Grocery Walmart Reviews 803

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various facets of the service. Many consumers report issues with their orders, such as receiving incorrect items or experiencing consistent problems with missing or undelivered products. The delivery service is a recurring point of contention, with reviewers frequently mentioning instances where deliveries were not made despite customers being home. Consumers also report negative experiences with refunds, noting delays in processing them. Customer service receives criticism for being unhelpful and for instances of rude behavior. Some reviewers mention issues with cancellations, expressing frustration with the process and outcomes. Overall, people express concerns about the reliability and quality of the service.

Based on these reviews

Rated 1 out of 5 stars

Worst experience ever! I am missing all my freezer items (6) which were supposed to be delivered out. I tip very well for this service. When I contacted Neighborhood Market #5257 5122 E University... See more

Rated 1 out of 5 stars

My groceries were delivered in the middle of the night!!! This is the second time in a row that my delivery was delayed!! I am tired of the substitutes and missing items!! They never assigned me to a... See more

Rated 1 out of 5 stars

If you can, never ever use Walmart delivery. They are 100% at leaving things off my orders!!!! I invite my friends over for the game and sure enough, half of the order is missing, including lunch foo... See more

Rated 1 out of 5 stars

Every single time I have ordered from walmart, they have not let me know my order is delayed until after the anticipated delivery date. Three times this has cost me significant stress and inconvenienc... See more

Rated 1 out of 5 stars

My wife has significant mobility issues and we pay to use Walmart deliveries. It is not something we can recommend. Products have been damaged, missing or substituted for items not even in the same f... See more

Rated 1 out of 5 stars

After almost a year of biweekly groceries I have gotten 2 good orders. Missing items that I’m Charged for, melted warm ice cream, chicken left on front porch in 90 degree weather. I have never got... See more

Rated 1 out of 5 stars

I would give 0 stars, if I could. Deceptive and incorrect information and practices abound at this horrible company. Do not order ANYTHING if you actually want to receive it…and they don’t credit yo... See more

Rated 2 out of 5 stars

This has been very convient for me for a really long time since I couldnt drive until 3 days ago. They mixed me, and some other persons grocceries up, and left their grocceries on my doorstep. I was w... See more

Rated 1 out of 5 stars

Can you carry larger sizes in adult sizes like female pants waist sizes 54w/56w/50w/52w/58w and male sizes waist 50/52/54/56/58/60 waist and bras Playtex 18hr beige skin color other colors size 50c... See more

Rated 1 out of 5 stars

For the money, Walmart plus is not worth it. Initially, the service was good, but it just continues to decline. It seems lately they’re substitutions on every single order. And I can pretty much... See more

Rated 1 out of 5 stars

I spent $180 on groceries on Walmart.com for my elderly Mom & Stepdad that lives in Chicago while visiting for my Birthday this year. Well my mom lives in a food dessert ( there's no grocery store for... See more

Rated 1 out of 5 stars

Do NOT use WalFart+.they will always side with the driver. About 15$ of food was marked Delivered but was missing. WalFart. "I'm sorry" patronizing with no refunds. Thwarted customer has to call their... See more

Rated 2 out of 5 stars

Since Walmart has stopped using mostly immigrants the service is terrible. I am disabled and they leave my groceries at the wrong door because they are two lazy to go upstairs.

Rated 1 out of 5 stars

The guy delivering my Wamart grocery order today not only ignored my online delivery instructions but left order next to sign that reads, 'Please do not leave deliveries at this door'. To make matters... See more

Rated 1 out of 5 stars

Terrible. My car broke down and I haven't been able to go grocery shopping. I decided to try delivery since it seemed like a good option. I was wrong, when I was able to submit my payment they said it... See more

Rated 1 out of 5 stars

Do not trust Walmart company if you decide to work with them through any affiliate program like Skimlinks, Awin etc. 1. They owe me 63€ commissions.. 2. You will never receive even these small commis... See more

Rated 1 out of 5 stars

There are always missing items that are usually high priced items and they are punishing me. I can't get their delivery anymore. They need to pay more attention to who they have delivering. I'm paying... See more

Rated 1 out of 5 stars

I had 2 orders with Walmart delivery. One order had a substitution but the person checked out seconds after notification and when I tried to disapprove it said too late. Substitution was not similar a... See more

Rated 1 out of 5 stars

They were out of almost half the items I ordered with no comparable substitution, and put a huge temp hold on my bank card, still not lifted 7 days after and food card items that weren't available amo... See more

