Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive prices and the straightforward nature of the website, which they find easy to navigate. Many appreciate the simple and quick process for securing tickets, highlighting the efficiency and speed of the service. Consumers also value the clear and accurate information provided, noting the absence of unnecessary complications. People have different opinions about the booking and payment processes. While some found the booking process seamless and appreciated the variety of insurance options, others experienced issues such as delays in receiving tickets or unclear information regarding seat reservations and baggage fees. Similarly, views on payment methods are mixed, with some users finding the process easy, while others noted limitations with available payment options and concerns about additional service offers.

Based on these reviews

Rated 4 out of 5 stars

Smooth booking experience and competitive price. Very clear flow. Only improvement is that it is not known in advance that it may take max 6 days to confirm the ticket. Plus, all the extra service doe... See more

Rated 4 out of 5 stars

My with Gate1.nl was straight forward although this is not my first time of booking with them, but I can assure you that you don't need to worry yourself as you made a great choice by booking with th... See more

Rated 4 out of 5 stars

beacause it was a competitive price ticket among a lot of other booking flights online.. filling the infirmation was easy ...and fast

Rated 4 out of 5 stars

it can seem a bit sketchy, low prices can be misdirecting at times. but quick and easy to purchase my ticket

Rated 3 out of 5 stars

hola, podrian especificar mejor sobre el equipaje de mano,no hay ningun espacio dedicado a los detalles de este, perdi mucho tiempo buscando y devolviendome y aun segui con la duda, gracias. Hello, c... See more

Rated 5 out of 5 stars

I made a mistake while booking my ticket (and somehow overlooked it when checking my information...). I filled in the contact form and even though it was evening in the Netherlands (where gate1.nl and... See more

Rated 3 out of 5 stars

GATE1 are the same as my trip.com, I had a bad experience with the purchase of a ticket where our check-in luggage for all the tickets was included in the price, even when it was written on the e tick... See more

Rated 3 out of 5 stars

easy to book, however, not all banks are available for iDeal payment and too many extra services offered for high rates.

Rated 5 out of 5 stars

The reservation process was incredibly simple, with multiple insurance choices available. It was an excellent experience overall! I’ll be sure to book here again down the line.

Rated 5 out of 5 stars

The website is easy to navigate. The site was giving the best fare. I take the comfort that it has good rating when I looked it so I bought my ticket with confident

Rated 5 out of 5 stars

We already booked a couple of times with Gate 1. It's very simpe to book a flight and you get the tickets digital so no problems with paper tickets. We will sure book our flights here in the future a... See more

Rated 5 out of 5 stars

Booking was a breeze, offering a variety of insurance options to select from. The whole process was seamless, and I had a fantastic experience! I’ll definitely be booking here again in the future.

Rated 5 out of 5 stars

The procedure of buying the tickets was very easy. I also really like the fact that I can bring 2x23kg of luggage. Perfect!

Rated 4 out of 5 stars

easy to select wanted ticket, however tried to upsell everywhere, therefore 4 stars

Rated 4 out of 5 stars

It was easy to book and it also saved money. Easy to pay and directly a mail of the booking after paying.

Rated 5 out of 5 stars

Perfect service Very good price Best thing about Gate1: you get E-ticket number and the Booking Reference numbers for all the airline companies that you travel with. This does not happen with othe... See more

Rated 4 out of 5 stars

Only one observation: We flew to Montreal with SwissAir and back with AirCanada. We paid extra for one checked in bag but it appeared that we could check in more for free with AirCanada (and we did en... See more

Rated 4 out of 5 stars

I used gate1 because it's the only booking system that worked with iDeal, my first booking was canceled and so the one im writing a review for was more expensive and had less convenient flight times,... See more

Rated 4 out of 5 stars

I was a bit worried after booking as I booked about 10 days in advance and did not receive my ticket right away. However, it only took about 2-3 days. When booking, Lufthansa was supposed to be the ai... See more

Rated 5 out of 5 stars

I booked a trip to Mexico with 2 layovers during Christmas and New Years. I was positively surprised when I realized that I was booked for the longest flights into Premium Economy category - for which... See more

Rated 5 out of 5 stars

Very good service and competetive prices. The only negative part is: I booked for business class tickets with British Airways. You could not see directly that you would get this, and you could not... See more

Rated 3 out of 5 stars

My flight was cancelled 4 months ago, southern China airline has confirmed the refund has been sent to gate1, they didn't transfer to me, and there is no way to contact them, I will never use thei... See more

