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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the convenience of earning cash back on everyday purchases and the ease with which the app can be used, especially when store cards are linked for automatic reimbursement. Consumers also value the proactive efforts of the app to identify missed offers and the ability to save money, particularly on essential items. The customer service team is frequently commended for their promptness, friendliness, and helpfulness in resolving issues. However, some users have expressed concerns regarding refunds, citing instances where they did not receive the expected cash back or encountered difficulties in withdrawing their earnings. Some reviewers find the app difficult to use. Others have reported issues with the app not recognizing items they purchased, problems with receipt scanning, and inconsistencies in offer eligibility. Some users also feel that the app's product selection could be improved to better reflect the items they typically purchase.

Based on these reviews

Rated 4 out of 5 stars

Everything went fine but it is really hard to get Home Depot receipts to register in the system. Every time I purchase something there it is a major hassle to get the receipt reader to read their rece... See more

Rated 4 out of 5 stars

I like earning cash of course however it would be nice if you were more specific about the purchases you cancel. Please tell me the item and reason for cancellation. I often shop during sales and have... See more

Rated 4 out of 5 stars

My account used to be linked and when I shopped it would find coupons for me. It doesn’t do that anymore.

Rated 3 out of 5 stars

Hard to understand what qualifies. Bought California grapes but for whatever reason didn’t not get the measly.35 credit. Frustrating!!!

Rated 2 out of 5 stars

I've encountered issues with nearly every order or receipt I've submitted. While a few mistakes were mine, the overwhelming majority were errors on Ibotta's end. I've never seen a system so riddled wi... See more

Rated 5 out of 5 stars

Still learning, having a little video on how to apply or use ibotta would be a help, especially for a newbie.. But with I little perseverance I figured it out. I wish you had it accessible online d... See more

Rated 2 out of 5 stars

I purchased two 8 ounces containers of Kraft Grated Parmesan cheese. When I scanned my receipt, I was not given credit for the purchase. I said I was missing cash back and scanned the barcode on the... See more

Rated 2 out of 5 stars

It would be better if app users could just load, submit receipts as opposed to having to select item and then taking photo AND The app does not ever be the whole receipt. Too much time wasted and obst... See more

Rated 5 out of 5 stars

I'm usually pretty good about making sure I have all of my offers in place before I go shopping. I'm so grateful for Ibotta's efforts to "double-check" my work. It might be a missing Any Item offer, w... See more

Rated 2 out of 5 stars

If I have cash coming back I try to submit my receipt and they tell me it's already been submitted so there have been a few times. I never got my cash back at all. It also seems like everything I buy.... See more

Rated 5 out of 5 stars

I reached out to customer service as I was anticipating cash back from my purchases from Dollar General. I had forgotten that I hadn’t tied my new account with DG with Ibotta, but rather still had an... See more

Rated 2 out of 5 stars

I am missing cash back from this transaction. However the offer has expired and the system does allow for a re submission I purchased 2 toothpaste and only received credit for 1 Therefore I'... See more

Rated 2 out of 5 stars

I am still waiting for $8 back from my C4 Hershey's protein shake purchase. I am so tired of contacting Ibotta. Some people handle the problem correctly and immediately and some of their employees han... See more

Rated 2 out of 5 stars

I am missing money 2 recipits submitted and still pending from Sunday. Publix recpits always seem to have a problem going through

Rated 2 out of 5 stars

I purchased 4 bags of siege grain free tortilla chips @Costco which indicated $1.25 per bag. I had purchased prior and received credit. When scanned for this purchase not eligible for rebate after sca... See more

Rated 3 out of 5 stars

I can’t seem to be able to link more than one grocery store loyalty card. I was successful linking Basha’s, but I shop much more at Albertsons. When I click “+ Link a New Loyalty Card”, Albertsons isn... See more

Rated 2 out of 5 stars

This is not the First time this is happening but I’m buying the milk that is supposed to be. It says limit 5, and I got two. I had confirmed, scanning the milk before buying, that it’s the correct one... See more

Rated 3 out of 5 stars

It takes me so much time and effort to go from Ibotta to sales company and back it's frustrating. I shop online and the few times I've tried to send in electronic receipts Ibotta refuses them; Sam's C... See more

Rated 5 out of 5 stars

I have been using Ibotta for 6 years and I think it’s a nice way to earn $ back on everyday purchases. The way it connects to your loyalty number with the retailer makes it even more rewarding.

Rated 3 out of 5 stars

The only problem is not letting me send to my PayPal which normally would send within 15 min now i had to use my chime account still hasnt loaded?

Rated 2 out of 5 stars

My friend signed up on my old device which has never even had the app on it and Ibotta won’t give me my 10$ referral bonus they keep giving me the run around and giving different reasons when I have d... See more

Rated 5 out of 5 stars

I review Ibotta for every shopping trip. I greatly appreciate a change you made maybe a year ago, where you identify items I missed tagging as often they were an impulse buy due to realizing I would... See more

Rated 2 out of 5 stars

When I first started using Ibotta, I would get great results. But now there is nothing on it that I purchase, not because I don’t want it, because I can’t afford it. I feel sometimes it’s not worth go... See more

Rated 5 out of 5 stars

I like that I automatically get points at some retailers without having to go in and add them manually. I wish all retailers synched electronically. It would save a lot of time!