Rated 1 out of 5 stars

Do not join there Walmart+! I recently joined because they forced me to, and I have not had a delivery on time! Or even at the right address since I joined! Wouldn't even think about buying any of... See more

Rated 2 out of 5 stars

For today, incorrect order received. Multiple times delivery service hasn’t delivered my order due to “nobody being home,” when each time I was home (I believe it’s spark delivery). I have received... See more

Rated 1 out of 5 stars

Worst place on earth for home delivery. Spoiled food, missing items, claiming delivered when not and stupid AI Bots to ignore legitimate complaints. Waited home more than once to have delivery cance... See more

Rated 1 out of 5 stars

Walmart has the WORST delivery. First the website has no instructions. So, if you are business M-F, 8-5 - your package will be delivered on the weekend and rejected by Concierge or delivery person lea... See more

Rated 1 out of 5 stars

My first and last time to use Walmart delivery; got a delivered message, nothing was on my porch, I would have seen a delivery because I was in the front room, looking out the window, when my phone d... See more

Rated 1 out of 5 stars

Walmart could never find my apartment. They would call and complain they couldn't find my apartment, even though they had a GPS! Then they would deliver to the wrong freaken apartment. And they use d... See more

Rated 1 out of 5 stars

Very disturbing the amount of time I am spending to get an order right! Walmart got rid of their delivery drivers and now use door dash which is ridiculous. From not delivering the items at all to sho... See more

Rated 1 out of 5 stars

Never again. First of all, the delivery charge is a lot more than Kroger's fee; however, Kroger brings the sacks inside your home. On top of the fee, Walmart goes ahead and tips the driver for you!... See more

Rated 1 out of 5 stars

Have been using walmart delivery for groceries for over a year now and not one single time have my groceries been entirely there. Every single time they just decide to not deliver 10% of my order. The... See more

Rated 1 out of 5 stars

Horrible experience. There is no way of reaching the driver to discuss the substitutions. Some of these substitutions are absolutely ridiculous. Instacart may be a bit more expensive but at least ther... See more

Rated 1 out of 5 stars

Crazy. I was about 10 minutes late to get home to get the delivery. The driver just cancelled the order and I got to them while they were still at my door with the items. Walmart said the order ha... See more

Rated 1 out of 5 stars

First time I ordered groceries from Walmart. I got a message that the half gallon of milk I ordered wasn’t available. There was no option for a brand substitution. I called the delivery line and asked... See more

Rated 1 out of 5 stars

First two orders delivered within the delivery time. Never received 3rd order. Was emailed that there was a delay. I waited unil just before closing, called the WM, told to call back in a.m. Did so.... See more

Rated 1 out of 5 stars

This is the last time my client will use Walmart. She orders food 2x a month. Most of the time the delivery driver doesn't read the directions and just dumps the food somewhere on the property, or the... See more

Rated 1 out of 5 stars

If a Spark driver is shopping and delivering my order. They are so clueless and don't know how to use the app. They buy perishables first and then go around the rest of the store. The time they brin... See more

Rated 1 out of 5 stars

For the past 2 months I have had two orders out of nine be correct. One never even showed up. Just disappeared after they were showing up in transit. Items are missing, even more than half of wha... See more

Rated 1 out of 5 stars

It was a busy day at work. I wasn't going to have time to get to walmart, before I had to get home. I had to get Dog food to feed my dog. So I placed a walmart order to have it delivered at the time I... See more

Rated 1 out of 5 stars

Walmart + is a good idea but the execution and delivery and customer service is less than a one star. Going to give Amazon Grocery a try. It can’t be worse.

Rated 2 out of 5 stars

Wait until they send the wrong order and tell you it will take up to 10 days for a refund. Not everyone has enough cash in their accounts to order groceries twice in 1 week.

Rated 1 out of 5 stars

If you live in a new neighborhood or are not on Google maps, DO NOT GET DELIVERY! These morons will just drive to whatever sounds the closest to your actual address. The driver also will not read any... See more

Rated 1 out of 5 stars

I ordered 265.00 worth of groceries and was so disappointed in my fruit and vegetables. Couldn't even eat the bananas. Never again!!

Rated 1 out of 5 stars

When you only order 5 items for delivery and receive 4.. smh. Every time I order from Walmart there has been an issue. I keep saying never again maybe I'll have to stick with that.🙄🙄😣

Rated 1 out of 5 stars

In the past, I've had several damaged items but today was the worst delivery yet. I placed an order for 10 items - just 10 - and the order was missing 4 items. Laziness!

