responsive. Definitely will not be my last order.

June 7, 2025
Unprompted review

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