Rated 5 out of 5 stars

I have enjoyed using Ibotta at different stores I go to and earn cash back that I can use. I would like to say that the app needs to upgrade its choices in different stores because items I buy aren't... See more

Rated 5 out of 5 stars

I absolutely LOVE iBotta! It's especially great when stores let you connect your card so the reimbursement is automatic & no receipt needs to be uploaded. Even then, the process is so simple. Like fre... See more

Rated 3 out of 5 stars

This app is getting difficult to use. Lately having to scan the receipt multiple times in order to get your cash back. When it continues to happen every single time you use the app makes me think they... See more

Rated 3 out of 5 stars

I submitted five items yesterday from Safeway for rebate and I only got credit for four. I missed out on the Mid-week $5 bonus for submitting 10 rebates. I am missing $.50 for Fancy Feast Broths bec... See more

Rated 5 out of 5 stars

I knew I had $ with Ibotta but after getting a new phone I couldn't figure out how to get in. Plus the fact that I am 74 years old.!! I worked with the Ibotta team, especially one lady who finally got... See more

Rated 5 out of 5 stars

When I don't revieve the cash back or bonus, I contact customer service and they are quick, friendly, and happy to help out. Especially Ralph I., Sebastian C., Cherie, and Mercedita I. Thank you to th... See more

Rated 2 out of 5 stars

I was a devoted Ibotta fan for several years but have stopped making it a priority in my shopping. My last two months of using it, I would make considerable effort to fulfill the extra bonuses offered... See more

Rated 2 out of 5 stars

I just about fed up with ibotta. Just about every week the app manages to disregard one of my purchases even though it was a valid item and was approved by the app when the upc barcode was checked.

Rated 5 out of 5 stars

Thank you for messaging me to add offers when you see my purchases! That's awesome! I am having trouble adding some of my store membership numbers, though. Safeway just won't work.

Rated 5 out of 5 stars

Hi I love Ibotta but this pas bill I have an extra 1.50 for dishwasher soap I see the coupon when I scanned the product, but when I scan the receive the coupon, what disappear?

Rated 2 out of 5 stars

The product are not always unavailable or you ask too much as a requirement.Once I get my $20 , I will close my acct. having the company to hold on to a small amount till allowed to withdraw is not fa... See more

Rated 5 out of 5 stars

cash back I started using Ibotta years ago. And then stopped for a while. No reason. I decided to start back and am enjoying being back. I was still using the stores and coupons. Ibotta gives me extra... See more

Rated 3 out of 5 stars

An offer was shown for Meow Mix dry catfood for 3.50 off a 30 lb bag! Sam's Club only offers a 32 lb bag!! They have NO 30 lb bags!!! So how is a person supposed to be able to USE the coupon,..if... See more

Rated 5 out of 5 stars

A great and almost effortless way to earn cash back on things you were going to purchase anyway. Love using Ibotta.

Rated 5 out of 5 stars

I don't buy items I have no use for. Ibotta populated it's that I definitely can use and I'm enjoying cah back incentives.

Rated 5 out of 5 stars

They certainly don’t have to tell me when I’ve bought an item that qualifies, when I didn’t know about it & would not have missed it. Now that’s what I call Paying it Forward!!! Thank you Ibotta!!!

Rated 5 out of 5 stars

Saving money with Ibotta is so easy. I think if I could see a list of products that I clipped while I shop, it could make it even easier. I would also help me remember what I wanted to purchase.

Rated 5 out of 5 stars

Love the app very easy to use and I get to save on the thing I was already buying or I try new products it suggested

Rated 5 out of 5 stars

I appreciate getting rebates on the groceries that I buy. IBOTTA is great.

Rated 3 out of 5 stars

I didn’t get credit for 3 dial soaps I bought a week ago. I’m missing 3.75 in credit

Rated 5 out of 5 stars

It’s so nice to have Ibotta and Walmart linked! Makes it so convenient.

Rated 3 out of 5 stars

Found it not simple nor clear how to make process work. Was not enjoysble

Rated 3 out of 5 stars

After multiple attempts, I have not been able to withdraw my earnings on Ibotta. When I try to link my phone number for verification purposes, this message keeps popping up: "We are unable to send... See more

Rated 5 out of 5 stars

The customer service at Ibotta deserves more than a five star rating! WOW, what an awesome app!!!!! It’s such a pleasure to receive such professional, kind & compassionate service.

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Company details

  1. Electronics & Technology

Written by the company

Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Easily make extra money

Such an easy way to make money buying items you were already going to buy. In addition, Ibotta incentives make it easier to try new products. Love using it.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I am writing about an on-line purchase…

I am writing about an on-line purchase I just made at Walmart. This is my first time to order & pickup at the store. I cannot figure out how to submit my receipt to receive rebates for items that I purchased. Can you help me?

October 23, 2025
Unprompted review
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Rated 3 out of 5 stars

I bought 2 6-pack bottles of Pepsi…

I bought 2 6-pack bottles of Pepsi products at Walmart. The picture showed 6-pack bottles. Also said must purchase 2. I did exactly that. In description, (which I rarely read) said 12 pack cans. They should show the correct item instead of misleading customer.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Reversals and credit still taken back

Reversals and credit still taken back can't get credit on receipts there's always something that goes wrong and I spend way to much and they can't do math right which I end up losing money after rightful redemption but taken back or away

October 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Difficult

It is very difficult to upload receipts. When uploaded they are “pending” for a lengthy time with no recourse. An example is by Martins from October 10th, still no cash back. Often when I order online through Ibotta no cash back or way to mediate. Difficult to contact help.

October 10, 2025
Unprompted review
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Rated 3 out of 5 stars

Receipt pictures

Don’t like the difficulty of getting the receipts picture within the frames. Wasn’t that difficult before when the boundaries weren’t there.

October 19, 2025
Unprompted review

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