Rated 4 out of 5 stars

I got the cheapest deal as compared to other websites when I booked. Moreover, I found the processing to be quick and easy. I also got an insurance package for flexible tickets. I am not sure if there... See more

Rated 4 out of 5 stars

We were able to check in both ways using the machine at the gateway without problems and then went straight to security, no delays, no time pressure (hand luggage only, also no trouble there). We were... See more

Rated 4 out of 5 stars

I have only one small complaint, for my return flights my booking said I had no baggage booked for the return journey ( this was not correct). I had to call UA in Texas to check that I did have a bagg... See more

Rated 4 out of 5 stars

First time experience with Gate1 - Worked very Well ! Although it took sometime for ticket to be issued, everything went well. In happy scenario, it went all smooth. There were no delays or misse... See more

Rated 4 out of 5 stars

The service was quite fast, reasonable prize and easy to use. However, after online check in, there was no updates on the flight information. This proved a problem when the departure flight got delaye... See more

Rated 5 out of 5 stars

Everything went smooth and I got a very good price for the plane tickets. I also need to clarify that I didn't have to contact gate1's customer service so this review only covers the standard proces... See more

Rated 4 out of 5 stars

Generally very fast handling of the ticket order and good information on the flight. Unfortunately, the lack of English makes using the site harder than it needs to be (we fly internationally, your cl... See more

Rated 4 out of 5 stars

I get the best prices at Gate1. The customer service has been very helpful and try to find a suitable solution for me. It is a pity that I couldn't change my meal preferences on the website anymore. I... See more

Rated 4 out of 5 stars

Easy to use and good prices. The only reason I am not giving 5 stars is because they took several weeks to send me the confirmation of my flights and I was really nervous hoping everything was alright... See more

Company replied

Rated 4 out of 5 stars

Online check in service isn't functioning propiate on the mobile phone. In my case Android. With the same bookingsreference i could mention to do a online check in on my laptop in seconds. Service was... See more

Rated 5 out of 5 stars

Gate1, whenever i book a flight i choose gate1 to take care off things. Clear, accurate. No nonsense. They provide very good service. For 5 times i used gate1 by now and i am completely satisfied. Bes... See more

Rated 5 out of 5 stars

Very efficient and cost-effective website to book your flights on! Tickets were received within 3 days and their website coordination was excellent where you can revise or manage the itinerary. Hi... See more

Rated 5 out of 5 stars

I write this review because I had a very good experience in contrary to many other reviews I have read. My flight was canceled in July and I got a voucher in August (+- 2 weeks). Now december a... See more

Rated 5 out of 5 stars

easy process to book the ticket, cheap price and very fast email updates

We perform checks on reviews


Company details

  1. Flights Search Site

Information provided by various external sources

Of u nu op zoek bent naar een vliegticket, hotel of huurauto; u kunt bij Gate1.nl terecht. Natuurlijk is een lage prijs van uw vliegticket, huurauto of hotel erg belangrijk, maar vanzelfsprekend zijn er meer criteria waar uw product aan moet voldoen. Want u wilt immers wel iets hebben wat bij u past. Waarom reizen met Gate1.nl? Altijd een reisschema op maat door een uitgebreid profiel met eigen voorkeuren zoals: - extra beenruimte - goedkope vluchten - overstaptijden én alerts bij prijsverlaging. Gate1.nl zorgt ervoor dat u snel en eenvoudig datgene vindt dat bij u past!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Advertisement
Rated 1 out of 5 stars

Toal price not given

I bought a flight within europe but found out after that I had to pay 180 euros more to have a cabin bag with me. this was not mentioned at all when I was purchasing the ticket

October 2, 2025
Unprompted review
Advertisement
Advertisement
Rated 4 out of 5 stars

Smooth booking experience

Smooth booking experience and competitive price. Very clear flow. Only improvement is that it is not known in advance that it may take max 6 days to confirm the ticket. Plus, all the extra service does not include upgrade class offer to see price difference.

August 15, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Customer care is a hassle to reach

The online check in didn't work and I tried contacting the customer care to sort the issue. There is no dedicated hotline and all they ask is to raise a ticket in their system, and that just can't be solved on priority. The customer care number had an automated message which asks to raise a ticket. I mean it just defeats the entire purpose of the phone number if all that it says is to raise a ticket. Pretty frustrating experience.

July 21, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look