Ciro

The booking system is pointless.
I booked the collection AM (between 7:00 to 12:00) that’s 5 hours bracket. The driver could not even make it.
He called me to let me know the collection would be at 11 o’clock. Didn’t make it. Then told me at 3 o’clock.
I am self employed, I needed to work that afternoon, and I wasted time and money waiting for the driver in the morning.

The payment was made on time.

Five stars for the shopping experience and product but Leaderfloors should change the delivery company.
BIG ZERO for the delivery company DX EXPRESS,they are very unprofessional, unacceptable.

It is not allowed to post photos. In nowadays world a review with out images to prove your point is not great. Actually it feels like 19 century.

We went to Atlantica Akti Zeus. Resort: Amoudara
In Crete - Heraklion

We were lucky with the weather, but it turned a night mare because of the animals.
Before we made the booking I enquired the hotel and travel agency about the animal policy. Only when I was told they didn’t allow animals, I made the booking.
We found there were two dogs and two cats living in the hotel, as you can see on the photos.

The dogs used to be in the pool area, some times inside the pool (swimming), sun beds, gardens and around the restaurant and bar. Quite often if you are in a sun bed you felt the dog touching your feet, hands, etc. or sniffing your belongings.
The cats used to be pretty much everywhere, inside the restaurant, (it was a buffet restaurant), inside the building, corridors, reception, stairs. The sofas in the reception and hall, were all full of cat hair, because the cats used to sleep on the sofas all day. And If I ask some of the staff to remove the cat from the sofa, (so we can seat), the staff just refused.

These were stray dogs and cats, (so, not properly looked after), not vaccines, pretty dirty, and most probably must be full of fleas, mites, etc.
Nevertheless, the hotel’s staff didn’t evict them, actually were feeding them. So encouraging them to stay. Despite the hotel’s policy “No animals allowed”.

I didn’t want a stray dog, dirty and probably full of parasites touch me. So I tried to had a word with the hotel manager, but he/she didn’t even wanted to receive me.
I had a word with the reception desk and also with TUI & Thomson representative in the hotel.
It was all a waste of time. Once I was there, and they had my money, they just didn’t care and did nothing to evict the cats and dogs. Because they know in few days you’ll be gone.

It was pretty disgusting and unhealthy to find cats inside the buffet restaurant, with food expose. It was pretty disgusting to find the hotel staff feeding the cats with the same plates and bowl we used in the restaurant.

Within a week, we saw twice, a gang of six and eight stray dogs get inside the hotel, in the pool area, sun beds, barbecue, terrace. Wondering around there for a while, and the hotel staff did absolutely nothing.
Two weeks after I left the hotel, the manager had to call a local animal rescue to get rid of the cats and dogs.
Some times, even some visitors got inside the hotel with a dog in a leash.

The hotel itself was good enough. It was pretty new and big. But what’s the point if you have to share the pool, sun bed, plates and restaurant with dirty dogs and cats full of fleas. And the healthy issue.
Also, the food was rather low quality, and repetitive. The drinks were very low quality as well, and the staff and managements, unprofessional and the customer service pretty low.
To make the story short, the fact is the hotel lie. They advertise as “No animals allowed”, but the fact is they allow animals, (feed them, and allow them to stay).
You are told they “don’t allow animals”, you make the booking, spend your money, all day travelling to get the hotel, and when you arrive you have to spend all your holidays with animals, and stress. And you can’t use some of the hotel facilities like the pool, sun beds, etc, because of the animals. And if you try to have a word with the hotel staff, they just ignore you, and you get more stress.

Since we arrived, while we were still checking in, we found animals, (cats). Wondering around inside the building as you can see on the photos.
The hotel’s staff and manager were quite happy to have the cats inside the building. In fact the staff fed the cats and opened doors for they get in. Despite it is an hotel with “No animals allowed”, policy.

When I had a word with the hotel’s manager, she was very pleased to have the cats in the hotel.
She said, … “one of the cats, has been living in the hotel for 10 years”, and she was very proud of that. Also said, that “some visitors like it”.
I said … ‘some visitors might like to smoke in the building but you will not allow it’.

I explained, before booked it. I enquired about the animals policy. Only because I was told the hotel didn’t allow animals I made the booking. So now finding cats wondering around the hotel, and staff feeding and allowing them in, and looking after them, I felt tricked.

I don’t hate cats, but I don’t like find animals in restaurants, around food or where I sleep.
It was very unpleasant to be sitting in the Victoria bar having a drink and suddenly feel a cat rubbing itself on your legs. We couldn’t enjoy our drinks and left the bar, pretty much every night.
It was disgusted to see a cat in the restaurant, much more with buffet with food exposed.

The Hotel’s manager promised she will get rid of the cats. But she didn’t.
The cats were like at home every where inside and outside the building; (reception, corridors, halls, stairs, Victoria bar, buffet restaurant, pool area, sun beds).

Every day Hotel’s manager told us she “was going to take care of the cats” ... “the cats has been evicted” ... “I will not see the cats again”… but she lied. The cats remained in the hotel, every single day like they were at home.
It was obvious she didn’t have intention to get rid of the cats, and as in few days we were gone she was just making time.

I understand there were cats wondering around in the surroundings, but the hotel’s staff and its manager should never fed, open doors, look after the cat and having living them in a hotel with “No animals allowed” policy. They were cheating and lying to customers (and potential customers), every time they say they “don’t allow animals in the hotel”.

I made a complaint in the hotel’s complaints book. Hotel’s manager was rather dishonest and didn’t tell me for the the local authorities take my complaint, I had to get in touch with the authorities.
After I found out that, I did, and the local authorities launched an inspection. It took a while but the outcome of the inspection, the authorities found the hotel breached few regulations. There were three different levels of offence (light, grave and very grave).
The hotel was given “grave”, and a fine of 30.000 Euros.

Bottom line is this hotel lie to customers. They advertise as “No animals allowed”, but the fact is they do. They feed, open doors and have cats living in the hotel. And if you complain, they try to take you for a fool.
if you don’t want to find animals living in the hotel, better avoid this one. If you expect professional and honest customer service, you will not get it on this hotel.