I made the mistake of ordering via B&Q not knowing I could have got it 15% cheaper direct. Delivered quickly by 2 hefty blokes. It was only then that I realised that this is NOT a DIY job. I contacted Intelroll who could not have been more helpfull. Within days their installer turned up with the extra hardware required. (B&Q didn't tell me about extra brackets). An hour and a half later my Awning was professionally fitted and ready to use. Will recommend to others.