North One Reviews 274

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

This is a scam bank! Someone took $1,240 from my account through an ACH transaction — I’m a victim of fraud. Instead of helping me, the bank closed my account, and I still haven’t received my rem... See more

Rated 5 out of 5 stars
Invited

I`ve used a few different fintech banks for our business over the years and North One has been by far the most efficient and enjoyable to use. I don`t like unknown variables and with North One I alway... See more

Company replied

Rated 5 out of 5 stars

Kat and the team at North One are so super helpful and kind in my most recent call. They resolve my request (not compliant) within a few minutes that allowed for solving another problem. I literally a... See more

Company replied

Rated 5 out of 5 stars
Invited

Very fast and responsive. I'm closing my Novo bank account after experiencing this fast service. Thank u. I feel more comfortable moving my money here.

Company replied

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Company details

  1. #22 of 28 best companies in Bank
  2. #6 of 9 best companies in Bookkeeping Service
  3. #84 of 106 best companies in Financial Institution
  4. #25 of 31 best companies in Money Transfer Service
  5. #220 of 250 best companies in Non-Bank Financial Service
  6. #2 of 2 best companies in Private Sector Bank

Written by the company

North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits. Open a North One account in minutes https://join.northone.com/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars

Not a reputable bank

Not a reputable bank ! There is always an excuse to manipulate you out of your money . Reading up about SPACE BANK was a pivotal moment for me . I will forever stick with them because the pay has been great and they always keep there promise .

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam bank!

This is a scam bank!
Someone took $1,240 from my account through an ACH transaction — I’m a victim of fraud. Instead of helping me, the bank closed my account, and I still haven’t received my remaining $300 balance.
I opened this account about a year ago but rarely used it because they have no physical branches and no phone number for customer support. When I finally decided to link Walmart and eBay business next week this is what happened with me I lost 1240 by ACH. I immediately emailed them to report the scam, but instead of assisting me, they shut down my account without any explanation.

Now I have no idea which payments were received or returned.
Please be careful — do not use this bank! It’s a complete scam.

September 29, 2025
Unprompted review
Rated 2 out of 5 stars

Running a 24/7 business without 24/7 support

The platform is user friendly but on three occasions they have denied me access to MY money.

First time they they didn’t like my virtual address that my company is registered too. I gave my personal address to ship the card but being a truck driver I would never have an actual office.

Second time the app said too many wrong password attempts when I was LITERALLY using my same password and it locked me out.

Third time I never got paid on Friday when I get paid EVERY Friday. Other coworkers got paid and I work the largest reefer division in the United States so it wasn’t them. I waited ALL weekend without being paid because they only have customer support M-F. When they finally opened they still had no idea what was going on. Even with the trace ID they still couldn’t get it together.

Im a new business so my funds aren’t that deep. I needed to make a rather large purchase and now dont have all the funds to do it and missed out on a deal. I will no longer use North One

October 6, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

The response rate was phenomenal and my…

The response rate was phenomenal and my issue was resolved quickly. The level of care was 100% definitely going to recommend to my colleagues with businesses. That level of attentiveness was so refreshing

September 30, 2025
North One logo

Reply from North One

Taiheem, thank you for your review!

Rated 5 out of 5 stars
Invited

Very Fast & Responsive: Others Take to Long

Very fast and responsive. I'm closing my Novo bank account after experiencing this fast service. Thank u. I feel more comfortable moving my money here.

August 11, 2025
North One logo

Reply from North One

Hi Cartess,
Thank you for your review. We're so happy to hear you're enjoying your experience with North One!

Rated 5 out of 5 stars
Invited

Mariam was extremely helpful and took…

Mariam was extremely helpful and took her time explaining to me the situation and didn't try to rush me off the chat. I thank her and Northone very much

June 30, 2025
North One logo

Reply from North One

Hi there,

We're so glad to hear Mariam was so helpful! Thank you for your review.

Rated 5 out of 5 stars
Invited

Mariam was super responsive and helpful…

Mariam was super responsive and helpful on my call. I was able to get exactly what I needed in a matter of minutes. Great customer service!

June 30, 2025
North One logo

Reply from North One

Hi Anthony,

We're so glad we were able to help you, thank you for your review and kind words!

Rated 1 out of 5 stars

Not good experience

I can't recommended . My experience Not good with him.

August 21, 2025
Unprompted review
North One logo

Reply from North One

Hi,
I do not see any conversations with our team, please reach out to us at support@northone.com with your inquiry.

Rated 3 out of 5 stars
Invited

I never received my physical card.

I never received my physical card.

June 28, 2025
North One logo

Reply from North One

Hey Dierdre,
Sorry to hear you haven't received your physical card. We're happy to send out a new one, we'll just need you to confirm your mailing address with our team. Feel free to reply to your ongoing thread, or start a new chat with us at any time!

Rated 5 out of 5 stars
Invited

I liked how fast they responded

I liked how fast they responded, the care team did not make me feel i like was talking with a robot and gave me solutions to help with my issues

July 1, 2025
North One logo

Reply from North One

Hi Octavio,

Thank you for your review, we're really happy to hear you enjoy banking with North One!

Rated 5 out of 5 stars
Invited

I`ve used a few different fintech banks…

I`ve used a few different fintech banks for our business over the years and North One has been by far the most efficient and enjoyable to use. I don`t like unknown variables and with North One I always know what to expect. No variable and no surprises.

June 30, 2025
North One logo

Reply from North One

Hi J. Momon, thank you so much for your review. We’re thrilled to hear you're enjoying your experience with North One!

Rated 5 out of 5 stars
Invited

Excellent support from Aaron - fast and professional service

I had a great experience with NorthOne support team. Aaron was incredibly helpful, patient, and quick to assist me with my issue. It's rare to get such responsive and professional service - I really appreciate it. Five stars well deserved!

June 30, 2025
North One logo

Reply from North One

Hi Steven, thank you so much for your review. We’re thrilled to hear North One is helping support your business in the ways that matter most!

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