JW

JACK WETMORE

United States

Reviews

Review of Grocery Walmart

Review of OptiContacts.com


Rated 2 out of 5 stars

HIDDEN HANDLING FEES

If you read other reviews of OptiContacts you will find a common major complaint. They have hidden handling fees that are nor revealed until you have spent a lot of time entering all of your information. This makes them much less competitive than they really are, if you are comparison shopping.
They will respond to this opinion by saying they do not hide the handling fee, which is true but you have spent again a lot of time before it is revealed at the very last moment. And they will respond that even with this fee they are still competitive, which may be true if you do not value your time and are willing to start over and compare.
So I do not recommend OptiContacts until they post their total costs up front for comparison.

March 24, 2016
Unprompted review

Reply from OptiContacts.com

Thank you for your feedback. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page where you select your shipping method (2nd page of checkout) and included in the total cost shown on the last page before you complete the order. Your order came through a google shopping list and it is typical for sellers to have a product price and a separate handling and shipping fee in Google. We apologize for the confusion but this is how the pricing structure typically works on Google adds. We're waiting for publishers like Google to come around and disallow these types of pricing structures so all stores can be on level playing field. We really do not prefer to price things this way and can't wait to change it.
We hope you can simply disregard the fees and view our total price. You may soon see our competitors offer your lenses for $0.99 but add a $50 handling fee. While you may recognize the artificial price right away, history has shown us that most customers still prefer to see the lowest per box price and would not even try us without seeing that first.

Thank you for choosing OptiContacts.com!