Verified
Asst Branch Mgr, Mia Lyons, had helped me on a personal matter 1 yr ago, so went back this year as I wanted to start a timeshare certificate. She was professional, knowledgeable, and wanted to genu... See more
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Verified
Upon signing up for account, the girl helping us could not help us get our SS direct deposit transferred to our new account. Also to date our friend that recommended GB still has not received his rew... See more
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The website says 3 steps to open an account but neglects the fourth step of a week of phone tag with Sara. Since it’s not our first account not sure why this call is needed. To avoid this delay just u... See more
Company replied
Verified
By far the most professional and courteous banking establishment I’ve ever been inside of !!!.. the employees have been amazing and the loan officers were very friendly as well!!.. I can’t say enough... See more
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Company details
- #3 of 3 best companies in Federal Credit Union
- #17 of 28 best companies in Bank
- #16 of 19 best companies in Car Finance and Loan Company
- #31 of 57 best companies in Investment Service
- #21 of 25 best companies in Mortgage Lender
Written by the company
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org. Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Contact info
9770 S Virginia Street, 89511, Reno, United States
- 775.333.4228
- memberexperience@greatbasin.org
- greatbasin.org
4.4
Excellent
600 reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
Verified
Incredible service!
It was such a seamless process to apply for a loan. So grateful for a credit union that truly wants to help!
August 12, 2025
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Verified
I like many things about GBFCU:
I like many things about GBFCU:
1) the fact that with a click of a button at their drive through, you can have a live teller.
2) I like to have the choice of whether my cash back is 5s or 20s. I love the 5.00 , 10.00 option
3) and...there is now a brand new branch in Lemmon Valley! Conveniently located on Buck Dr!
July 17, 2025
Reply from Great Basin Federal Credit Union
We love this!
1) Thank you for your membership!
2) Thank you for taking the time to leave this feedback.
3) We could not be happier that you enjoy and engage with our video tellers at the drive-ups.
4) Isn't the new branch in the North Valleys so exciting! We are so proud to be able to bring our services and a beautiful branch closer the the amazing community out there.
Thank you, Debra!
Verified
Extremely friendly staff each and every…
Extremely friendly staff each and every time I have gone into the office, they really do treat you like family.
July 15, 2025
Reply from Great Basin Federal Credit Union
Thank you so much for sharing this! We love hearing that you feel like family when you come in—that’s exactly how we want every visit to feel. We appreciate you being a part of the Great Basin family!
Verified
Asst Branch Mgr Awesome Service!
Asst Branch Mgr, Mia Lyons, had helped me on a personal matter 1 yr ago, so went back this year as I wanted to start a timeshare certificate. She was professional, knowledgeable, and wanted to genuinely help. An asset to your Credit Union!
July 11, 2025
Reply from Great Basin Federal Credit Union
Thank you for coming back to see us again! We’re so happy to hear that Mia made such a positive impact both then and now. She truly cares about our members, and we’ll be sure to share your kind words with her. We’re grateful for your trust year after year!
Verified
Great service helped with everything…
Great service helped with everything that I needed
July 9, 2025
Reply from Great Basin Federal Credit Union
Awesome! Thanks for taking the time to share your feedback, Chad. We appreciate your membership!
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Reply from Great Basin Federal Credit Union
Thank you for your kind review and comments!
Verified
GBCU team in Sparks , NV are top notch!!
By far the most professional and courteous banking establishment I’ve ever been inside of !!!.. the employees have been amazing and the loan officers were very friendly as well!!.. I can’t say enough about how happy I am to have switched majority of my personal business finances over to GBCU accounts as of February 2025 !! Wish I would have done it decades ago !!.. thank you!
February 12, 2025
Reply from Great Basin Federal Credit Union
Wow, John! What an awesome review, thank you for sharing. I've already shared your comments with the entire team. We are grateful you've chosen Great Basin Federal Credit Union and look forward to providing you with knock-your-socks-off service for many more years to come. Thank you for your membership!
