Golden Beach 

Just back from a weeks stay at this hotel it is not all inclusive it is only part inclusive you have to pay for branded drinks certain ice cream mojito cocktail the food is average I don’t know why they have themed nights as the food is no different it’s the same every night there are loads of trip hazards and loose hand rails the sun bed grassed Area is not looked after and there is cat mess every were . We have been to several 4 star hotels over the last few years and they all include branded drinks in all inclusive . I posted this review on trip adviser and it was taken down the next day I Wonder why . Would I go again No

Very bad restaurant service. They cheated with food and the bill

Since we arrived, while we were still checking in, we found animals, (cats). Wondering around inside the building as you can see on the photos.
The hotel’s staff and manager were quite happy to have the cats inside the building. In fact the staff fed the cats and opened doors for they get in. Despite it is an hotel with “No animals allowed”, policy.

When I had a word with the hotel’s manager, she was very pleased to have the cats in the hotel.
She said, … “one of the cats, has been living in the hotel for 10 years”, and she was very proud of that. Also said, that “some visitors like it”.
I said … ‘some visitors might like to smoke in the building but you will not allow it’.

I explained, before booked it. I enquired about the animals policy. Only because I was told the hotel didn’t allow animals I made the booking. So now finding cats wondering around the hotel, and staff feeding and allowing them in, and looking after them, I felt tricked.

I don’t hate cats, but I don’t like find animals in restaurants, around food or where I sleep.
It was very unpleasant to be sitting in the Victoria bar having a drink and suddenly feel a cat rubbing itself on your legs. We couldn’t enjoy our drinks and left the bar, pretty much every night.
It was disgusted to see a cat in the restaurant, much more with buffet with food exposed.

The Hotel’s manager promised she will get rid of the cats. But she didn’t.
The cats were like at home every where inside and outside the building; (reception, corridors, halls, stairs, Victoria bar, buffet restaurant, pool area, sun beds).

Every day Hotel’s manager told us she “was going to take care of the cats” ... “the cats has been evicted” ... “I will not see the cats again”… but she lied. The cats remained in the hotel, every single day like they were at home.
It was obvious she didn’t have intention to get rid of the cats, and as in few days we were gone she was just making time.

I understand there were cats wondering around in the surroundings, but the hotel’s staff and its manager should never fed, open doors, look after the cat and having living them in a hotel with “No animals allowed” policy. They were cheating and lying to customers (and potential customers), every time they say they “don’t allow animals in the hotel”.

I made a complaint in the hotel’s complaints book. Hotel’s manager was rather dishonest and didn’t tell me for the the local authorities take my complaint, I had to get in touch with the authorities.
After I found out that, I did, and the local authorities launched an inspection. It took a while but the outcome of the inspection, the authorities found the hotel breached few regulations. There were three different levels of offence (light, grave and very grave).
The hotel was given “grave”, and a fine of 30.000 Euros.

Bottom line is this hotel lie to customers. They advertise as “No animals allowed”, but the fact is they do. They feed, open doors and have cats living in the hotel. And if you complain, they try to take you for a fool.
if you don’t want to find animals living in the hotel, better avoid this one. If you expect professional and honest customer service, you will not get it on this hotel.