intelroll.co.uk Reviews 24

Excellent presale advice and great customer service. Installation was first class 5 stars!!!

After doing my research I purchased a 3m x 4m awning from Intelroll 3 years ago and it was expertly fitted by Tony from the separate installation company. The total cost was about a third of the prices I was quoted by some other well-known companies. Recently I had an issue with one of the arms and, although outside the guarantee period, was offered a free replacement. Tony came again and did an excellent job fitting the new arm (this cost me £190). I’m very happy with the awning, the installers and the speedy and friendly responses from Intelroll.

I made the mistake of ordering via B&Q not knowing I could have got it 15% cheaper direct. Delivered quickly by 2 hefty blokes. It was only then that I realised that this is NOT a DIY job. I contacted Intelroll who could not have been more helpfull. Within days their installer turned up with the extra hardware required. (B&Q didn't tell me about extra brackets). An hour and a half later my Awning was professionally fitted and ready to use. Will recommend to others.

I spent quite a bit of time looking into this and was quite specific on the quality of product that I wanted. The product was easy to put up (hammer drill required into brick work) and looks great. Loved that the remote was already synched and was able to test within 90 minutes of starting. They even have a WhatsApp link for quick questions and respond very quickly. I used this and they sent me an individual video to rectify my issue with levelling. I even dropped a screw (which can't be found!) and have already sent me a replacement. The aftercare service is just as good as the product and will now be purchasing a second to go over our patio table. Great job guys from start to finish. Thank you

We recently had an awning supplied and fitted by intelroll, in these days of poor customer service it was refreshing to deal with a company as professional as Intelroll, everything has been perfect, from first contact to fitting took 5 days, Tony, the fitter was great, and a perfectionist! Adrienne kept us informed all the way through, it has been a pleasure dealing with them

Really happy with my INT500 electric awning – it looks fantastic, feels super sturdy, and works like a charm. I love that I can stop it at any position, and the wind sensor adds that extra bit of safety and convenience.

Customer service was absolutely amazing from start to finish — and even the aftercare has been unbelievably good! It’s rare to see support this responsive and genuinely helpful.

Tony, the installer, was super friendly and professional. He got everything set up the same day it arrived and took the time to show me how to use it. Couldn’t be more impressed!

I purchased the full cassette LED awning with acrylic fabric, and I’m honestly amazed by the quality. It looks sleek and modern, and the materials feel truly high-end. I previously had a PU fabric awning, but this time I decided to upgrade to acrylic — and the difference is unbelievable! It stays perfectly straight with no wrinkles, is super easy to clean, and just looks fantastic all the time.

Customer service was handled by Adrienn, who was like a technical expert — incredibly helpful and professional. She really knew her stuff and made everything easy.

As for installation, Tony came to do the job. He was polite, professional, and worked efficiently on his own. He even cleaned up after the job — everything was neat and tidy. Brilliant service all around!

Excellent product and easy to self install as long as you have help lifting it onto the brackets! Works perfectly and great customer service!

I purchased a full cassette electric 5metre Awning after reading the reviews
Extremely happy with the service and delivered within a week of purchase
I installed myself and the product works excellently
Would certainly recommend Intelroll

A great company to deal with and as I was collecting the awing myself they sorted everything out for me. Fantastic selection of awings and accessories at reasonable prices

We purchased our product and we are happy to use it that we have had no issue for installation or using it since we purchased that we would recommend it to everyone in peace of mind.
Thanks Intelroll company

Excellent product (retractable awning INT-500) with a fantastic price point, half the price of the German competition. The awning looks sleek, both opened and once retracted.
Most importantly, customer service was extremely helpful in helping us obtain the right awning and answered all our questions. The awning was delivered and up 3 days later!

We were recommended to Intellroll and are really pleased with the 4 metre INT500 Full Cassette awning.
The company were easy to deal with and we were kept informed of progress throughout.
The awning arrived on the day promised and was installed by Tony without fuss.
We highly recommend Intelroll

Slight mistake on order quickly corrected and upgraded. Pleased with product and good service

Excellent Intelroll electric Awning. Fast delivery and installation, kept informed at all stages of the project. Perfect.

Excellent customer service, excellent product and installation! Very pleased with the end result!

great service

I ordered my NT500 Garden Awning Last Thursday, not quite sure what to expect as there are few google or trustpilot reviews to see, but they have a lot on their own website.

I needn't have worried, paid Thursday online, was offered fitting the following day which I couldnt accept, but was done the following Tuesday (yesterday).

I rang the company with a few questions as I have never owned an awning, and was rang back by Adrienn who was very helpful and friendly, not at all pushy either. She even gave me a discount code which was gratefully received.

Tuesday morning, bang on time, I had Tony arrive, who unloaded the van, prepped the walls and fitted the awning along with lots of chat and explanation - total time 1 Hour 20 Minutes, he was finished.

A very burly and capable fitter who didn't mind my questions snd has done an excellent job, he got to the point of adjusting things with his spirit level to a millimetre, clearly knew what he was doing. He explained everything and left me very confident.

Overall, and in summary, I would certainly use again, prices were very reasonable and although I am only a day in, am very happy so far.

Do not use this company! They are a complete shambles. They are so unhelpful and when my sail didn’t turn up after 3 weeks, I asked for a refund which the lady said she would do immediately. After 3 days I chased it and she refused to send and said it was the royal mails problem. They also don’t hold stock and send from 3rd parties. Such as the Metal Store. So I’d advise to go direct to them.