Verified
The service representatives are very…
The service representatives are very respectful and helpful. Great Basin Federal Credit Union offers great benefits, and hassle free banking. Would recommend anyone looking for a great bank, to give Great Basin a try.
January 10, 2025
Reply from Great Basin Federal Credit Union
Wow, Sean. Thank you so much for taking the time to share your feedback and rating. Our team really cares about our members and I'm so happy it shows. We appreciate your membership and your referral. :)
Verified
Best banking experience!
January 15, 2025
Reply from Great Basin Federal Credit Union
Awesome! Thanks for sharing. We appreciate that you'd take the time to do so, and are thrilled you've had great experiences. Thanks for being a member!
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Verified
GB has always felt solid and welcoming
GB has always felt solid and welcoming, just more secure.
January 13, 2025
Reply from Great Basin Federal Credit Union
Thank you so much for taking the time to leave drop 5 stars and your wonderful feedback. We're grateful for your membership. :)
Verified
Always friendly & willing to help the…
Always friendly & willing to help the customer.
December 12, 2024
Reply from Great Basin Federal Credit Union
Thank you for your review and feedback. We could not be happier you've had great experiences. Thanks for your membership!
Verified
Friendly service
Everyone I met in person and talked to over the phone where very kind and talked me through the process step by step.
December 7, 2024
Reply from Great Basin Federal Credit Union
Thank you for sharing! You deserve nothing less. Thank you for choosing Great Basin!
Verified
Always excellent service!
November 8, 2024
Reply from Great Basin Federal Credit Union
Thank you, Judy! We really appreciate you choosing to be part of the Great Basin family.
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Verified
Eneida Parra was the worst
Eneida Parra was the worst, 3rd visit to get things straightened out… she stood at counter and said that we didnt understand banking, and told us to return in 1 hour to talk to someone, that someone was her, she then wanted us to fill out paperwork and we would have to wait another hour … we got mad and left …. It was their mistake AND INSTEAD OF SAYING SO OR EVEN CALLING SHE SENT … email… showing corrections of where they took $ out of savings to pay car payment
It’s ok to make mistakes BUT not to own up to it after telling us we don’t understand is Wrong 😑 Roy and Cindy Callahan
November 8, 2024
Reply from Great Basin Federal Credit Union
Thank you for sharing your experience. We sincerely regret the frustration you encountered and understand how upsetting it must have been. While we strive to provide clear communication and excellent service, it seems we fell short of your expectations in this instance. We value your feedback and will use it to ensure better interactions in the future. If you'd like to discuss this further, please reach out—we're here to help.
Verified
My transaction was a simple one
My transaction was a simple one. Thr teller was pleasant, quick and efficient.
November 8, 2024
Verified
The entire process of transition from…
The entire process of transition from the Reno City Employees Credit Union (RCEFCU) has been easy to navigate. All employees have been outstanding to work with.
Additionally, I am currently working abroad. Staff at the Sparks branch were able to solve a unique situation for me in an effort to make funds secure during my work abroad.
Lastly, my only criticism of GBFCU is the on again / off again availability of the bill pay system. Sometimes it works well, most of the time it does not. Perhaps that is because I am logging in from abroad, but it is problematic.
November 8, 2024
Verified
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Verified
Reply from Great Basin Federal Credit Union
Wonderful! Thank you for taking the time to leave this review, and thank you for choosing Great Basin FCU.
Verified
Reply from Great Basin Federal Credit Union
Thank you, June! I'm happy to hear you're getting 5-star service and that you find the mobile app easy to use. We really value your membership. Thank you.
Verified
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The check images are not appearing. Instead an error message pops up. Image not available at this time. Please try again later.
November 8, 2024
Reply from Great Basin Federal Credit Union
Thank you for sharing your experience with the mobile deposit. It's very frustrating when we cannot do what we need; I apologize for that. Please feel free to call me directly at 775-789-3109. I'd love to help troubleshoot the issue.
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