Desert Financial Credit Union Reviews 266

Outstanding! Called in for some assistance in setting up auto-pay for my car loan. Rep was courteous, professional, and treated me like a valued customer even though I am brand new. Thank You!

Outstanding customer service, from the moment I walked in the door for the first time and every time after. Everyone makes banking at Desert Financial a real pleasure. All employees seem to be happy t... See more

The relationship specialist, at North Cotton Lane, Surprise AZ did an amazing customer service! She was patient and took the time to help me even I told her why I am not as confident to open an accou... See more

I had a 54 year career in banking and worked my way up to VP in Commercial/Retail Sales and Branch Management and I found your bank to be knowledgeable in your banks products, had superior sales skil... See more

To be Frank , I have to say that my experience was really quite enjoyable.Your staff were more than simply pleasant and professional, they were down to Earth and likable. Also , I should like to say t... See more

When I enter the bank, a banker approached me and asked if I needed any help /info. He invited me to his desk and was very friendly and professional. I told him what I was looking to do with my money... See more

Hunter couldn’t have been any nicer and understanding of my situation of the stress I was dealing with with another facility. He explained everything in simple terms. we got all the paperwork started... See more

My days are hectic, so I tried to open an account online. I received an email stating it was under review and I would get a response within 24-48 hours. The next day I received an email stating my app... See more

Before I opened my account, talked with the tellers very friendly n seemed very nice..but what I liked best is I can use the ATM n do banking, such as deposit money or take out money from my credit un... See more

Thus far every single person I’ve spoke with, whether in person or over the phone, was super helpful and supportive. Making my experience a breeze. I am grateful in every way. I look forward to workin... See more

Cheerful, excellent customer service liaisons! All around one-stop needs met at Desert Financial - so glad my family all have their accounts here at this establishment! Thank you Desert Financial fo... See more

The representative was friendly, kind, knowledgeable and helped me make all my updates. It was a pleasure working with her. She treated me woth respect and as a human being, an individual who cared ab... See more

I recently just opened an account with your Apache Junction credit union! The clerk was very helpful and explained how your system works at your credit union!! Thank you for such special people caring... See more

I hadn't had a bank account in years and was nervous about starting a new one because I wasn't sure how to get the most out of my funds. AJ helped me get set up and explained everything in detail to a... See more

Our customer service girl was friendly, and she was able to handle my husband's corny one-liners. Therefore it made our transaction process a little less of a chore, and added some extra fun.

I went into the bank to open a new account. I had to sign in at the teller’s window and they were polite and friendly. I was then called to the back and the woman who helped was extremely pleasant and... See more

The home town feeling where people know each other, I very much enjoy that as it's reminiscent of how things used to be , & that's worthy of much praise !

Very nice and informative! I opened an account at Desert Financial Credit Union as I am moving to Arizona very soon. It was easy and convenient for where I will be living! Thank you for making it easy... See more

Taylor was very attentive to my needs. I’m all by myself and I need help on a lot of things, I need to complete trust. Especially since the Chase bank is blaming me of removing $19,500 from my ch... See more

By far the best customer service I've experienced. Also setting up new account was super fast amd safe. Easy app access as well. 5/5 stars in KY book.

I met them at the Arizona Cardinals draft day party and they were able to help me sign up for an account and we’re extremely friendly the whole time. Have been in the bank itself twice for questions a... See more

Friendly and knowledgeable staff. They really personalize your service and make you feel welcomed. They even go the extra step to make a personal contact with you once you establish your account.

This company took absolutely the best care of me when opening my accounts. The Staff were phenomenal and took time to show me how to work my app and set up the account correctly

The customer service was good but the ATM at Frys in Prescott Valley needs services more often. 1) Out of paper to give a receipt. 2) I went to withdraw money on the morning of May 5th and the machine... See more

I stopped into the ASU Desert Financial and was able to establish an account and all my questions were answered. The staff member who helped me was very knowledgeable and I appreciated his kind deme... See more

My loan was approved quickly and Talia was awesome . Great customers service , she was very detailed and explained everything . She has made this go very smoothly . Thank you Talia I will recommend my... See more

Was Not told that my paper checks would not go through for up to 8 days. Having a job that pays in paper checks not having money right away is a real bummer. Wish my banker would have said something w... See more

I was helped by a young gentleman when I walked in. Very helpful. He then walked me to the manager who assisted me to clear up an issue I wasn't even aware of. She then opened an account for me.... See more

Wells Fargo didn't have time to open a new account for me but Desert Financial did it in minutes. I got a follow up call to see if I had any questions. You are even willing to print a few checks for... See more

I’ve always wanted to become a member of your credit union and now I understand why: you all are so helpful and kind. Online access is easy.

Holding checks for 6 business days is outdated and had I known you’d do that, I would’ve never opened an account with Desert Financial

Mostly the customer service, Mat was very helpful with a lot of knowledge on all my questions. He even called me a few days after I open my account for any questions or concerns. Nobody does that any... See more

I didn’t come in to open an account, but when I was offered by the teller, to open one he was the first one to offer it to me on this my third trip to your credit union.

All of my questions and concerns were answered and addressed. Customer service all around has made my transition to great. I highly recommend their services.

You always know that your finances will be protected and you don’t have to worry about transfers

It was very easy opening the account no hassles and since I didn’t want to wait until my card came through the mail I went to a branch and got one instantly everything went nice and fast thank you

We've been banking with USAA for a number of years. Getting access to larger sums of cash (> $1K+) has always been a challenge since USAA doesn't have local branches. My niece was buying her first... See more

Seamless and professional from the beginning to the end. I dealt solely with one person and the process was very simple and easy going. JR was a blessing to work with. He explained everything in simpl... See more

There was no wait time to open my checking and savings accounts. The process was quick and straightforward. My Relationship Specialist was Destinee Cornejo, she is a credit to the institution. She o... See more

I had deposited a check from a Law Firm for a settlement. My deposit would then be held for 7 business days per “Policy”. Had I been informed beforehand I would have deposited it elsewhere. As a... See more

As a previous member from 5 years ago, we came back to find the same caring people throughout. We were able to get all our needs as well as the same professional help always.

Leslie has been so helpful. Celeste has been great as well. Each helped us with cash advances from other credit unions until we were able to establish an account with Desert Financial l.

Update2025-09: answers from reps are now much more helpful, useful, faster. Although their online banking can be improved, they're headed in the a better direction. Thanks!! Old 2024-09: the trend see... See more

Easiest applying process i have seen online. The App for my phone is excellent and have not had any issue yet. I like that they reach out to you by phone and make sure all we understand all that they... See more

For the past 10 years, I’ve banked with USAA, but since moving to the city, I have decided that I wanted to bank at a physical location. USAA does not offer that. Many people in town recommended... See more

I recently opened an account. The Service went well and the young woman was very knowledgeable and assisted me greatly. This was at the Desert Financial Credit Union Walmart Branch 045 Teller : P0012... See more