Rated 1 out of 5 stars

They have illegal drivers making deliveries at people's home who cannot speak a word of English. They don't hire Americans they hire Illegal drivers and leave Americans unemployed

Rated 1 out of 5 stars

Today, 9-27-2025, I decided to order a few things from Walmart and have it delivered tonight. This is my 1st time ever(& the very last), doing this so I really had no clue what I was doing. The Walmar... See more

Rated 1 out of 5 stars

Walmart's online grocery ordering service is so bad. Walmart employees select the worst produce (wilted, damaged, bruised, etc). Walmart employees select perishable items that are past their 'use by... See more

Rated 1 out of 5 stars

Ordered under “only available” filter. 5” before time to cancel order got email that 2/5 weren’t available. Fortunately had checked “do not substitute” or who knows what Iwould have gotten. THIS WA... See more

Rated 2 out of 5 stars

We got groceries from Walmart delivered to our house that were supposed to go to a different address. They called their customer service, they were not able to help, there was no identification in the... See more

Rated 2 out of 5 stars

Why would Walmart, one of the biggest chain, not offer tap and pay? We had a whole cart filled with stuff and had to walk away. How embarrassing. Get with modern technology Walmart!

Rated 1 out of 5 stars

I placed an order tuesday that was in stock local. An hour later, I am told "good news" lol "youre item is not available but can be delivered tomorrow". Tomorrow was yesterday which is when I was told... See more

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Company details

  1. Supermarket
  2. Coupon Service
  3. Online Marketplace
  4. Shopping Mall

Information provided by various external sources

Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores, headquartered in Bentonville, Arkansas.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

803 reviews

5-star
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1-star


Rated 2 out of 5 stars

Your Great Value Beef Stroganov Family…

Your Great Value Beef Stroganov Family Value is possibly the worst Stroganoff I have tasted in 50 years. First it has a BROWN Gravy sauce. Stroganoff sauce is not Brown it is a white sauce a sour cream and onion tart sauce. And your Stroganoff tastes and smells like it has sour Parmesan cheese in it. It is nauseating. Please fix this recipe! You are losing sales and you will increase sales. Sour Cream and Onions is amazing but this Farty recipe has to go!

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

My groceries were delivered in the middle of the nght!!

My groceries were delivered in the middle of the night!!! This is the second time in a row that my delivery was delayed!! I am tired of the substitutes and missing items!! They never assigned me to a driver!! I thought the first delay was a mistake and mistakes happen but a second time in a row is unforgivable and i'm thinking now its personal!! They have plenty of drivers!! They are just too lazy!! This is getting redicoulus and if they ever do this again I will use Giant EAGLE and say the hell with Walmart!! If they dont whatch what they do they will certainly lose all customers!!

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever! I am missing all my freezer items (6) which were supposed to be delivered out. I tip very well for this service. When I contacted Neighborhood Market #5257
5122 E University Dr, Mesa, AZ 85205
about this I was told to call 1-800-Walmart and they would refund the items. I need the items this morning so said I need them delivered, he said it wasn't possible. I said I would come pick them up at Pick-up, he said I couldn't I would need to come into the store. Since I'm handicapped this is very hard for me, hence paying for grocery delivery. I think I need to try another store!!

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

If you can

If you can, never ever use Walmart delivery. They are 100% at leaving things off my orders!!!! I invite my friends over for the game and sure enough, half of the order is missing, including lunch food!!!! One day they were 8 hours late!! They would not refund me, nor let me pick up my order. Also when the order got here, my meats and perishables were warm, and my ice cream was liquid!!

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Irresponsible service

It was a busy day at work. I wasn't going to have time to get to walmart, before I had to get home. I had to get Dog food to feed my dog. So I placed a walmart order to have it delivered at the time I got home. It arrived a few minutes after I got home. I was relieved. But everything was there, except the dog food. Of course I was charged for it and according to the app, it was shopped. Customer service suited. We will gladly give you a refund. We'll how am I going to feed my dog. They would not deliver. But I could place a new order for expedited service. Which added almost double to the charge. They don't care. DO NOT USE THEM!!!!!!!

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth it for the hassle and the poor service

For the money, Walmart plus is not worth it. Initially, the service was good, but it just continues to decline. It seems lately they’re substitutions on every single order. And I can pretty much guarantee it. It’s because the people doing the shopping just can’t find the stuff.

I’ve been told by a number of the regular drivers that there’s been a huge theft problem recently. Drivers are stealing bags of food because they know Walmart will just refund it if you wish you a refund request without asking. This is equivalent to stealing from the store and this is what drives prices up.

Not to mention the fact, these idiots can’t pack a bag correctly half the time and put crushable stuff underneath heavy stuff.

I’m probably canceling my subscription today. Not worth the money if I have to go shop on my own to get it done correct correctly.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Today, 9-27-2025, I decided to order a few things from Walmart and have it delivered tonight. This is my 1st time ever(& the very last), doing this so I really had no clue what I was doing. The Walmart I ordered from was the Walmart on Route 13 in Tullytown, PA. I ordered 19 items and paid for them my credit card with no problem. Maybe, not even 5 mins later, I got all these texts saying this order is not available, this order isn't available, blah blah blah, so after 11 items that were not available, they finally text me again, a few times. 1st one said , good news, two items can be shipped tomorrow, free of charge . Then I received another one stating that Tony will be delivering my order shortly .Not 2 minutes later, I got another text stating my order will be delayed 45 minutes. At this point I'm about ready just to cancel the whole damn order. But I gave them the benefit of the doubt LOL. So my ring goes off for the front door, I said great here's my stuff. I open up my front door, well I tried to, he put the bags in front of the front door so I couldn't open it. When I did finally get to the damn bags two items were missing, which were not part of the 11 items that were unavailable. I went online to tell them that these two items were missing and they never asked if I wanted a replacement they just automatically refunded the price. This Walmart store on Route 13 is truly a freaking disaster anyway but I didn't actually expect the online service to be as bad as they are in that store. This was really a horrible first time experience. I will say one thing, I will never, ever order another thing online from Walmart, nor will I step foot in any of their stores. I know it doesn't matter to them because they have plenty other morons that will but this moron won't !!!!!

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

Crazy bad

Crazy. I was about 10 minutes late to get home to get the delivery. The driver just cancelled the order and I got to them while they were still at my door with the items. Walmart said the order had to be returned anyway because the driver hit cancel just a minute before because she thought I wasn’t home.

Called walmart to get it re-delivered now they say I have to cancel and wait 5-10 DAYS for a refund. That was the only money I had to spend on groceries. Guess I have to starve now because Walmart is in the stone- age and will hold your refund for 5-10 days. Absolutely insane. Do not use this service.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Always delayed Beyond convenience

Every single time I have ordered from walmart, they have not let me know my order is delayed until after the anticipated delivery date. Three times this has cost me significant stress and inconvenience as I ordered time sensitive items for specific projects or trips. Walmart is one of the worst companies, they should not be selling things that they're shipping from China they should only be shipping from their us-based stores if you are in the us. Absolute trash don't trust them using other delivery service.

September 19, 2025
Unprompted review
Rated 2 out of 5 stars

They lost me for good

This has been very convient for me for a really long time since I couldnt drive until 3 days ago. They mixed me, and some other persons grocceries up, and left their grocceries on my doorstep. I was wondering why the money didnt took. :/ Plus our names was on the products, and they had to take pictures. No excuses. They lost my trust for good. I dont wanna wait a whole 4 hours, wondering if Im going to be getting my grocceries or someone elses. Paying the delivery fee and tipping is not worth that stress.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Walmart could never find my apartment

Walmart could never find my apartment. They would call and complain they couldn't find my apartment, even though they had a GPS! Then they would deliver to the wrong freaken apartment. And they use delivery people that can barely speak English. So how can they read a GPS? I would not recommend them.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

After almost a year of biweekly…

After almost a year of biweekly groceries I have gotten 2 good orders. Missing items that I’m
Charged for, melted warm ice cream, chicken left on front porch in 90 degree weather. I have never gotten cold food that is supposed to be cold. They do not use coolers! One shopper ties all the bags together so a senior like myself has to go out with scissors, cut up the bags, and put groceries in other bags to bring in. I can’t pick up heavy bags all tied together. Awful awful delivery!
The delivery is free so I continue and pray each time that I get everything in good condition.

September 10, 2025
Unprompted review
Rated 2 out of 5 stars

Horrible customer service

We got groceries from Walmart delivered to our house that were supposed to go to a different address. They called their customer service, they were not able to help, there was no identification in the bags, and then they started yelling at my wife that she should have the name of the customer. Such horrible customer service

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

Consistently poor service

My wife has significant mobility issues and we pay to use Walmart deliveries. It is not something we can recommend. Products have been damaged, missing or substituted for items not even in the same food group. Delivery drivers dump and run, have challenges with the language and zero customer service. Supermarkets in Europe have company branded light trucks with company employees and it's very polished. Using temp drivers in private vehicles is not viable. Incredibly poor service we will be canceling and not renewing.

September 7, 2025
Unprompted review

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